Performance Leadership Assessment

Note: Rate your company on the following areas Strategy and Focus
1 2 3 4 5 Vision Values Objectives Risk Balance Accountability We have a clearly stated and visible Vision that sets the direction for the organization We share clearly stated and visible Values that guide the organization in how it operates We have defined and visible SMART objectives that determines what we will do We have a good balance of attainable and stretch objectives People are assigned to be accountable for the objectives 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 1 2 3 4 5

People Engagement
6 7 8 9 10 11 Content Importance How Expectations Flexibility Feedback People are engaged in assessing what needs to be done 1 The relative importance of tasks or projects are clear to people People know how to do their work Expectations of how to do things and to what standard are clear to people Leadership style is adjusted and appropriate for individual needs We practice a just and fair process for recognising good performance and dealing with poor performance 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5

Organization and Relationships

12 13 14 15 16 17 Roles Structure Efficiency Relationships Help Trust The roles in the team are effective for the work we do 1 The structure of the organization is effective 1 The processes that we use are smooth and work well 1 Good working relationships are considered important and are managed well People actively help each other to achieve their goals There is a trusting working environment 1 2 3 4 5 1 1 2 2 2 3 3 3 4 4 4 5 5 5 2 3 4 5 2 3 4 5

Performance Leadership Assessment

Note: Rate your company on the following areas People Support and Development
18 19 20 21 22 23 Resources Information Safety Obstacles Training Being Valued All necessary resources are available to do the work effectively All the necessary information about the work is available Leaders demonstrate than the safety of people is of paramount importance People can openly identify obstacles/problems and seek help in finding solutions People's training and development needs are openly discussed and followed through on. People are treated as valued employees, where short and long term needs are met. 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5 1 2 3 4 5

Measurement, Review and Learning

24 25 26 27 28 29 Monitoring Visibility Accountability Delivery Challenge Improvement There is a system in place to monitoring progress against set objectives The mentoring system is clear and visible to all of the organization (e.g. scorecard) It is clear to people who is accountable for the delivery and their progress is openly discussed We have a good track record of delivery, that fits well with the risk profile of our objectives People feel encouraged to air their thoughts on delivery, challenge the norm and suggest new ways There is a good process to incorporate good improvement ideas into the business plan. 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5

Sustainability Assessment
Cross or circle the correct opetion for youen business

How old is your business?

Books and Financial Inteligence
1 2 3 4 5 6 7 8 9 Do you have Financials of your business? Are you financials audited? Do you bank all your revenue before spending? Do you have records of you cash inflows and out flows? Do you record/refund all personal expenses made from the Company's Revenue? Do you prepare cash flow projections for the business? What is the rage of your revenue? Do you know the product/service that contributes highest revenue/profit? Do you prepare Yearly budget for the business?
No No No No No No

1 Years

2 Years

3 Years

4 Years

5 Years > 5 Years

Up-to-date Yes Always Sales and Expenses Always Monthly over N500m Yes Yes Yes

Last Year

Not of Recent

Sometimes Sales Sometimes Quarterly

Random Expenses Random

No Revenue No No No

Semi-Annual N100m to N200m to N500m N200m

<1000m

10 Do you prepare Actual and Budget Performance Analysis?

Marketing and Brand value

11 Do you have a target market for your product/service?
No No No No No Never No No No N/A No No Yes Yes Yes Yes Yes 12 months Yes Yes Yes Aggressive Yes Yes 24 months Over 2 years Process Sales Team Alone Commenced Process Commenced Yes/not regularly monitored Intensive Lighter mode

12 Are You able to identify a category of audience within the target market as your focus? 13 Do you have specific products for each class of customers in your market? 14 Do you have a Unique Selling Point (USP)? 15 Can the brand be leveraged to enter new markets? 16 When last did you do a specific marketing drive ? 17 Are Sales Targets set for Sale team and non-sales team? 18 Is there a documented policy and procedure for product development? 19 Is there a database of sales pipeline and is it regularly Monitored? 20 Grade the Companys marketing efforts? 21 Do you conduct Marketing Evaluation Analysis 22 Can the brand be marketed globally?

Business condition
23 If the business is service oriented, can you hold on to key talent? 24 Will the products or services soon be out-dated? And How Soon? 25 Has you business started or invested in another business before? What stake did you take? 26 Are you thinking of or ready to start or invest in another SME in the future? 27 Are you open to seek investments in your business growth in the future? 28 What do you perceive to be the major opportunities for the business?
No 1 Yr. No No No Yes No Majority Not a service business >5 Yrs. Minority 3 Yrs. Exited Different Business Any 2 Yrs.

Related Industry Same Industry Majority Minority

29 How long do you thing the opportunity will last?

1 Yr. >5 Yrs. Yes Yes 1 1 No unprofessional Yes professional 2 2 R and D stage almost there 3 Yrs. Medium R and D stage 3 3 4 4 >4 >4 2 Yrs.

Are your products basic goods and services whose demand will increase as purchasing 30 power increases? 31 Are you working on new products/Services? 32 How many Departments do exist in the business? 33 What is the average headcount of each department? 34 Is there Pipeline of Customers/Orders awaiting the new product/ New Line/Expansion? 35 How will you describe the culture in you business?

No No

Sustainability Assessment
Cross or circle the correct opetion for youen business Industry Attractiveness
36 What is the industry outlook? 37 What is the current cost of entry into your industry? Is this cost rising or falling, and why? 1 2
Dim Bright Shaky Not clear High but Falling

Low and Falling High and Rising High but steady No Low to some extent Medium

Low but Rising

Does the need for expensive fixed assets or other large capital expenditures limit your ability Yes to compete? Are inventories and equipment large part of your business assets?
Yes

38 What id driving the growth or decline of the industry 39 Is international competition emerging, or is it a current factor within the industry?
Current Far Emerging

Customers satisfaction and Intelligence

Do you have a database of your customers with enough data and intelligence on each 40 customer? 41 What percentage of you revenue comes from Government contract?
About 40% Less than 10% Retail Business About 40% about 60% No About 20% About 20% Whole Sale About 20% More than 60% Minimal About 10% Less than 10% Less than 5% No Yes Developing one Less than 20% but more than 10% About 50% Less than 20% but more than 10% than 30% More but Less than 60% Less than 30%

42 Do you have Long term contract with you customers? 43 What percentage of your customers comes from out side your market /environ? 44 What percentage of customers generate 60% of you Revenue? 45 Has the company experienced a significant change in turnover among its important customers in recent years??

All Less than 10% Dont Know Yes Dont Know

46 What percentage of your total customers were acquired in the past 18 months?

Competitive environment
47 Do you have any information on the nearest competition? 48 How Many of your competitor do you have information about? 49 Do you have information on what they are doing right that you are doing wrong? 50 Are you able to use such the above information to improve your own processes? 51 If you take the closest 5 competition, how will you rate your business position?
1 5 Yes 4 3 2 No No No 0 Yes Yes Yes 5 Medium Medium 4 3 2

52

Are there specific costs, processes, or technologies that limit competitive entry into the market?

No

Human Resources
53 Does the business product or service require special skills, education, or licensing? 54 What is your total headcount? 55 Do you have recruitment policies and procedure in place, documented and followed? 56 Do your employees know and understand the vision of the business? 57 Can you identify at least 3 staff that you think are critical to you business success? 58 How does your compensation structure rank versus industry averages? 59 What % of your employees left you employment in the past 12 months? 60 Do you have a formal, documented and communicated performance reward scheme ? 61 Is there a policy in place regarding solving employees personal/Family problems? 62 Does the performance reward scheme apply to all staff or only to the Key employees above? Do you employees have at least 5 KPI that key staff are working towards? What is the frequency of review? Do you have a plan where employees can earn stake in the business after certain point in 64 time ? 63 65 Are there a clear organization structure in the company which all staff are aware of? 66 Do all staff have Job description including main responsibilities, tasks and goals? 67 What percentage of your employees had at least 5 days of training in the past 12 months Is there any management/Leadership training plan in place for the key staff and 68 Management team?
Key Staff No Key Staff No No Less than 10% All Employees Monthly All Employees Yes Yes Over 50% Key staff Plus other selected Key staff Plus Quarterly other selected staff Yes but not Clear Yes but not Clear About 50% About30% Not Applicable Semi Annual No Yearly No <10 No No No Low Don't Know No Yes <20 Yes and always adhere to Yes More than 3 Top <5% Yes Minimal <30 Yes not always followed Some Yes Average >5% Yes Not Documented >10% 20% + <40 in progress > 40

No

Yes

Sustainability Assessment
Cross or circle the correct opetion for youen business Quality Management
69 Do you effectively and constantly communicate the focus on customer and quality to all levels within the organization?
No Yes

Do you measure data related to customers, products, suppliers performance, financial 70 performance, and employee performance? Is this data useful, used and understandable for decision making? 71 How and how effectively do you share goals, objectives and target with employees, suppliers, and others who have to execute the strategy? Do you systematically assess the needs of the workforce and develop plans for training and development at various levels and categories of employment?

No Performance Review

Yes Line Correspondenc Communication e

Strategy Session Meetings

72

No

Yes

73 Are you able compare your business data/ results with that of competition?
No Yes

74 Do you regularly and systematically identify areas for improvement?

No Yes 6 month ago 12 months ago 24 months ago

75 When last did you carry out process review/ Improvement drive

Never

Corporate Governance
76 Is there a management team in place? What is the team size? 77 How frequent does the management team meet 78 Are minutes of meeting documented and action points identified and reviewed? 79 Is there a constituted Board or Directors or Advisory Board in place? How many members? 80 How Many of the management team are on the board? 81 How frequent does the Board team meet Are there a clear division of responsibilities between the senior management and the Board 82 of Directors? 83 Are there sub-committees constituted in the board
No Not Applicable Weekly No No Non Not Applicable Monthly No No Yes Yes Yes 5 2 Quarterly 4 3 Bi- Annual 3 1 Yearly 2 5 Bi-Weekly 4 Monthly 3 Random 2

Is there any risk identification technique or procedure documented and communicated to staff on each of potential risk elements in the business? Yes Is there any risk mitigation technique or procedure documented and communicated to staff 85 on each of potential risk elements identified? Yes 84 86 Is there any guideline documented for offering credit? 87 Are all credits offering documented in explicit contract? 88 Are approval/authority levels clearly defined and structured to ensure check and balances on all transactions
Yes Yes Yes Yes No Yes No

Risk and Risk Management

No No No No No No Yes No Yes

In Progress In Progress In Progress Sometimes

89 Is there strict penalties for non compliance to approved procedures and processes? 90 Is the labour unionized in you industry? 91 Would critical staff remain if the company is business sold? 92 Are there any risk involved in assets or companies recently acquired by the company? 93 Is there a pipeline of employees that can take over identified critical and key job roles?

Yes

No BP None No Govt Both Diabetes Group Live Expected Emp Political Cust Weather Sup Other terminal WC All Assets only

94 What is the general health status of most critical key personnel? 95 Are there insurance Policies in place? Is heavy government regulations prevalent in the industry, or is there potential for such regulation? Are there any current or pending material litigations, including employees, customers, 97 suppliers, government related etc.? 96 98 Are operations unusually susceptible to weather, political events, or other generally uncontrollable events?

Dont know Some Assets and GL/WC Yes No None