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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER ADVANCE C5051/C5045/C5035/C5030 V2 SUBJECT:

Introducing the Release of System Software Package v73.10.01 V2

GENERAL: This Technical Publication is to inform the field on the release of System Software Package v73.10.01 V2 for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers which addresses Field Claims, Service Mode and Specification Changes. Note 1:

When updating to any imageRUNNER ADVANCE C5051 V2 series firmware and an imagePASS-B1 is attached, Fiery patch "1-19Q9Q0" is necessary. It resolves an issue where a jam is reported at the ADF when a ColorCal calibration is attempted. Please refer to (TP11 035.pdf) for more information.
Note 2:

Fiery patch 1-1E1O4X has been released to address an issue where pixilization and gray boxes are observed around low resolution images when performing a ColorCal calibration. Please refer to (TP12 060.pdf) for more information. An Executable file has been created which contains the following:
Description System Software Package MN-Cont Language DCON RCON MEAP Administration Software SSOHLogin MEAP Copy-AP Box-AP Send-AP Intro-AP RUI RPTL-AP OCR TTS ASR
.

imageRUNNER ADVANCE C5051/C5045/C5035/C5030 V2 v73.10.01 V2 v73.10 v73.10 (JEFIGS)* v68.03 v24.01 (1 Pass) v23.02 (Reversing Type) v04.80 e-Support v2.4.0 v73.07 v73.01 v73.01 v70.01 v51.01 v73.04 (JEFIGS)* v73.04 v30.01 v04.01 (JEFIG)* v04.01

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Description Media WebDAV Web-Browser S-LNG BCT G3 Fax Board-AE1 HDD Key Staple/ Booklet Finisher-C1 External 2/3 Hole Puncher-B1 Inner Finisher-A1 Service Support Tool Service Support Tool Manual
*

EXP_B1

imageRUNNER ADVANCE C5051/C5045/C5035/C5030 V2 v05.04 v65.04 v50.12 v70.02 v00.58 v02.06 v06.20 v03.03 (Key) v03.03 (CA) v13.02 (Stacker) v09.01 (Saddle) v05.01 (Controller) DL Tool v16.01 v4.72Ek e-Support v4.72Ek e-Support (Rev. 0)

For abbreviations, see the last page of the Technical Publication

Refer to the remainder of this Technical Publication for details about this new System Software Package v73.10.01 V2 for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copier.
Note: Content Delivery System: (CDS) CDS is a service infrastructure where the system software is pushed to the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 by ways of the internet. Service Support Tool: To manually upgrade the System Software other than the use of CDS, the Assist Mode button and Single mode, are the only way to perform a full upgrade with the use of the Service Support Tool v4.32Ey or higher. USB Flash Drive: Flashing the System Software by use of a USB Flash Drive is supported.

Canon Latin America., Inc. is providing the latest Executable (.EXE) System Software files described in this technical publication for download only from the CLA Support website for each authorized imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 series distributor.
EXPORT RESTRICTIONS: This system software will not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States.

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DETAILS: The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.08.03 to v73.10 V2:
No. 1 Description [Measures for a field claim] Modification of an error when a document feed jam occurs on the reverse type DADF, the operation cannot be performed with "Waiting (scn.)" being displayed. [Modification of an error] Modification of an error where printing is suspended due to a Tray Full in the case of printing a PDL job, the operation from the UI can be performed but the UI freezes up. [Measures for a field claim] Modification of an error where a jam display cannot be reset when a jam occurs by opening the DADF during redial waiting in a FAX direct transmission. [Measures for a field claim] Modification of an error where the connection/disconnection event of the USB card reader is not notified to a MEAP application in a specific condition when the device moves to Sleep mode. [Specification change] The basis weight of 1-sided coated paper 2 and 2-sided coated paper 2 is changed as follows. <Basis weight change> 164 to 209g/m2 -> 164 to 216g/m2 [Measures for a field claim] The setting value in the following service mode has been changed. Service Mode (Lv1): >COPIER >OPTION >NETWORK >IPMTU <Before changed> 1 to 7: Unused 8: 1300 byte 9: 1400 byte 10: 1500 byte (Default) 6 <After changed> 1: 600 byte 2: 700 byte 3: 800 byte 4: 900 byte 5: 1000 byte 6: 1100 byte 7: 1200 byte 8: 1300 byte 9: 1400 byte 10: 1500 byte (Default) [Measures for a field claim] Modification of an error where the information of the consumables is initialized after recovery from Sleep mode.

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No.

Description [Measures for a field claim] Modification of an error where when image rotation and reduction are executed at the same time, an unnecessary line appears on an output image since the image data is reduced by the reduction ratio calculated based on the image information prior to rotation. [Measures for a field claim] Modification of an error where character optimization processing is performed on a portion of the data in Illustrator CS4, causing incorrect drawing. [Measures for a field claim] Modification of an error where when printing is performed with a UFR II driver under the following setting conditions for a ruled line in Word, an incorrect drawing such as a line being missed or becoming a different color occurs. <Setting conditions> - Line type: the finest dashed line - Line color: other than black - Line thickness: not greater than 1.5pt [Measures for a field claim] Modification of an error where upon printing of data in which a command for font permanent registration is used, a "PDL PCL DL Memory Full Error" occurs. [Measures for a field claim] Modification of an error where during specific PCL data, a command in the macro cannot be interpreted correctly, causing printing to be stopped during execution. [Measures for a field claim] Modification of an error where when a portion of data in Illustrator 9.02 and CS2/3 is printed, a portion of the image is missed. [Modification of an error] Modification of error where label printing cannot be performed properly from a custom application. [Modification of a field claim] Modification of an error where an error occurs when TIFF data is printed using FTP. [Specification change] Change has been made so that a key being pressed on the soft keyboard is not displayed during use of the remote operation kit.

10

11

12

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14 15 16

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The following changes occur when upgrading the LANG of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.08 to v73.10: The following changes occur when upgrading the MEAP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.02 to v73.07: The following changes occur when upgrading the COPY-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.01 to v73.01: The following changes occur when upgrading the BOX-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.01 to v73.01: The following changes occur when upgrading the RUI of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v65.01 to v73.04: The following changes occur when upgrading the RPTL-AP of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v65.01 to v73.04: The following changes occur when upgrading the MEDIA of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v5.02 to v5.02: The following changes occur when upgrading the S-LNG of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v70.02 to v73.01:
No. 1 Description The firmware has been revised due to the upgrade on MN-CONT.

The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v67.01 to v68.03:
No. Description [Service Mode] When an "0CF1" jam occurs, the display of "0CF1" can be changed to the error display with the following service mode setting. Service Mode (Lv2) >COPIER >OPTION >CUSTOM >DEV-SP2: bit0 0: Jam display 1: Error display [Error codes] E007-0101: Fixing belt HP detection error E007-0102: Pressure belt HP detection error E009-xxxx: Fixing pressure release error E012-xxxx: Drum ITB rotation detection error E014-xxxx: Fixing motor lock detection error E015-xxxx: Decurler adjustment motor HP error E074-0001: Primary transfer detachment/attachment error E077-0001: Secondary transfer detachment/attachment error E100-xxxx: Laser scanner motor BD error E110-xxxx: Laser scanner motor FG error E197-01xx: Communication with video ASIC timeout error

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No. 2

Description [Modification of error] Change has been made in the detection criteria for an "E193-0x01" error since the detection criteria are not appropriate. [Modification of an error] Modification of an error where when specific originals (BK/Color ratio, high duty image) are fed as a continuous job, the ATR frequently cuts into the job, significantly reducing the productivity.

The following changes occur when upgrading the RCON (1-Pass) of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v23.01 to v24.01:
No. Description [Measures for a field claim] There is a case when the optical unit may overrun and hit the frame, causing a faulty image. To cope with this, a control has been added so that when a failure occurs in positioning of the optical motor, a retry is performed to move the optical unit to the shading position.

The following changes occur when upgrading the RCON (Reversing Type) of the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v22.02 to v23.02:
No. Description [Measures for a field claim] There is a case when the optical unit may overrun and hit the frame, causing a faulty image. To cope with this, a control has been added so that when a failure occurs in the positioning of the optical motor, a retry is performed to move the optical unit to the shading position.

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POINTS TO NOTE:
No. Description A change was made to the SRAM area. Therefore, the data in the main controller must be cleared with the following service mode when the software is downgraded from v37.xx or later to v34.xx or earlier. Service Mode (Lv.1) > Function > CLEAR > MNCON > OK * If it is not executed, shutdown will not be possible. For Windows 7 Regarding file Transmissions, exceptions for File and Printer Sharing (with SMB), FTP Server (with FTP) need to be enabled in Windows firewall. -Enabling Windows Firewall exception registration How to set a. Open 'Start' -> 'Control Panel'. b. Open 'System and Security'. c. Open 'Allow a program through Windows Firewall'. d. Press 'Change settings'. e. Check the checkbox of 'File and Printer Sharing' for SMB transmission, and 'FTP Server' item for FTP transmission. Click 'OK' to exit the screen. There are three types of checkboxes; Domain, Home/Work (Private), and Public. Select the appropriate ones according to the use environment. The version Service Support Tool that is recommended for upgrading is v4.63Eg or higher. Note when overwriting MEAPCONT: MEAP Cont contains SSOH Login jar. When MEAP Cont is downloaded from the SST, these uninstalled applications may be reinstalled. Uninstall of the applications should be performed if necessary. Limitations when upgrading System Software: When TX settings are changed by the "Change Default Settings" function from Access Stored Files Inbox and Memory RX Inbox, the settings are cleared upon version upgrading. Be sure to follow the steps below and take notes of the settings to be cleared during version upgrading; then enter the settings you had after upgrading to system software v51.01 or higher. Procedure to be followed at version upgrading: 1. On UI, check if the settings of items written in (1) and (2) below (the settings that are cleared at version upgrading) have been changed from the default values. 2. If the settings have been changed, take notes of the new settings. 3. Upgrading system software to v51.01 or higher. 4. On UI, enter the settings you got in Step 2 again. (1) The items under [Options] key (If one of the following items has been set, the key is displayed in yellow.) * Timer * Job Done Notice * File Name * Subject/Message * Reply-to * E-mail Priority (2) Under [Access Stored Files] screen * File Format

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No.

Description Limitations when downgrading: When upgrading to System software v51.01 or higher, many specifications have been changed, and therefore, if the version is downgraded after upgrading, the setting values are not kept. For this reason, be sure to perform the following when downgrading system software lower than v51.01. Procedure to be followed at version downgrading: 1. Back up the data under Settings/Registration: Remote UI > Management Settings > Data Management > Import/Export (Target data) * Address book * Forwarding settings * Settings/registration * Web access favorites * Printer settings * Paper information 2. Output data set in Settings/Registration The following service mode will print out the Settings/Registration data that are not backed up in list format. Service Mode (Lv1) > COPIER > FUNCTION > MISC-P > USER-PRT Downgrade system software lower than v51.01 Execute MN-CONT Clear Restore the backup data Remote UI > Management Settings > Data Management > Import/Export Re-set/re-registrate the data Referring to the printout, enter the Settings/Registration setting values again. If the user has generated/added their own encryption key/certificate/CA certificate, ask the user to re-install them.

3. 4. 5. 6. 7.

* If the version is downgraded to a special version for reasons of business negotiation, be sure to execute MN-CON clear.

LIMITATIONS:
No. 1 2 3 4 5 6 7 Description When printing PDF data from a direct print PDF, lines may appear on the image. When printing PDF data from a direct print PDF, a bracket may overlap characters next to it. When executing enabled/disabled of the HDD encryption after downloading an aftermarket font to the machine, the font disappears. Response during VNC operation is slower compared to that in a conventional machine. Regarding characters and lines in the CMYK renderer system, if the image Duty is over 185%, the image Duty may be limited to 185% due to Toner Reduction and hues may vary. When characters of Bk100% are written on a graphic image and Black Overprint is set to ON, the halftone in graphics is applied to characters and the characters deteriorate. When the font size is 5pt or less with PS 600dpi, a jagged image occurs on horizontal lines of character.

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No. 8

10 11

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Description When executing LOGOUT during direct transmission with the setting of function limitation in NewCardReader Department ID management, the transmitted job is canceled. [FAX] Some settings of detailed information on the Address/One-touch button of a client machine have been disabled when a transmission is executed with the setting of a FAX server machine. [FAX] Some detailed settings of the Address book cannot be checked in a client machine. FAX data cannot be received when the printer function stops working due to an error and other reasons. [PDF direct print/Web browser] When specifying staple or punch for data to be output in landscape, the processing is implemented to the area other than that in a conventional machine with CanonPDF installed. When executing logout after entering analysis mode of an analysis application, it takes a large amount of time until logout occurs. It takes approx. 5 to 13 seconds more than in other modes. Devices which have the following combination of software installed cannot be upgraded from CDS. When upgrading such devices, use the Service Support Tool (SST) or USB. - System Software v40.xx/MEAP v38.xx - System Software v40.xx/MEAP v41.xx

FIRMWARE: Canon Latin America., Inc. uses the following abbreviations when listing languages that are supported by a specific version of the System Software:
Letter J E F I G S C/T K Language Japanese English French Italian German Spanish Chinese Korean

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