Preface

etting practical knowledge in one of the major aims of BBA program. Department of Business Administration FAST NATIONAL UNIVERSITY, City Campus, Karachi has followed policy of assigning different practical assignments to its students so a touch of real working environment can be given to the students apart from classroom studies to widen their perspective. In this context, respectable Chairman of Training Division Mr. ABDUL RAFAY QADRI assigned me to do internship in Soneri Bank. This internship report consists of two findings to work in the different departments of bank and gathered useful information from different sources. I hope that the readers of this report will get valuable information about Soneri Bank Karachi.

Author AMNA JAHANGIR

EXECUTIVE SUMMARY
The banking structure in Pakistan comprises of the following types, State Bank of Pakistan, Commercial bank of Pakistan, Exchange Bank, Saving Bank, cooperative banks, specialized credit institutions. In six week internship program, I have worked in almost all departments of General banking. I have learned about the banking from experienced managers running these departments.

This report contains the information about SBL that I have gathered during my six weeks internship period. This report basically deals in General banking departments of SBL Malir branch where I worked as internee . The bank is using SWIFT for transfer of information about imports and exports. SBL Malir branch basically a smaller branch so it does not have particular department for trade and credit. To open an account the customer has to meet account opening officer with an introducer. The introducer must have an account in bank, or introducer might be the employee of the bank. Soneri bank strictly followed the account opening procedure. The bank cant open an account of customer before the verifications comes from NADRA. SBL has different types of account like, Basic Banking A/C. Current account, PLS and Soneri PLS A/C. They store all the information of their customers in data base. After entering data, they assigned customer an ID is known as Customer Relationship Management ID. He told me with the help of this ID their different branches can easily get information about customer account. In clearing and remittances section they have very efficient system. They clear the cheque through NIFT (National Institute of Facilitation Technology) where SBP exits. In remittances they told me about T.T D.D. and pay orders. Now people prefer D.D instead of T.T. D.D is a banker instrument and draft used for outside the city. It is valid for six month. Bank use pay order, when the payment is to be made with in a city.

MISSION STATEMENT
To developed Soneri bank Limited into an aggressive and dynamic financial institution having the capabilities to provide personalized service to the customers with cutting edge technology and a wide range of products, and during the process to ensure maximum return on assets with ultimate goal of serving the economy and society.

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