PROGRAM / PROGRAM

NCS-CORE ABILITIES (Z-009)

TAHAP / LEVEL

L4

NO. DAN TAJUK

MODUL/MODULE NO.
AND TITLE

01 PERSONNEL MANAGEMENT

KEBOLEHAN/ABILITIES

05.04 :

DELEGATE RESPONSIBILITIES AND/OR AUTHORITY

04.08:

DEVELOP AND NEGOTIATE STAFFING PLANS

AT THE END OF THE MODULE, TRAINEES WILL BE ABLE TO:

OBJEKTIF MODUL /
MODULE OBJECTIVE

1) DELEGATE RESPONSIBILITIES AND/OR AUTHORITY

2) DEVELOP AND NEGOTIATE STAFFING PLANS

NO. KOD/ CODE NO

Z-009-4/M01/PP(1/1)

NAMA PELAJAR /
TRAINEES
NAME:

Page :

01 of : 05

Date:

PERATURAN PENILAIAN
Calon-calon dikehendaki:
1. Berada di tempat penilaian 15 minit sebelum penilaian dimulakan.
2. Berpakaian kemas dan sesuai mengikut peraturan yang telah ditetapkan pusat bertauliah.
3. Baca arahan soalan dengan teliti.
4. Mengambil peperiksaan dengan jujur. Sekiranya anda didapati melanggar peraturan
penilaian atau menipu, anda tidak dibenarkan meneruskan penilaian.
Arahan:
1. Anda dikehendaki menjawab semua soalan yang terkandung dalam kertas penilaian
pengetahuan ini.
2. Markah lulus adalah 50%.
3. Masa yang dibenarkan adalah 1 jam 30 minit.

NO.KOD / CODE NO:

Z-009-4/M01/ PP(1/2)

Page :

02

of :

05

SECTION A:
There are six (6) questions in this section. Answer ALL the questions.
1. To determine human resource requirements there must be a forecast of the demand for human
resources. Explain in detail two (2) of the aspects which are long term forecasting and short
term forecasting of human resource requirements.
a)

Long term forecasting

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
(5 Marks)
b)

Short term forecasting

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
(5 Marks)
2. In projecting future supply of human resources, the first step is to take into account the current
employee inventory. This can be made based on turnover rates and absenteeism.
Scenario:
There are 50 employees at the beginning of the year. Two employees have retired and an
employee was dismissed due to undisciplined behavior. This employee had been absent
for work for the total of 28 days, not including annual leave and paid leave.

NO.KOD / CODE NO:

Z-009-4/M01/ PP(1/2)

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03

of :

05

Based on the scenario stated above, calculate the following :

a)

Turnover rate.
(5 Marks)

b)

Percentage of number of man - days lost.

(5 Marks)

3. Recruitment and selection costs are high and the costs of maintaining employees are also high.
Therefore there are many alternatives to recruitment. Explain the following four (4) alternatives
mentioned below :
a) Overtime
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
(5 Marks )
b) Subcontracting
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(5 Marks )

NO.KOD / CODE NO:

Z-009-4/M01/ PP(1/2)

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04

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c) Temporary Employees
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
(5 Marks )
d) Employee Leasing
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
(5 Marks )
4. Give the definition of Recruitment and Selection.
a) Recruitment
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
(5 Marks )
b) Selection
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
(5 Marks )
5. What is the main purpose of the Training Needs Analysis?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(5 Marks)

NO.KOD / CODE NO:

Z-009-4/M01/ PP(1/2)

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05

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6. Give the definition of delegation

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(5 Marks)
7. Why delegation is important in company operation?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(5 Marks)
8. Explain steps of delegation.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(8 Marks)

NO.KOD / CODE NO:

Z-009-4/M01/ PP(1/2)

ASSESSORS REMARKS :

Date :
Assessors Signature
Name :

Page :

06

of :

05