Professional Documents
Culture Documents
FY 03
3,640
FY 04
4,853
FY 05
7,130
FY 06
9,521
FY 07
13,893
FY 08
16,692
FY 09
21,693
FY 10
22,742
FY 11
27,501
FY 12
33,734
FY 13
40,352
Jun-13
Q1 14
11,267
1,823
1,817
2,539
2,314
3,765
3,365
5,066
4,455
7,458
6,435
9,207
7,485
11,765
9,928
12,071
10,671
15,916
11,585
19,808
13,926
25,280
15,072
7,319
3,948
272
276
547
351
369
720
461
569
1,030
600
764
1,364
929
1,115
2,044
916
1,331
2,247
1,104
1,629
2,733
1,184
1,626
2,810
1,512
1,971
3,483
1,757
2,390
4,147
2,034
2,609
4,643
584
700
1,284
1,594
237
1,357
2,335
287
2,048
3,091
437
2,654
4,391
514
3,877
5,238
598
4,640
7,195
761
6,434
7,861
905
6,956
8,102
8,102
9,779
9,779
10,429
2,664
10,429
2,664
139
1
372
2
704
-
475
2
1,211
-
1,904
-
2,359
-
577
Rs. crores
Income
Software development expenses
Gross Profit
Sales and marketing expenses
General and administration expenses
S, G & A
Other income
Provision for investments
100
24
123
10
124
(0)
934
(9)
2,172
326
2,792
313
4,247
386
5,344
685
6,907
919
7,899
1,681
9,313
2,490
11,683
3,367
12,788
3,367
3,241
867
1,847
45
0
2,479
21
3,861
6
11
4,659
-
5,988
-
6,218
48
-
6,823
-
8,316
-
9,421
-
2,374
-
1,892
2,458
3,856
4,659
5,988
6,266
6,823
8,316
9,421
2,374
144.20
142.89
46.85
46.27
68.79
67.00
45.03
43.78
69.11
67.59
81.53
81.26
104.60
104.43
108.99
108.87
119.45
119.41
145.55
145.54
164.87
164.87
41.54
41.54
144.20
142.89
46.85
46.27
70.48
68.64
45.03
43.78
69.22
67.70
81.53
81.26
104.60
104.43
109.84
109.72
119.45
119.41
145.55
145.54
164.87
164.87
41.54
41.54
66.21
66.82
66.36
67.20
268.42
275.58
272.99
280.83
556.85
569.34
571.40
573.31
572.49
573.46
570.48
571.12
571.18
571.37
571.4
571.4
571.4
571.4
571.40
571.40
Shares outstanding
Basic, Millions
Fully Diluted, Millions
FY 13
Jun-13
Q1 14
917
23,689
20,591
32
345
5,882
1,873
0
0
1,523
30,246
21,832
1,739
0
7,083
2,435
101
0
2,123
35,313
21,120
2,448
0
8,167
2,664
0
0
2,446
36,845
4,844
825
48
23
5,409
993
173
12
378
993
463
7,574
31,263
316
1,037
162
8,102
38,348
6,468
1,976
368
394
0
503
1,092
237
11,038
46,351
6,678
2,080
381
516
0
513
1,105
165
11,438
48,283
44
817
22
518
140
88
2,012
3,641
23
42
1,054
15
545
498
133
2,456
4,766
189
0
1,329
36
823
614
213
3,082
6,286
74
273
1,708
26
834
688
217
3,550
7,370
60
259
3,960
12
109
0
4,887
119
149
0
6,554
139
199
0
7,708
286
3,082
23,826
109
0
27,303
31,263
286
3,089
29,816
270
0
33,461
38,348
286
3,090
36,114
307
0
39,797
46,351
286
3,090
36,647
552
0
40,575
48,283
FY 11
Assets
Cash and Equivalents
Available-for-sale financial assets
Investments in certificate of deposits
Trade receivables
Unbilled Revenues
Derivative financial instruments
Income tax assets
Prepayments and other Current assets
Total current assets
Non-current assets
Property, plant and equipment
Goodwill
Intangible assets
Available-for-sale financial assets
Investment in govt bonds
Deferred income tax assets
Income tax assets
Other Non Current Assets
Total non-current assets
Total Assets
Liabilities and equity
Trade payables
Derivative financial instruments
Current income tax liabilities
Client deposits
Unearned revenue
Employee benefit obligations
Provisions
Other current liabilities
Total current liabilities
Non-current liabilities
Deferred income tax liabilities
Non-current liabilities
Employee benefit obligations
Total liabilities
Equity
Share capital
Share premium
Retained earnings
Other components of equity
Minority interest
Total equity
Total liabilities and equity
16,666
21
123
4,653
1,243
66
Income Statement ($ m)
Revenues
Cost of sales
Gross Profit
Selling and marketing expenses
Administrative expenses
FY 2008
4,176
2,453
1,723
230
334
564
FY 2009
4,663
2,699
1,964
239
351
590
FY 2010
4,804
2,749
2,055
251
344
FY 2011
6,041
3,497
2,544
332
433
FY 2012 FY 2013
6,994
7,398
4,118
4,637
2,876
2,761
366
373
497
479
Jun-13
Q1 14
1,991
1,296
695
103
124
595
765
863
852
227
1,159
4
171
1,334
171
1,163
1,374
(86)
187
1,475
194
1,281
1,460
28
181
1,669
356
1,313
1,779
12
255
2,046
547
1,499
2,013
15
382
2,410
694
1,716
1,909
62
371
2,342
617
1,725
468
4
99
571
153
418
1,163
1,163
1,281
1,281
1,313
1,313
1,499
1,499
1,716
1,716
1,725
1,725
418
418
$2.04
$2.04
$2.25
$2.25
$2.30
$2.30
$2.62
$2.62
$3.00
$3.00
$3.02
$3.02
$0.73
$0.73
568.6
570.5
569.7
570.6
570.5
571.1
571.2
571.4
571.4
571.4
571.4
571.4
571.4
571.4
Balance Sheet ($ m)
FY 2008
Assets
Cash and Equivalents
Available-for-sale financial assets
Investments in certificate of deposits
Trade receivables
Unbilled Revenues
Derivative financial instruments
Income tax assets
Prepayments and other assets
Total current assets
Non-current assets
Property, plant and equipment
Goodwill
Intangible assets
Available-for-sale financial assets
Investments in govt bonds
Deferred income tax assets
Income tax assets
Other Assets
Total non-current assets
Total Assets
Liabilities and equity
Trade payables
Derivative financial instruments
Current income tax liabilities
Tax on dividend
Client deposits
Unearned revenue
Employee benefit obligations
Provisions
Other current liabilities
Total current liabilities
Non-current liabilities
Deferred income tax liabilities
Non-current liabilities
Employee benefit obligations
Total liabilities
Equity
Share capital
Share premium
Retained earnings
FY 2009
FY 2010
FY 2011
2,058
18
824
120
-
2,167
724
148
-
2,698
561
265
778
187
21
3,737
5
27
1,043
279
15
107
3,127
81
3,120
143
4,653
1,022
174
11
920
135
7
73
55
45
1,380
4,507
FY 2012 FY 2013
Jun-13
Q1 14
206
5,312
4,047
6
68
1,156
368
300
5,945
4,021
320
1,305
449
19
391
6,505
3,556
412
1,375
449
412
6,204
989
183
12
8
1,086
185
11
5
1,063
195
34
2
88
54
52
1,256
4,376
78
148
77
1,495
6,148
85
223
103
1,698
7,010
62
204
32
1,592
7,537
1,191
364
68
72
94
201
44
2,034
8,539
1,124
350
64
87
87
186
28
1,926
8,130
12
29
101
1
71
22
13
300
549
5
22
115
1
65
21
18
290
537
2
161
2
118
29
18
380
710
10
183
5
116
31
20
451
816
5
9
207
3
107
98
26
482
937
35
245
6
152
113
39
568
1,158
12
46
288
4
140
116
36
598
1,240
42
591
7
48
592
26
13
38
787
14
58
888
2
22
961
23
27
1,208
24
34
1,298
64
655
2,896
64
672
3,618
64
694
4,611
64
702
5,294
64
703
6,509
64
704
7,666
64
704
7,776
301
-
(570)
-
(8)
62
(700)
(1,103)
(1,712)
Total equity
3,916
3,784
5,361
6,122
6,576
7,331
6,832
4,507
4,376
6,148
7,010
7,537
8,539
8,130
Operating Metrics
Operating metrics
FY 2003
FY 2004
FY 2005
FY 2006
15,356
14,001
12,747
572
682
1,355
25,255
21,765
19,205
604
1,956
1,612
36,750
30,692
28,781
1,240
671
2,092
52,715
42,894
36,361
1,863
4,670
2,800
FY 2007
FY 2008
FY 09
FY 10
FY 11
FY 12
FY 13
Q1 14
104,850
81,219
70,794
2,349
8,076
6,551
113,796
89,947
76,828
4,730
8,389
5,917
130,820
106,696
92,183
6,220
8,293
6,011
149,994
122,337
105,957
8,139
8,241
7,134
156,688
123,666
112,440
7,249
3,977
8,388
17,080
17,932
18,113
20,523
24,634
26,207
28,231
13,663
5,796
27,639
8,946
4,915
43,120
17,024
15,883
45,605
19,174
14,966
37,036
6,694
16,781
10,138
575
3,008
Employee Metrics
Employees, period end
Total Employees (Consolidated)
S/W professionals (IT Services and Consulting)
Billable
Banking Product Group
Trainees
Support and sales
Infosys BPO
520
1,878
3,966
7,021
72,241
57,493
52,751
2,053
2,689
3,522
4.88%
11,226
12,277
9,758
1,995
14,981
11,116
3,632
22,868
15,965
4,842
30,946
19,526
8,023
91,187
69,569
64,422
2,053
3,094
5,323
5.84%
16,295
33,177
18,946
8,523
#####
122,687
110,102
7,004
5,581
8,369
6.9%
10.1%
10.1%
11.2%
13.7%
12.2%
13.4%
12.1%
11.1%
9.1%
13.4%
10.4%
17.0%
15.5%
14.7%
14.0%
16.3%
15.0%
16.9%
15.5%
35.7%
64.3%
33.3%
66.7%
31.5%
68.5%
31.7%
68.3%
32.9%
67.1%
31.7%
68.3%
30.4%
69.6%
29.0%
71.0%
29.4%
70.6%
30.4%
69.6%
30.5%
69.5%
32.0%
68.0%
76.6%
81.3%
72.5%
81.3%
71.5%
78.7%
69.7%
77.1%
67.7%
76.0%
69.4%
75.8%
67.3%
72.5%
65.7%
72.6%
70.3%
78.2%
66.9%
74.1%
67.0%
70.7%
70.7%
74.3%
77.6%
82.2%
73.4%
82.0%
72.6%
79.6%
71.0%
78.1%
69.1%
77.1%
70.7%
76.9%
68.9%
73.9%
67.5%
74.2%
72.1%
79.6%
69.0%
75.9%
68.9%
72.5%
72.3%
75.8%
73.0%
17.7%
2.1%
7.2%
100.0%
71.2%
19.2%
1.4%
8.2%
100.0%
65.2%
22.3%
1.9%
10.6%
100.0%
64.8%
24.5%
1.7%
9.0%
100.0%
63.3%
26.4%
1.6%
8.7%
100.0%
62.0%
28.1%
1.3%
8.6%
100.0%
63.2%
26.4%
1.3%
9.1%
100.0%
65.8%
23.0%
1.2%
10.0%
100.0%
65.3%
21.5%
2.2%
11.0%
100.0%
63.9%
21.9%
2.2%
12.0%
100.0%
62.2%
23.1%
2.1%
12.6%
100.0%
61.4%
23.6%
2.6%
12.4%
100.0%
34.0%
26.3%
7.7%
35.9%
27.7%
8.1%
35.1%
27.9%
7.2%
33.9%
27.1%
6.8%
33.7%
27.0%
6.7%
Manufacturing
19.8%
19.6%
20.5%
22.0%
22.5%
20.3%
13.3%
2.0%
3.8%
1.1%
20.5%
14.2%
1.9%
3.5%
1.0%
23.0%
15.7%
1.8%
3.9%
1.6%
23.9%
16.3%
1.7%
4.3%
1.6%
24.7%
15.8%
1.8%
4.7%
2.4%
25.9%
5.9%
16.1%
3.9%
24.0%
6.1%
12.9%
5.0%
21.4%
5.9%
10.2%
5.3%
20.2%
5.2%
9.7%
5.3%
19.1%
4.9%
8.5%
5.7%
100.0%
100.0%
100.0%
100.0%
100.0%
40.9%
59.1%
100.0%
42.4%
57.6%
100.0%
41.0%
59.0%
100.0%
42.1%
57.9%
100.0%
42.1%
57.9%
100.0%
Business Operations
Application Development
Application Maintenance
Infrastructure Management Services
Testing Services
Business Process Management
Product Engineering Services
Others
63.5%
16.0%
22.9%
6.3%
7.5%
5.6%
2.4%
2.8%
63.0%
16.8%
21.6%
6.0%
7.9%
4.6%
3.4%
2.7%
62.9%
16.3%
20.5%
6.9%
8.4%
5.0%
3.3%
2.5%
61.0%
31.2%
31.2%
31.4%
33.6%
5.3%
4.9%
5.7%
4.0%
1.3%
0.4%
5.4%
0.4%
5.8%
4.6%
0.9%
0.3%
100.0%
100.0%
100.0%
100.0%
4.7%
15.4%
25.7%
620
4.3%
15.5%
24.6%
694
3.8%
15.2%
24.6%
798
3.9%
14.9%
24.0%
836
Revenue segmentation
Revenue by geography
North America
Europe
India
ROW
Total
Revenue by industry - new classification
Total
36.7%
63.3%
100.0%
34.1%
65.9%
100.0%
30.8%
69.2%
100.0%
29.3%
70.7%
100.0%
28.0%
72.0%
100.0%
32.9%
67.1%
100.0%
37.5%
62.5%
100.0%
Total
Client metrics
Top client contribution to revenues
Top 5 client contribution to revenues
Top 10 client contribution to revenues
Number of active clients
5.8%
23.4%
37.3%
345
5.0%
22.6%
36.0%
393
5.5%
21.0%
33.6%
438
4.4%
17.8%
30.3%
460
7.0%
19.4%
31.4%
500
9.1%
20.9%
31.4%
538
6.9%
18.0%
27.7%
579
4.6%
16.4%
26.2%
575
15.7%
19.3%
7.0%
8.4%
5.1%
3.2%
2.3%
3.7%
1.2%
0.5%
FY 2003
92
FY 2004
119
FY 2005
136
FY 2006
144
FY 2007
160
FY 2008
170
FY 09
FY 10
Operating Metrics
156
141
FY 11
139
FY 12
172
FY 13
235
Q1 14
66
Repeat business %
91.9%
93.4%
95.4%
95.0%
95.3%
97.0%
97.6%
97.3%
98.0%
97.8%
97.8%
99.0%
Million $ clients
5 Million $ clients
10 Million $ clients
20 Million $ clients
30 Million $ clients
40 Million $ clients
50 Million $ clients
60 Million $ clients
70 Million $ clients
80 Million $ clients
90 Million $ clients
100 Million $ clients
200 Million $ clients
300 Million $ clients
115
41
16
9
3
2
131
51
25
12
6
4
3
166
71
42
19
11
8
5
3
1
1
221
81
54
26
19
14
9
5
4
1
1
275
107
71
36
25
16
12
11
9
4
4
3
1
310
141
89
47
32
22
18
13
12
10
6
6
1
1
327
151
101
59
39
30
20
16
12
10
7
4
1
1
338
159
97
59
41
33
26
16
12
10
8
6
1
-
366
187
126
73
53
41
28
24
19
15
11
11
2
-
399
190
132
79
64
50
40
28
23
17
16
13
2
1
448
213
137
80
62
49
40
33
28
19
17
12
3
-
466
215
139
82
64
49
41
35
29
22
17
15
3
-
72,425
157,804
95,673
206,580
134,767
274,989
165,595
357,196
181,811
415,550
184,535
452,801
231,162
555,015
265,380
607,856
289,697
660,231
81,609
173,691
230,229
302,253
409,756
522,790
597,361
637,336
786,177
873,237
949,929
255,300
62,329
29,335
90,003
41,561
129,559
65,859
167,187
63,606
226,988
62,757
240,985
92,445
219,298
112,215
305,490
126,636
392,876
75,640
88,097
17,780
321,893
433,817
605,174
753,583
887,106
970,766
1,117,690
1,305,363
1,418,445
361,178
19,078
340,971
26,235
460,052
34,142
#####
38,484
#####
48,998
936,103
57,162
1,027,928
66,625
1,184,315
79,962
######
90,449
######
23,686
#####
4.4%
2.7%
4.9%
6.9%
6.1%
5.2%
-1.6%
-4.8%
-3.0%
-0.5%
-2.3%
-0.7%
Billed
36,769
66,309
103,078
Non-billed
Training
23,641
7,790
Total professionals
134,509
Support
Total
Qoq change in per capita productivity - reported
Onsite
Offshore
Blended
13,444
147,953
-2.5%
-6.6%
0.2%
51,237
102,852
154,089
35,425
23,058
212,572
14,446
227,018
-2.8%
-2.5%
-5.0%
0.2%
1.1%
-1.0%
0.3%
0.9%
0.7%
-1.8%
-1.8%
-3.0%
0.0%
-5.1%
-4.0%
5.4%
-3.2%
1.7%
2.2%
5.1%
4.7%
1.7%
1.6%
0.4%
-0.1%
-5.2%
-4.1%
5.2%
-3.4%
1.5%
0.7%
3.6%
3.2%
0.1%
-1.6%
0.0%
48.35
47.53
45.78
43.40
44.87
43.60
44.21
44.48
45.06
43.10
40.00
40.02
46.54
50.72
47.44
44.90
45.54
44.60
48.10
50.88
54.54
54.29
56.56
59.39
89.0%
3.7%
4.3%
1.2%
84.9%
4.2%
5.1%
2.3%
79.4%
6.5%
4.9%
5.9%
77.4%
8.6%
4.5%
4.7%
72.9%
12.5%
4.8%
5.0%
69.5%
14.9%
5.7%
4.8%
71.1%
12.7%
7.1%
4.6%
73.3%
9.2%
6.9%
5.8%
72.8%
7.2%
6.9%
6.5%
71.7%
6.8%
7.7%
7.6%
70.6%
6.4%
8.8%
8.3%
69.3%
5.6%
9.8%
7.9%
42.85
67.58
1.87
85.55
72.71
5.91
6.64
(0.37)
(1.87)
21.09
4.15
(3.73)
Currency-wise revenues
USD
GBP
Euro
AUD
Subsidiary performance
Revenues - $ m
Infy BPO
Infy Australia
Infy China
Infy Mexico
Infy Sweden
Infy Brazil
Infosys Public Services Inc
Infosys Technologies (Shanghai) Co. Ltd.
Lodestone Holding AG
Net profit/ (loss) - $ m
Infy BPO
Infy Australia
Infy China
Infy Mexico
Infy Sweden
Infy Brazil
Infosys Public Services Inc
Infosys Technologies (Shanghai) Co. Ltd.
Lodestone Holding AG
53
52
69
61
147.52
99.21
13.24
31.95
15.89
(6.52)
67
235.20
139.08
19.18
0.63
34.90
25.37
(1.68)
(1.81)
72
279.46
119.01
27.44
7.82
40.67
9.95
(2.29)
(1.74)
57
293.38
150.40
47.88
14.86
2.22
1.78
-
50.75
9.79
9.23
(0.10)
0.07
(1.61)
(0.03)
59
3.0%
323.06
216.30
78.98
21.75
2.49
11.23
-
43.16
18.34
8.73
(0.20)
0.13
(1.86)
(0.31)
(0.01)
63
365.97
308.34
102.09
25.84
2.12
14.34
38.92
0.03
61.89
25.67
2.49
2.04
(0.01)
(3.56)
(0.84)
(1.05)
60
471.22
0.42
104.37
30.12
1.11
23.59
110.40
0.14
109.64
79.04
0.31
(1.88)
(0.37)
(0.01)
(3.11)
(1.90)
(2.85)
(0.90)
64
127.26
28.33
9.07
0.12
8.02
45.63
90.67
15.39
0.10
(0.94)
0.58
0.01
(1.56)
4.97
(0.36)
1.88
65
25.5%
By geography
- North America
- Europe
- ROW
5.0%
-2.4%
6.5%
By vertical
2.9%
4.5%
6.7%
-0.6%
2,167
3,532
3,769
4,121
4,341
3,968
1,911
256
2,351
347
3,385
352
3,746
301
3,449
572
2,990
566
FY 2003
FY 2004
FY 2005
FY 2006
FY 2007
FY 2008
FY 09
FY 10
Operating Metrics
FY 11
FY 12
FY 13
Q1 14
569
265
5
27
6
68
320
-
412
-
- Current accounts
- Deposit accounts
178
1,733
251
2,100
174
3,211
195
3,551
317
3,132
216
#####
Total
1,911
2,351
3,385
3,746
3,449
2,990
For details on balances with individual Banks/FIs, pls refer to notes to accounts in Indian GAAP and IFRS financial statements at
http://www.infosys.com/investors/default.asp
FY 2011
FY 2012
FY 2013
Q1 14
OPERATING ACTIVITIES
Net profit
Adjustments to reconcile net income to net cash provided by operating activities
Depreciation and amortization
Share-based compensation
Income tax expense
Income on investments
Other non cash item
Deferred purchase price
Effect of exchange rate changes on assets and liabilities
Changes in working capital, net of acquisition
Trade accounts receivable
Prepayment and other assets
Unbilled revenues
Trade payables
Client deposits
Unearned revenue
Other liabilities and provisions
Cash generated from operations
Income taxes paid
Net cash provided by operating activities
1,163
1,281
1,313
1,499
1,716
1,725
418
149
3
171
-
165
1
194
(3)
199
356
(36)
1
189
547
(22)
1
195
693
(8)
1
207
617
(45)
1
10
4
56
153
(7)
7
6
(211)
(49)
(41)
7
1
(6)
109
(81)
11
(58)
(6)
10
89
41
(49)
(19)
(4)
1
42
(18)
(254)
(52)
(88)
7
3
(3)
98
(247)
(13)
(131)
(5)
(1)
6
123
(181)
(83)
(87)
23
4
49
97
(191)
(19)
(40)
(20)
(2)
2
146
1,296
(137)
1,159
1,603
(194)
1,409
1,827
(370)
1,457
1,925
(627)
1,298
2,329
(656)
1,673
2,341
(603)
1,738
509
(91)
418
(26)
(373)
(4)
(285)
(37)
(143)
(285)
1
(7)
(6)
(1)
(20)
3
(7)
(22)
5
(42)
(301)
(19)
(5)
(23)
6
(511)
500
-
(186)
202
(41)
41
12
(2,091)
1,559
(249)
-
(425)
973
(185)
436
(1,247)
1,245
(75)
31
(213)
(354)
(30)
(11)
(45)
41
(12)
(57)
(4,029)
3,716
67
(87)
(5)
(2)
6
(20)
(1,027)
902
-
(422)
(291)
(930)
490
(430)
(927)
(233)
(258)
(44)
INVESTING ACTIVITIES
Payment for acquisition of business, net of cash acquired
Expenditure on property, plant and equipment
Payment on acquisition of IPR
Proceeds on sale of property, plant and equipment
Loans to employees
Non-current deposits with corporations
Acquisition of minority interest in subsidiary
Income on investments
Investments in govt. bonds
Investments in listed debt securities
Proceeds from sale of available-for-sale financial assets
Investment in available-for-sale financial assets
Redemption of available-for-sale financial assets
Investments in certificate of deposits
Redemption of certificate of deposits
1
2
(6)
22
FINANCING ACTIVITIES
Proceeds on issuance of shares on exercise of employee stock options
Repayment of borrowings
Payment of dividends
Income tax benefit arising on exercise of share options
15
14
20
(209)
-
(559)
-
(330)
-
(816)
-
(501)
-
1
(16)
(489)
(79)
(194)
(545)
(310)
(811)
(500)
(583)
(302)
121
543
1,394
(464)
573
2,058
(433)
743
3,737
4,047
(254)
228
4,047
(348)
(117)
4,021
Supplementary information:
Restricted cash balance
2,058
2,167
304
217
2,167
10
2,698
62
977
2,698
3,737
16
24
52
4,021
3,556
56
53
Segmental Information
Segment performance
FSI
Q1 14
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
671
311
168
192
MFG
28.6%
448
229
117
102
ECS
22.8%
RCL
380
175
99
106 $
27.9%
492
239
129
124
1,991
954
513
$ 524
25.2%
26.3%
Unallocable expenses
Operating income
$
$
2,508
1,115
637
756
30.1%
1,629
776
431
422
25.9%
1,491
682
394
415
27.8%
1,770
778
468
524
658
298
165
195
29.6%
431
223
114
94
21.8%
387
174
104
109
28.2%
26.3%
4,601
2,065
1,216
$ 1,320
28.7%
1,713
786
448
479
28.0%
154
91
35
28 $
18.2%
930
409
231
290
29.0%
415
198
115
102
24.6%
392
166
107
119
30.4%
31.2%
1,167
558
311
298
25.5%
485
224
128
133
27.4%
46
26
10
10 $
21.7%
1,938
917
506
$ 515
30.8%
26.6%
58
457
1,911
846
520
$ 545
29.8%
28.5%
$
$
1,165
523
322
320
27.5%
459
199
125
135
29.4%
43
20
10
13 $
30.2%
1,911
846
520
$ 545
31.6%
28.5%
$
31.1%
28.0%
24.2%
31.3%
29.0%
Unallocable expenses
Operating income
$
$
1,147
496
297
354
30.9%
393
183
101
109
27.7%
30
27
7
(4) $
-13.3%
$
$
601
268
147
186
30.9%
386
172
99
115 $
29.8%
349
161
89
99 $
1,797
812
463
$ 522
27.8%
29.0%
50
472
28.4%
1,752
776
441
$ 535
32.5%
30.5%
$
46
489
27.91%
$
$
87
576
160
416
50
472
26.27%
129
601
170
431
416
175
106
135
92
583
149
434
227
106
58
63
26.27%
54
491
25.69%
92
583
149
434
1,797
812
463
$ 522
125
582
138
444
244
104
63
77
54
491
432
185
112
135
58
457
23.58%
125
582
138
444
460
196
127
137
363
181
94
88 $
28.6%
240
109
57
74
25.69%
397
183
103
111
7,398
3,351
1,930
$ 2,117
433
$ 2,342
617
$ 1,725
605
263
154
188
103
571
153
418
25.80%
644
286
171
187
56
468
23.51%
$
23.58%
30.9%
433
$ 2,342
617
$ 1,725
1,991
954
513
$ 524
208
$ 1,909
26.6%
Unallocable expenses
Operating income
Unallocable expenses
Operating income
32.7%
246
109
61
76
25.80%
52
24
11
17 $
Total
208
$ 1,909
25.3%
Q1 13
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
25.1%
Rest of
the
world
28.6%
1,938
917
506
$ 515
Q2 13
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
25.6%
470
230
122
118
India
103
571
153
418
462
222
123
117
Unallocable expenses
Operating income
Q3 13
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
1,223
591
319
313
Europe
56
468
7,398
3,351
1,930
$ 2,117
29.6%
Unallocable expenses
Operating income
Q4 13
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
North
America
23.51%
FY 13
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
Total
$
$
1,122
488
286
348
31.0%
376
180
94
102
27.1%
35
18
8
9 $
25.7%
129
601
170
431
219
90
53
76
1,752
776
441
$ 535
34.7%
30.5%
$
46
489
27.91%
$
$
87
576
160
416
FY 12
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
Segmental Information
2,453
1,047
616
790
32.2%
1,438
631
378
429
29.8%
1,500
625
396
479
31.9%
6,994
2,971
1,814
$ 2,209
1,603
668
424
511
31.9%
31.6%
Unallocable expenses
Operating income
Q4 2012
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
607
252
149
206
33.9%
377
163
96
118 $
31.3%
381
163
97
121 $
31.8%
34.5%
31.7%
382
156
102
124
32.5%
34.4%
33.5%
$
$
$
618
265
160
193
31.2%
352
157
95
100 $
28.4%
376
151
99
126 $
35.6%
32.6%
$
33.5%
30.8%
31.0%
$
1,151
469
300
382
33.2%
408
172
104
132
32.4%
37
20
8
9 $
24.3%
$
$
591
269
151
171
28.9%
340
155
91
94 $
27.6%
361
155
98
108 $
1,806
738
463
$ 605
39.0%
33.5%
$
$
$
1,140
478
306
356
31.2%
359
162
96
101
28.1%
38
18
9
11 $
28.9%
29.9%
29.6%
29.0%
Unallocable expenses
Operating income
1,746
742
462
$ 542
35.4%
31.0%
$
$
$
Financial Manufact
Telecom
services
uring
2,166
1,185
779
906
508
311
539
302
198
$
721 $
375 $
270
33.3%
31.6%
34.7%
Retail
856
362
218
276
32.2%
Others
1,055
462
266
327
31.0%
Unallocable expenses
Operating income
1,073
474
289
310
28.9%
356
164
94
98
27.5%
44
22
10
12 $
27.3%
Financial Manufact
Telecom
services
uring
572
327
190
242
139
74
141
87
51
Retail
232
95
62
Others
281
124
74
85
575
164
411
198
84
49
65
1,671
744
442
$ 485
32.8%
29.0%
50
435
50
435
26.03%
99
534
150
384
$
$
99
534
150
384
Total
6,041
2,549
1,523
$ 1,969
32.6%
3,944
1,683
1,001
$ 1,260
31.9%
1,303
541
327
435
33.4%
132
61
32
39 $
29.5%
662
264
163
235
35.5%
190
$ 1,779
52
490
28.06%
$
26.03%
82
642
184
458
209
84
51
74
85
575
164
411
1,671
744
442
$ 485
45
560
31.01%
52
490
379
165
102
112
131
659
196
463
210
77
51
82
28.06%
49
528
29.81%
$
82
642
184
458
1,746
742
462
$ 542
Revenues
Identifiable operating expenses
Allocated expenses
1,771
747
447
$ 577
45
560
400
169
108
123
Unallocable expenses
Operating income
Q4 FY 2011
30.6%
222
89
54
79
31.01%
33.3%
36
17
8
11 $
131
659
196
463
1,806
738
463
$ 605
FY 2011
31.8%
409
170
103
136
49
528
418
165
109
144
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
1,104
471
282
351
29.81%
369
156
96
117 $
31.6%
397
$ 2,410
694
$ 1,716
32.6%
Unallocable expenses
Operating income
35.8%
28.78%
637
261
156
220
6,994
2,971
1,814
$ 2,209
397
$ 2,410
694
$ 1,716
Q1 2012
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
27.7%
839
334
205
300
28.78%
32.5%
Q2 2012
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
30.5%
155
77
35
43 $
196
$ 2,013
1,771
747
447
$ 577
31.3%
1,532
668
397
467
196
$ 2,013
406
169
105
132
Unallocable expenses
Operating income
Q3 2012
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
4,468
1,892
1,177
$ 1,399
6,041
2,549
1,523
$ 1,969
32.6%
190
$ 1,779
29.45%
29.45%
267
$ 2,046
547
$ 1,499
267
$ 2,046
547
$ 1,499
Total
1,602
674
415
1,021
432
271
355
148
90
43
21
10
183
73
44
1,602
674
415
189
33.0%
101
30.9%
65
34.2%
75
32.3%
83 Segmental
$ 513Information
$
318
29.5%
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
$
$
Financial Manufact
Telecom
Retail
services
uring
574
310
198
230
237
131
73
93
146
79
50
58
$
191 $
100 $
75 $
79
33.3%
32.3%
37.9%
Others
34.3%
33.3%
$
$
$
Financial Manufact
Telecom
Retail
services
uring
530
283
199
215
221
122
80
90
130
70
49
53
$
179 $
91 $
70 $
72
33.8%
32.2%
35.2%
Others
33.5%
32.3%
33.4%
31.3%
31.3%
Others
27.9%
31.6%
$
35.1%
30.5%
39.6%
Retail
640
262
162
216
Others
33.8%
807
328
204
275
Q4 FY 2010
Financial Manufact
Telecom
Retail
services
uring
451
261
198
168
178
112
73
70
113
66
50
42
$
160 $
83 $
75 $
56
1,585
656
401
$ 528
37.2%
33.3%
$
35.5%
31.8%
37.9%
33.3%
$
$
983
421
242
320
32.6%
326
132
80
114
35.0%
32
13
8
11 $
34.4%
1,496
629
368
$ 499
34.8%
33.4%
$
915
398
228
289
31.6%
276
121
69
86
31.2%
23
11
6
6 $
26.1%
144
60
36
48
1,358
590
339
$ 429
33.3%
31.6%
$
3,162
1,282
799
$ 1,081
34.2%
1,105
441
279
385
34.8%
58
17
15
26 $
44.8%
479
189
122
168
4,804
1,929
1,215
$ 1,660
35.1%
34.6%
200
$ 1,460
30.39%
209
$ 1,669
356
$ 1,313
209
$ 1,669
356
$ 1,313
Total
30.7%
34.0%
209
86
51
53
437
111
326
30.39%
1,296
529
326
$ 441
Others
45
384
28.28%
$
856
361
215
280
32.7%
291
112
73
106
36.4%
19
5
5
9 $
47.4%
130
51
33
46
1,296
529
326
$ 441
35.4%
34.0%
$
30.09%
161
68
40
57
509
135
374
200
$ 1,460
Retail
47
452
30.21%
$
51
390
Financial Manufact
Telecom
services
uring
425
237
200
165
106
67
104
58
50
65
544
147
397
155
63
38
54
53
437
111
326
218
96
55
67
49
479
30.22%
34.6%
Others
Revenues
Identifiable operating expenses
Allocated expenses
29.4%
180
68
45
67
45
384
4,804
1,929
1,215
$ 1,660
Unallocable expenses
Operating income
Q3 FY 2010
34.1%
34
16
8
10 $
Total
34.1%
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
32.5%
346
140
88
118
28.28%
$
Financial Manufact
Telecom
services
uring
1,633
951
773
648
420
271
412
241
196
$
573 $
290 $
306
92
556
154
402
Total
31.9%
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
1,025
432
260
333
57
509
135
374
1,358
590
339
$ 429
FY 2010
47
452
232
100
58
74
Unallocable expenses
Operating income
49
464
28.96%
$
30.21%
$
33.1%
513
32.0%
Total
Financial Manufact
Telecom
Retail
services
uring
490
265
192
179
206
116
84
84
122
66
48
45
$
162 $
83 $
60 $
50
65
544
147
397
1,496
629
368
$ 499
66
36.1%
49
479
269
116
66
87
Q1 FY 2011
30.22%
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
12
27.9%
Total
30.4%
92
556
154
402
1,585
656
401
$ 528
Q2 FY 2011
117
33.0%
49
464
273
122
68
83
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
31.1%
28.96%
Q3 FY 2011
32.0%
51
390
30.09%
55
445
96
349
$
$
55
445
96
349
Total
1,232
492
303
820
328
201
269
112
66
15
4
4
128
48
32
1,232
492
303
156
36.7%
73
30.8%
83
41.5%
53
32.9%
72 Segmental
$ 437Information
$
291
34.4%
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
$
$
Financial Manufact
Telecom
Retail
services
uring
387
223
186
163
156
105
67
64
97
56
46
41
$
134 $
62 $
73 $
58
34.6%
27.8%
39.2%
Others
35.6%
34.5%
$
$
$
Financial Manufact
Telecom
Retail
services
uring
370
230
189
148
149
97
64
60
98
61
50
39
$
123 $
72 $
75 $
49
33.2%
31.3%
39.7%
Others
33.1%
35.1%
34.2%
32.0%
30.9%
37.1%
585
241
154
190
Others
32.5%
732
289
197
246
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
Financial Manufact
Telecom
Retail
services
uring
370
233
188
151
151
100
72
59
98
62
49
40
$
121 $
71 $
67 $
52
32.7%
30.5%
35.6%
34.4%
32.1%
34.5%
$
$
726
289
192
245
33.7%
277
106
73
98
35.4%
10
4
3
3 $
30.0%
109
42
29
38
1,122
441
297
$ 384
34.9%
34.2%
$
2,949
1,232
780
937
31.8%
1,230
492
325
413
33.6%
60
14
15
31 $
51.7%
424
152
113
159
34.0%
Others
37.5%
724
296
193
235
32.5%
273
112
72
89
32.6%
17
4
4
9 $
52.9%
107
37
29
41
1,121
449
298
$ 374
38.3%
33.4%
$
51
381
60
321
1,171
469
290
$ 412
35.4%
35.2%
$
$
755
310
187
258
34.2%
299
122
74
103
34.4%
14
2
3
9 $
147
60
40
Others
188
73
53
51
381
60
321
64.3%
103
35
26
42
1,171
469
290
$ 412
40.8%
35.2%
41
371
31.68%
$
Retail
44
330
29.44%
Total
Financial Manufact
Telecom
services
uring
405
244
232
166
99
81
111
67
63
33.0%
166
$ 1,374
44
330
189
74
48
67
4,663
1,890
1,233
$ 1,540
Total
37.8%
55
393
80
313
29.47%
33.0%
46
338
30.12%
$
29.44%
35.5%
49
399
82
317
101
$ 1,475
194
$ 1,281
Financial Manufact
Telecom
Retail
services
uring
409
230
196
147
163
97
74
61
101
57
48
36
$
145 $
76 $
74 $
50
48
350
30.33%
29.47%
33.4%
Revenues
Identifiable operating expenses
Allocated expenses
1,154
467
289
$ 398
101
$ 1,475
194
$ 1,281
35.2%
Unallocable expenses
Operating income
Q2 FY 2009
50.0%
112
48
28
36
33.0%
1,121
449
298
$ 374
33.6%
14
4
3
7 $
55
393
80
313
179
67
49
63
Q3 FY 2009
34.9%
268
111
67
90
46
338
4,663
1,890
1,233
$ 1,540
Others
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
760
304
191
265
166
$ 1,374
Q4 FY 2009
50
432
98
334
Total
33.6%
Unallocable expenses
Operating income
55
382
31.01%
$
30.12%
$
Retail
437
35.5%
Total
Financial Manufact
Telecom
services
uring
1,582
920
844
657
393
310
418
243
221
$
507 $
284 $
313
49
399
82
317
1,122
441
297
$ 384
48
37.5%
48
350
185
71
49
65
FY 2009
30.33%
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
46.7%
Total
36.4%
50
432
98
334
1,154
467
289
$ 398
Q1 FY 2010
91
33.8%
55
382
195
75
49
71
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
35.5%
31.01%
Q2 FY 2010
35.5%
41
371
31.68%
7
378
48
330
$
$
7
378
48
330
Total
1,216
479
334
747
309
205
342
131
94
15
2
4
112
37
31
1,216
479
334
128
31.6%
78
32.0%
88
37.9%
47
32.0%
62 Segmental
$ 403Information
$
233
33.0%
Unallocable expenses
Operating income
$
$
Q1 FY 2009
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
Financial Manufact
Telecom
services
uring
398
213
228
177
97
83
108
57
61
$
113 $
59 $
84
28.4%
27.7%
Retail
36.8%
140
61
38
41
Others
29.3%
FY 2008
31.0%
28.1%
35.6%
Retail
492
205
139
148
30.1%
675
277
189
209
31.0%
44
39.3%
403
33.1%
$
$
44
359
29.52%
15
374
56
318
15
374
56
318
Total
30.4%
Others
60.0%
$
$
$
$
$
$
Financial Manufact
Telecom
services
uring
1,494
615
900
611
270
327
420
172
253
$
463 $
173 $
320
29.52%
30.7%
117
34.2%
$
$
$
$
1,155
493
311
$ 351
31.2%
44
359
176
75
47
54
Unallocable expenses
Operating income
Revenues
Identifiable operating expenses
Allocated expenses
Segmental operating income
33.1%
723
317
195
211
29.2%
316
127
85
104
32.9%
14
6
4
4
28.6%
102
43
27
32
1,155
493
311
$ 351
31.4%
30.4%
43
308
$
$
43
308
26.67%
26.67%
$
$
$
$
$
$
$
$
28
336
30
306
28
336
30
306
Total
4,176
1,690
1,173
$ 1,313
31.4%
$ 162
$ 1,151
2,589
1,094
727
$
768
1,172
452
329
$
391
29.7%
33.4%
55
11
16
28
50.9%
360
133
101
126
35.0%
4,176
1,690
1,173
$ 1,313
31.4%
$ 162
$ 1,151
27.56%
27.56%
$ 175
$ 1,326
$ 171
$ 1,155
$ 175
$ 1,326
$ 171
$ 1,155