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Terry

E. Starker
217 Huskey Place Gatlinburg, TN 37738 terryestarker@mac.com

Home: (865) 436-6046 Cell: (865) 771-0477

P r o f i l e Accomplished customer related professional with over 20-years experience in customer service and sale support functions in fast-paced, high volume environments. Excellent interpersonal skills; builds rapport and relationships with senior management, peers, and clients. Familiar with the operation of office equipment, floor maintenance equipment and safety practices. E x p e r i e n c e Front Desk Clerk/Cashier/Host; Glenstone Lodge, Gatlinburg, TN - October 2011 - Present Front line customer service representative greeting and receiving guests performing transactions and answering the telephones. Enters hotel reservation information. Ensures high-quality guest relations. Sweet Fanny Adams Theatre; Gatlinburg, TN - May 2006 - December 2012 Lighting Director and Stage Manager. Maintain stage and equipment for various live stage productions. Front man for greeting customers and ensures customer satisfaction. Employs technical directions during events. Conducts general maintenance and cleaning as needed. Supply Service Technician; United States Navy - July 1985 - January 2006 Work Center Supervisor, Retail Outlet Supervisor, Services Supervisor and Administrative Leading Assistant, Safety Supervisor. Supervisor for ships retail stores and services outlets. Receiving clerk and storage facility director. Awarded Navys Best Sales and Services Award four times. Maintain records for cash received from multiple retail outlets. Conduct monthly retail stock inventories. Procedural knowledge with the storage of cleaning supplies and chemicals. Understand the precautions required with the use of chemicals according to Material Safety Data Sheets. Knowledge with the practice of OSHA standards for safety. Trained in basic emergency response. E d u c a t i o n Central Texas College Killeen, TX. - A.A. General Studies. December 2001. Full Sail University Winter Park, FL. - B.A. Creative Writing for Entertainment. Expected Graduation date October 2013. S k i l l s Proficient with both Macintosh (Mac) and Personal Computer (PC) applications. Completion of InterNACHIs Home Inspection Pre-Licensing Course (90 hour requirement) for Tennessee. Resale Operations Management System Supervisor. Department of Labor, Navy Apprenticeship Program, Manager, Retail Store.

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