Professional Documents
Culture Documents
Andrew Terry School of Business Law and Taxation Australian School of Business UNSW
Franchise Law Reform Symposium New Zealand Governance Conference University of Auckland 25 June 2009
1
Does an effective legal environment for franchising require a regulatory regime dedicated to the franchising sector?
In a perfect world we would not have franchising at all because I think they are all nonsense
J R Rau MP Member of the Economic and Finance Committee of the Parliament of South Australia, Franchising Inquiry, Hansard, 10 October 2007
Relational and standard form characteristics. The extra-legal norms which explain relational contracting are less compelling in the context of the typical business format franchise which is characterised by both an information imbalance and a power imbalance.
Contractual Analysis
Traditional Classical Contract Theory Relational Contract Theory
Important terms of the contract are reduced to welldefined obligations which are interpreted and enforced without reference to associated but external legal norms
Obligations arise not only from written document but from the norms of the ongoing relationship which supplement the written terms
Delivers predictability and certainty albeit at cost of disregarding legitimate business expectations
Parties should be accorded reasonable security for the protection of justified expectations
8
Relational Factors:
relationship (rather than mere exchange or transaction) continuing and long term interdependence cooperation communication mutual trust/confidence respect flexibility reliance highly interactive
10
A relational contract is one which involves not merely an exchange but a relationship between the contractual parties. The parties are not strangers in the accepted sense and much of their interaction takes place off the contract requiring a deliberate measure of communication, co-operation, and predictable performance based on mutual trust and confidence. Expectations of loyalty and interdependence mark the formation of the contract and become the basis for the rational economic planning of the parties.
Thomas J, dissenting, in Bobux Marketing Limited v Raynor Marketing Limited [2002] 1 NZLR 506, 516 (Court of Appeal) adopted by Bolland J in Gough & Gilmour Holdings Pty Limited v Caterpillar of Australia Limited (No 11) [2002] NSW IR Comm 354 (NSW Industrial Commission)
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12
contractual obligations are often modified, supplemented or completely overridden by the norms of the on-going relationship
doctrinal tool relied upon to bring the resolution of franchise disputes in line with realities of the franchise relationship is invariably the implied term of good faith. The norms of the ongoing relationship, of necessity, tend to supplement the express contractual obligations. Good faith is required to ensure that the requisite communication, co-operation and predictable performance occurs for the advantage of both parties. In short, the obligation seeks to hold the parties, to the promise implicit in a continuing, relational commercial transaction.
Thomas J in Bobux
a work in progress regulation necessary to free parties from the dubious mercy of classical bi-lateral contract law (Hammond J in Dymocks) 13
14
franchising is a unique and proven model for business development entrepreneurship involves risk not the role of government to remove risk But in the particular circumstances of franchising: Are there elements quite different to normal business development because of the control of the franchisor which can be an overriding risk for other than purely business or commercial reasons? How can these additional risks be minimised while leaving the commercial risks to be handled by the parties?
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Prior disclosure
Regulating conduct in the relationship
Dispute resolution
17
Registration
from full audit to mere filing/recording
applies in various jurisdictions to either franchisor, franchisee, franchise contract, or franchise activities
annual reporting requirement common
18
Prior disclosure
No law can, or should, act to prevent the holding or seeking of high aspirations, however unlikely to be satisfied. However, it has been a long standing philosophy of free enterprise government that it is a legitimate role of government to provide, or cause by law to be provided, an accurate informational framework within which individual aspirations are formulated . Trade Practices Consultative Committee 1979
adresses the information imbalance facilitates due diligence UNIDROIT Model Disclosure Law 2002 wide acceptance uncontroversial not a restriction on business but a common sense and firm basis for doing business within the peculiarly close relationship of a franchise and in accordance with normal business practice. extent/degree of disclosure contentious compliance costs
19
Dispute resolution
generally required to be addressed in agreement or via prior disclosure mediation process as prerequisite to litigation or arbitration except in limited circumstances
21
1997 1998 2000 2000 1998 2001 1997 1997 1996 1992 1996 2006 2004 1999
Belarus
Belgium Brazil Canada Model Law
1998
2006 1994 2005
Alberta
Ontario New Brunswick PEI China
1980
2001 2007 2007 1997
Croatia
Estonia France Georgia Indonesia Italy Japan Kazakhstan
2003
2002 1991 1997 1997 2004 1983 2002
Note: Year is of first franchise regulation. Note: Little uniformity in nature, extent, scope and comprehensiveness of regulation
France Japan
Sweden Taiwan
USA Disclosure: Conduct: Registration: federal federal (auto/petrol) and most states (general, sector or issue specific) state (14 states)
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regimes Australia China Korea Malaysia Vietnam minimalist regulatory regimes Indonesia Japan Kazakhstan Kyrgyzstan Macau SAR Russia Saudi Arabia Taiwan
sector self regulation Hong Kong India New Zealand Philippines Singapore
26
Registration
Australia China Korea Malaysia Vietnam
registration requirement
filing/recording on submission of documentation audit and registration annual reporting
27
Prior disclosure
Australia franchisee prior disclosure China Korea Malaysia Vietnam
14
30
10
15
28
Australia
China
Korea
Malaysia
Vietnam
termination
justify if given
justify if given
29
Conduct
Australia general standards of conduct termination China Korea Malaysia best business practice Vietnam
good faith
good faith
notice
term / renewal transfer franchisee right to associate prohibition of general release of liability marketing funds copy of associated lease
confidentiality
confidentiality post termination restraints conduct not reasonable to protect legitimate business interests
duties consolidated
other
30
Franchise agreement
Australia Mandatory content * China Korea Malaysia Vietnam
Cooling off
Certification re independent advice
31
Dispute resolution
Australia Mediation as prerequisite to litigation / arbitration China Korea Malaysia Vietnam
32
33
35
The new Australian regulation makes Australia the least desirable destination in the world for franchise systems . [Franchisors] should avoid Australia until they have nowhere else to go and even then it would be a close call.
Martin Mendelsohn 1999
36
General regulation through term of good faith implied at law as a necessary incident of a franchise contract
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38
the quiet achiever in franchise regulation liability cannot be excluded but increasingly innovative use of contractual devices to prevent misleading conduct arising or to preclude reliance cure not prevention
39
Unconscionable conduct
A
corporation must not, in trade or commerceengage in conduct that is in all the circumstances, unconscionable
s51AC(1) Trade Practices Act 1974 (Cth)
a more liberal unconscionability regime freed from the limitations of the equitable doctrine unconscionability not defined but determined having regard to the discretionary unconscionability factors.
40
Having regard to the discretionary unconscionability criteria and the circumstances of the case, the franchisors behaviour disclosed an overwhelming case of unreasonable, unfair, bullying and thuggish behaviour in relation to each franchisee that amounts to unconscionable conduct by SNK for the purpose of s51AC
Sunberg J
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Senate Standing Committee on Economics, The need, scope and content of a definition of unconscionable conduct for the purposes of Part IVA Trade Practices Act 1974, December 2008 s51AC has fallen short of its legislative intent addresses unconscionable conduct in the process of contracting rather than in the substantive bargain struck regulator and courts have not pursued critical test cases lack of clarity and guidance statutory definition not recommended replacing unconscionable with unfair not recommended target particular instances to clarify unconscionability franchise sector should produce list of clear examples of unconscionable conduct
45
considerations the court must take into account specified B2B transactions including franchising included negotiation removes a transaction from the scope of the provisions
46
Good faith
implied in fact on an ad hoc basis based on the presumed intention of the parties implied in law as legal incident of the relationship wide, allbeit not unanimous, support The precise boundaries of the standard have evaded the grasp of precise judicial statement
Jobern [2007] FCA
47
Limitations
inconsistent contract provisions exclusion? independent source of obligations?
49
recommendation for a new clause in FCC: Franchisors, franchisees and prospective franchisees shall act in good faith in relation to all aspects of the franchise agreement
50
The concept of good faith has gained traction as the solution to all real and imagined ills within the franchising sector. For those agitating for reform it has assumed symbolic significance and, if introduced, would be argued to accommodate circumstances beyond any appropriate sphere of influence. Good faith is a seductive concept for franchisees and for the franchise regulators but it will not be interpreted by the courts to provide the universal solvent the knights of good faith seek. The Aussie mantra of a fair go is a beautiful thing but the operation of good faith will be interpreted much more narrowly. The perception that good faith is the universal solution is both misleading and dangerous, but is given life by the equating of good faith with ethics. A principle of good faith must presumably accord with ethical standards and community values, but this is not, and should not be, a concept the content of which is defined by them. While an understanding of good faith as requiring a fair go would be enthusiastically received as a panacea for both the real and imagined ills of the sector, the reality of good faith as a legal concept is quite different. If franchisor opportunism is a problem warranting legislative intervention this should be addressed by carefully crafted legislative responses rather than by defaulting to an undefined and overarching standard of indeterminate scope and application.
Terry and Di Lernia, Franchising and the Quest for the Holy Grail: good faith or good intentions? 2009 Melbourne University Law Review, forthcoming
51
FANZ
draconian too wide ranging in application too costly in terms of compliance often ineffective in providing relevant protection to franchisees and potential franchisees
52
small number of franchising complaints to ACCC with concerns often arising due to a failure to take proper precautions prior to entering the contract (ACCC) (para 25)
unrealistic expectations (DIISR)(para 26) significant lobbying pressure to amend the Code (para 26) regulatory uncertainty for franchisors (para 26)
53
Other
the wording of the code has caused many headaches regulation encourages disputation
54
draconian
Our members believe the Code has had a beneficial effect on the franchising sector. There is overwhelming support for the existence of a Code and the franchise sector does not seek to revise the Code from a policy perspective. Franchise Council of Australia
At a time when most businesses are seeking a lessening of the regulatory burden imposed by government, the franchising industry has been prepared to accept regulatory measures to protect the image and credibility of the industry.
The Franchising Policy Council is of the view that the Code has been a successful initiative for small business in Australia. There is strong support from most participants in the franchising industry for the mandatory Franchising Code of Conduct Franchise Policy Council
55
Code definition incorporates: brand system or marketing plan payment specific inclusions/exclusions franchising v licensing/distributorships ACCC v Kyloe [2007] FCA clarify the relationships to be regulated and draft the definition little scope for contracting around the definition business dependency as a key element
57
58
Regulation originally impacted on sector growth Franchise systems 693 708 700 850 960 1,100 Outlets 38,500 41,000 44,000 50,600 61,850 71,400
But: exit/discouragement of inappropriate franchisors encouragement of new franchisees presumption of strong and sustained growth
59
Often ineffective in terms of providing relevant protection to franchisees and potential franchisees
The overwhelming success of franchising has attracted a number of unscrupulous operators looking to capitalise on the rapid growth in the sector, by deceiving potential small business owners with offers of bogus or unworkable franchising opportunities. The ACCC enforcement actions have been successful in discouraging these operators and it may be observed that the introduction of the Code and its administration by the ACCC has dissuaded a large number of illegitimate and dubious franchise systems from operating in Australia
ACCC
60
Onerous and complex disclosure requirements increased compliance costs information overload for franchisees
61
Small number of franchising complaints arising, primarily, from failure to take proper precautions
62
Franchising Council of Australia Legal Symposium ACCC report card on franchising issues John Martin, Commissioner 11 October 2007, Melbourne 63
64
These concerns generally fall into three broad categories: scams, frauds or outright exploitation; issues arising from structural market pressures; and/or poor relationship management
ACCC
65
The most challenging complaints to deal with for the ACCC are allegations and disputes resulting from the remaining two categories structural and/or poor relationship management issues. These generally manifest as persistent complaints of unconscionable conduct, harassment and coercion and/or misleading and deceptive conduct and present as a complex web of interlinking accusations and claims, requiring time consuming investigations to untangle. However, despite the painstaking analysis these matters rarely uncover breaches of the Code or the Act.
ACCC
66
unrealistic expectations
67
Code will need to remain dynamic and subject to review as the franchising sector evolves.
Opportunity not opportunism report
Franchising Code of Conduct Options Paper released for industry consultation on 21 June 2009
68
Opportunity not opportunism recommendations Disclosure Clear statement of liability/consequences to franchisees in event of franchisor failure process that applies in determining end of term arrangements having due regard to the potential transferability of equity in the value of the business as a going concern
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Standards Franchising parties to act in good faith in relation to all aspects of a franchise agreement Government to explore avenues to better balance rights and liabilities of franchisors and franchisees in event of franchisor failure
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Enforcement Pecuniary penalties for Code breaches Pecuniary penalties for TPA unconscionability and misleading conduct breaches Broader ACCC powers to investigate when it receives credible information indicating that a franchising party may be engaging in conduct contrary to Code obligations
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74
Ironic that regulation imposed to discipline a sector has become a badge of pride for it a recognition that franchising is important enough to warrant its own regulatory regime
76
Franchisees are left to the dubious mercy of the classical bilateral law of contracts Hammond J in Dymocks
77
FANZ favours the status quo as it does not think that there are any particular features of franchise contractswhich necessitate franchise specific regulation (para 18)
78
But Franchising can differ from other ways of doing business as franchise contracts are both relational (leaving many aspects unspecified) and standard form (take it or leave it') contracts. This means they must be flexible but also cannot be negotiated. This results in a large amount of discretion being given to the franchisor, while the franchisee has an increased amount of uncertainty and risk. (para 4)
79
There are several aspects of this way of doing business which differ from some other standard contractual relationships: It is an ongoing relationship, rather than a single buy and sell transaction which may typically be covered by contract law; Issues of disagreement often cannot be usefully litigated as a court case is likely to destroy an ongoing relationship, whatever the outcome; There are power imbalances in many franchise agreements and, while these exist in other contractual relationships, the fact that the franchisor controls the use of the trademark and marketing system gives rise to particular market power imbalances. This is because a franchisee's entire business may depend on the trademark and marketing system; As there are usually a number of franchisees, there can be problems of equity of treatment and there can also be difficulties when a franchisor operates outlets which may compete with franchised outlets; and Obtaining information prior to an agreement can be difficult. (para 28)
80
Franchise contracts are, to varying degrees, both relational and standard form contracts, which creates some tension. Relational contracts create continuous and long-lasting relationships. They are defined by features of incompleteness and longevity, and must be flexible. Often a high level of discretion is accorded to the parties and the contracts rely on reciprocity and trust developed over time. On the other hand, the individual terms of standard form contracts are not generally negotiated they are presented on a take it or leave it' basis. An imbalance of power results and the lack of negotiation can make it more difficult for the terms of the contract to be fully understood. The combination of these in a franchise contract gives a large amount of discretion being given to the franchisor, while the franchisee has an increased amount of uncertainty and risk. (para 29)
81
FANZ favours the status quo as it does not think that there are any widespread problems in the sector which necessitate franchise specific legislation. It does not believe that franchising should be singled out from other forms of business. (para 18) Contrast with Australia where a series of reports have identified problems within the sector
82
1980s
1990s 2000s
83
1976 1979 1986 1990 1991 1995 1995 1996 1997 1997
Swanson Report Blunt Report Franchise Agreements Bills Consultative Papers Beddall Report Franchising Task Force Report Gardini Report Better Business Conduct Discussion Paper Franchising Code Council Disputes Review Fair Trading Report New Deal: Fair Deal Statement
2006
2007 2008 2008 2008
Regulation only under the general law Quasi-regulation under the prescribed interest/managed investment scheme provisions of the Corporations Law
1987 - 1993
1993 - 1996 1997 - 1998 1998 - current
Deregulation
Self-regulation under the voluntary Franchising Code of Practice Deregulation Regulation under the mandatory Franchising Code of Conduct
85
Unfair conduct by big business towards small business is [a] major concern [and] has been a matter of grave concern for many years. Not only has such conduct the potential to impact heavily on the economic health of the small business sector and on the allocation of resources generally, it can also involve heavy social cost. Australian Fair Trading Report 1997
86
87
franchise business accounts for about 10-12% of economic activity in NZ but franchisees represent about 30% of misleading conduct actions under the FTA
88
Australian experience
89
perception issues
the public's confidence in the franchising sector may have been damaged following the cases of alleged fraud. Public confidence is important so that quality recruits are attracted to the sector, allowing it to continue to grow and develop. (para 13) introducing regulation to address perception issues was raised as a concern (para 16)
regulation is introduced to address information and power imbalance issues public confidence and perception issues are desirable byproducts
90
There is not strong evidence to suggest that options to address information imbalances would result in better outcomes than the existing processes to encourage due diligence. (para 54)
91
Mandatory information disclosure may also be ineffective, especially in targeting vulnerable groups who may not understand or use the information that they are given. (para 49)
92
Information disclosure only relates to the formation of the contract and not its performance, where issues would usually arise. (para 50)
93
94
Thus there is not a strong case for making mediation mandatory for franchising. (para 68)
95
difficulties in regulating for better understanding, proper research and due diligence
Some problems appear to be the result of a lack of education amongst franchisees and/or a failure to carry out appropriate due diligence before entering into a franchise contract. It is difficult to legislate to remedy this. (para 6)
While some see an information imbalance between franchisors and franchisees, others see a lack of understanding among franchisees and a willingness to enter contracts without doing the proper research or due diligence which lead to disputes. It is difficult to legislate to remedy this. (para 71)
96
Regulation
Specialist advice
Franchise protection
Dispute resolution
97
many of the problems that can arise do not appear to be exclusively problems with franchising, but issues which can occur in commercial relationships generally. (para 42)
98
99
100
the dearth of red tape and low costs associated with introducing franchising to NZ makes it attractive to franchisors, particularly those from Australia
101
102
103
104
unclear that regulation would be the answer to any perceived problems. (para 71)
105
Conclusion
Franchisees are damaged, and franchising is diminished, by the inappropriate practices of those who trade off the reputation of franchising without the ability to deliver on the promise of franchising Franchising is not an ordinary commercial contract
There are elements quite different to normal business development because of the control of the franchisor which can be an overriding risk for other than purely business or commercial reasons Regulation can address the additional franchise specific risks while leaving the commercial risks to be handled by the parties
Regulation on its own can never be a complete answer
106
The experience in Australia under the mandatory Franchising Code of Conduct provides comfort to those franchising sectors facing regulation that appropriate and balanced regulation can have a beneficial effect on the franchising sector and encourage its orderly development for the benefit of all stakeholders.
107