NLYTE WORKFLOW MANAGER

data s h eet

workflow for data center moves, adds & changes The Nlyte Workflow Manager (WFM) provides the ability to define and control the automated execution of service request processes within the Nlyte 7 data center infrastructure management (DCIM) suite. Nlyte WFM focuses on driving the execution of Workflow to deliver increased efficiency and productivity through the coordination and standardization of processes and tasks. Nlyte WFM uses a web-based, graphical workflow engine enabling you to design any type of workflow and manage its progress. The workflow execution includes sending alerts and reminders to ensure timely completion. Using details captured as the workflow is processed, Nlyte WFM allows you to define service driven processes in line with your current business activities, enabling you to efficiently model complex business processes, streamline existing workflow applications and manage progress. This includes task e-mail alerts to advise the timely completion of service.

The Nlyte Workflow Manager provides three main elements to help manage services and service requests:
Process Form

designer - Defines your services and their workflow processes. builder - Defines forms for capturing process information from your staff. request engine - Initiates and monitors your execution of service requests, coordinating interaction between staff and monitoring task duration to protect SLAs.

Service

Nlyte Workflow users tend to revise and improve their existing processes once they see them graphically represented. Nlyte Workflow Manager Key Features and Benefits
Can

stand-alone or integrate with pre-existing ticketing system (e.g. BMC Remedy) and workflow applications for bi-directional information flow that would otherwise be in siloed locations. intuitive GUI helps rapidly build and define workflows and services while connecting to a fully functional work desk. pre-process steps such as procurement and decisionmaking to establish true process timelines. asset activities (MACs) directly into the workflow saving you the time of managing them separately: single point of data entry. that drives staff interaction with permissionbased forms which can be editable, read-only or even hidden. task assignments, attach work orders, auto-send email reminders and set exclusion dates to reduce error and lag-time. view of task status that keeps everyone aware of progress and next steps. in-system, online helps ensure robust workflows. service delivery SLAs by assigning time to and tracking each step in your processes. charge-back and show-back by assigning business groups to workflow steps. your server deployment time period. ITIL and COBIT best practices become compliant. NLYTE WORKFLOW MANAGER
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Easy,

Create

Include

Auto-execution Track

Nlyte Workflow Manager: Graphical view of the main workflow

and the core activities library.

Real-time Complete Improve Create

Nlyte WFM has an icon-driven, highly flexible, drag-and-drop, graphical process designer and form builder to define services, and an operational work desk to initiate service requests and monitor and manage their execution. By defining regular processes, automating execution and driving staff interaction, you can coordinate and standardize operational effort to increase efficiency and productivity of service request delivery.

Reduce Enforce

NLYTE WORKFLOW MANAGER

PROCESS DESIGNER Processes are the building blocks of all services. The definition of a service starts with defining the processes that users must follow to deliver the service successfully and consistently. The core activities library offers standard activity types that can be dragged onto the workflow stage to create a process. The basic activity types are listed below:
User Build

a library of standard forms from which forms can be selected for data capture in different processes.

The form controls library offers standard controls that can be dragged onto the building stage to create the form. The basic control types are described below:
Text Text

input records a single line of information. area allows entry of free form text. box offers a selection of values. box specifies true or false for a condition. places a label on the form.

activity the basic building block of a workflow and is used to create a process. activity container allows individual user activities to be grouped and executed in a linear workflow sequence. activity container allows two or more activity branches to be executed simultaneously. activity container allows you to create two or more separate activity branches and to define business logic to determine which branchs activities are executed. branch for the branch activity container adds additional branch activities to the branch activity container. back activity container loops user activities as long as a condition is met, otherwise execution moves to the activity following the loop. activity - allows you to perform an action in a thirdparty system, such as BMC Remedy. Start activity - allows you to specify when the SLA period for a service request starts. activity - allows you to create, rename, move or recycle an asset. External Process activity - allows you to link to an external process.

Combo Check Label Date URL

Sequential Parallel Branch

chooser allows a user to specify a date. link includes a URL on the form.

Activity Loop

SERVICE REQUEST ENGINE Managing service requests includes the full range of work from raising a request to completing the individual process tasks required to fulfill the service. It also includes monitoring the request and its tasks throughout service delivery. Nlyte Workflow Manager separates the management of service requests into two discrete areas of responsibility, each conducted by a different group: 1. Raising the request: Conducted by the customer business unit. 2. Fulfilling the request: Conducted by one or more support groups
completing the tasks.

Integration SLA

Asset

Invoke

FORM BUILDER With forms users can share information required for a service request. With the Form Builder you can:
Create

forms for capturing activity-related information from users at specific points within the workflow for better collaboration and an auditable record of change.

To help ensure users take account of changing customer requirements and business circumstances throughout the life cycle of each service request, Nlyte WFM allows issues to be recorded against individual tasks to indicate customer requirements or issues that need to be resolved before the task can be completed. This ensures formal SLAs and customer expectations are met.

To

order, mention part number: NLYTE-WFM available. Visit www.nlyte.com/training user manual available

About Nlyte Software

Nlyte Software is the worlds leading software company focused on planning, managing and optimizing data centers. Nlyte Software enables enterprises to seamlessly extend IT management software to include the physical, logical and virtual layers of the data center, maximizing the financial benefits from the optimized utilization of power, space and assets. Nlytes proven platform is used in the data centers of some of the largest and most valued companies in the world. For more information, please visit our website: http://www.nlyte.com.

Training For

Complete

more information, contact us at info@nlyte.com or visit www.nlyte.com

Copyright 2013 Nlyte Software Limited. All rights reserved. Nlyte is a registered trademark and Nlyte Software is a trademark of Nlyte Software Limited. All other brands or product names are the property of their respective holders. Information in this document is subject to change without notice and does not represent a commitment on the part of the vendor.

NLYTE WORKFLOW MANAGER

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