Chapter 1 Communication

Define communication 1 Importance of communication 2, 5 Communication process 3, 6 Nature of Communication 6 Process of communication. 6 In the bosss office 8 Communication Principles 9, 11 Objectives of communication 12 Barriers of communication 13

Chapter 2 Communication Network

Formal communication 17 Types of formal communication 17 Downward communication 18 Upward communication 19 Horizontal communication 19 Informal communication. 20 Functions of informal network 20 Informal channels of communication 21 Grapevine phenomenon 21 Types of grapevine chains Merits of grapevine Demerits of grapevine Effective use of grapevine 23 Types of communication 24 Face to face communication. 24 Teleconferencing 25 Document of computer conferencing 26 Telephone and voice mail 26 Written communication 26 Verbal communication. 27 Non verbal communication. 29 Types of verbal communication 29. Voice Appearance Face and eyes Posture and movements 30

Personal space and distance 31 Talking 31 Elements of good talking 31 Principles of good Listening 33 Listening 35 Types of Listening Barriers of Listening Guidelines of Listening Advantages of Listening Improve accuracy of filtering 39 Techniques of listening

Chapter 3 Body Language

Introduction 42 Facial expression 42 Eye contact 43 Gesture 43 Head, body shape and postures 45 Ectomorph Mesomorph Endomorph Appearance 45 Effective use of body language 46 Advantages of body language 47 Limitations of body language 47

Chapter 4 written Communication

Introduction 49 Advantages of written communication 50 Business letter 53 Memos 54 Direct memorandum 55 Reports 56 Staff report 59 Progress report 61 Audit report 61 Technical report 61 Proposal 62 House journals 64 Print material 64 Telecommunication 65 E communication 66

On line marketing 66 Electronic marked 67 Role of internet in promotion 68

Chapter 5 Meeting Management

Introduction 105 Techniques of conducting meeting 105 Plan the meeting 105 Techniques for participation is a meeting 107 Agenda 107 Minutes 113

Chapter 6 Great Manager

Introduction 117 3 face of manager 118 Planner Provider Protector Vision - values verve 119 Prescience 121 Flexibility 122 Plan monitor review 123 Leadership 125

Goals channel and maximize our potential 142 Goals give us power to line in the present 143 Goals help us communication 143 Promote enthusiasm in an organization 143 How to start goal setting 145 Life long goals 145 Long term goals 147 Intermediate goals 148 Short term goals 148 Regular disciplines 148 Million dollar personal success plan 149 Crystallize your thinking 149

Chapter 9 Successful Person users Time

Introduction 153 Thieves that steal time 155 Looking for things that are lost 155 Laziness 155 Interruption 156 Regretting and day dreaming 156 Procrastination 159 Failing to understand a problem 160 Prioritize for positive results 160 How to determine your Priorities 161 How to maintain your Priorities How to act on your Priorities 162

Chapter 7 Successful Person, Process, Vision

Value of vision 127 Vision predict your future 129 Obstruction to vision current pressures can limit our vision 129 Problem can limit our vision130 Lack of perspective can limit our vision 131 Our present position can limit our vision 131

Chapter 10 Handle Stress

Introduction 167 Observations about stress 167 Some kinds of stress can be positive 168 Much stress is unnecessary 168 When stress becomes stress is harmful 168 Preventing stress form becoming distress 169 Develop a proper perspective 169 Stop running from risks 170 Work in areas of strength 171 Avoid rat race 171 Get off the road of overload 172

Chapter 8 Successful Person sets goals

Goals 139 Goals motivate us 140 Goals give us purpose 141 Goals adds value to work 142

Develop strong convictions 172 Give up our rights 173 Reprogram your mind 173 Turn your focus outward 14 Have someone to talk to 174 Find a way to release stress 174

Chapter -11 Relationship

Introduction 179 Success means including others 179 How to build good relationships with people 180 Take your focus off yourself 180 Care a lot about them 181 Know a lot about them 181 Don not underestimates the value of any individual 181 Don not takes advantage of people 182 Ask for advice or special favors 182 Always bring some thing to the table 183 Be considerate of people feelings 183 Be alert to provide services to others 184 Be a good listener 184 Talk in terms of the other person interest 185 Make the other person feel important 185 Be credible and consistent 185 Avoid argument 186 Become a student of people 187

Guidelines for successful negotiation 198 Summary for presentation methods 200 Non simulate 200 Role of audio/Visual aids in presentation 200 Media selection criteria 201 Preparing good visuals 200 Software presentation 202 Transparencies 204

Chapter 12 Presentation
Presentation 193 Method of presentation 194 Using visual aids 194 Guidelines for the use of visual aids 194 Negotiation 195 Characteristics Factors for successful negotiation 196 Structure of negotiation process 196 Functional content of negotiation 197