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A

PROJECT REPORT
ON
EMPLOYEE SATISFACTION SURVEY

SUBMITTED TO

EMPI B-SCHOOL, NEW DELHI


In partial fulfilment of the requirement for the award of the Post
Graduate Programme of
RESEARCH & BUSINESS ANALYTICS

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2008-2010

SUBMITTED BY

DEEPIKA TYAGI

submitted to
Mr. David Easow
Director, Vc-Magtics

INDEX

Sr. No Title Page No

1 Acknowledgement 03

2 Employee Satisfaction Survey 04

3 Company Profile 05

4 Exclusive Summary 07

5 Objectives Of Survey 08

6 Research Methodology 09

7 Graphical Analysis of The 11


Questionnaire

8 Areas To Improving 37

9 Questionnaire 38

10 Bibliography 41

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11 Spreadsheet 42

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ACKNOWLEDGEMENT

Before I go on to elaborate and explain this exhaustive


piece of work, I would first and foremost like to express
my heartfelt gratitude to a few people who have
contributed to the successful completion of my thesis.

Heading the list is my guide Prof. NAGRANI without


whose invaluable support and constant guidance this
thesis would not have seen the light of day.

I would like to thanks Mr. Vinay Agarwal (Vice


President) and Mr. Anant Kumar Singh (HR Manager) Of
TEVA API INDIA LTD. And all the respondents who spent
their valuable time to reply of my questions and therefore
helped me reach a conclusion. And lastly to my parents
who bear the expense of my project.

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Employee Satisfaction Surveys

The most common purpose for surveying employees is


satisfaction. Employee satisfaction surveys deal with
workplace issues, such as benefits, commitment to
diversity, and effective communications. The data from
these surveys helps paint a portrait of employee attitudes
and opinions. These kinds of surveys are particularly
useful after a company has undergone some sort of
change, such as a layoff, an acquisition, or a new
department head. They also help employers isolate the
root causes of persistent problems, such as low
productivity or high expenses.

Employee satisfaction surveys help employers measure


and understand their employees' attitude, opinions,
motivation, and general satisfaction with their work
environment. Use employee satisfaction surveys to inform
employee decision making, benefits, work needs and
more.

Employee satisfaction surveys provide valuable


data that can ultimately save your company money. Our
employee satisfaction surveys can:

>> Measure employee satisfaction levels


>> Track changes in employee satisfaction over time
>> Improve overall satisfaction and retention

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COMPANY PROFILE

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Teva Pharmaceutical Industries Ltd. Is a global


pharmaceutical company specializing in the development,
production and marketing of generic and proprietary
branded pharmaceuticals as well as active pharmaceutical
ingredients. Teva is among the top 20 pharmaceutical
companies and among the largest generic pharmaceutical
companies in the world.
Teva of Israel, the world's largest generics company,
made a quiet entry into the Indian market some two-and-
a-half years ago when it acquired JK Industries'
pharmaceuticals business.

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In the last one year, the company was reported to be in
talks with some leading Indian companies for an
acquisition. What added grist to the rumour mills was its
appointment of DS Brar, the former Ranbaxy honcho, as
its advisor in India.

The backbone of Teva Pharmaceutical Industries is its


world-leading generic pharmaceuticals business. Through
subsidiary Teva Pharmaceuticals USA, the company makes
generic versions of brand-name antibiotics, heart drugs,
heartburn medications, and more -- in all about 300
generic products. Teva's US generic products include
equivalents of such blockbusters as antidepressant Prozac
and cholesterol drug Mevacor.

The company, Israel's top drug maker, also develops and


manufactures proprietary drugs, including multiple
sclerosis treatment Copaxone and Parkinson's disease
treatment Azilect. Its active pharmaceutical ingredients
division makes drug components for Teva and other
pharmaceutical manufacturers.

EXECUTIVE SUMMARY

The compiled report signifies level of employee


satisfaction in TEVA API INDIA LTD. Most of the
employees are satisfied with this company.
Company has a very good image among its employees.

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Most of the employees know company’s strategy; they
have confidence in its leadership. Employees are satisfied
with this company.

Most of the Employees are getting appropriate


recognition for their contribution. TEVA providing fair
salary to its employees for their work.

Teva as an organization really has a very bright future


because of its environment.

Organization is like a family where employees have to put


share of responsibilities and work in accordance with the
organization goal.

As far as employer-employee relationship is concerned


working in TEVA is very satisfactory. People always get
chance to show their talents and get recognized.
Management is quit approachable.

OBJECTIVES OF SURVEY

o Measure job satisfaction of the employees of TEVA API


INDIA LTD.

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o To assess the general attitude of the employees
towards TEVA API INDIA LTD.

o To assess the level of commitment across process and


facilities.

o To analyze the strengths and weakness of TEVA as an


organization

o To help the management of the company to know


about the actions to be taken to increase the level of
satisfaction of the employees.

RESEARCH METHODOLOGY

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RESEARCH PROCESS
Different steps are to be followed in the research process
and they are explained as below:

1. PROBLEM SOLVING
This is the basic step in the research process. It is well
said, “A problem well defined is half solved” here the
problem is “To analyze the attitudes of the employees
regarding the various benefits provided to them by TEVA
API INDIA LTD.”

2. RESEARCH DESIGN
Once the problem is defined the next step is the Research
Design. Research design is the basic framework, which
provides guidelines for the rest of the research process.

The research design for this project is descriptive research


design as descriptive studies attempt to obtain a complete
and accurate description of this situation. So in this study
full description of the attitudes of the employees
regarding the benefits provided to them will be known so
it is a descriptive study.

3. SAMPLING DESIGN
The sampling design used in this project is QUOTA
SAMPLING, as the sample of the employees for the survey
were selected from the organization from different quotas
as some managers were intervened, some executives and
few operators.

4. POPULATION
The total element of the universe from which the sample
is to be selected to be studied is known as population.
The populations of my research are the employees of
TEVA API INDIA LTD.

5. SAMPLE SIZE
The sample sizes for my project are 30 employees
working in the organization,

DATA COLLECTION

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Following are the sources for the collection of data:
 Primary source
 Secondary source

DATA COLLECTION METHODS

There are three main methods of data collection


 Observation
 Experimentation
 Survey
 Direct interview method
I have selected survey method of data collection.

This is one of the common and widely used methods for


primary data collection. We can gather wide range of
valuable information about the behavior of the employee’s
viz. attitude, motive and options etc.

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GRAPHICAL ANALYSIS
OF THE QUESTIONNAIRE

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1. How long has you worked for Teva API India
LTD.?
Less than one year 
One year to less than two years 
Two years to less than five years 
Five years to less than ten years 
Ten years or more 

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Analysis: -

Bars show counts


8

8
7

Count

4
3 3

2
1

Ten year or more


Less than one year

Two
One year to year
Less Five
to
than year
less
two to five
than
year lessyear
than ten year

Question 1

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Sr.n Work with TEVA Value Percentag
o e
1 Less than one year 8 26.67%
2 One year to less than two year 3 10.00%
3 Two year to less than five year 7 23.33%
4 Five year to less than ten year 3 10.00%
5 Ten year or more 9 30.00%
Total 30 100%

COMMENT: - 30% employees are working more than ten


year with TEVA, 26.67% working from less than one year
, 23.33% working from more than two year, 10% are
working from one year and 10% employees are working
from more than five year with this company.

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2. Overall, how satisfied are you with Teva API
India LTD. as an Employee?
(a) Very Satisfied (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied
Analysis: -

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17

Bars show counts

15 13

10

Count

0
Very satisfied Satisfied

Question 2

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S Satisfaction Level Value Percentag
.no e
1 Very Satisfied 13 43.33%
2 Satisfied 17 56.67%
3 Neither Satisfied nor 0
dissatisfied
4 Dissatisfied 0
5 Very dissatisfied 0

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TOTAL 30 100%

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COMMENT: - 56.67% employees of the company are
satisfied with this company as an employee 43.33%
employees are very satisfied. Nobody is dissatisfied

3. How satisfied are you that you understand the


long-term strategy of Teva API India LTD.?
(a) Very Satisfied (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied
Analysis: -

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17

Bars show counts

15

12

10

Count

1 1

0
Satisfied
Very satisfied Neither satisfied nor dissatisfied
Question 3

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S Satisfaction Level Value Percentag
.no e
1 Very Satisfied 12 40.00%
2 Satisfied 17 56.67%
3 Neither Satisfied nor 1 3.33%
dissatisfied
4 Dissatisfied 0
5 Very dissatisfied 0

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TOTAL 30 100%

COMMENT: - Most of the employees (56.67%) are


satisfied that they understand the long term strategy of
TEVA, some of them (40%) very satisfied and very less no
(3.33%) of employee is neither satisfied nor dissatisfied.

4. Do you understand what Company Teva API


India LTD. as a Company, is trying to achieve?
(a) Yes (b) No
Analysis:-

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29
30
Bars show counts

20

Count

10

1 1

0
Yes No
Question 4

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S Understanding Level Value Percentag
.no e
1 Yes 29 96.67%
2 No 1 3.33%
TOTA 30 100%
L

COMMENT: - Majority of the employees (96.67%) of the


company understand what is company’s objective & goal,
less no of employee (3.33%) don’t understand what
company TEVA API INDIA LTD. As a company is trying to
achieve

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5. Do your work gives you a feeling of personal
accomplishment?
(a) Yes (b) No
Analysis: -

25

Bars show counts


25

20

15

Count

10

5
1

Yes No
Question 5

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29
S Value Percentag
.no e
1 Yes 25 83.33%
2 No 05 16.67%
TOTAL 30 100%

COMMENT:- Most of the employee’s (83.33%) work give


them the feeling of personal accomplishment , some of
them (16.67%) don’t feel personal accomplishment from
their work.

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6. Do you receive any appropriate recognition for
your contributions?
(a) Yes (b) No
Analysis: -

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25

Bars show counts


25

20

15

Count

10

Yes No
Question 6

S Value Percentag
.no e
1 Yes 25 83.33%
2 No 5 16.67%

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TOTA 30 100%
L

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COMMENT: - Majority of the employees (83.33%)
receive appropriate recognition for their contribution,
some of them (16.67%) did not receive any appropriate
recognition.

7. How much confidence you have in the leadership


of Teva API India LTD.?

(a) More than Enough (b) Enough

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(c) Less than Enough

Analysis:

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Bars show counts

15

10

10
Count

1 1

0
Enough
More than enough Less than enough

Question 7

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S Value Percentag
.no e
1 More than enough 19 63.34%
2 Enough 10 30.33%
3 Less than enough 1 3.33%

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TOTAL 30 100%

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COMMENTS:- Majority of the Employees (63.34) of the
company have more than enough & some of them
(30.33%) enough confidence in the leadership of this
company, very less no of employee (3.33%) has less than
enough confidence in the leadership of TEVA.

8. Your role at Teva API India LTD


(a) Do you have enough authority to
Make decisions you need to make?

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(a) Yes (b) No

Analysis: -

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Bars show counts


25

20

15

Count

10

Yes No
Question 8 a

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S Value Percentag
.no e
1 Yes 25 83.33%
2 No 05 16.67%

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TOTAL 30 100%

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COMENTS: - In TEVA majority of the employees
(83.33%) have enough authority to make decisions what
they need to make, some of them (16.67%) don’t have
enough authority .

(b) How satisfied are you with the type of work


that you do?

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(a) Very Satisfied (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied

Analysis:-

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14 Bars show counts


15

10

Count

1 1

0
Satisfied
Very satisfied Neither satisfied nor satisfied
Question 8 b

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S Satisfaction Level Value Percentag
.no e
1 Very Satisfied 14 46.67%
2 Satisfied 15 50.00%
3 Neither Satisfied nor 1 3.33%
dissatisfied
4 Dissatisfied 0
5 Very dissatisfied 0

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TOTAL 30 100%

COMMENT:- Majority of the employees (50.00%) are


satisfied with their work what they do, some of them
(46.67%) are very satisfied and very less no of employee
(3.33%) is neither satisfied nor dissatisfied.

9. Did Teva API India LTD. Provide as much initial


training as you needed?

(a) Yes (b) No

Analysis: -

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19

Bars show counts

15

11

10
Count

0
Yes No
Question 9

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S Value Percentag
.no e
1 Yes 19 63.33%
2 No 11 36.67%
TOTAL 30 100%

COMMENTS: - Majority of the employees (63.33%) said


that TEVA provided initial training to as they needed

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10. Pay and Benefits
(a) Is your salary fair for your responsibilities?

(a) Yes (b) No

Analysis:

Bars show counts


Bar
20

15

Count
10

0
yes No
Question 10

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49
S Value Percentag
.no e
1 Yes 22 73.33%
2 No 08 26.67%
TOTAL 30 100%

COMMENT: - Majority of the employee’s (73.33%) salary


is fair for their responsibilities but some of the employee’s
(26.67%) salary is not fair for their responsibilities.

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11. What can Teva API India LTD do to increase
your satisfaction as an employee?

SUGGETIONS:-

o Facilities: -
- Schooling for children
- Medical facility

o Technical training.

o Salary should be increase

o Company should provide some money and time to


spend Socially.

o Company should have some tie-up with some good


school of NCR for education of children.

o Company should arrange one trip in a year for


enjoyment of employees.

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AREAS TO IMPROVING

o Medical Facility should be available in the company


area.

o Schooling facility for the employee’s children.

o Time to time Training should be provided by the


company.

o Compensation
- Salary
- Benefits

o Opportunities for professional development

o Recognition

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QUESTIONNAIRE

Teva API India LTD. Employee Satisfaction


Survey

Good morning, I’m Deepika Tyagi From ‘EMPI


Business School’ (New Delhi) I’m doing a survey
on employee’s satisfaction. It’s a project of my end
semester.

Name ………………………………………………

Age….
21 to 34 
35 to 44 
45 to 54 
55 or older 

Sex….
Male 
Female 

Signature………………………..

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1. How long has you worked for Teva API
India LTD.?
Less than one year 
One year to less than two years 
Two years to less than five years 
Five years to less than ten years 
Ten years or more 

2. Overall, how satisfied are you with Teva API


India LTD. as an Employee?
(a) Very Satisfied
(b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied

3. How satisfied are you that you understand the


long-term strategy of Teva API India LTD.?
(a) Very Satisfied
(b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied

4. Do you understand what Company Teva API


India LTD. as a Company, is trying to achieve?
(a) Yes
(b) No

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5. Do your work gives you a feeling of personal
Accomplishment?
(a) Yes
(b) No

6. Do you receive any appropriate recognition for


your contributions?
(a) Yes
(b) No

7. How much confidence you have in the


leadership of Teva API India LTD.?
(a) More than Enough
(b) Enough
(c) Less than Enough

8. Your role at Teva API India LTD


(a) Do you have enough authority to make
decisions you need
to Make?
(a) Yes
(b) No

(b) How satisfied are you with the type of work


that you do?
(a) Very Satisfied
(b) Satisfied

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(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied

9. Did Teva API India LTD. Provide as much


initial training as you needed?
(a) Yes
(b) No

10. Pay and Benefits


(a) Is your salary fair for your responsibilities?
(a) Yes
(b) No

(b) Are there any benefits you would like added to


Teva API India LTD 's benefits package?

Yes  What would you like added?


________________________________________
______________
No 

11. What can Teva API India LTD do to increase


your satisfaction as an employee?

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BIBILIOGRAPHY

www.wikkipedea.com
www.google.com
www.tevapharm.com

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