Column1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Column2 NPRD-CSAP NPRD-CSAP CDC_AE NPRD-CSAP NPRD-CSAP NPRD-CSAP CDC_AE NPRD-CSAP CDC_AE NPRD-CSAP NPRD-CSAP NPRD-CSAP CDC_AE GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR GCR NPRD-CSAP NPRD-CSAP

Column3 FIWDS108 FIQFINFIG110 $DSGTCD2 FIGAPL00 FICALLWMG005 FIKDSG25 $DSGTCC4 FIQDPCBPE040 $DMRQTBA FIQDPCBPE022 FIGVIS04 FIQDPCBPE076 $DZZP1C2 DRPW3122 DRPW3123 DRPW3124 DRPW3125 DRPW3126 DRPW3127 DRPW3128 DRPW3129 DRPW3130 DRPW3131 DRPW3132 DRPW3133 DRPW3134 DRPW3135 DRPW3136 FIQFINFIG112 FIQFINFIG112

Column4 RMS UNIX REM CAT 4 PQR # 13106232 // F/C AS PER DOC - AP RMS UNIX OPPS RESOLVED // F/C AS PER DOC -AP RMS UNIX OPPS RESOLVED // F/C AS PER DOC - AP RMS UNIX REM CAT 3 PQR # 13106265 // ESC TO NAGAR - AP RMS UNIX INF CYC 1ST ABEND - AP RMS UNIX REM CAT 4 PQR # 13106273 // F/C AS PER DOC - AP RMS MF OPPS RESOLVED // F/C AS PER FOLLOW UP -AP RMS UNIX REM CAT 4 PQR # 13106277 - AP RMS MF REM CAT 4 PQR # 13106280 // ESC TO ASHWORTH // F/C AS PER ASHWORTH RMS UNIX INF 1ST ABEND - AP RMS UNIX OOPS RESOLVED // F/C AS PER JASON -AP RMS UNIX REM CAT 4 PQR # 13106283 - AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS MF OPPS RESOLVED // R/R AS PER DOC- AP RMS UNIX OPPS RESOLVED // R/R AS PER DOC - AP RMS UNIX OPPS RESOLVED // F/C AS PER DOC - AP

Column5

ORTH // F/C AS PER ASHWORTH -AP

2nd contact name and time of call

3rd contact name and time of call

Peer Review Person Intial

SI Review Person Intial

Remarks( Appreciation,complaint,error, failure, new Learningetc )

Follow-ups
Lpar/Server
Dupont MF

Job Name

AE

$DMRFHUW $DAWHE*

$DSGKX30 $DSGKX31 $DSGKX32 $DSGKX33 $DSGKX34 $DSGKX35 $DSGKML1 $DSGKGN1 $DSGKGN2 $DSGKGN3 $DSGKGN4 $DSGKGN5 $DSGKGN6 $DSGKGN7 $DSGKGN8 $DSGKLGN $DSGKMAP $DSGKXP2

APR

ZMR100TH ZMR200TH ZMR300TH

GCR

#GMRMCI3

GCR GCR

#GCBDPTM

#GCBDXUP
NEXUS

MAR NIB

#MPWEPSM #BPMX TBGIS* #VRD2PTS #VRD2PIX #VRDCDEL

DUPONT ECS

NPSAPCRP

FIGPIP01

FIGPIP02

FIGPIP03

NIB APR AE all Lpars

#VRME* CHKRPLN* $DRSVRA3 #PSAV*, #PSAG* and #PMVSA*

GCR
APR APR

#GCBDXUP
MQSCMDS MQSCMDS

APR NIB all Lpars all Lpars APR GCR

#PMVSA7 #PMVSA16 #PSAV* MQSCMDS APRLOGED,CHKNOTOK GCRLOGED

Assurance

FZQDPCSTM007 and FZQDPCSTM008

Follow-ups
Followup
If any connectivity issue in LPARS Please try logging in using the IP (cipb3270.lvs.dupont.com) 52.99.201.241 in the TSO session to login.

Column1

Whenever $DMRFHUW abends no need to create a pqr and we need to c/c it until any further info from suneetha If we are not able to contact William Patsko for these jobs from the no. given in Bomb, please call +44 1438 734489 If the person we are calling has Bell call privacy service and ask us to enter 10 digit no. then enter 302-781-1010. Don't enter 877-366-3330

As per Srinivas from storage "We can force complete these below jobs if any of these abend with ABEND=S000 U0888"

If these jobs wait for the condition ZAMRZIT1_ZMR100TH_OK, we can add the condition and run the jobs as per Devarajan. If the Job abends in STEP012 please do not call or create PQR , The comments in Step012 is "CANCEL JOB & SUCC IN QUE-DO NOT SUBMIT PQR-DO NOT CALL" You can directly force complete the job as per NIMESH if it abends with a 028 code in Goodjob (2nd) step. FORCE OK. As per Judy

force ok if the job fails as mail by Judy

While Creating PQR for Nexus use the PQR type as CC,MAINTENANCE,CORRECTIVE" "APPL-

Mark no longer supports this job. Till we get any contact info for this job Force complete this job. Dont create a PQR , Inform C Lee Hutts Whenever a TBGIS job abends, create a PQR and assign to TSR group EAPPL-BAP-IMAS . They are not test jobs, so don't force the jobs to OK or delete the jobs in ControlM If these jobs wait for the condition #VRD2PTS_#VRD2PP1_OK add the condition and make jobs run as per William Patsko. This ususlly happens on Monday morning(Sunday Odate)

As per Bhuvana there is no need to create any PQR for the following jobs on NPSAPCRP server if they abend in future. But when the job abends we need to send a mail to the following mail ids. bhuvaneswari.sadasivam@usa.dupont.com KRISH2R1@cdclnm1.email.dupont.com PHLLA2J@nanotes1.email.dupont.com SARAV2M@nanotes1.email.dupont.com Maria Teresa is supporting these jobs, refer to mail from Lochan no need to mail Tony Hanson//fc and send mail to scheduling If it fails with condition code 16 then force complete the job as per Bala no need to call RACF or MVS team for following jobs.Put a mail .refer to terrys mail for further info

force ok if the job fails as mail by Judy

If the job MQSCMDS fails please drop an email to William M Ramsey/Inform William M Ramsey if available online.

R/R the job as per mail from Jerold R Le Baron in in-ndc-Pca Please follow updated on call schedule for APP Basis , refer mail sent by Muru Sent mail to Grover Sent mail to Grover If job abends pls send mail to MVS team(sathish,senthil,daniel f lavoie,Sadeesh,bala k tanneru)In week ends if it abends pls make call to sathish t sambandan As per Jerold R Le Baron,if this job abends,Please rerun,if it fails again rerun the job, If 3rd abend, contact Jerold.Refer in-ndc-pca mail by Jerold. If those jobs abended, We can force complete as per Sathish(MVS Team) If this job abend on GCR we can force complete it until further notice from Sathish(MVS Team),as he is working on that job

FZQDPCSTM007 and FZQDPCSTM008 jobs need to be put on hold till these jobs gets deactivated by schedulers Mail has been dropped to schedulers regarding these jobs by support team.

Column1

Quantitative Resourc

Column1 NDQA-CSAP

Column2 EB1

Pending Alerts Requiring Fo REGION Job Name

NPSAPWP1

FIWWMU01

NPSAPCP1

FICSURWMU001A

AE

$DYY*

Champaka at 91-9930497019 FIQDPCWME004

NPSAPPP1 AE

FIPCMU43*/FIPCMU44*/FIPCMU4 5* $DRPSMSD

NIB

#PRSSOXG

Cyclic jobs Production NPRD-CSAP AE AE AE APR NPMG1400 AE production Cyclic jobs FIKGNUTD $DRSVRA3 $DPCEPC6 $DFIXCHK #APFIR2B MGPCDRPWKP

IF we get late shouts $DRLP991 and $DRLP992 for two jobs waiting for UI's UI7286 and U 12 characters job

APR

#AP* Jobs

Assurance

FZQDPCSTM007 and FZQDPCSTM008

Column3 Attender

Column2 Nandhini

Quantitative Resource

Column3

EB1 batch was zreoed down and bought back

Pending Alerts Requiring Follow-ups Action Required

If the reason for the failure is 'No Idoc Ready for processing' in Step1 then no action is required at our end. 1. No need to hold the job and 2. No PQR required

Although this job is cyclic but after 1st abend, the job will not run for next time as it misses some condition ,so, we need to follow documentation if this job abends as per Chuck

Lee's no. updated (302) 379-4989 (Cell) Murali Mohan Somisetty Pedda is oncall for few applications.His oncall mobile is not working so, call him on his personal no. 9177601776 for any issues.Also, confirm from him till what time we have to call him on his personal no. instead of oncall no.

Please follow updated on call schedule for APP Basis , refer mail sent by William Moore in in-ndc-pca

Nexus On call no Update check mail form Champaka and from me A cat 2 pqr has to be created for this cyclic job, EVEN IF ITS FAILS FOR THE FIRST TIME. *********INFORM MURU BEFORE ZERO DOWN RESOURCES FOR PB1/PP1 ********** Need to create only one PQR for these these jobs for one day as per SUSAN LEACH C/C this job if the CC is less than or equals to 8 as per Rayudu. Please refer mail from Rayudu

If the job abends ..please let MVS(Sathish) Know as per Sathish Suneetha's New Contact # 262 844 2962. Check Suneetha's mail in in-ndc-pca Please see the message for the alert and take action according to the message For cyc 3rd abend hold and delete the job as per chuck n follow documentation If we get a late shout for this job , we have to add the condition "f_ais_kp1_tdloc" WE SHOULD NOT FORCE COMPLETE THE JOB $DRSVRA3 IF IT ABENDS,PLEASE CONTACT SATHISH T SAMBANDAN Donot rerun $DPCEPC6 even once

This Job $DFIXCHK abends call IMS Support Immediately

Please force complete this job whenever it fails #APFIR2B Inform Anne if it fails

houts $DRLP991 and $DRLP992 for two jobs waiting for UI's UI7286 and UI1309 please consider complete both UI's and jobs As per RON( no Check the Message field which is in the alert screen for the Production jobs especially 12 characters job.please follow as per Message field instruction.For Further information check Muru's mail with subject " DuPont has complained -- Batch operators not informing Business of batch abends"

Every 4 hours without fail check point call have to attend

If any #AP* job abends,please contact Muru,and create CAT 5 PQR for Force completing. Please keep an eye on the PQRs assigned to BATCH-AE team. If you encounter any PQR being assigned to BATCH-AE team, check the PQR diary carefully if the PQR is intended for us or not. If you see that the PQR is not intended for our team, re-assign it back to the team from which it came mentioning the proper reason.If you have any doubts, contact Schedulers at that very point of time

FZQDPCSTM007 and FZQDPCSTM008 jobs need to be put on hold till these jobs

Column1 12/8/2012

Initial Value 300

Current Value 300

CO# Number 13105330

Remarks

If it abends with any other reason for consecutive three times then we need to follow the normal procedure that is 1. Hold the job 2. Raise a PQR and call

Follow up

follow up

Raviraj at 91-9820139833 Follow up Follow up Follow up Follow UP

Follow UP Follow-up Follow-up Follow-up

Follow-up

oth UI's and jobs As per RON( not needed to inform him)

Shift I

Requested by
Bob Martz

Alerts Cleanup
Sno. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Server name Jobname PQR no.

31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65

66 67 68 69 70 71 72
Column1 Column2 Column3 Column4

ECS CLEA

PQR resolved/closed

Column5

ECS CLEANUP

Next run ended ok

Column6

Not in Queue

PQR No.

Remarks

Remarks

Column1 Column2 Column3 Column4 Column5 Column6 Column7 Column8 Column9

Column10

New Da
LPAR No. of Jobs Pending Job Names

MAR GCR

0 0

AE MAR GCR

0 0 0

New Day Process Tracker Sheet

Reason for Waiting

New Day Process Tracker Sheet

Action taken

Comments

TIME (IST)

ACTIVITY

6:30 AM 7:00 AM 7:15AM 7:30 AM 8:30 AM 9:00 AM 9:15AM 9:30 AM 10:45 AM 11:35 AM

Check Turnover Sheet Mainframe Check (Abends,Late,WE,wait) Check voice message (Call 720800 dail * dail 720502# pass:13579#) Check quant. resource Value on ECS Mainframe Check (Abends,Late,WE,wait) Check NIB Pending Jobs Check voice message (Call 720800 dail * dail 720502# pass:13579#) Check NIB New DAY Process Mainframe Check (Abends,Late,WE,wait) $DRSID20 (MON > THU , SAT) (RACF)

12:00 PM 12:00 PM 12:15 PM 12:15 PM 12:30 PM 12:30 PM 13:00 PM 13:00 PM 13:15 PM 13:30 PM 14:15 PM

$DTACC99 (ALL DAYS) (WOCS) $DFICLSO (MON > SAT) (SAP) Mainframe Check (Abends,Late,WE,wait) Check voice message (Call 720800 dail * dail 720502# pass:13579#) $DFIDBR1(TUES>SUN) (SAP) DSR call- 9*018007821258 pin- 7727254# $DFISTA1 (MON > SAT) (SAP) $DTAST05 (ALL DAYS) (WOCS) Mainframe Check (Abends,Late,WE,wait)

Mainframe Check (Abends,Late,WE,wait)

14:15 PM

Check voice message (Call 720800 dail * dail 720502# pass:13579#)

14:00 PM 15:30 PM 15:30 PM 16:00 PM 16:00 PM 15:00 PM 15:30 PM 16:30 PM

Check MAR Pending Jobs Check MAR New DAY Process ##MOSTOP (SUN) (APR) ##MOSTAR (SUN ) (APR) ##MOSPMO (SUN ) (APR) Check GCR Pending Jobs Check GCR New DAY Process Check quant. resource Value on ECS

16:30 PM

$DTDSTA1 (MON > FRI) (TRIM)

16:30 PM 16:30 PM

Mainframe Check (Abends,Late,WE,wait) Send Shift Turnover Sheet NDC DSR call- 9*6(8888046831) pin- 8441912#

17:00 PM 17:00 PM 17:15 PM 17:30 PM 17:30 PM 19:00 PM 19:15 PM 20:15 PM 20:50 PM

Mainframe Check (Abends,Late,WE,wait) Check AE Pending Jobs Check voice message (Call 720800 dail * dail 720502# pass:13579#) $DVR3962 (MON > FRI) (PAYROLL) Check AE New DAY Process Mainframe Check (Abends,Late,WE,wait) Cleanup- Previous ODAT jobs and alerts Check voice message (Call 720800 dail * dail 720502# pass:13579#) ZAMO9005 (MON > FRI)

21:00 PM 22:00 PM 22:15 PM 22:10 PM 22:30 PM 22:30 PM 22.30 PM 12:00 AM 12:00 AM 12:00 AM 12:15 AM

Mainframe Check (Abends,Late,WE,wait) #APIMYX1 (ALL DAY) Check voice message (Call 720800 dail * dail 720502# pass:13579#) Send Shift Turnover Sheet Handover Shift CHECK TUROVER SHEET SYXXCDPL (NIB) Cleanup- Previous ODAT jobs and alerts Check quant. resource Value on ECS Mainframe Check (Abends,Late,WE,wait) Check voice message (Call 720800 dail * dail 720502# pass:13579#)

12:30 AM 2:00 AM 2:15 AM 2:30 AM 2:30 AM 2:05 AM 3:00 AM 4:00 AM 4:15 AM 4:30 AM 5:00 AM

Mainframe Check (Abends,Late,WE,wait) Check APR Pending Jobs Check voice message (Call 720800 dail * dail 720502# pass:13579#) Mainframe Check (Abends,Late,WE,wait) Check APR New DAY Process Add Cond. 'N_OPER_PROD_START'(Sat,Sun) (AE) Asia PAC Daily Status Report Mainframe Check (Abends,Late,WE,wait) Check voice message (Call 720800 dail * dail 720502# pass:13579#) Check #SMFTSMF (NIB)

5:30 AM 6:00 AM 6:15 AM 6:15 AM 6:30 AM

NDC DSR call- 9*6(8888046831) pin- 8441912# Mainframe Check (Abends,Late,WE,wait) Check voice message (Call 720800 dail * dail 720502# pass:13579#) Send Shift Turnover Sheet ``````

Column2

Column1

Done Done Done Done Done

Done

Done Done Done Done Done Done Done Done Done Done

Done Done Done Done Done Done Done Done Done Done Done Done

Done Done Done Done Done

Incident Review Sheet & Turnover

Abstract

Product Line: Region(s): Account(s): Doc. Ref. Number: Owner: Owner / Business Approval: Issue Number: Amendment Record No. 0.1 1 1.1 1.2 2.0 2.1 2.2 2.2 2.3 2.3 2.3 2.3

Review Date 2/15/2007 2/27/2007 3/13/2007 17/7/2007 19/10/2007 19/02/09 14/10/09 9/2/2010 29/04/2010 23/06/2010 23/08/2010

25/02/11

Incident Review Sheet & Turnover

This document is used by the RIO PCA&S Dupont team to track all the alerts for a particular shift and handover the followup for the next shift. RIO NA Dupont, Invista, Minerva GIS-MCS-PCA&S-Dupont-CKL-0002 Ekta Bhatia Rajendiran Krishnan 2.3

Reviewed / Amended / created By Ponnusundar Murugiah Ponnusundar Murugiah Kanishka Bhargava Prasad Vallabhajosyula Ponnusundar Murugiah Ajith Ekta Bhatia Pankaj Gandhi Pankaj Gandhi Pankaj Gandhi Pankaj Gandhi Ekta Bhatia

Nature of Change First version Turnover,Quantative resource added and Asiapac Sheet added Incident details,Day2Day activity,Cleanup,AsiaPac, Turnover 9X5 Shift Activities, Cleanup for 3 shifts. Approved New Day Tracker, Follow ups Tracker added, Asiapac Sheet Deleted Reviewed and Updated as per Quality Policy Reviewed Updated Owner's name, business approver's name. Reviewed Reviewed Reviewed