Lok Nayak Hospital

Aims and Objectives of the Organization The Chief Objective of this Hospital is to provide adequate care and treatment to its patients free of costs (within the limits imposed by scarce resources. Its principal product is medical, surgical and Nursing Service to the patients and its central concern is the life and health of the patients. This Hospital is committed to provide quality health care services free of cost without any discrimination to all (except CT Scan, nursing home etc.). Almost all specialties are providing services in the out patient deptt. (OPD) and admission is done in various wards for 1400 beds. Patients are seen in OPD and in casualty (emergency) for treatment and admission are done, if necessary. Casualty & Emergency function round the cock (24 Hours) under the supervision of senior doctors. Mission/Vision: -

The vision is to cater to the health needs of all and provide the best of medical care services. To meet these challenges the hospital has under the able leadership and guidance, taken up a prestigious plan to continue to be the leader in providing excellent medical care facilities in various domains of health. Various specialties, subspecialties and super specialties have been introduced since inception and are being strengthened. However, with burgeoning population in Delhi and resulting pressure on health services and hospitals, there is a constant need of expansion and increase in number of beds. In last 8 years, foundation stones of a number of multistoried blocks were laid and these are on the verge of completion. These blocks are well equipped with state of the art, infrastructure and technology. Various national health programmes are implemented through this hospital. Also, IEC activities are undertaken regularly to create awareness in the public on the various aspects of Health and to equip people in taking primary preventive health steps.

Brief history and background for its establishment

The starting point of this hospital goes back to the year 1930 when a building was constructed as barracks to house some of the defense personnel of British Empire. There is a plaque at the entrance to this hospital that commemorates the start of this building in the year 1930. The stone of this building was laid on 10th January, 1930 by the then Viceroy and Governor General of India Lord Irwin. The architect of this building is typically British and more so at the main entrance of the building. The main entrance of the building is still preserved in its original glory and is currently the office of the Medical Superintendent of Lok Nayak Hospital The present name for the old Irwin Hospital. 5-6 years after the commissioning of these barracks, it was felt necessary that a hospital should be started in the center of Delhi. These barracks were therefore converted into a General Hospital in 1936 with 320 indoor beds. The hospital was named Irwin Hospital after the name of the then Viceroy Lord Irwin. Lok Nayak Hospital as it stands now is a premier public hospital under govt. of NCT of Delhi with present bed strength of 1400. During these six decades of its existence this hospital has grown enormously in its size and dimensions so as to cope with the growing needs of ever increasing population of this capital city. The hospital renders secondary and tertiary care through a team of dedicated and highly qualified medical, Para-medical and technical staff supported by sophisticated network of specialized laboratories. The catchment area of the hospital includes the most thickly populated old Delhi areas including Jama Masjid and Trans-Yamuna area. However, with the opening of the Guru Teg Bahadur hospital, the pressure from the population of Trans Yamuna area has considerably reduced. On the other hand patients attending the hospital from

the neighbouring states and other parts of the city have increased manifold. This shows the popularity of the hospital in terms of various services provided in the hospital. The hospital provides the general medical care encompassing all the departments like Medicine, Surgery, Gynecology, Pediatrics, Burn and plastics and others etc. It is the first teaching hospital to have started a department of occupational and environmental health to dealing with emerging occupational and environmental health hazards. The department supervises and monitors the on going bio-medical waste management programme as well as offers training to hospital employees to ensure safe bio-medical waste disposal. It also furnishes advanced facilities like dialysis, respiratory care, plastic surgery, lithotripsy, and others.

Organization Chart Lok Nayak Hospital Medical Superintendent * HODs of all Clinical Deptt. Unit Incharg e Addl. M.S. (Admn.) Addl. M.S. Addl. MOI/c M.S. Casualty (OPD) & Emergenc y CCMO Staff Surgeon III OS-EV Speciali sts MOs SRs Steno s UDCs MRO S.A. CMOs SRs Jr. Staff Surgeon All HODs/ Unit I/c during OPD hours Head Clerks UDCs AAO Jr A.O ANS Nursing Sister Clinical Instruct or Asstt. Libraria n Director (A) Dy. Cont. of Accts. Nursing Supdt.

Vice Pr. ABCON

DMS (A)

DMS (MRD )

DNS

Sister Tutor

OS E-I, Sr A.O OS-E-II OS-E-

JRs

LDCs Peon

S.I.

JRs

LDCs

Stenos Head Clerks UDCs LDCs care only

UDC Peons s LDC s Peon * All HODs interact with M.S. in matters concerning patient

Staff Nurse Nursing Orderly

NURSING SUPTD. 23232400, EXT. 4374 (O), 4482 (R)

DNS (I/C O.T. & ORTHO) BLOCK)

DNS DNS DNS DNS (I/C GYNAE & OBS.) (I/C PEADS & O.P.D.) (I/C EM. & MED.) (I/C SURGICAL

ANS

ANS

ANS

ANS

ANS

Allocation of business

The clinical services of this Hospital are divided into following categories:
a. -Medicine b. -Surgery c. -Pediatrics d. -Orthopedics e. -Ear, Nose, Throat ENT f. -Gynae & Obstetrics & Family Welfare (Fem.) g. -Burns & Plastic Surgery h. -Pediatric Surgery i. -Skin & S.T.D. j. -Neurosurgery k. -Dental l. -Family Welfare (Male) and Infertility m. -Aids Counseling Clinic n. Blood Bank o. Anaesthesiology

The administration wing of the Hospital related tp gp C & gp D is controlled by Director Administration who is assisted by four Establishments headed by Four Office Superintendents.The Administrative wing of the hospital related to gp A and gp B is controlled by Addl. M.S(Administration), Also the Accounts side is controlled by Deputy Controller of Accounts who is assisted by Sr.Accounts Officer, A.A.O, J.A.O, supported by Ministerial Staffs-Head Clerks, U.D.Cs. L.D.Cs. The Planning Cell of the Hospital is involved in the Plan expenditure, post creation, PWD related works etc. The Hospital has its own Laundry, biomedical waste management facility, workshop, kitchen and Departmental Canteen to cater to patients and staff.

Duties to be performed to achieve the mission: Apart from treatment of the patients both out door and indoor by the expert medical staff, other duties which are undertaken to achieve the mission are as under: Guidance and counseling to patients (Indoor as well as out door patients) Making the disabled aware of the services and provision available for than (Govt. & Voluntary sector) Issuance of disability certificate to physically disabled, deaf & dump, M.R, Children and Burn Patients. Provision of Railway concession to cases suffering from physically disabled, cancer, Tuberculosis, Leprosy, Deaf & Dump, Kidney patients etc. Networking with Govt. Department, N.G.Os and individual donor to enlist their help for the disabled poor and needy patients of the hospital. Counseling services for patients and their families. Motivation for family planning and blood donation. Mediation between the patients/their families and the health personnel of the hospital facilities effective medical care to the patients. To attend the referral services from the doctors for indoor patients. Managing all Medico-legal cases coming under the adjoing police stations. Restoration for unknown patients. Providing referral services to patients. To attend different court of Delhi under Motor accident claim tribunal. Lesion with all the institutions under directorate of Social welfare.

 Attending patients of " Stri Shakti Camp. To attend unattended/unknown patients. Issuing medical certificates to the patients both indoor & outdoor. To provide rehabilitation services to the patients. To provide financial medical Aid with the help of Hospital Welfare Society. Rehabilitation of destitute/unknown/unattained Road accident patients in different centers under Dte. Of Social Welfare and other welfare institute and also in their respected home. Looking after the work of Delhi Right to Information Act. 2000. Establishing contents and holding consultation for main ting harmonies relation between hospital management and its staff. Looking after grievances/complaints of the patients in the hospital.

Details of services rendered The hospital has the following clinical, consultancy, advisory, and investigation services:1) ADMISSION CUM ENQUIRY 2) SURGERY O.P.D. REGISTRATION 3) SURGERY O.P.D. 4) PAEDIATRICS SURGERY O.P.D. 5) ORTHOPAEDICS O.P.D 6) GYNAE O.P.D. (S.S. MAT. BLOCK) 7) ENT O.P.D. 8) MALE FAMILY WELFARE CLINIC

9) ULTRASOUND 10) MINOR OT 11) ORTHO X-RAY 12) BLOOD INVESTIGATIONS 13) CLINICAL PATHOLOGY 14) DRESSING ROOM (FEMALE) 15) PHARMACY 16) STAFF SUROEON(CIVIL SURGEON) 17) JUNIOR STAFF SURGEON 18) BIOCHEMISTRY 19) SOCIAL WORK DEPTT. 20) INJECT1ON ROOM 21) PAC ROOM 22) LITHOTRIPSY & SELECTRON 23) RESPIRATORY LABORATORY 24) ENDOSCOPY 25) ECHO LABORATORY 26) TMT LABORATORY 27) NUCLEAR 28) MEDICINE LAB 29) COBALT RADIOTHERAPY ROOM 30) MADICIN O.P.D. REGISTRATION 31) MADICIN O.P.D. 32) PAEDIATRICS MEDICIN O.P.d. 33) ORTHO O.P.D. .

34) DENTAL O.P.D. 35) RADIOTHERAPY O.P.D. 36) SKIN AND VD O.P.D. 37) SENIOR CITIZEN SUNDAY CLINIC 38) BURNS AND PLASTIC O.P.D. 39) OPD X-RAY 40) MAIN X-RAY REGISTRATION 41) URINE/STOOL/SPUTUM 42) DRESSING ROOM(MALE) 43) ECG ROOM 44) PHYSIOTHERAPY 45) FRACTURE CLINIC 46) BLOOD BANK 47) CT SCAN

48) VACCINATION

OTHER SERVICES: Ambulance Services available on payment round the clock CATS Tel. No. : 1099, 102 (Free for poor patients, MLCs and Unknown patients All the referred cases from Tihar jail (prisoners) are entertained by OPD In-charge/ DMS (OPD)/Staff Surgeon, which is being handled in the room of staff surgeon. Medical Board / Medical Legal Cases: -

(a) All the Medical Examination for First Entry in Govt. Service (NonGazatted) Dept. allotted by H & F W Dept. G.N.C.T. of Delhi. (b) Second Medical Opinion for Employee of G.N.C.T. Of Delhi (NonGazatted) Dept. allotted by H & F W Dept. G.N.C.T. of Delhi. RAILWAY CONCESSIONS: Railway concessions are issued in the room no 21. by the Dr. Anita Bangotra(D.M.S.) for the handicaps individuals. HANDICAPPED CERTIFICATES: Handicapped Certificated for the patient of Orthopedics, ENT and Burn & Plastic are issued in room no. 21 by Dr. Anita Bangotra(D.M.S).

Citizens interaction This Hospital is committed to provide quality health care services free of cost without any discrimination to all citizens of the country. As a policy nobody is refused medical care including admission even if the facilities are full. Almost all specialities are providing services in the out patient deptt. (OPD) and admission is done in various wards for 1400 beds. Patients are seen in OPD and in casualty (emergency) for treatment and admission is done, if necessary. The hospital has also constituted the hospital advisory committee which includes the publicly elected members. This committee works for welfare and improvement of the hospital.

Postal address of the main office, attached/subordinate office/field units etc. Main Office: Office of the Medical Superintendent, Lok Nayak Hospital, 2, Jawahar Lal Nehru Marg, New Delhi 110002.
Map of office location In Central Delhi there is the historical area of Delhi Gate. There are tow important roads with historical names, which meet at this point. The names of these roads are Jawahar Lal Nehru Marg and Bahadurshah Zafar Marg. Jawahar Lal Nehru road travels towards West Delhi whereas Bahadur Shah Zafar Marg travels towards South Delhi. The area lying between these two roads has the institutions of Lok Nayak Hospital and Maulana Azad Medical College Complex.

Map given below :-

MAP OF OFFICE LOCATION : LOK NAYAK HOSPITAL

D A R Y A G A N J
DELHI

R I N G R O A D

RAJ GHAT

ASAF ALI ROAD

GATE

Ambedkar Stadium JAWAHAR LAL NEHRU MARG

LOK NAYAK HOSPITAL ITO

Bahadur Shah Jafar Marg

I. T.
O.

M A M C

Working hours both for office and public

OPD: MORNING 9 AM to 1 PM

(Registration 8.30AM to 1PM) EVENING 2 PM to 4 PM

(Registration 1:30 PM to 3:00PM) ADMINISTRATIVE OFFICE: WEEKDAYS LUNCHTIME SATURDAY 9 AM TO 4.45 PM 1.00PM TO 1.30 PM 9 AM TO 1.45 PM

* OPD and administrative offices remain closed on Sundays and Gazetted Holidays except Senior Citizen Clinic on Sundays. ADMISSION CUM ENQUIRY (FACILITATION COUNTER): During working hours 9.00 am to 04.45 pm GATE NO. 4 (MAIN * WEEKDAYS - 9 AM TO 4 PM AND SATURDAYS - 9AM TO 1 PM After working hours till next day NEW CASUALTY MAIN GATE (NEAR * BEYOND OFFICE HOURS & HOLIDAYS ENTRANCE) OPD BLOCK)

VISITING HOURS FOR THE HOSPITAL WARD: SUMMER (APR-SEP) EVENING 5PM to 7PM WINTER (OCT-MAR.) EVENING 3.30' PM-to 5.30 PM

One attendant's pass is issued to every patient at the time of admission, which is required by attendants to enter the hospital Wards during working hours i.e before and after visiting hour.

Public interaction This Hospital is committed to provide quality health care services free of cost without any discrimination to all citizens of the country. As a policy nobody is refused medical care including admission even if the facilities are full. Almost all specialities are providing services in the out patient deptt. (OPD) and admission is done in various wards for 2000 beds. Patients are seen in OPD and in casualty (emergency) for treatment and admission is done, if necessary. The hospital has also constituted the hospital advisory committee which includes the publicly elected members. This committee works for welfare and improvement of the hospital.

Grievance redress mechanism PUBLIC GRIEVANCE CELL: . Public grievance incharge, Addl. M.S. (O.P.D.) Phone: 2323 6400 manjudave@hotmail.com AREA Casualty & Emergency OPD Pharmacy Indoor Kitchen Services Canteen Services Telephone Services Nursing Home Gen. Administration VISITING HOUR Summer (April-Sept.) 5.00 P.M. To 7.00 P.M. Winter ( October-March) 3.30 P.M. To 5.30 P.M. Person to be contacted Dr. Jayant Kumar Sharma Dr. Jayant Kumar Sharma Anita Bangotra Concerned H.O.D. Dr. Suneeta Meena Dr. Atul Kochhar Dr. Sunil Kumar Sh. A.K. Kaushal

Flow Chart of Grievance Redressal for Casualty & Emergency (During Office hours) MO I/c (Casulty & Emergency) Chief C.M.O. Direct to CMO after Office hours CMO

Ahilya Bai College of Nursing (ABCON)

INTRODUCTION The School of Nursing attached to LokNayak Hospital was established in the year 1936 with 15 students. It was the largest school of nursing in Delhi and the only such school under the Delhi administration. The General Nursing and Midwifery course was of 3 years duration with two intakes. With effect from 1986 the Indian Nursing Council had revised the General Nursing and Midwifery course to 3 years duration with only one intake in a year. School of Nursing was upgraded in July 1993 to College of Nursing named AHILYA BAI COLLEGE OF NURSING, LOK NAYAK HOSPITAL, NEW DELHI. BSc (hons) Nursing course of University of Delhi offered by the college extends over a period of four academic years, inclusive of Internship. Lok Nayak hospital (formerly known as Irwin Hospital), Gobind Ballabh Pant Hospital and Guru Nanak Eye Centre with 1482, 601, & 184 beds respectively are the associated hospitals for imparting practical training to the students. The purpose of the course is to assist the students to become a professional nurse who is committed to the promotion of health, prevention of disease and care and rehabilitation of the clients. Nursing is concerned with the individual patient, family and community. The college provides opportunities for the student to integrate and utilize knowledge, understanding and skills from the various fields of learning necessary in the practice of nursing. The curriculum has been planned to provide breadth of knowledge to situations where the nurse will work as a member of health team for group of patients, families, community in Urban and rural areas. Areas of study include:- Biophysics, Biochemistry, Biology, and Microbiology, Fundamentals of Nursing, Anatomy and Physiology, Psychology, Sociology, Qualifying English, Preventive and Social medicine and Epidemiology, Nutrition and Dietetics, Medical Surgical Nursing, Psychiatric Nursing, Pediatric Nursing, Obstetrical Nursing, Community Health Nursing, Introduction of Nursing, Education and Administration and Introduction of Research and Statistics. Students have practical experience both in hospital and community setting. Examinations are held in four parts at the end of each academic year (March/April).

AIM The aim of the undergraduate nursing program is to: Prepare graduates to assume responsibilities as professional, competent nurses and midwives in providing promotive, curative, and rehabilitative services. Prepare nurses who can make independent decisions in nursing situations, protect the rights of and facilitate individuals and groups in pursuit of health, function in the hospital, community health nursing services, and conduct research studies in the areas of nursing practice. They are also expected to assume the role of teacher, supervisor, and manager in clinical/public health setting.

OBJECTIVES On completion of the four years B.Sc Nursing program the graduate will be able to: 1. Apply knowledge from physical, biological, and behavioral sciences, medicine, including alternative systems and nursing in providing nursing care to individuals, families and communities. 2. Demonstrate understanding of life style and other factors, which affect health of individual and groups. 3. Provide nursing care based on steps of nursing process in collaboration with the individuals and groups. 4. Demonstrate critical thinking skill in making decisions in all situations in order to provide quality care. 5. Utilize the latest trends and technology in providing health care. 6. Practice within the framework of code of ethics and professional conduct, and acceptable standards of practice with legal boundaries. 7. Provide promotive, preventive, and restorative health services in line with the national health policies and programmes. 8. Communicate effectively with individuals and groups, and members of the health team in order to promote effective interpersonal relationships and teamwork. 9. Demonstrate skills in teaching to individuals and groups in clinical/ community health settings. 10. Participate effectively as members of the health team in health care settings.

11. Demonstrate leadership and managerial skills in clinical/community health settings. 12. Conduct need based research studies in various settings and utilize the research findings to improve the quality of care. 13. Demonstrate awareness, interest, and contribute towards advancement of self and of the profession. ADMISSION REQUIREMENTS 1. The minimum age of admission shall be 17 years on or before 1st October of the year of admission. 2. The minimum educational requirements shall be the passing of: Higher secondary school certificate examination (12 years course) Or Senior school certificate examination (10+2), pre degree examination (10+2) Or An equivalent with 12 years schooling from a recognized board or university with science (physics, chemistry, biology) and English with minimum of 50% aggregate marks (PCBE) 3. Candidate shall be medically fit. ENTRANCE/ SELECTION TEST Selection of the candidates should be based on the merit of the entrance examination held by university or competent authority. DURATION Duration of the course shall be four years including internship. VACATION 8 weeks vacation shall be given each year.

DURATION COURSE DURATION Weeks available per year Vacation Gazetted holidays Examination(including preparatory) Available weeks Hours per week Practical Theory Internship practical Hours available per academic year WORK PROCESS: 1. College calendar. 2. Admission activities. 3. Academic activities. >Theory >practical 4. Attendance register 5. Examination report 6. Student/staff health care record. 7. Cumulative record. 8. Inventory book. 9. Hostel 10. Mess. 11. Library. 12. Staff development. 13. Complaint book. 14. Personal diary. 15. Office work. 4YEARS 52weeks 8weeks 3 weeks 4 weeks 37 weeks 40 30 hours per week 10 hours per week 48 hours per week 1480 (37 weeksx40 hours)s

ORGANIZATIONAL CHART Administrative and Financial Control, Ministry of Health and Family Welfare, Department of Health and Family Welfare, Government of NCT Delhi.

Academic control Faculty of science, Department of Nursing, University of Delhi.

Principal M.S.

Director Administrative Administrative Control Vice Principal (Academic and Administrative Control

Sr. Lecturer

Librarian

Home Sister

Mess Sister

OS/Head Clark

Sr. Tutor

Library Attendant

Chowkidar/safai karmachari

Mess Staff Nurse

U.D.C.

Driver

Sister Tutor

Cooks/Masalchi/B earer

L.D.C.

Clinical Instructor

Peons