ORIENTATION TRAINING MANUAL

20 13

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Compiled By: Ama P. Agumeh
Ed.M. College Student Affairs '14

WELCOME AND INTRODUCTION

Congratulations on being selected as an orientation leader for this year's New Student Orientation program, and thank you for choosing to work with the Orientation team at the Office of Student Life and Leadership, Paul Robeson Campus Center, Rutgers-Newark. As an orientation leader at Rutgers-Newark, there will be exciting opportunities to meet and interact with people from diverse backgrounds while having fun doing it. We offer you great opportunities to build on your work experience and we expect a lot from you in return. We chose you because we believe you are the best person to represent Rutgers University. We love your passion to help incoming students transition into the community at Rutgers, your ability to embrace other cultures and passion for student and family satisfaction. We hope that your work as an orientation leader will bring you enough exciting professional experience for future professional roles. Welcome once again to the New Student Orientation team.

OUR STAFF
DEANS OFFICE (RM 302) Contact: 973-353-5063 Clayton Walton, Associate Dean of Student Life cwalton@andromeda.rutgers.edu Nikita Parmar, Coordinator for Student Development & Special Projects nikki14@andromeda.rutgers.edu OFFICE OF STUDENT LIFE & LEADERSHIP (RM 352) Contact: 973-353-5300 Genevieve Sumski, Assistant Dean, Student Life & Leadership famoso@andromeda.rutgers.edu Charnette Hockaday, Assistant Director for First Year Experience and Judicial chockada@andromeda.rutgers.edu Cynthia Sanchez Gomez, Graduate Coordinator for First Year Experience and Student Development cysanche@rutgers.edu Ama Agumeh, Graduate Coordinator for New Student Orientation ama.agumeh@gse.rutgers.edu Catherine Ramirez, Graduate Coordinator for Student Life & Leadership catram2@eden.rutgers.edu Josh Kest, Graduate Coordinator for New Student Orientation joshkest2@gmail.com Leanna Truong, Student Assistant for Office of Student Life and Leadership truong.leanna@gmail.com HOUSING & RESLIFE Contact: 973-353-1037 Angie Bonilla, Associate Dean of Student for Housing bonillan@andromeda.rutgers.edu Shigeo Iwamiya, Director of Housing shigeo@andromeda.rutgers.edu CAMPUS RESERVATIONS & SPECIAL EVENTS (RM 219) Contact: 973-353-5568 Camelia Watson, Reservations Coordinator cawatson@andromeda.rutgers.edu Khalif Sharieff, Reservations Coordinator sharrikh@andromeda.rutgers.edu Danielle Hoff, Graduate Coordinator for Reservations danielle.hoff@andromeda.rutgers.edu OPERATIONS (RM 217) Contact:973-353-5933 Thomas Korp, Manager of Campus Center Operations korp@andromeda.rutgers.edu ACCOUNTING (RM 325) Contact: 973-353-5634 Milessa Robinson, Business Specialist milessar@andromeda.rutgers.edu Amanda Fotos, Office Admin. of Accounting Services alynnf@andromeda.rutgers.edu

ORIENTATION TEAM CONTACTS

Onyinye Anosike vanessa.anosike@yahoo.com 201-238-9045 Duwayne Campbell danthony_89@hotmail.com 646-474-5238 Yunior De Los Santos ymdelossantos@gmail.com Tricia Defreitas tad160@scarletmail.rutgers.edu 973-337-3180 Izabell Denize izabelledenize@gmail.com Jose Gomez jose.gomez@rutgers.edu 917-569-6903 Carlos Gonzalez carlosjr.gonzalez@yahoo.com Jamile Henlon jjhenlon@gmail.com Leechele Hewell lhewell@pegasus.rutgers.edu Nadine Jiries nadinejiries@yahoo.com Timy Joy Timyjoy@gmail.com Kierra McBride knm52@pegasus.rutgers.edu 862-220-1102 Fransheska Mejia Fransheska.mejia@gmail.com Christian Mendoza chrazy@live.com 908-220-9432 Chinedu Onyema chineduonyema@gmail.com 973-474-6207 Saagar Patel saagarp11@gmail.com 862-262-8453 Ramon Perez rap225@scarletmail.rutgers.edu 908-875-4651 Christa Philippe cphilipp@pegasus.rutgers.edu 201-705-6500 Randy Scott Postadan rspostadan4193@gmail.com 908-590-4594 Acia Robertson arobertson973@yahoo.com Shanice Thomas shanices814@yahoo.com Tochi Ukaigwe tmu9@scarletmail.rutgers.edu 973-752-1753 Rebecca Williams becca26@pegasus.rutgers.edu Dajung Yoo grrgc66@naver.com Kristina Young kaayoung0513@gmail.com Sasha Youssef sashayoussef@yahoo.com 347-677-4668 Charnette Hockaday chockada@andromeda.rutgers.edu 973-508-5731 Cynthia Sanchez Gomez cysanche@rutgers.edu 973-930-5025 Ama Agumeh ama.agumeh@gse.rutgers.edu 860-301-0078 Josh Kest josh.kest2@gmail.com 908-723-0055 Catherine Ramirez catram2@eden.rutgers.edu

ORIENTATION LEADER TRAINING SCHEDULE 2013

F
Wednesday August 7th, 2013 Time 9:00 am 9:30am 10:00 am 10:30 am 12:00pm 1:00pm 4:15pm 5:15 pm Activity Location Light Breakfast PRCC RM 255 Ice Breaker & Energizer PRCC RM 256/257 Introductions PRCC RM 256/257 Orientation Overview: Expectations, PRCC RM 256/257 contracts, and leader Roles Lunch PRCC RM 255 Music Video Preps Various Locations Lyrics and explanation of music video Various Locations Debrief & Dinner PRCC RM 256/257 Monday August 12th, 2013 Time 9:00 am 9:30am 10:00am 11:00am 12:00pm 1:00pm 2:00pm 3:00pm 5:00 pm Activity Light Breakfast Ice Breaker & Energizer Conflict Resolution Code of Conduct Session Dean's Lunch Customer Service Training Communication Styles Stuff bags and folders Debrief/Dinner Location PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 255

Thursday August 8th, 2013 Time 9:00 am 9:30am 10:00am 11:00am 12:15pm 12:15pm 3:00pm 5:00pm Activity Light Breakfast Ice Breaker & Energizer Time Management/Stress Management Session Lessons in Professionalism Lunch Choreography Filming for Leader Video Dinner, Debrief, and Rundown of Camp Linwood MacDonald Location PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 255 PRCC RM 256/257 Various Locations PRCC RM 256/257

Tuesday August 13th, 2013 Time 9:00 am 9:30am 10:00am 12:00pm 1:00pm 1:30pm 3:00pm 4:00 pm Activity Light Breakfast Ice Breaker & Energizer Academic Department Session Lunch Meet your Co-Leader True Colors Co-Leader Bonding Time Debrief Location PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257

Wednesday August 14th, 2013 Time 9:00 am 9:30am 10:00am 11:15 am 12:15pm 1:00pm 2:30pm 3:45pm 4:30pm 5:00 pm Activity Location Light Breakfast PRCC RM 255 Ice Breaker & Energizer PRCC RM 256/257 Informational Campus Tour Various Locations with Returners Reinforce Campus Tour PRCC RM 256/257 Lunch PRCC RM 255 Session on Diversity, PRCC RM 256/257 First Year Transition Issues Explore Newark Walk-Through Various Locations Questions/Concerns PRCC RM 256/257 Rutgers Newark Historical Session PRCC RM 256/257 Debrief/Dinner RCC RM 255

Friday August 9th, 2013 Time 7:30am 9:00am 11:00am 12:00pm 1:00pm 3:00pm 3:30pm 4:45 pm Activity Location Depart for Ropes Course/ Light Breakfast MLK Blvd. Entrance Ropes Course Camp Linwood-MacDonald Group Activities Camp Linwood MacDonald Lunch Camp Linwood-MacDonald Boating Camp Linwood-MacDonald Group Activities Camp Linwood-MacDonald Return to Campus Camp Linwood-MacDonald to Newark Pizza and Debrief PRCC RM 255

ORIENTATION LEADER TRAINING SCHEDULE 2013

Thursday August 15th, 2013
Time 9:00 am 9:30am 10:00am 11:00 pm 12:00pm 1:00pm 2:30pm 6:00 pm Activity Light Breakfast Ice Breaker & Energizer Returning Leaders Roundtable Facilitation Practice Lunch/Debrief Stuff Bags & Folders Funplex Head Back to Campus Location PRCC RM 255 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 256/257 PRCC RM 255 PRCC RM 256/257 MLK BLVD Entrance Funplex

Friday August 16th, 2013

Time 11:00am 12:00pm 5:00pm Activity FYE Overview & Orientation Schedule Stuff bags and folders Rehearsal Location PRCC RM 256/257 PRCC RM 256/257 Golden Dome Athletic Center

Monday August 19th, 2013

Time 1:00pm 4:00pm Activity Stuff bags and folders Final discussion/ walk through Location PRCC RM 256/257 Golden Dome Athletic Center

ABOUT NEW STUDENT ORIENTATION

The new student orientation program is one of the most important programs on the university calendar. The purpose of New Student Orientation is to help new and transfer students become familiar with Rutgers-Newark and to provide information about campus life. Designed to give incoming students an overview of the Rutgers Community, this event consists of a series of programs and events constructed to intentionally connect students to the resources and services that our institution has to offer. New Student Orientation provides learning opportunities for students to become acquainted with the resources available to them on campus and to become more fully integrated into the University community. Attended by representatives of academic and service departments, our orientation program provides the perfect platform for students to engage the campus academically, culturally and socially.

STATEMENT OF HONOR
As I begin my work as an Orientation Leader, I choose to make today a great day. Myself and everyone I interact with will be thankful. I will find ways to play. We can be serious about our work without being serious about ourselves. I will stay focused in order to be there when my orientees and team members most need need me. And should I feel my energy lapsing, I will: Find someone who needs a helping hand, a word of support, or a good ear and make their day.

WHAT DOES AN ORIENTATION LEADER DO?

-

Lead an orientation group of 20-25 students with a co-leader; motivate and assist these students with regards to orientation sessions, activities, and meals. Prepare orientation materials (stuff folders, make name tags, etc.) and assist with orientation logistics.

Serve as a customer service agent for the Paul Robeson Campus Center.

Acquaint new students and parents with campus services, activities and building locations.

Answer questions about the university to the best of your abilities.

Facilitate icebreaker activities with new students.

Serve as a positive role model.

Lead Explore Newark tours

ORIENTATION LEADER EXPECTATIONS

You have been hired as an orientation leader for new student orientation because of your enthusiasm, dedication, and professionalism. As an OL , you represent Rutgers, The State University of New Jersey and the Office of Student Life and Leadership. As ambassadors of the University, employees are expected to adhere to the standards and expectations as outlined below: 1. Represent the Office of Student Life & Leadership, New Student Orientation, & Rutgers University-Newark and serve as a role model. As a role model for new students and fellow Orientation Leaders, keep the following expectations in mind: Refrain from inappropriate relationships with new students during and immediately following NSO. Refrain from alcohol use immediately before or during NSO events. Under no circumstances should your NSO uniform be worn to bars or parties. Vulgar language or speaking negatively about the university will not be tolerated.

You are expected to follow all university policies and regulations and you should not advise any new student to engage in activities that break policies. 2. Exhibit, as a representative of Rutgers University Newark, openness to diversity. This includes a willingness to respect individuals of different race, creed, color, religion, national origin, ancestry, age, sex, disability, marital status, familiar status, affectional or sexual orientation, or veteran status. 3. Show respect for the Rutgers Community (Faculty, Administration, & Staff), your fellow Orientation Leaders, new students, and their family members. 4. 5. 6. Have an overall neat and clean appearance during training and orientations NSO shirts should not be altered and must be worn to all orientation dates No jeans, jean shorts, skirts, or sweatpants Practice good communication skills Bring your enthusiasm and expect to work hard and have fun doing it!

DAILY EXPECTATIONS
1. NSO time is 15 minutes early. As such, it is expected that you will arrive 15 minutes before any scheduled meeting or activity. 2. You set the standard during Orientation sessions and workshops; be respectful, tentative, and present in all sessions. 3. You are expected to mingle with first year students during orientation and at meals. 4. Orientation leaders are not permitted to leave during the day unless given permission by the professional staff. Your first person to contact is Ama, then Charnette. 5. Schedules should be followed as directed because there is a purpose behind them.

6. Each orientation leader is expected to arrive at 7:00AM on one of the four orientation dates and 7:15AM on the other three dates.

EXPECTATIONS FROM PROFESSIONAL STAFF

Be courteous- Handle all requests for services and information in a prompt, efficient, and friendly manner. Be ethical- Be honest and demonstrate integrity in all transactions and interactions. Be responsible- Fully and carefully monitor the activities within your area of responsibility. Always complete assignments by the deadlines assigned. Be knowledgeable- Demonstrate a working knowledge of the Office of Student Life and Leadership philosophy. Know general and specific policies and procedures. Take ownership/Be accurate- Complete responsibilities to the best of your ability. Strive for excellence and take pride in your accomplishments. Be punctual- Report to work on time. Punctuality is a means of communication commitment and respect to colleagues and supervisors. Participate in training sessions- Agree to participate and complete orientation leader training programs. Work Together- in order to make sure tasks are taken of and that students, parents and family are being helped in a timely fashion. DO NOT allow for ONE member of the orientation team to handle everything on their own.

SOCIAL MEDIA GUIDELINES

As an employee of New Student Orientation, you accept the responsibility of representing the Office of Student Life & Leadership and the university in an appropriate manner. You must realize that your internet profiles are public information that can be viewed by any member of Rutgers or the outside community. You must understand that the Office of Student Life & Leadership may view your: Network Chat Systems i.e. chat rooms, aim, msn, and/or yahoo messenger Weblogs i.e. xanga, livejournal, greatestjournal

Social Networks i.e. facebook, myspace, xuqa, webshots, twitter, and other social media for appropriate content related to your position as an Orientation Leader. As an employee of the Office of Student Life & Leadership, the content listed on your internet pages is a direct reflection of your position, the Office of Student Life & Leadership, and Rutgers University-Newark. Employment probation or termination action may be taken for photos, groups, or other content (including wall postings), which violate the conditions of this contract, my position or any policy listed in the university code of conduct. This includes, but is not limited to, the following: Using inappropriate or vulgar language. Discussing the university, Newark, or other affiliated units in a negative manner. Presenting yourself in a positive light in an effort to encourage positive attitudes amongst those first year students who may see your profile. Posting information regarding inappropriate or illegal activities of any kind. Displaying photos including nudity, illegal substances, offensive imagery, or other questionable images. Publicly complaining about your job, this office, new students, staff, or any other related aspect of orientation.

***Remember that everything you post on the internet is written in pen, regardless of if you think you have deleted it. Not only is what you post representative of the office, but it will carry with you and speaks to your character as you begin your career. These guidelines and expectations are recommended for your future time as a student and beyond. If you have questions or would like to discuss this further, please see Charnette Hockaday or Dean Sumski.*** I agree to the previous expectations, responsibilities, and guidelines and will abide by them to them to the best of my ability.

Contracts
Orientation Leader Partner Contract
Expectations:

If a conflict occurs between you and your partner(s) that you do not feel comfortable addressing on your own, then please seek out assistance from Ama Agumeh. I have read and understand the expectations that my partner and I have established. By signing this form, I agree that I have read and understand the expectations established by my partner(s). X________________________________________ Signature Date X___________________________________ Signature Date

GOALS FOR NEW STUDENT ORIENTATION

To strengthen first year students connections to Rutgers Newark and the surrounding community.
Achieved by: Explore Newark Partnering with Local Businesses Mobile scavenger hunt

To provide opportunities for students to learn more about Rutgers Newark resources and services
Achieved by: Panel Sessions (Academic Support & Student Services) Trivia session after each panel Use of social media to reinforce topics throughout the day Unity Theatre

To encourage first year students to connect with peers and

faculty/staff through active learning and reflection

Achieved by: Icebreaker activities and communication with OLs Social Media Workshop Sessions Resource Fair

ORIENTATION LEADER LEARNING OUTCOMES

Students will develop: - Professional work ethics and experience and be prepared for professional roles in the future. - Problem-solving skills and work collaboratively and independently. -The ability to recognize and celebrate the importance of diversity and inclusion. - Confidence, self-awareness, and empowerment. - Civic engagement both at Rutgers and the community at large.

NEW STUDENT ORIENTATION: Attendance Statistics

Date
8/20/2012

Total PreRegistered
287

# Checked In
232

% Who Attended
81%

On-Site Registrants
9

Total Attended
241

8/22/2012 8/24/2012

284

245 225 269

86% 80% 80%

14 15 36

259 240 305

281 338

8/28/2012

8/30/2012

318 1,508 302

252 1,223 245

79% 81% 81%

27 101 20

279 1,324 265

Totals Daily Averages

NEW STUDENT ORIENTATION AUGUST 20, 26 & 28

TIME
8:15am-9:00am 9:00am-9:25am 9:30am-9:55am 10:00am-11:15am

SESSION
Orientation Reception Office of the Chancellor Welcome & Opening Session Orientation Leader Sessions Student Services Panel: Business Office, Office of Student Conduct and Ethical Development, Counseling Services , Health Services, Rutgers Learning Center, Rutgers Writing Center, Dana Library, Office of Academic Services, ADA Services, Career Development Center Lunch/ Resource Fair - GROUP A (Red) HPD (Health Promotion Division of Health Services)- GROUP B (Black) Lunch/Resource Fair - GROUP B (Black) HPD (Health Promotion Division of Health Services)-GROUP A (Red) College of Nursing Session Workshop Sessions Workshop Sessions Explore Newark

LOCATION
The Golden Dome Athletic Center The Golden Dome Athletic Center Various Locations The Golden Dome Athletic Center

11:30am-12:40pm 11:30am-12:40pm 12:45pm-1:55pm 12:45pm-1:55pm 2:00pm 2:15pm-2:45pm 2:50pm-3:20pm 3:30pm-4:50pm

Stonsby Cafeteria/ Samuels Plaza Ackerson Hall 123 Stonsby Cafeteria /Samuels Plaza Ackerson Hall 123 Ackerson Hall Various Locations Various Locations Various Locations

PARENT & FAMILY ORIENTATION AUGUST 20, 26 & 28

TIME
8:15am-9:00am 9:00am-9:25am 9:35am-10:05am

SESSION
Orientation Reception Welcome & Opening Session Office of the Chancellor Associate Chancellor Gerald Massenburg

LOCATION
Golden Dome Golden Dome Englehard Hall, Bove Auditorium

10:10am-11:45am

University Policies and Procedures

Englehard Hall, Bove Auditorium

11:50am-1:45pm

Lunch & University Tours 11:50am: Tour Group 1 12:45pm: Tour Group 2 Session: Do You Know This Person Understanding Your Role as a Parent of a College Bound Student

Universiy Club & Various Locations

1:50pm-2:35pm

Englehard Hall, Bove Auditorium

2:40pm-3:40pm

Academic Support Services Panel Rutgers Learning Center, Rutgers Writing Center, Office of Academic Services, ADA Services, Career Development Center, Dana Library

Englehard Hall, Bove Auditorium

3:45pm-4:45pm

Student Services Panel: Business Office, Financial Aid, Commuter Transit & Parking Services, RUPD, Health Services, Counseling Services, Rutgers Dining, Housing and Residence Life, Computing Services

Englehard Hall, Bove Auditorium

5:00pm

Closing Announcements

Golden Dome

TRANSFER STUDENT ORIENTATION AUGUST 22 & 30

TIME
8:15am-9:00am 9:00am 9:25am

SESSION
Orientation Reception Office of the Chancellor Welcome & Opening Session

LOCATION
Golden Dome Athletic Center Golden Dome Athletic Center

9:30am-9:55am 10:00am-11:15am

Orientation Leader Sessions Student Services Panel: Business Office, Office of Student Conduct and Ethical Development, Counseling Services , Health Services, Rutgers Learning Center, Rutgers Writing Center, Dana Library, Office of Academic Services, ADA Services, Career Development Center

Various Locations Golden Dome Athletic Center

11:30am-12:00pm

Workshop Sessions

Various Locations

12:05am-12:35pm

Workshop Sessions

Various Location

12:45pm-2:00pm

Lunch/ID Pictures/Resource Fair Resource Fair: RUPD & Public Safety, Rutgers Dining, LGBTQ & Diversity Resource Center, Barnes and Noble Bookstore, Honors College, Garden State Louis Stokes Alliance for Minority Participation, Dana Library, Athletics, SPAA

Stonsby Cafeteria/Samuels Plaza

IMPORTANT THINGS TO REMEMBER

ANTICIPATING QUESTIONS Helping students connect to resources on campus include anticipating questions that may not occur to them to ask. Examples: - Computers: Point out where computers are available for use on campus. If there are any campus deals on laptop purchases, mention them to students. - Banking: Mention where Banks and ATMs can be located within walking distances on campus. - Dining hall and other eateries: Show students where the dining halls are located and where they can purchase meals on and around campus. - Wellness & Recreation: Touch on some of the fitness programs offered on campus and where they can be located. - Getting involved: You could tell students about student organizations, Rutgers athletics (Scarlet Raiders). - Safety Concerns: Talk about services provided by public safety, residence hall "ID Only" entry systems and emergency phone systems on campus if any. CONVERSATION CUES Some conversation starters to use during moments of silence which may come up include: - Have you been on a campus tour before? Point out buildings as you move from place to place. - What do you plan on majoring in? How did you become interested in that major? Follow up with correct information about that department. - What activities are you interested in? Point out the Robeson Campus Center and the kinds of student organizations they can join. - Do you plan on living on campus or commuting? You can show them the commuters lounge. - Do you plan on taking on-campus jobs? Provide information on where to find work study jobs and other jobs located on campus.

IMPORTANT THINGS TO REMEMBER

TIPS ON SAVING MONEY - On-campus jobs. Students working on campus will not incur transportation costs. They also benefit from networking for future jobs after graduation. - Maximizing meal money. Encourage students to maximize their meal plans instead of spending on expensive take-out meals. - Take good care of and lock up your valuables. Encourage students to lock up valuable things like laptops. that way they will not have to spend more money to replace them if they get stolen or broken. -Free and Low-cost.Encourage to look out for free and low-cost stuff sponsored by academic departments, student activities etc. - Beware of credit card companies. Ask students to be careful when signing up for credit cards as these companies prey on college students. College students often incur huge credit card debts which take forever to pay back. - Maintain room and avoid impulse buying. To avoid extra charges on damages when moving out, student should be encouraged to be responsible in using university property. - Tracking calls and texts. Encourage students to be mindful of their call and texts plans. Remind them to choose the smartest plans. -Buying books. Encourage students to check out the library for available books before deciding to purchase. This can save them a lot of money.

DIVERSITY/MULTICULTURALISM
MULTICULTURAL AWARENESS This means understanding and accepting that each individual is unique in their own way. The following definition will further reinforce your understanding of the word and make it more meaningful: -Prejudice: "An attitude or opinion, or feeling formed without adequate or prior knowledge, thought or reason". It can be in the form of pre-judging of or against any individual, group or object. -Discrimination: Is when Differential treatment favors only a group of people, an individual or an object over another. Prejudice is a source of discrimination. -Oppression: exercise of authority or power in a burdensome, cruel, or unjust manner. It also occurs when a group of people or an individual exploits the other for benefits. The idea of oppression includes ideological domination, institutional control and forcing of a dominant group's culture on another. - Racism: is usually defined as views, practices and actions reflecting the belief that humanity is divided into distinct biological groups called races and that members of a certain race share certain attributes which make that group as a whole less desirable, more desirable, inferior, or superior. It is also known as racial prejudice or discrimination where where power is used to benefit of one race more than the other. -Sexism: Any action, institutional practice or attitude that lessens people because of their gender. -Classism: Any action, institutional practice or attitude that lessens people because of their economic condition. -Heterosexism: Any action, institutional practice or attitude that lessens people because of their sexual orientation. -Able-bodism: Any action, institutional practice or attitude that lessens people because of their disability.

DIVERSITY/MULTICULTURALISM
Rutgers University, Newark has diversity and multiculturalism at the core of its value hence, has been ranked number one most diverse institution in the whole United States. It is therefore expected of orientation leaders to carry this value wherever they go. Remember to: - Stay away from words that can harm. Phrases such as "that's so retarded", 'it's ghetto", "you're so gay" may make someone silently feel excluded though such words may seem not to have impact. - Use all inclusive language. This shows that you value accept and respect all people irrespective of race, color, religion, age, gender, sexual orientation or class. Remember that: 1. Direct eye contact is considered disrespectful by Asian cultures . Do not assume that a person avoiding direct eye contact is disrespectful 2. Do not comment on a person's body. You cannot tell who has issues with their body image. 3. When talking about siblings, include only-children in the conversation. 4. Do not assume that all romantic relationships are heterosexual. Figure out language that includes different types of relationships. Say partner instead of boyfriend or girlfriend. 5. Lateness may be cultural rather than disrespect. 6. Provide examples from a variety of religions and do not assume that everyone believes in God. 7. Include non-traditional students when using culture references (i.e. celebrities, musicians etc) that apply to traditional students. 8. When discussing hypothetical situations with your group or family members, use names from different cultures in your examples in order to be all inclusive. OL Reflection Identify 5 facts regarding diversity that are specific to Rutgers-Newark. 1. 2. 3. 4. 5.

TRUE COLORS
Orientation Leader Training

2013

TRUE COLORS?
WHAT IS TRUE COLORS? - True Colors is an inventory designed to help you better understand yourself and others. - True Colors is an activity used to promote the appreciation of individual differences. - True Colors is a self-awareness activity enabling individuals to become aware of their personality styles. -True Colors is a team-builder helping members to understand the preferred styles of their colleagues POINTS TO REMEMBER - Each color is reflective of your personality. - You will identify a primary and secondary color. These are your preferred styles. - The colors you do not choose will have some characteristics that are representative of you; however, it is not your preferred style. - True Colors is valuable for improving your effectiveness in working with others; however, as a short, self-report assessment it is not 100% accurate.

DESCRIBE YOURSELF: PERSONAL INVENTORY

- Prioritize each GROUPING of words across the row - Use 4 to indicate MOST like you, 1 to indicate LEAST like you - Each row MUST have a 1 through 4 - Add columns down for a color total

THE FOUR TRUE COLORS * Blue * Gold * Green * Orange Relationship Oriented Structure Oriented Cognitive Oriented Impulse Oriented

TRUE COLORS
GREEN

BLUE
I need to feel unique and authentic Enthusiastic, Sympathetic, Personal I look for meaning and significance in life Warm, Communicative, Compassionate I need to contribute, to encourage, and to care Idealistic, Spiritual, Sincere I value integrity and unity in relationships Peaceful, Flexible, Imaginative I am a natural romantic, a poet, a nurturer

I seek knowledge and understanding Analytical, Global, Conceptual I live by my own standards Cool, Calm, Collected I need explanation and answers Inventive, Logical, Perfectionist I value intelligence, insight, fairness, and justice Abstract, Hypothetical, Investigative I am a natural non-conformist, a visionary, a problem solver

GOLD
I need to follow rules and respect authority Loyal, Dependable, Prepared I have a strong sense of what is right and wrong Thorough, Sensible, Punctual I need to be useful and belong Faithful, Stable, Organized I value home, family, and tradition Caring, Concerned, Concrete I am a natural preserver, a parent, a helper

ORANGE
I act on a moment's notice Witty, Charming, Spontaneous I consider life a game, here and now Impulsive, Generous, Impactful I need fun, variety, stimulation, and excitement Optimistic, Eager, Bold I value skill, resourcefulness, and courage Physical, Immediate, Fraternal I am a natural troubleshooter, a performer, a competitor

BLUE
STRENGTHS
Relates well with others Enthusiastic Mediators Imaginative Like to focus on individual/group growth

WORKING WITH BLUES Interactive work environment Likes social recognition Allow them freedom to express their feelings Make use of their gift to interact and communicate with others Provide one-on-one feedback

SUCCEEDING WITH BLUE

Respect their need to know about you Take a creative approach to problem solving Be truthful and sincere Cooperate with other team member Show that you value an appreciate them through thoughtfulness Be helpful, open, and communicative

LEADERSHIP STYLE
Expects others to express views Assumes family spirit Works to develop others potential Individuals oriented Democratic, unstructured approach Encourages change via human potential Values harmony and cooperation Expects people to develop their potential

COMMUNICATING
Acknowledge Them Show Appreciation Include them Have patience Dont bark orders

GREEN
WORKING WITH GREENS STRENGTHS Focus on org mission Big picture thinkers Like change Like problem solving Likes discussion and debates Sets high standards
Assign projects which require problem solving Unstructured environment Allow them to think independently Recognize and appreciate their competence Provide clear expectations

SUCCEEDING WITH GREEN Respect their preoccupation with ideas and logic Know that they care but may not express feelings freely Respect their wisdom and knowledge Think ahead: Greens appreciate future orientation Give things that challenge their problem solving abilities Praise their ingenuity and intelligence

LEADERSHIP STYLE Expects intelligence and competence Assumes task relevancy Seeks ways to improve systems Visionary Analytical Encourages change for improvement Inventor and designer Expects people to follow through

COMMUNICATING Allow them time to ponder Skip the small talk Avoid redundancy Give big picture or point first, then fill in details if asked Dont misinterpret their need for info as interrogation

ORANGE
STRENGTHS Self-confident Accepts challenges Creative & innovative Risk taker Questions the status quo Communicator
SUCCEEDING WITH ORANGE A direct right-to-the-point approach gets
their attention Respect their lack of structure and need for spontaneity Get involved in physical activities with them Compliment their generosity and sense of humor Be energetic and ready to go Use natural abilities as a negotiator

WORKING WITH ORANGES Assign action-packed projects Likes new and varied responsibilities Like and exciting and dynamic work environment Avoid boredom on the job Provide opportunities for comp

LEADERSHIP STYLE
Expects quick action Assumes flexibility Works in the here and now Performance oriented Must have freedom to act Welcomes and institutes change quickly Expects people to make it fun Deals quickly with concrete problems

COMMUNICATING
Use Sound Bites Move with Them While They Multitask Appreciate Their Flair Allow Options and Flexibility Lighten Up

GOLD
COMMUNICATING Be Prepared, Give Details Stay on Target, be Consistent Show Respect Dont Interrupt Recognize Their Contributions

STRENGTHS
Organized and orderly Loyal Detail-oriented Develops specialized skills Service-oriented SUCCEEDING WITH GOLD Be organized and efficient Be truthful Plan ahead of them Dont beat around the bush; be up front Respect their need for tradition and stability Be loyal and dependable

WORKING WITH ORANGES Assign work requiring detail and careful follow-through Be punctual and reliable Like tangible recognition for their work Provide safe and secure work environment Enjoy collaborative relationships

LEADERSHIP STYLE
Expects punctuality, order, loyalty Assumes right way to do things Seldom questions tradition Rules oriented Detailed/thorough approachthreatened by change Has a sense of social responsibility Expects people to play their roles

LEADERSHIP STYLE AND YOUR COLOR: BLUE

BLUE
HAVING A BAD DAY Attention getting behavior Lying to save face Withdrawal Fantasy, day-dreaming, spaced out Crying and depression Passive resistance yelling and screaming FRUSTRATIONS Depression and fatigue Psychosomatic problems Malicious judgments about yourself or others Herd mentality exhibited in blind following of leaders Authoritarianism and phobic reactions

GREEN
HAVING A BAD DAY Indecisiveness Refusal to comply Extreme aloofness and withdrawal Snobbish, putdown remarks, sarcasm Refusal to communicate:Silent treatment Perfectionism due to severe performance anxiety Highly critical attitudes towards yourself or others FRUSTRATIONS Rules Confusion Fairness Nonsense rules Incompetence

GOLD
HAVING A BAD DAY Depression and fatigue Psychosomatic problems Malicious judgments about yourself or others Herd mentality exhibited in blind following of leaders Authoritarianism and phobic reactions FRUSTRATIONS Lack of control Change Disloyalty Insecurity Inconsistency

ORANGE
HAVING A BAD DAY Rudeness and defiance Breaking the rules intentionally Running away and dropping out Use of stimulants Acting out boisterously Lying and cheating Physical aggressiveness FRUSTRATIONS Being on time Unnecessary routine Waiting Lack of money

GROUP FACILITATION
Small group learning is an effective learning method by which learning takes place among a limited number of participants, preferably with no more than 8 students per group.

Effective small group teaching/learning/experiences involve:

Active participation among group members;

A group facilitator should not dominate or give mini-lectures. His/her role is to promote group interaction/problem-solving. Decisions on group activities should be made by the group, not the facilitator. A clear objective and purpose

A group facilitator may yield the leadership role to a student and be an observer, but should not separate him/herself from the group (physically or intellectually). Using a scribe to record the groups progress is a valuable organizing technique. Use open-ended questions.

Engagement is enhanced when a small group

Has a non-threatening group climate. Approaches learning as a team rather than as individual competitors. Covers content adequately and efficiently. Is attended by all students and a single facilitator. Has students and a facilitator who are prepared. Has active participation by all.

GROUP FACILITATION
Typical Group Types
The Talker not generally obnoxious or loud, but insists on carrying on side conversations during group discussions; seems to have an attention span problem Why: seeking attention, anxious, wants to demonstrate knowledge Impact: distracts others, prevents communication of essential information Action: challenge them with difficult questions, intentionally solicit feedback from others (Susie, what do you think about that?) The Monopolizer frequently talks during group discussions, with a comment and opinion for every issue (sometimes multiple opinions!); may also chide or mock the opinion of others Why: seeking attention, anxious, insecure about fitting in Impact: group members dont feel comfortable sharing opposing viewpoints Action: remind group of norms/expectations (no interruptions, respect one another, etc.), if problem is ongoing, pull student aside & confront the issue The Chronic Complainer has a different complaint or issue during every group activity; sometimes they are verbal and sometimes they are not, but they are always on their deathbed and expect something to be done about it Why: general disgruntlement, may be unhappy with decision to attend Ohio State, may be attending Orientation when the elements arent cooperating (i.e. its wicked hot, pouring down rain, etc.) Impact: group feels lethargic and depressed Action: try to proactively prevent complaints - if you acknowledge frustrations from the start and have an optimistic attitude, your group members will likely follow suit.

GROUP FACILITATION
The Distraught dealing with an external issue while attending Orientation, often related to family, work, or a problem with a significant other; may reach out to the OL during free time, but may just use their unhappiness as an excuse to skip sessions Why: they are legitimately dealing with an external issue that is impacting their experience Impact: group members view this individual as someone who is slacking off Action: during free time, approach this student to see if anything can be done to make their Orientation experience more worthwhile and pleasant; remind them of the aspects of Orientation for which participation is critical The Wanderer late and/or absent from various Orientation sessions; always has a good excuse or no excuse at all, but seems unaffected by lack of attendance or arriving on time Why: may be unhappy with decision to attend Ohio State, may have an older friend/sibling who gives them advice on which sessions to skip Impact: other group members may follow like lemmings or comment on students absence Action: remind the student that absence from essential sessions could result in having to attend another Orientation program; ask student what can be done to make experience more worthwhile. The Too Cool sits back looking bored and has little interest in any activity; lots of sighing, eye-rolling, and complaining about having to do anything (i.e. participating in group discussions, completing evaluations, listening to the questions/concerns of others Why: genuinely bored, feels too comfortable with the group Impact: group members don't feel comfortable sharing opposing viewpoints Action: remind group of norms/expectations (no interruptions, respect on another, etc.), challenge the student to reach out to other students who may not be adjusting as well as he/she appears to be (give them a purpose)

GROUP FACILITATION
The Introvert very quiet student who never talks and may seem intimidated by other students; may be uncomfortable speaking in front of the whole group Why: anxious about starting at Ohio State, overwhelmed by having to interact with strangers Impact: group members may intentionally/unintentionally leave student out Action: try to do games or discussions that involve smaller groups of people - the student may feel more comfortable if he/she can get to know someone on a more intimate level Final Tips for a Successful Group Set expectations/group norms - allow the group to generate these expectations on their own Set a good example - talk to everyone, have good body language, act like you want to be there Be yourself - students can spot it if you're faking it; be genuine and intentional with your words and actions Use open-ended questions - instead of asking a question that might only require a yes or no answer, open-ended questions provide topics for the whole group (ex. What are you most nervous about starting at Ohio State? vs. Are you nervous about fitting in?) Pay attention to the entire group - if you are working hard to include everyone, the rest of the group will follow Be approachable - be willing to share your own successes and failures, be positive in your body language (a smile goes a long way!) Ask them about themselves - hometown, hobbies, plans for Ohio State, previous high school involvement, etc.; these are the things that help students find common interests with one another Bring up commonly asked questions about college life, residence halls, etc. - it often gets the students thinking about additional questions they might like to ask, which continues the flow of conversation Make a point to individually take to each group member - showing an interest in a particular person can really help them feel welcome and comfortable

GROUP FACILITATION
One goal of facilitating is to get the group involved by talking and discussing among themselves. Below are a few suggestions to make group facilitation happen: - Have the members of the group seated in a circle such that eye-contact is at the same level. (Consider people seated in a wheelchair). - At each meeting, make sure that seating is different from the previous. That way people can learn each other's names. - Try to arrive early, greet them, learn and use their names. You can learn group names through name games and activities. - Be aware that people have different learning styles, response time etc. Remember that an effective facilitator: Listens deeply and actively for participant understanding Uses humor appropriately provides the guideline but allows group members to lead the way. Talks less but listens more. Looks out for non-verbal cues and acts upon them appropriately. Intentionally uses time and space allotted Recognizes and celebrates achievements. Self discloses appropriately Asks questions and keeps the group involved. Guides, models, encourages, and supports. Resists the urge to dispense information

ICEBREAKER & GROUP ENERGIZER DO'S & DONT'S

DO'S 1. Use icebreakers to create a more relax environment 2. Use icebreaker as topic lead -ins, during sessions. 3. Choose the right game for the group 4. Make sure that you have the right amount of people for the game that you choose. 5. make the instruction for the icebreaker as simple as possible. 6. Keep your eye on the participants. 7. make sure that they are having fun 8. Be ready to improve if necessary 9. Have a back-up plan if the icebreaker is not working.

DONT's Do not introduce icebreaker games that will make others uncomfortable physically or mentally. Do not underestimate the tie it will take to complete an icebreaker game or activity. Do not forget to bring all the materials you'll need. Do not limit icebreakers to the beginning of meetings. Use them to revitalize the group at anytime. Do not force people to participate. Do not Do not choose complicated icebreakers. Keep it simple.

GROUP FACILITATION
To get started:
1. Do group introductions. 2. Have the group agree on the task of the session. 3. Agree on ground rules e.g., all are invited but not forced to talk; it is fine to disagree about an issue but not to be critical or judgmental of a person. 4. Perhaps open with a problem or case.

When you close:

1. Allow time for a summary of what was accomplished. 2. Ask for feedback on what worked, what did not work, and what can be done to make future sessions more effective. 3. Review the goals for the next session.

ICEBREAKERS AND GROUP ENERGIZERS

Icebreaker Games & Instructions Cup Game Materials: Coin, Cup Objective: Be the first team to successfully pass a hand squeeze down a row of people and grab the cup at the end. To begin, split the group up evenly into two teams with one facilitator for each team. Have each team stand in a straight line with their backs facing the other team. You should have two back-to-back lines. Have the team members hold hands with the people next to them and close their eyes. Facilitators stand at opposite ends of the lines: one with a coin, and the other with a cup (or any available object). One facilitator then flips a coin while the team members at that end in both lines watches. When the facilitator flips heads the teams begin to squeeze the hands of their neighbors. When a persons hand is squeezed he then continues by squeezing the hands of the person next to them and so on. When the last person feels the squeeze he must grab the cup at the other end of the line. The first team to grab the cup wins! Beach Ball Game Materials: Beach Ball with Questions Objective: Share facts about yourself by answering random questions. Select questions at random that might be helpful in getting to know members of your group (below are some recommendations). Have the group stand in a circle (if possible) and toss the ball to a group member. When the group member catches the ball, they must answer the question under their right thumb. Once theyve answered the question, they randomly select someone else to throw the ball to who must answer the question under their right thumb. Continue as time permits.

ICEBREAKERS AND GROUP ENERGIZERS

Two Truths and a Lie Materials: None Object: To get to know the people in your group better. Have the group sit in a circle (if possible). Each member takes a turn telling the group 3 things about themselves. Two of those things should be true and one should be a lie. The rest of the group works together to guess what the lie is. The goal is simply to get to know each other and correctly guess what statement is not true about each group member. The game ends when each member of the group has taken a turn telling the two truths and one lie.

Pool Noodle Game Materials: Pool Noodles (amount varies depending on size of group) Object: Demonstrate that you know the names of your group members by not being it. Have the group stand in a circle an arms length apart from the person on either side of them. Select two to three people per group of 20 to be it. The people who are it must stand in the middle of the circle and are each given a pool noodle. One person on the outside of the circle will begin the game by saying the name of any other team member on the outside of the circle. The people who are it must hit (gently!) the person with that name before he has time to say someone elses name. If the person is hit before saying another persons name, he becomes it and the person who tagged him moves to the outside of the circle. The game has no definite end and concludes when time permits it.

ICEBREAKERS AND GROUP ENERGIZERS

Song Game Materials: None (pen/pencil and paper if desired) Object: Be on the team that thinks of the most number of songs with a given word in it. Have the group split up into two teams. If you have a very large number, consider making a few smaller teams (up to 8 players is usually a good number). The facilitator selects a word at random (love, for example). The teams then have 5 minutes to come up with as many songs with the word love in it as they can. This can include song titles or popular lines from songs. After the 5 minutes, the teams take turn singing that section of their song aloud. When a team can no longer think of songs to sing they are considered out. Continue until all the teams are eliminated. Repeating songs is not permitted.

Where the Wind Blows Materials: None Object: Share information with each other and avoid being in the middle of the circle. Have the group stand in a circle about an arms length apart. One person is selected to stand in the middle first. The person then makes a statement that tells something about himself. This may be with regards to clothes he is wearing, sports team he likes, hometown, vacation spots, hobbies, music, academic interests, etc. This information is preceded with The wind blows where For example, The wind blows where people are wearing red. Everyone wearing red then must leave their spot in the circle and find a new one. The person in the middle also must go to a spot on the outside of the circle. The person remaining who did not get a spot (think Musical Chairs) is in the middle. This continues as long as time and interest permits.

ICEBREAKERS AND GROUP ENERGIZERS

Hagoo! Materials: None Object: Travel from one end of a line to the other without breaking a smile or laughing. The team with the most players at the end wins! Have the group split into two lines facing each other. Have each line take about 2 steps back to allow for space in between them. One person from each team on opposite ends of the lines moves into the middle (think the position of dueling cowboys in a Western film). The two people in the middle must count to 3 and then say Hagoo! They then must keep a completely straight face and remain silent while staring at each other as they walk towards each other. When the two players meet in the middle they must switch sides and continue by walking backwards to the end of the line. At the same time, the people in the lines can attempt to make their team members opponent laugh by shouting anything (that is appropriate!) at them. If neither player laughs or smiles, they simply return to their side and the next pair will take their turn. If, however, one of them laughs, the laughing player is forfeited to the other team. The team who acquires all the players (or has the most players after one round) is the winner! Want to add a way to learn names? Only allow the team members to shout out the names of the people dueling rather than shouting anything they want! Whats In Your Bag? Materials: None Each person must find something that they currently have each with him or her in their backpack, purse, or pocket that represents them. Everyone shares their object with the group, and then explains why it says something about them.

ICEBREAKERS AND GROUP ENERGIZERS

Motion Name Game Materials: None Have everyone stand in a circle. Anyone can begin the game by saying his/her name and demonstrating a (physical) motion to go with it. When the person is done, the entire group repeats the name and the motion. Then, the second person (on either side of the first) introduces him/herself and does a motion. The entire group repeats that name/motion and then the first name/motion. This will continue until each person has given their name and done their motion, and the entire group has repeated everyones name and motions. Back to Back Materials: None Every group member must find a partner of approximately equal height and weight, if possible. The partners will lock arms with their backs to one another. With arms remaining locked at all times, the partners will sit down on the ground, kick their legs out straight, and try to stand back up. Then groups of four will try the same thing, followed by groups of 8, 16, and eventually, the entire group together. This is the perfect activity to begin a trust sequence. Rock, Paper Scissors Tournament Materials: None Have your group break into pairs. Each pair plays Rock, paper, scissors in a 2 out of 3 format. The loser of the match becomes his opponents(the winner) "Biggest Fan". It's the job of the player that didn't win to cheer their champion on as he seeks out another opponent. Each time a player wins, he gets all the "fans" the losing player had. The game ends when one player has all the fans. This gets loud, rowdy, and is a ton of fun!

ICEBREAKERS AND GROUP ENERGIZERS

Stinger Materials: None Have the group form a circle and close their eyes. The facilitator circles the group and selects a stinger by squeezing an individuals shoulder. The group then opens their eyes and spends times introducing themselves to others while shaking hands (and trying to spot the stinger). The stinger tries to eliminate everyone without getting caught. The stinger strikes by injecting poison with their index finger, while shaking hands. A person stung may not die until at least five seconds after they are stung. The more dramatic the death, the better! When someone thinks they have discovered who the stinger is, they may announce that they know. If they get a second from someone else in the group within 10 seconds, the two of them may make an accusation. If the person does not get a second, he/she must wait to challenge again, after another person dies. If another person does step forward to second the challenge, both point to who they think it is on the count of three. If they do not point to the same person or if they point to the wrong person, they are both automatically dead. If they select the correct person, the stinger is automatically dead and the game is over. Human Bingo Materials: paper and a writing utensil Human Bingo is an easy game that everyone can participate in. Depending on the size of your group will determine how many squares you will need. This game works best with groups between 20-25 people. First ask your participants to get out a piece of paper and to create a grid with however many squares you would like (4x4, 5x5, 3x4, etc.).Give your participants some time to write different characteristics, qualities, or traits (owns a dog, has traveled outside of the country, is the oldest sibling, has a tattoo, etc.) in each of the squares. The goal is to get a different persons signature on each square of the card. If you meet a person who fits into two squares you can only use them for one. The first one to fill out their card wins. To confirm, the winner will have to read out the trait and the person whos initial was in the square.

ICEBREAKERS AND GROUP ENERGIZERS

Progressive Story Materials: none The facilitator begins the story by setting the initial scene and mood. (The mood will alter as a result of the addition of more content to the story.) The story can start with the following examples (or others): On my way to class the other day.. or A good friend called last night and.. or I had the most amazing weekend! I In no special order, members of the group then take over the story. They add another element to the plot. The main point is to make sure everyone adds something. The progression of the story indicates where the group members are emotionally and is representative of what is high on their lists of priorities, concerns, and thoughts. This exercise spurs on creativity and can reveal a lot about a groups collective state of mind. The facilitator plays a big role in interpreting what each person says. Or you can take a more light-hearted stance and just see how silly of a story the group can create.

Speed Meeting Materials: a timer (phone, stop watch, watch) to keep track of time The facilitator asks participants to count off by one and two; half the participants will become ones and half become twos. Have them line up facing each other and have them introduce themselves to their partner. One line will stay put while the other line of participants rotates for the duration of the activity. The facilitator will read out the instructions: Introduce yourself to your partner. The facilitator will read a question and each partner will have thirty seconds to respond. After the first partner has an opportunity to respond, the facilitator (who is keeping track of time) will yell Switch! Then the other participant will have thirty seconds to answer as well. As soon as both partners have had an opportunity to answer the facilitator will yell, Rotate! which indicates one of the rows to rotate down the line for a new partner.

DEBRIEF AND GROUP ACTIVITIES

Spotlight:
OLs chose one person to place spotlight on by sharing a piece of appreciation/recognition for the person Shine Your Light: Place spotlight on members of the group to share something that most people would not know

Touch of Warmth:
Sit group in a circle facing outwards and ask them to close their eyes. About 5 people are chosen to stand up and touch any of their fellow OLs following a series of prompts. Examples: Please tap someone who... - has made you laugh - has been supportive of you - best exemplifies leadership - you consider to be a friend - you would like to get to know better - you would like to thank ! - has shown you a new perspective - has made a difference! - you admire - has surprised you

Pic-a-Pic Activity:
Prep: Cut out numerous & random pictures from various types of magazines Have students choose a picture that speaks to them... Ask them to share why they chose their pictures and how this may connect to their personal values

REFERENCES
Communications, P. C. (n.d.). Orientation Leader Training Kit. PaperClip Communications. Pitt-Greensburg. (2010-2011). Resident Assistant Training Manual. Ponticorvo, N. S. (2012, August). E-Portfolio. Retrieved from Nicole Sara Ponticorvo: http: //nicolesaraponticorvo.weebly.com/orientation-leader-training-manual.html