Maria C. Paredes 505.681.3062 paredes.maria@yahoo.

com 8112 Tigua Circle El Paso, Texas 79907

Objective
To obtain employment as an Administrative Assistant or Customer Service where I can utilize my work
experience.

Skills:
• Excellent Customer Service • Highly Energetic
• Bilingual (English and Spanish) • Communication Skills
• 10-Key • Microsoft Word, Excel, Outlook, and Lotus
• Data Entry notes
• 50 wpm • Employee Recruitment
• Reception

Work History
Manpower August 2008-Present
El Paso, TX
Staffing Specialist
Sit at the front desk to answer all phone calls to provide information to customers and employees. Assist
applicants with application process. Translate when necessary during interview process. Administer testing for
all industrial and clerical applicants. Interview and screen candidates to ensure a best-fit situation with the
customer and particular positions. Administer testing to evaluate skills and qualifications. Review results and
place the most qualified candidates for positions. Formatting resumes, running background checks, and
completing drug tests. End assignments as necessary. Orientate all applicants regarding company policies
and procedures. Familiar with Worker’s Compensation law and practices. Ensure there is no unemployment
liability. Ensure quality customer service to expand, retain, and acquire new business. Represent Manpower at
community engagements such as career fairs. Also, cover our onsite manager at one of out plants when
needed; helping our associates with any issues or concerns that they may have during the time I’m there.

Manpower August 2005-August 2008

Albuquerque, NM
January 2008 to August 2008
Recruiter
Worked with customers to take order requests and act as an expert in the field of recruiting as well as Human
Resources. Counseled customers as to the best ways to recruit for a particular position or explain
discrepancies with salary, etc. Actively listened to customer needs and suggest best practices as ways of
overcoming their challenges. Interviewed, screened candidates, and administered testing to evaluate skills
and qualifications. Reviewed qualified candidates and place in orders that provided a best-fit situation. Build
and maintained customer relationships to ensure a quality work environment. Obtained detailed information
from customers and applicants to resolve problems, complaints, etc. Counseled employees in any areas of
concern and if necessary put in the place any corrective action steps. Ended assignments as necessary.
Familiar with Human Resource management principles. Familiar with Worker’s Compensation law and
practices. Ensured there was no unemployment liability. Ensured quality customer service to expand, retain,
and acquire new business. Represented Manpower at community engagements such as career fairs.

July 2007 to January 2008

Maria C. Paredes
Staffing Assistant
Interviewed and screened candidates to ensure a best-fit situation with the customer and particular positions.
Administer testing to evaluate skills and qualifications. Reviewed results and placed the most qualified
candidates for positions. Followed up with customers as needed. Obtained detailed information from
customers and applicants to resolve problems, complaints, ect. Helped Recruiters with all Administrative
paperwork when needed such as: formatting resumes, running background checks, and completing drug tests.
End assignments as necessary. Orientated all applicants regarding company policies and procedures.

July 2006 to July 2007

Payroll and Front Desk Coordinator
Processed all payroll and ensured that all applicants were paid in a timely manner. Handled all payroll issues
and reduced the amount of issues coming in by ensuring all time cards were processed.

August 2005 to July 2006

Front Desk Coordinator
Answered all phone calls to provide information to customers and employees. Assisted applicants with
application process. Translated when needed during interview process. Administered testing for all industrial
and clerical applicants.

Affiliated Computer System March 2002- August 2005

Albuquerque, NM
March 2003 to August 2005
Eligibility Lead
Supervised 5 individuals when supervisor was out of the office. Trained new employees. Mentored all
employees’ to maintain a high volume of calls and to insure they were giving correct Medicaid and Medicare
information. Worked off the monthly, weekly, and daily reports that came through from Santa Fe to insure that
eligibility categories were correct. Covered in the Salud, Eligibility and Presumptive Eligibility when someone
was out of the office.

March 2002 to March 2003

Eligibility Specialist/Customer Service Representative
Call Center Representative that would provide efficient information to clients and customers about Medicaid
and Medicare benefits. Would re-issue new Medicaid cards to clients as requested. Also worked in the Salud
department to assign new clients to the Salud program and assigned eligibility benefits to all alien clients. Did
retro benefits for newborns. Familiar with all HIPPA guidelines.

Education
Albuquerque High School
High School Diploma

Maria C. Paredes