1. Name : 2. Address : 3. Occupation : 4. Annual Income : 5.

Name of your Bank:

Mohammad Jahangir Hossain 154/A north circular road, Dhanmondi, Dhaka-1205 Business (Clothing) 6,00,000 BDT BRAC Bank

1. Why have you chosen BRAC Bank as your loaner bank instead of other banks currently operating in the market? ANS- Actually Ive chosen BRAC Bank because it is easy to get loans I should say SME loans from BRAC Bank said Md. Jahangir. He also added I was a client of DBBL Bank previously and for the purpose of my business Ive to take loans on frequent basis as you know Ive a clothing business which has a high demand in this city. But whenever there was a dying need of loan Ive to go through a number of formal procedures which actually couldnt give me the actual value I wanted at that time. So I thought about the situation deeply and surveyed the market. But it was very difficult for me to get the appropriate decision at that moment. Meanwhile one of my nephew said to me that I should go for BRAC Bank where they have less formalities than any other bank has and I can take loan on the shortest possible time. So I went there and got what I needed.

2. Do you think that your bank caters all your banking needs? ANS- Actually as I was a client of BRAC Bank, I just want to get each and every pieces of information about the loan section of it. But what comes to my mind whenever I visited their office, the officials are very cordial. They have to be cordial you know because they are engaged in selling services to their valued customers. Their overall environment and procedures are really attractive and you know Ive previously mentioned it and thats why I went for their bank to take my SME loan.

3. For the past how many years you have account with this bank? I am a client of BRAC Bank since 2005 and it is almost 8 years I am having bankers-client relationship with them. 4. As you have said that you are not entirely satisfied with their SME loan services, my question is why you are engaging yourself with them as there are lots of options available to you? ANS- Listen, It is true that Im not entirely satisfied with their terms and conditions but the only thing that attracted me to take loans from them is the least formal things to be

undertaken. I can take loans from any banks or financial institutions but their main backdrop is they have a lengthy procedure which sometimes irritates its customers. 5. When have you taken your recent loan and what is the amount of it? ANS- I took it in January for 4 years from now that means from 2013 to 2017. It is a SME loan and the amount is 9 lacs. I have to pay 29520/- as installment which is almost 3.3 or 3.4% of the entire amount. 6. Do you have to pay any service charge? ANS- Of course and Im deeply depressed with their amount of service charges. You know what, I took 9 lacs taka as my loan but they actually gave me 8 lacs 20 thousands taka. The question is where is the rest amount? The answer is they have cut it as their service charges, taxes and etc. 7. Is there any hidden charges? ANS- Yes and Im again seriously disappointed with their so called charges which is actually their hidden charges. Sometimes their so called hidden charges will make you so surprised that whenever you were taking loans from them, they didnt mention it either. 8. Did you take loans from any other financial institutions or banks before taking loan from BRAC Bank? ANS- Hmm, I took loan from IDLC before taking loans from BRAC. Sorry to say, I was having a good time whenever I was a client of IDLC. I think IDLC is much better than BRAC. Their terms and conditions are not very complicated, they have lesser service charges. The main thing that IDLC gave me is their better quality of loans. BRAC is also giving its clients better loans but a client has to face so many charges which often is like a pain to them. 9. What if a client could not repay his installment in a month? Or did you face these kinds of problems?

ANS- O my god! Please dont mention it. You have no idea what will happen to you if you were unable to repay an installment. This is one of the big reasons why Im

dissatisfied with them. If you fail to repay an installment, you have to pay 24% of the entire amount which is almost 216000 to me. Once I was almost missing an installment because in that time I was having a tough time because of slump of economic condition. Then immediately I have to owe the money from one of my cousins. You cant imagine how much tensed I was. Finally I was able to repay their installments and In Shaa Allah I hope I can recover the entire amount in future. 10. Do you think your bank offers competitive interest rate ANS- Yes definitely they do. Actually they have a competitive interest rate and this is one of the reasons I went to them for getting loan. 11. Do you use the service of alternative banks? ANS- Previously I did. But after getting involved with them I left other banks. Ive already mentioned that I was a former client of DBBL and a financial institution named IDLC.

12. What do you feel about overall service quality of your bank in terms of loan?

(a)Excellent (b)very good (c)good (d)average (e)poor

13. Would you recommend this bank to your friends, relatives, associates? ANS- Actually Im nobody to judge a situation of others because I dont know whether their situation matches to mine. But the thing is I would recommend my friends or my relatives to take loan from BRAC Bank if and only if they need it on an urgent basis. Actually it is not my suggestion rather I should say they analyze their situation and on

the basis of that they have to choose their preferred bank. In addition, if anyone needs the loan on an emergency basis they should take loan form BRAC otherwise I wont recommend anyone to take loan from BRAC Bank.

14. Just tell me in one sentence that whether you are satisfied with your bank? Actually frankly speaking Im not fully satisfied. If you just ask me to conclude it in one sentence I would say their service is just above average. Thank You