Blue Coat PacketShaper 3500

For all PacketShaper Models
BE
TA
PacketShaper Quick Start Guide
Document Number: 20-0233-04 Revision C.0
Copyright, Trademarks, and Patents

Copyright 1999-2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and documentation are and shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV, CacheOS, SGOS, SG, Spyware Interceptor, Scope, ProxyRA Connector, ProxyRA Manager, Remote Access and MACH5 are trademarks of Blue Coat Systems, Inc. and CacheFlow, Blue Coat, Accelerating The Internet, ProxySG, WinProxy, PacketShaper, PacketShaper Xpress, PolicyCenter, PacketWise, AccessNow, Ositis, Powering Internet Management, The Ultimate Internet Sharing Solution, Cerberian, Permeo, Permeo Technologies, Inc., and the Cerberian and Permeo logos are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective owners. BLUE COAT SYSTEMS, INC. AND BLUE COAT SYSTEMS INTERNATIONAL SARL (COLLECTIVELY BLUE COAT) DISCLAIM ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL BLUE COAT, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PacketShaper, PacketShaper Xpress; PacketSeeker, and iShared appliances, and PolicyCenter, PacketWise iShared, iShaper and IntelligenceCenter software protected by, or for use under, one or more of the following U.S. Patents: 5,802,106; 6,018,516; 6,038,216; 6,046,980; 6,115,357; 6,205,120; 6,285,658; 6,298,041; 6,412,000; 6,456,630; 6,457,051; 6,460,085; 6,529,477; 6,584,083; 6,591,299; 6,654,344; 6,741,563; 6,847,983; 6,850,650; 6,854,009; 6,928,052; 6,934,255; 6,934,745; 6,970,432; 6,985,915; 7,003,572; 7,012,900; 7,013,342; 7,032,072; 7,035,474; 7,051,053; 7,054,902; 7,103,617; 7,154,416; 7,155,502; 7,203,169; 7,236,459; 7,283,468; and 7,292,531. Other U.S. and international patents pending. SNMP Research SNMP Agent Resident Module Version 14.2.1.7. Copyright 1989-1997 SNMP Research, Inc. This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright 1982, 1983, 1986, 1989, 1990, 1993 by The Regents of the University of California. All rights reserved. Portions Copyright 1996 by Internet Software Consortium. Portions Copyright 1993 by Digital Equipment Corporation. Portions Copyright 1990 by Regents of the University of Michigan. All rights reserved. This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright 2001 Mike Barcroft. Portions Copyright 1990, 1993 by The Regents of the University of California. All rights reserved. This product incorporates software for zipping and unzipping files. UnZip 5.42 of 14 January 2001, by Info-ZIP. Zip 2.3 (November 29th 1999). Copyright 1990-1999 Info-ZIP Portions copyright 1994, 1995, 1996, 1997, 1998, by Cold Spring Harbor Laboratory. Funded under Grant P41-RR02188 by the National Institutes of Health. Portions copyright 1996, 1997, 1998, by Boutell.Com, Inc. GIF decompression code copyright 1990, 1991, 1993, by David Koblas (koblas@netcom.com). Non-LZW-based GIF compression code copyright 1998, by Hutchison Avenue Software Corporation (http:// www.hasc.com/, info@hasc.com). Portions Copyright 2006 Narciso Jaramillo. <nj_flex@rictus.com>
TACACS+ software Copyright 2000,2001 by Roman Volkov. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The names of its contributors may not be used to endorse or promote products derived from this software without specific prior written permission.
Americas:
Blue Coat Systems, Inc. 420 N. Mary Ave. Sunnyvale, CA 94085 http://www.bluecoat.com Revision History March, 2009 February, 2009 October, 2008 December, 2007
Rest of the World:

Blue Coat Systems International SARL 3a Route des Arsenaux 1700 Fribourg, Switzerland
20-0233-04 Rev C.0 20-0233-04 Rev B.0 20-0233-04 Rev A.1 20-0233-03 Rev A
Contents
Chapter 1: Installation..................................................................................3
Introduction ...................................................................................................................................................... 3 About Your PacketShaper ............................................................................................................................ 4 Whats in the Box ...................................................................................................................................... 4 PacketShaper Interfaces......................................................................................................................... 4 PacketShaper Front Panel ..................................................................................................................... 5 Electrical and Environmental Specifications .................................................................................. 6 Supported Versions of PacketWise .................................................................................................... 8 Physical Installation ........................................................................................................................................ 9 Rack Mount Considerations.................................................................................................................. 9 Rack-Mount Instructions......................................................................................................................10
Chapter 2: Configuring a PacketShaper ...................................................15

Introduction ....................................................................................................................................................15 Step 1: Connecting a PacketShaper to the Network ........................................................................16 Selecting the Right Cable ....................................................................................................................16 Connecting Between a Switch and Router ...................................................................................16 Connecting Between a Switch and Server ....................................................................................17 Verify Network Traffic with Power Off.............................................................................................18 Step 2: Power on the PacketShaper........................................................................................................19 Step 3: Complete Guided Setup...............................................................................................................20 Pre-Configuration Checklist................................................................................................................20 Step 4: Install License Keys.........................................................................................................................24 Step 5: Verify PacketShaper Configuration ..........................................................................................25 Where to Go Next ..........................................................................................................................................26
Appendix A: Pinout Descriptions ..............................................................27

Console (Serial) Port .....................................................................................................................................27 Null Modem Cable ........................................................................................................................................28
Appendix B: Safety and Regulatory Information.....................................29

Declaration of Conformity..........................................................................................................................30 Safety Warnings .............................................................................................................................................31 Compatibility and Safety Compliance ...................................................................................................35 Recycling Your Appliance...........................................................................................................................39
Chapter 1: Installation
Introduction
ThisPacketShaperQuickStartGuidedescribeshowtophysicallyinstall,connect,andcon figureaPacketShaper.Thefollowingresourcesprovideadditionalproductinformation, configuration,andoperationcontent: OnlineHelp:contextsensitivehelpwithsufficientdetailtohelpyousetupand maintainconfigurations.Toaccesshelp,clicktheHelplink.Thecommandline interface(CLI)alsohasonlinehelp,whichprovidescommandsyntaxdetails. PacketGuide:abrowserbasedresourcethatcontainsconceptualoverviews,de scriptionsofconfigurationandoperationtasks,recommendationsonhowto solvecommonnetworkandapplicationproblems,andcompletereferencemate rialspertainingtotheuseofPacketWisesoftware.ToaccessPacketGuideonline:

InthePacketWisebrowserinterface,clicktheDocumentationlink. Visithttps://hypersonic.bluecoat.com/packetguide/version.htmand selectthePacketGuideversionthatmatchestheinstalledversionofPacketWise software.
Customer Support Foranswerstotechnicalquestions,visit:

http://www.bluecoat.com/support/packeteer/supportresources
ClickontheWebSupportlinktoaccessaknowledgebase,knownastheTechnicalIn formationLibrary(TIL),plusanOnlineSupportCenter.
About Your PacketShaper

ThefollowingtopicsprovideinformationaboutyourPacketShaper: WhatsintheBoxonpage4 PacketShaperInterfacesonpage4 PacketShaperFrontPanelonpage5 ElectricalandEnvironmentalSpecificationsonpage6 SupportedVersionsofPacketWiseonpage8
Whats in the Box

AllPacketShapermodelsshipwithaccessorykitsthatsupplypowercables,network andconsolecables,andrackmountinghardware.
PacketShaper Interfaces
ThefollowingtablelistssupportedinterfacesforPacketShapermodels: Model 900 & 1400 Interface Network Interfaces: LAN Expansion Modules (LEM): Integrated Backup Ports: Out-of-Band Management Port: Console Port: Network Interfaces: LAN Expansion Modules (LEM): Integrated Backup Ports: Out-of-Band Management Port: Console Port: Network Interfaces: LAN Expansion Modules (LEM): Integrated Backup Ports: Out-of-Band Management Port: Console Port: Network Interfaces: LAN Expansion Modules (LEM): Integrated Backup Ports: Out-of-Band Management Port: Console Port: Specification Copper 10/100 Mbps None Two (Backup Inside and Backup Outside) Yes (through backup ports) RS-232 (AT-compatible) with male DB-9 connector Copper 10/100/1,000 Mbps None None Yes RS-232 (AT-compatible) with male DB-9 connector Copper 10/100/1,000 Mbps Copper 10/100/1,000 Mpbs, Fiber SFP None Yes RS-232 (AT-compatible) with male DB-9 connector Copper 10/100/1,000 Mbps, Fiber 1,000 Mbps Copper 10/100/1,000 Mpbs, Fiber SFP None Yes (through LEM) RS-232 (AT-compatible) with male DB-9 connector
1700
3500 & 7500
10000
PacketShaper Front Panel

AnexampleofaPacketShaperfrontpanelisshownintheillustrationbelow.Whilethe frontpanelofyourunitmaydifferinappearance,allmodelsincludethefollowingfea tures: OneATcompatibleDB9serialport(CONSOLE)toconnectaterminalorPCto theappliance Twonetworkinterfaces,INSIDEandOUTSIDE.OnmodelsdesignedforEthernet LANnetworks,theseportsacceptRJ45connectors.Onmodelsdesignedforfi beropticnetworks,theseportswillaccepteitherSXorLXsmallformfactorplug gable(SFP)transceivers. Somemodelsarealsoequippedwith: OneRJ45Ethernetoutofbandmanagementport(MGMT)toaccessandmanage theunitonamanagementnetwork Twobackupnetworkports,BACKUP INSIDEandBACKUP OUTSIDE AnLCDpanelthatindicatestheunitsoperatingstate ExpansionslotsforLANExpansionModules(LEMs) Abypasscontrolport(CONTROL)tobeusedwiththeFiberBypassSwitch USBports,reservedforfutureuse
DB-9 Serial Port Expansion Slots
INSIDE
INSIDE
SPEED
SPEED
Tx/Rx
Tx/Rx
LINK
LINK
IN: OUT:
USB Power Status Fault
CONSOLE CONSOLE
MGMT
LINK Tx/Rx SPEED
INSIDE
LINK Tx/Rx SPEED
OUTSIDE
LINK Tx/Rx SPEED OUTSIDE OUTSIDE
LCD
USB Ports
Management RJ-45 Connector Inside RJ-45 Connector Outside RJ-45 Connector
Note: On the PacketShaper 900 model, the network ports can be found on the back panel
of the appliance.
Electrical and Environmental Specifications

PacketShapershavevaryingpowerandenvironmentalspecificationsdependingon modelandunitconfiguration.Thefollowingtabledisplaysdataasmeasuredateach modelsmaximumconfiguration.
Note: Complete specifications for all models can be found in the Product Information
section of PacketGuide:
https://hypersonic.bluecoat.com/packetguide/current/products/
Model 900
Electrical Power Supply Rating: DC 19V, 4.73 A PacketShaper 900 to be used with external power supply Channel Well Technology, model PAC090K INPUT: 100-240V~, 50/60Hz, 2.0A; OUTPUT: DC 19V, 4.73A Heat Dissipation: 167 BTU/hour (42 Kcal/hour) Noise Level: 56 dB
Environmental Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 158 F (-25 C to 70 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 131F (-25 C to 55 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa
1400
Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A DC Output Power: 17 watts AC Input Power: 48 watts Input Current:

0.59 A at 90 VAC/60 Hz 0.44 A at 120 VAC/60 Hz 0.31 A at 180 VAC/60 Hz 0.28 A at 240 VAC/60 Hz
Heat Dissipation: 164 BTU/hour (42 Kcal/hour) Noise Level: 56 dB
Model 1700
Electrical Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A DC Output Power: 47 watts AC Input Power: 61 watts Input Current:

Environmental Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 131F (-25 C to 55 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa
Heat Dissipation: 208 BTU/hour (53 Kcal/hour) Noise Level: 58 dB 3500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A DC Output Power: 56 watts AC Input Power: 69 watts Input Current:

Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 131F (-25 C to 55 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa
Heat Dissipation: 236 BTU/hour (60 Kcal/hour) Noise Level: 60 dB *Measured with 2 LEMs and 1 power supply. 7500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5A DC Output Power: 59 watts AC Input Power: 74 watts Input Current:

Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 131F (-25 C to 55 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa
Heat Dissipation: 253 BTU/hour (64 Kcal/hour) Noise Level: 60 dB *Measured with 2 LEMs and 2 power supplies.
Model 10000*
Electrical Power Supply Rating: 100/240 VAC, 50/60 Hz, 8A DC Output Power: 265 watts AC Input Power: 277 watts Input Current:

Environmental Operating: Temp.: 32 F to 104 F (0 C to 40 C) Relative humidity: 0% to 95% non-condensing Altitude: 0 to 10,000 ft. operating Storage: Temp.: -13 F to 131F (-25 C to 55 C) Relative humidity: 5% to 95% Air Pressure: 70 to 106 kPa
Heat Dissipation: 946 BTU/hour (238 Kcal/hour) Noise Level: 65 dB *Measured with 2 LEMs and 2 power supplies.
Supported Versions of PacketWise

Inmostcases,supportfornewPacketShapermodelsisintroducedwithaspecificver sionofPacketWise.Forexample,supportforPacketShapermodel900wasintroduced withPacketWise8.2.2.AcompatibleversionofPacketWisesoftwareispreinstalledon yourPacketShaper. ThefollowingtablelistsPacketShapermodelsandthesupportedPacketWisesoftware versions. PacketShaper Model 900 1400 1700, 3500, 7500, 10000 Supported PacketWise Versions 8.2.2 and later 7.4, 7.5, 8.1 and later (version 8.0 not supported) 7.3 and later
Caution: Never install an earlier software version than is listed for a particular model: your PacketShaper will fail to boot.
Physical Installation
AllPacketShapermodelscanbeinstalledinstandard19inchracks,onasturdyshelf,or tabletop.IncludedwitheachPacketShaperare: mountingbrackets bracketscrews(toattachthebracketstotheappliance) mountingscrews(toattachthebracketstotherack) Unlikefullwidthmodels,thecompactPacketShaper900modelsshipwithtwosetsof mountingbrackets: RackmountbracketstomountthePacketShaper900anditsexternalpowersup plyinastandard19inchrack DirectmountbracketstomountthePacketShaperverticallyonawallorhorizon tallyonorbeneathatabletop
Rack Mount Considerations

Whenoperatingtheunitinanequipmentrack,ensurethat: Theambienttemperaturearoundtheunit(whichmaybehigherthantheroom temperature)iswithinthelimitspecifiedfortheunit. Thereissufficientairflowaroundtheunit. Electricalcircuitsarenotoverloadedconsiderthenameplateratingofallthe connectedequipment,andmakesureyouhaveovercurrentprotection. Theequipmentisproperlygrounded. Noobjectsareplacedonthetopoftheunit. RefertoElectricalandEnvironmentalSpecificationsonpage6forthepoweranden vironmentalspecificationsofyourPacketShaper.
Rack-Mount Instructions
Thissectionincludesthefollowingtasks: RackMountingaFullWidthPacketShaperonpage10 RackMountingaPacketShaper900onpage11 DirectMountingaPacketShaper900onpage12 Rack-Mounting a Full-Width PacketShaper TorackmountaPacketShapermodel1400,1700,3500,7500,or10000: 1. 2. FindalocationontherackwithspacetomountthePacketShaper,adequatepower, andproximitytoarouterorswitchonthenetwork. Attachonebrackettoeachsideoftheunitwiththesuppliedbracketscrews,located atthefront,centerand/orrearofsomemodels.
Rack
Rack ket
Air Flow Vents
Mounting Screws
Bracket Center-Mounting Position
Front-Mounting Position
Bracket Screws
3.
SecurethePacketShapertotherackwithtwomountingscrewsontheracksleftside andtwomountingscrewsontheracksrightside.
10
Rack-Mounting a PacketShaper 900 TorackmountaPacketShaper900: 1. 2. FindalocationontherackwithspacetomountthePacketShaper,adequatepower, andproximitytoarouterorswitchonthenetwork. AttacharackmountbrackettoeachsideofthePacketShaper.Youcanmountthe unitfacingeitherforward(asshownbelow)orbackward(withthenetwork interfacesfacingfront).

Power Supply Tray
Pack
etSha
per
900
POW ER STA TUS DISK INSI DE OUT SIDE BAC KUP INSI DE OUT
SIDE SPE ED LINK Tx/R x
Cable Pass-Through Aperture
3.
SecurethePacketShapertotherackwithmountingscrews.
Pack etSha per
900
POW ER STA TUS DISK INSI DE OUT SIDE BAC KUP INSI DE OUT SIDE SPE ED LINK Tx/R x
11
4.
(Optional)Securetheexternalpowersupplytothepowersupplytraywiththe powersupplybracket.
Power Supply Bracket
4.73 A DC 19V
CON
SOL
USB
eth0 LAN
eth1 WAN MGM T
Power Supply
Direct-Mounting a PacketShaper 900 Givenitssmallsizeandlightweight(4.5lbs/2.05kg),thePacketShaper900canbe mountedverticallyonawallorhorizontallyonorbeneathatable.Youraccessorykit containstwodirectmountbrackets,butyoumustsupplyappropriatefastenersforyour mountingsurface. TodirectmountaPacketShaper900: 1. FindalocationwithspacetomountthePacketShaper,adequatepower,and proximitytoarouterorswitchonthenetwork.
12
2.
AttachadirectmountbrackettoeachsideofthePacketShaper.Youcanmountthe unitfacingeitherforward(asshownbelow)orbackward(withthenetwork interfacesfacingfront).
Pack
etSh
aper
900
POW ER STA TUS DISK INSIDE OUTSI BAC INSIDE KUP OUTSI DE SPE ED LINK Tx/R x
DE
3.
SecurethePacketShaperinahorizonalorverticalpositionwithfasteners appropriateforthemountingsurface.
Pack etSh aper
900
POW ER
STA TUS DISK
INSIDE
OUTSI DE
BAC INSIDE KUP OUTSI DE SPE ED LINK Tx/R x
Next: Chapter2:ConfiguringaPacketShaperonpage15.
13
14
Chapter 2: Configuring a PacketShaper
Introduction
ThetaskstodeployanewPacketShaperaregroupedintothefollowingsteps: Step1:ConnectingaPacketShapertotheNetworkonpage16 Step2:PoweronthePacketShaperonpage19 Step3:CompleteGuidedSetuponpage20 Step4:InstallLicenseKeysonpage24 Step5:VerifyPacketShaperConfigurationonpage25 Beforeyoubegin,verifythatyouhavealloftheinformationfromthePreConfigura tionChecklistonpage20.
15
Step 1: Connecting a PacketShaper to the Network

ThetasksinthissectiondescribehowtoconnectyourPacketShapertoarouterorserver inthedatapathofyournetwork: SelectingtheRightCableonpage16 ConnectingBetweenaSwitchandRouteronpage16 ConnectingBetweenaSwitchandServeronpage17 VerifyNetworkTrafficwithPowerOffonpage18
Note: For more deployment options, refer to https://hypersonic.bluecoat.com/

packetguide/current/products/entdeptopos.htm.
Selecting the Right Cable

ToensurethatyourPacketShaperfunctionsasadirectpassthroughfornetworktraffic whenpoweredofforbooting,youneedtoselectthepropercable.Yourchoiceofeither acrossoverorstraightthroughcabledependsonthetypeofdeviceyouconnecttoyour PacketShaper.Followtheseguidelineswhenconnectingdevices: Between a PacketShaper and a Router Firewall Server Uplink ports Hub Switch Use this cable: Crossover (orange) Crossover (orange) Crossover (orange) Crossover (orange) straight-through straight-through
Connecting Between a Switch and Router

TodeployaPacketShaperbewteenaswitchandrouter,connectthePacketShapers INSIDE interfacetotheswitchandOUTSIDE interfacetotherouter: 1. 2. Ontherouter,disconnectthestraightthroughorfiberopticcablethatgoestothe switch. ReconnectthiscabletothePacketShaperinterfacelabeledINSIDE.
16
3.
Withanorangecrossovercable,connectthePacketShapersOUTSIDE interfaceto therouter.

To Switch To Router To Management Network
INSIDE LINK Tx/Rx SPEED LINK Tx/Rx SPEED
10/100/1000 Ethernet 10/100/1000 Ethernet
OUTSIDE
INSIDE SPEED Tx/Rx LINK
OUTSIDE SPEED Tx/Rx LINK
INSIDE
OUTSIDE
CONSOLE
FAULT STATUS POWER
4.
(Optional)IfyourPacketShaperhasamanagementport(MGMT)oraLAN ExpansionModule(LEM),youcanconnecttheseinterfacestoarouterorswitchon yourmanagementnetworkforoutofbandmanagement. (Optional)IfyourPacketShaperisconfiguredwithbackupnetworkports,connect yourbackuproutertotheBACKUP OUTSIDEinterfaceonyourPacketShaper,and connectyourswitch(orbackupswitch)totheBACKUP INSIDEinterface. ProceedtoVerifyNetworkTrafficwithPowerOffonpage18.
5.
6.
Connecting Between a Switch and Server

TodeployaPacketShaperbetweenaswitchandserver,connectthePacketShapers OUTSIDE interfacetotheswitchandINSIDE interfacetotheserver: 1. 2. 3. Ontheserver,disconnectthestraightthroughorfiberopticcablethatgoestothe switch. ReconnectthiscabletothePacketShaperinterfacelabeledOUTSIDE. Withanorangecrossovercable,connectthePacketShapersINSIDE interfacetothe server.
INSIDE INSIDE
To Server
IN: OUT:
USB Power Status Fault
To Switch
SPEED
SPEED
Tx/Rx
Tx/Rx
LINK
LINK
CONSOLE CONSOLE
MGMT
LINK Tx/Rx SPEED
INSIDE
LINK Tx/Rx SPEED
OUTSIDE
LINK Tx/Rx SPEED OUTSIDE OUTSIDE
To Management Network
4.
(Optional)IfyourPacketShaperhasamanagementport(MGMT)oraLAN ExpansionModule(LEM),youcanconnecttheseinterfacestoarouterorswitchon yourmanagementnetworkforoutofbandmanagement.
17
5.
(Optional)IfyourPacketShaperisconfiguredwithbackupnetworkports,connect yourbackuproutertotheBACKUP OUTSIDEinterfaceonyourPacketShaper,and connectyourswitch(orbackupswitch)totheBACKUP INSIDEinterface. ProceedtoVerifyNetworkTrafficwithPowerOffonpage18.
6.
Verify Network Traffic with Power Off

ToensurethatthePacketShaperiscabledcorrectlyandthattrafficwillpassthroughthe appliancewhenpoweredofforoffline(failoverbypass),verifynetworktrafficwiththe poweroff. StartacontinuouspingfromaLANhosttotheWANgateway:
ping -t <gateway-ip>
where<gatewayip>istheIPaddressofthegateway.Ifthegatewayreplies,thenthein terfacesarecabledcorrectly.Forexample:
Reply from 123.456.789.0: bytes 32 time<1ms TTL=255
Ifthereisnoresponsefromthegateway,trythefollowing: EnsurethattheOUTSIDEinterfaceisconnectedtotheWANrouterandthe INSIDEinterfacetotheLANswitch. VerifytheIPaddressoftheWANgateway.
18
Step 2: Power on the PacketShaper

ThefollowingtabledescribeshowtopoweronandpoweroffPacketShapermodels. Model 900 Power On 1. Plug power supply cord into the PacketShaper 2. Plug the power supply to AC power. 1. Connect the power cord to the PacketShapers power connector outlet in the back of the unit. 2. Plug the other end of the power cord into AC power. 3. Flip the power switch to the on position. PacketShaper 1700 and 3500 units have one power supply module; the PacketShaper 7500 has two hot-swappable modules. One power cord is included for each installed power supply. Each power supply has its own power switch, located on the back of the unit. 1. Connect the power cord(s) to the PacketShapers outlet(s) in the back of the unit. 2. Plug the other ends of the power cord(s) into AC power. When using two power supplies, be sure to connect the two power cords to outlets on separate circuit breakers. 3. Press the power switch on each power supply. 10000 The PacketShaper 10000 has dual hot-swappable alternating power supplies. Two power cords are included with your PacketShaper one for each power supply. The power switch is located on the back of the unit. 1. Connect the power cords to the PacketShapers outlets in the back of the unit. 2. Plug the other ends of the power cords into AC power. Be sure to connect the two power cords to outlets on separate circuit breakers. The PacketShaper should immediately turn on; if it doesnt, press the power switch on the back of the unit momentarily. (If you press the switch too long, it will not power up. If this happens, just press the switch again.) Note: On some PacketShaper 10000 models configured with two power supplies, an alarm buzz will sound in the event of power interruption, power supply failure, or when only one of the two power supplies is connected to a power outlet. To silence the alarm, press the red button on the power supply. Power Off Unplug the power supply cable. For the PacketShaper 1400, 1700, 3500, and 7500: 1. Flip the power switch to the off position (the PacketShaper will turn off, but the unit's motherboard remains powered). 2. To fully remove power from the motherboard, disconnect the power cord.
1400
1700, 3500, and 7500
1. Toggle the rear power switch. 2. To fully remove power from the motherboard, disconnect the power cord.
19
Step 3: Complete Guided Setup

GuidedSetupisanautomatedprocessforinitialconfigurationofyourPacketShaper andwillautomaticallyrunthefirsttimeyouaccessanewunit.Therearethreewaysto accessGuidedSetup: GuidedSetupviaWebBrowseronpage21 GuidedSetupviaRemoteLoginonpage22 GuidedSetupviaDirectConsoleConnectiononpage22
Pre-Configuration Checklist
Beforeyoubegin,collectthefollowinginformationandwriteitintheValuecolumnfor yourreferenceduringGuidedSetup: Description IP address for the PacketShaper Subnet mask for the subnet on which the PacketShaper resides Example: 255.255.0.0 Site Router (IP address or none) When you set the site router to none, the unit manages all traffic passing through it, regardless of whether the traffic is going to or from the site router. Most customers set the site router to none; this is the recommended setting. When you set a site router IP address, the unit only monitors/manages Ethernet packets going to and from this router. All other Ethernet packets, including multicast, are ignored.
Value
Gateway IP address Example: 172.21.0.1 (Optional) IP address(es) of the domain name service (DNS) server and default domain name Look and Touch Passwords The Look password enables read-only access, while the Touch password enables read/write access. Passwords can be up to nineteen characters long and are case sensitive. They can consist of a combination of letters, numbers, and all special characters. Look password: Touch password:
20
Description LAN link speeds Example: 1000Base T full-duplex Default: auto-negotiate WAN link speeds Example: 1000Base T full-duplex Default: auto-negotiate Guided Setup via Web Browser ToaccessGuidedSetupusingawebbrowser: 1.
Value
OpenyourbrowserandentereitherthefactorysetIPaddress:
207.78.98.254
ortheDNSname:
unconfigured.packetshaper.com
intoyourbrowsersAddressorLocationfield.
Note: Using the DNS name to access an unconfigured unit works only if a DNS server is
configured on your network and your desktop computer is connected to the INSIDE interface. UponsuccessfullyaccessingthePacketShaper,theGuidedSetupwindowappears:
2.
Selectlocalorsharedmode. SharedmodeisusedtoconfiguremultiplePacketShaperswiththePolicyCenter software.IfyouarenotusingPolicyCenter,orifyouwanttoconfiguretheunit independentlyofotherunits,chooselocalmode.
3.
Answerthequestionsaboutyournetworkastheyareasked(refertothePre ConfigurationChecklistonpage20asnecessary).
Note: When prompted, set shaping to off.

4. Whenyouarefinished,clickCommitAllSettings.Adialogboxnotifiesyouthat yourconfigurationwillbesavedtoyourunit.
21
ProceedtoStep4:InstallLicenseKeysonpage24. Guided Setup via Remote Login Youarefreetochooseanyremoteloginutilitythatisavailableforyouroperatingsys tem.Forexample,forcleartextconnections,youcanuseTelnet.Forsecureconnections, youcanchooseanySSHclient,suchasSecureCRTforWindowsorOpenSSHforUNIX operatingsystems. ToaccessGuidedSetupusingthecommandlineinterface: 1. Connecttounconfigured.packetshaper.com(or207.78.98.254)atyourloginutilitys commandlineforexampletelnet 207.78.98.254orssh 207.78.98.254. ThePacketShapersfactoryinstalledIPaddressandpasswordpromptappear. 2. PressEntertobypassthepasswordfornow.YouwillsetthepasswordandnewIP addresslater. WhenyousuccessfullyconnecttoGuidedSetup,youwillseeabannerandprompt similartothefollowing:
PacketShaper v8.4.1 Copyright (c) 1996-2009 Blue Coat Systems, Inc. All rights reserved. PacketShaper not yet configured. Do you wish to be guided through initial setup of PacketShaper? (yes):
3.
PressEntertocontinueandanswerquestionsastheyareasked(refertothePre ConfigurationChecklistonpage20asnecessary).

AftercompletingGuidedSetup,proceedtoStep4:InstallLicenseKeysonpage24. Guided Setup via Direct Console Connection ToaccessthecommandlineinterfaceandperformGuidedSetupwithaserialconnec tion: 1. 2. 3. 4. AttachanullmodemcabletotheserialportonyourworkstationorPC,usingthe connectorthatmatchesyourserialportconfiguration(9pinor25pin). Connectthe9pinconnectorontheotherendofthenullmodemcabletothe PacketShapersportlabeledCONSOLE. Openaterminalemulationprogram(suchasHyperTerminal). Verifythatyouhaveconfiguredyourprogramwiththefollowingvaluesto communicatewiththePacketShapersconsoleserialport: 9600bps,8databits,1stopbit,noparity,nohardwareflowcontrol Ifyouareusingamodemconnectedtotheserialport,themodemmustbesetto: 9600bps,8databits,1stopbit,noparity,autoanswer(usuallyATS0=1inthe standardHayescommandset),andDTRalwayson(usuallythecommandAT&D0 oraDIPswitchsetting).Checkthemodemmanualfordetails.
22 PacketShaper Quick Start Guide
5.
PoweronthePacketShaperifyouhavenotalreadydoneso.Iftheunitwasalready turnedon,youwillneedtopressEnterseveraltimestomaketheconnection. Thepasswordpromptappears.Forexample:

PacketShaper (console) Password:
6.
PressEntertobypassthisprompt.Youwillconfigurepasswordsduringsetup.The PacketShaperpromptappears.PressEntertostartGuidedSetupandanswer questionsastheyareasked(refertothePreConfigurationChecklistonpage20 asnecessary).

AftercompletingGuidedSetup,proceedtoStep4:InstallLicenseKeysonpage24.
23
Step 4: Install License Keys

DependingonyourPacketShapersconfiguration,youmayhavebeenprovidedwith oneormorelicensekeystoenableaparticularWANlinkrateornumberofsupported classes.IfyoudonothavealicensekeyemailfromBlueCoat,continuewithStep5: VerifyPacketShaperConfigurationonpage25.Ifyouneedtoinstalloneormoreli censekeys,proceedwiththefollowingsteps. Toinstallalicensekey: 1. 2. AccesstheCLI. Usethefollowingkeyenablingcommand:
setup keys add <name> <value> <code>
Forexample:
setup keys add linksize 200m e09w8djjioy123ig
3.
Verifyinstalledkeyswiththesetupkeysshowcommand.
setup keys show
Exampleoutput:
Installed Keys: compatibility control linksize dynpart 1 on 200m 10000
4.
Insomecases,themeasurementenginemustberesetafterinstallingalicensekey. Todeterminewhetherornotthisisnecessary,usethemeasureshowcommand.
measure show
5.
Ifthereturneddataindicatesthatameasurementresetisnecessary,type:
measure reset
Aftermeasureresetexecutes,thePacketShaperwillreboot.Onceitrestarts,the measurementenginebeginstorunasabackgroundprocess,whichrequires approximatelytenminutestocomplete. ContinuewithStep5:VerifyPacketShaperConfigurationonpage25.
24
Step 5: Verify PacketShaper Configuration

AfteryoucompleteGuidedSetup,youcanlogintoyourunitviathebrowserinterface. 1. EntertheIPaddressoftheunitinyourwebbrowsersAddressorLocationboxto accesstheloginscreen.
2. 3. 4.
Enterthepassword(ifany)thatyouspecifiedduringGuidedSetup. IfasecureHTTPoverSSLconnectionisdesired,selecttheSecureLogincheckbox. ClickLogin.
Whenyousuccessfullyloginusingabrowser,thePacketWiseinterfaceappearsinyour browserwindow.TheInfotab,shownbelow,isdisplayedinitially.
5.
TheInfotabshowsPacketShaperinformationandhighlevelstatusmessages. ReviewthePacketShaperInfosectiontoensurethattheappropriatesettingswere madeduringtheGuidedSetupprocess,andforanyerrormessages.Inthisexample, PowerSupplyOneStatusreportsasFailed,whichmayindicateadefectivepower supplyor(morelikely)amissingorunpluggedpowercord.

25
Where to Go Next
NowthatyouveinstalledyourPacketShaperandperformedbasicconfigurationtasks, youcanexplorePacketGuide,BlueCoatsextensiveonlinedocumentationforPacket Shaperdeployment.PacketGuideprovidesonlineaccesstoallPacketShaperdocumen tation,includingdeploymentguidance,CLIreference,productspecifications,and configurationtasks.ClicktheDocumentationlinkinthePacketWiseinterfacetoaccess PacketGuide.
26
Appendix A: Pinout Descriptions
Console (Serial) Port

ThePacketShapersCONSOLEportisastandardDB9maleconnection,operatingat 9600 baud,8bits,noparity,1stopbit:
Pin 1 2 3 4 5 6
Name DCD -Data Carrier Detect RXD - Received Data TXD - Transmitted Data DTR - Data Terminal Ready GND - Signal Ground DSR - Data Set Ready
Function Indicates there is a valid connection to another serial device Indicates incoming data (from the terminal to the PacketShaper) Indicates outgoing data (from the PacketShaper to the terminal) Indicates the terminal is ready Signal return for all signal lines Indicates that the terminal is ready to receive data from the PacketShaper Tells the terminal that the PacketShaper wants to send data Indicates the terminal is ready to send data from the PacketShaper Not used
7 8 9
RTS - Request To Send CTS - Clear To Send RI - Ring Indicator
27
Appendix A: Pinout Descriptions
Null Modem Cable

Anullmodemcablehasthefollowingconfiguration:
DCD RXD TXD DTR GND DSR RTS CTS RI
DCD RXD TXD DTR GND DSR RTS CTS RI
28
Appendix B: Safety and Regulatory Information
Thefollowingsectionscontainsafety,regulatory,compliance,andrecy clinginformationaboutyourappliance: DeclarationofConformityonpage30 SafetyWarningsonpage31 CompatibilityandSafetyComplianceonpage35 RecyclingYourApplianceonpage39
29
Declaration of Conformity
We,BlueCoatSystems,Inc.,420NorthMaryAvenue,Sunnyvale,CA,94085,USA, andBlueCoatSystemsInternationalSARL,3aRoutedesArsenaux,1700Fribourg, Switzerland,declareunderoursoleresponsibilitythattheequipmentspecified below: NetworkBandwidthManagementEquipment PacketShaper900/1400/1700/3500/7500/10000 isinconformitywiththeessentialrequirementsofEUdirectives,includingall amendments,andnationallegislationimplementingthesedirectives: 89/336/EEC 73/23/EEC 93/68/EEC 2002/96/ECWEEE 2002/95/ECRoHS 1994/62/ECPPW Byapplyingthefollowingstandards: EN55022:1998/A1/A2 EN55024:1998/A1/A2 EN6100032:2000 EN6100033:1995+A1;2001 EN609501:2001+A11 Placeofdeclaration:Sunnyvale,CA94085 Dateofdeclaration:2March2009 By:TimRedjaian,DirectorofEngineering Contact Address: 420 North Mary Avenue, Sunnyvale, CA 94085-4121, USA Toll-free from USA: 866.30.BCOAT (22627) | Direct: +1.408.220.2200 | Fax: +1.408.220.2250
30
Safety Warnings
SAFETY ELECTRICAL NOTICES
WARNING: ELECTRIC SHOCK HAZARD To prevent ELECTRIC shock, do not remove cover. This appliance contains HAZARDOUS VOLTAGES and should only be opened by a trained and qualified technician. To avoid the possibility of ELECTRIC SHOCK, disconnect electric power to the product before connecting or disconnecting the LAN cables. LIGHTNING DANGER DANGER: DO NOT WORK on equipment or CABLES during periods of LIGHTNING ACTIVITY. CAUTION: POWER CORD IS USED AS THE MAIN DISCONNECT DEVICE. Ensure that the socket outlet is located/installed near the equipment and is easily accessible. CAUTION: THIS APPLIANCE MAY HAVE MORE THAN ONE POWER SUPPLY CORD. Disconnect all power supply cords before servicing, to avoid electric shock.
INSTALLATION
ELECTRICALTYPE CLASS 1 EQUIPMENT THIS EQUIPMENT MUST BE GROUNDED. Power plug must be connected to a properly wired earth ground socket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts. CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions. MOUNTING INSTRUCTIONS CAUTION: Air vents must not be blocked and must have free access to the room ambient air for cooling. CAUTION: MECHANICAL LOADINGMounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven loading. When operating the appliance in an equipment rack, ensure that: The ambient temperature around the appliance (which may be higher than the room temperature) is within the limit specified for the appliance There is sufficient airflow around the appliance Electrical circuits are not overloaded consider the nameplate rating of all the connected equipment, and make sure you have over current protection. The equipment is properly grounded No objects are placed on top of the appliance Operating Temperature This product is designed for an ambient temperature of 32 to 104F (0 to 40C). All Countries: Install product in accordance with local and national electrical codes.
31
CAUTION: RISK OF ELECTRIC SHOCK. An improperly wired socket outlet could place hazardous voltages on accessible metal parts.
ENERGIE RAYONNEE
Ce matriel a t test et est certifi conforme la rglementation amricaine aux normes dfinies pour les appareils.
SECURITE INFORMATIONS SUR LELECTRICITE

ADVERTISSEMENT: DANGER DELECTROCUTION Pour empcher les dangers dELECTROCUTION, ne pas enlever le couvercle. Lquipement ne contient aucun lment rparable par lutilisateur. Cet appareil comprend des TENSIONS DANGEREUSES et ne doit tre ouvert que par un technicien dment qualifi. Pour viter tout risque dELECTROCUTION, dbrancher lappareil de la prise de courant avant de connecter ou de dconnecter les cables LAN. DANGER DE FOUDRE DANGER: NE PAS MANIER lquipement ou les CABLES pendant les priodes dactivit orageuse. ATTENTION: CET APPAREIL COMPORTE PLUS DUN CORDON DALIMENTATION. Rafin de prvenir les chocs lectriques, debrancher les deux cordons dalimentation avant de faire le dpannage. ATTENTION: Le cordon dalimentation est utilis comme interrupteur gnral. La prise de courant doit tre situe ou installe proximit du matriel et tre facile daccs.
INSTALLATION
ELECTRICITEEQUIPEMENT DE CLASSE 1 CET APPAREIL DOIT ETRE MIS A LA TERRE. La prise de courant doit tre branche dans une prise femelle correctement mise la terre. Sinon, des tensions dangereuses risqueraient datteindre les pices mtalliques accessibles lutilisateur. ATTENTION: Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dpend de linstallation lectrique du local. Vrifier quon fusible ou quun disjoncteur de 15A/250V est utilis sur les circuits de CC. ATTENTION: Il y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type quivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. INSTRUCTIONS DE MONTAGE ATTENTION: Ne pas bloquer les fentes daration, ce qui empcherait lair ambiant de circuler librement pour le refroidissement. ATTENTION: REPARTITION DE LA CHARGE MECANIQUE Le montage des appareils dans le bti doit tre effectu de telle manire que la rpartition de la charge mcanique ne pose aucun danger.
32
Temperature de Fonctionnement: Ce produit est capable de tolrer une temprature ambiante 0 40C. Pour tous pays: Installer le produit conformment aux normes lectriques nationales et locales. Zur sicheren Trennung des Gerates vom Netz ist der Netzstecker zu ziehen. Vergewissern Sie sich, das die Steckdose leicht zuganglich ist. Achtung. Explosionsgefahr wenn die Battery in umgekehrter Polaritt eingesetzt wird. Nur mit einem gleichen oder hnlichen, vom Hersteller empfohlenen Typ, ersetzen. Verbrauchte Batterien mssen per den Instructionen des Herstellers verwertet werden. Warning: Read the installation instructions before connecting the system to the power source. Attention: Avant de brancher le systme sur la source dalimentation, consulter les directives dinstallation. Warnung: Vor dem Anschlieen des Systems an die Stromquelle die Installationsanweisungen lesen. Warning: This product relies on the buildings installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors). Attention: Pour ce qui est de la protection contre les courtscircuits (surtension), ce produit dpend de linstallation lectrique du local. Vrifier quun fusible ou quun disjoncteur de 120 V alt., 15 A U.S. maximum (240 V alt., 10 A international) est utilis sur les conducteurs de phase (conducteurs de charge). Warnung: Dieses Produkt ist darauf angewiesen, da im Gebude ein Kurzschlu- bzw. berstromschutz installiert ist. Stellen Sie sicher, da eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird. Warning: The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device. Attention: La combinaison de prise de courant doit tre accessible tout moment parce quelle fait office de systme principal de dconnexion. Warnung: Der Netzteilstecker muss immer zugnglich sein, da er als Hauptabschaltgert dient. Warning: The appliance has more than one power supply connection; all connections must be removed to remove all power from the appliance. Attention: Cette unit est quipe de plusieurs raccordements dalimentation. Pour supprimer tout courant lectrique de lunit, tous les cordons dalimentation doivent tre dbranchs. Warnung: Diese Einheit verfgt ber mehr als einen Stromanschlu; um Strom gnzlich von der Einheit fernzuhalten, mssen alle Stromzufuhren abgetrennt sein. Warning: To prevent bodily injury when mounting or servicing this appliance in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: This appliance should be mounted at the bottom of the rack if it is the only appliance in the rack. When mounting this appliance in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.
33
If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the appliance in the rack. Attention: Pour viter toute blessure corporelle pendant les operations de montage ou de rparation de cette unit en casier, il convient de prendre des prcautions spciales afin de maintenir la stabilit du systme. Les directives ci-dessous sont destines assurer la protection du personnel: Si cette unit constitue la seule unit monte en casier, elle doit tre place dans le bas. Si cette unit est monte dans un casier partiellement rempli, charger le casier de bas en haut en plaant llment le plus lourd dans le bas. Si le casier est quip de dispositifs stabilisateurs, installer les stabilisateurs avant de monter ou de rparer lunit en casier. Warnung: Zur Vermeidung von Krperverletzung beim Anbringen oder Warten dieser Einheit in einem Gestell mssen Sie besondere Vorkehrungen treffen, um sicherzustellen, da das System stabil bleibt. Die folgenden Richtlinien sollen zur Gewhrleistung Ihrer Sicherheit dienen: Wenn diese Einheit die einzige im Gestell ist, sollte sie unten im Gestell angebracht werden. Bei Anbringung dieser Einheit in einem zum Teil gefllten Gestell ist das Gestell von unten nach oben zu laden, wobei das schwerste Bauteil unten im Gestell anzubringen ist. Wird das Gestell mit Stabilisierungszubehr geliefert, sind zuerst die Stabilisatoren zu installieren, bevor Sie die Einheit im Gestell anbringen oder sie warten.
34
Compatibility and Safety Compliance

Overview
The EMI/EMC emissions and safety compliance information for the PacketShaper 900, 1400, 1700, 3500, 7500, and 10000 models are listed below. EMI/EMC Standards AS/NZS 3548 Class A AS/NZS 4252.1 CNS 13438 Class A ICES-003, Class A EMC Directive 89/336/EEC EMC Directive 73/23/EEC EMC Directive 93/68/EEC EN 55022:1998 Class A EN 61000-3-2:1995_A1(98) +A2(98), & prA14(00) EN 61000-3-3:1995 EN 55024:1998 FCC 47 CFR part 15, subpart B, Class A GOST-R 60950-2002 GOST-R 51318.22-99, .24-99 KN55022 Class A KN6100-4-2,3,4,5,6,8,11 VCCI:2002, Class A Safety Standards IEC 60950-1 EN 60950-1+A11 UL 60950-1: 03 CAN/CSA C22.2 No. 60950-1: 03
United States FCC Statement

This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning this equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
35
Change the direction of the radio or TV antenna. To the extent possible, relocate the radio, TV, or other receiver away from the product. Plug the product into a different electrical outlet so that the product and the receiver are on different branch circuits. If these suggestions dont help, consult your dealer or an experienced radio/TV repair technician for more suggestions. NOTE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: Any modification to the equipment not expressly approved by Blue Coat could void your authority to operate the equipment.
European Union (CE) Statement

This product is in conformity with the essential requirements of EU directives, specifically EU Directives 89/ 336/EEC, 73/23/EEC and 93/68/EEC, by applying the following standards EN55022: 1998, EN55024:1998, EN61000-3-2: 2001, EN61000-3-3: 1995 plusA1: 2001,EN60950-1: 2001
European Union CISPR 22 Statement

WARNING: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.
Japan VCCI Statement

Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. Internal access to Blue Coat devices is intended only for qualified service personnel.
Canada Compliance Statement (Industry Canada)

Cet appareil numrique respecte les limites bruits radiolectriques applicables aux appareils numriques de Classe A prescrites dans la norme sur le matriel brouilleur: Appareils Numriques, NMB-003 dicte par le Ministre Canadien des Communications.
36
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: Digital Apparatus, ICES-003 of the Canadian Department of Communications.
Taiwan BSMI Class A EMI Statement
Australia C-tick Statement

WARNING The system is designed to operate in a typical office environment. Choose a site that is: Clean and free of airborne particles (other than normal room dust) Well-ventilated and away from sources of heat including direct sunlight Away from sources of vibration or physical shock Isolated from strong electromagnetic fields produced by electrical devices In regions that are susceptible to electrical storms, we recommend you plug your system into a surge suppressor and disconnect telecommunication lines to your modem during an electrical storm. Provided with a properly grounded wall outlet Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. Ensure that the system is disconnected from its power source and from all telecommunications links, networks, or modem lines whenever the chassis cover is to be removed. Do not operate the system with the cover removed.
Russia Certification
All PacketShaper models are Russia GOST-R certified.
37
Korea MIC Statement
38
Recycling Your Appliance

As part of Blue Coats Blue Planet initiative, customers can recycle Blue Coat hardware, in accordance with the following terms and conditions. Blue Coat Blue Planet Recycling Service (the Service) for Customers only Service Contract Terms and Conditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. BY ORDERING THIS SERVICE, YOU ARE INDICATING THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS (THE "CONTRACT") WILL SUPPLEMENT THE TERMS AND CONDITIONS OF ANY APPLICABLE OVERRIDING AGREEMENT BETWEEN YOU AND BLUE COAT SYSTEMS, INC OR BLUE COAT SYSTEMS INTERNATIONAL SARL. (COLLECTIVELY, BLUE COAT) OR, IN THE ABSENCE OF SUCH AN AGREEMENT, BLUE COATS STANDARD END USER LICENSE AGREEMENT OR SUPPORT SERVICES TERMS AND CONDITIONS. Service Overview The Service provides a way for Blue Coats customers to recycle Blue Coat hardware and field replaceable units (collectively, "Hardware"). Customer Responsibilities You must pack your Hardware in accordance with Blue Coat's packaging instructions. You must pack your Hardware in a suitable box for transport and label: Attention: BLUE COAT Recycling. You must make the packaged products available for pickup in a secure, easy to access location. The Hardware will not be returned to you. You will ensure that the material shipped is only Hardware and no other products or materials. You represent and warrant that the Hardware you ship was purchased by you through an authorized Blue Coat channel. NOTICE REGARDING CUSTOMER DATA: You are responsible for all confidential data that may be stored on the Hardware. Before you ship the Hardware for recycling, you are responsible for: (a) deleting the data on the hard-disk drives and any other storage devices in the Hardware; (b) backing up or transferring any data prior to deletion; and (c) removing any removable media, such as diskettes, CDs, or PC Cards, however, you may not remove the hard-disk drive(s) or any other storage devices. Blue Coat does not accept liability for loss of or leakage of confidential data or loss of any software. NO CONTAMINATED PRODUCTS: The Service is not intended for Hardware that is or has become contaminated or suspected of being contaminated with chemicals, biological agents or other substances that are not integral to the original new equipment or otherwise associated with normal office or household environments. Hardware that may be contaminated must be decontaminated prior to recycling. Blue Coat does not offer decontamination services. If you fail to comply with the terms and conditions of this Contract, then Blue Coat is not obligated to provide the Service to you. In addition, the carrier may refuse shipment and you may incur additional fees.
39
Cancellation Policy You may cancel the Service by giving not less than 48 working hours cancellation notice on working days prior to a confirmed collection date. No cancellations beyond this time period. Any charges incurred resulting your decision to cancel the collection less than 48 hours notice on working days, shall be borne by the you. To cancel your order, email to rma@bluecoat.com Warranty BLUE COAT WARRANTS THAT IT WILL PERFORM THE SERVICE WITH COMMERCIALLY REASONABLE CARE. BLUE COAT MAKES NO OTHER WARRANTY AND DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability IN NO EVENT SHALL BLUE COAT BE LIABLE FOR DIRECT OR INDIRECT DAMAGES INCLUDING BUT NOT LIMITED TO LOST PROFITS, OR ANY SPECIAL, INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION SHALL APPLY EVEN IF BLUE COAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. General Neither party will be liable for its failure to fulfill any obligation under this Contract due to causes beyond its reasonable control. This Contract is non-transferable. For additional information, see:
http://www.bluecoat.com/company/environmentalsafety
40
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PacketShaper Quick Start Guide

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Chapter 2: Configuring a PacketShaper ...................................................15

Appendix A: Pinout Descriptions ..............................................................27

Appendix B: Safety and Regulatory Information.....................................29

PacketShaper Quick Start Guide

PacketShaper Quick Start Guide

InthePacketWisebrowserinterface,clicktheDocumentationlink. Visithttps://hypersonic.bluecoat.com/packetguide/version.htmand selectthePacketGuideversionthatmatchestheinstalledversionofPacketWise software.

Customer Support Foranswerstotechnicalquestions,visit:

PacketShaper Quick Start Guide

About Your PacketShaper

Whats in the Box

3500 & 7500

PacketShaper Front Panel

USB Power Status Fault

Management RJ-45 Connector Inside RJ-45 Connector Outside RJ-45 Connector

PacketShaper Quick Start Guide

Electrical and Environmental Specifications

Heat Dissipation: 164 BTU/hour (42 Kcal/hour) Noise Level: 56 dB

PacketShaper Quick Start Guide

PacketShaper Quick Start Guide

Supported Versions of PacketWise

PacketShaper Quick Start Guide

Rack Mount Considerations

PacketShaper Quick Start Guide

Air Flow Vents

Bracket Center-Mounting Position

PacketShaper Quick Start Guide

SIDE SPE ED LINK Tx/R x

Cable Pass-Through Aperture

Pack etSha per

PacketShaper Quick Start Guide

Power Supply Bracket

eth1 WAN MGM T

PacketShaper Quick Start Guide

AttachadirectmountbrackettoeachsideofthePacketShaper.Youcanmountthe unitfacingeitherforward(asshownbelow)orbackward(withthenetwork interfacesfacingfront).

Pack etSh aper

STA TUS DISK

BAC INSIDE KUP OUTSI DE SPE ED LINK Tx/R x

PacketShaper Quick Start Guide

PacketShaper Quick Start Guide

Chapter 2: Configuring a PacketShaper

PacketShaper Quick Start Guide

Chapter 2: Configuring a PacketShaper

Step 1: Connecting a PacketShaper to the Network

Note: For more deployment options, refer to https://hypersonic.bluecoat.com/

Selecting the Right Cable

Connecting Between a Switch and Router

PacketShaper Quick Start Guide

Chapter 2: Configuring a PacketShaper

Withanorangecrossovercable,connectthePacketShapersOUTSIDE interfaceto therouter.

INSIDE SPEED Tx/Rx LINK

OUTSIDE SPEED Tx/Rx LINK

Connecting Between a Switch and Server

(Optional)IfyourPacketShaperhasamanagementport(MGMT)oraLAN ExpansionModule(LEM),youcanconnecttheseinterfacestoarouterorswitchon yourmanagementnetworkforoutofbandmanagement.

PacketShaper Quick Start Guide

Chapter 2: Configuring a PacketShaper

(Optional)IfyourPacketShaperisconfiguredwithbackupnetworkports,connect yourbackuproutertotheBACKUP OUTSIDEinterfaceonyourPacketShaper,and connectyourswitch(orbackupswitch)totheBACKUP INSIDEinterface. ProceedtoVerifyNetworkTrafficwithPowerOffonpage18.

Verify Network Traffic with Power Off

Ifthereisnoresponsefromthegateway,trythefollowing: EnsurethattheOUTSIDEinterfaceisconnectedtotheWANrouterandthe INSIDEinterfacetotheLANswitch. VerifytheIPaddressoftheWANgateway.