SuperSelf 101 Interpersonal Communication Tips

E-BOOK SERIES
Advanced Interpersonal Communication Skills
INTERPERSONAL
COMMUNICATION
101 TIPS
Maximising your relationship building effectiveness

Your best investment is yourself
E-Book Series Advanced Interpersonal Communication Skills
101
Interpersonal Communication Tips
We communicate with others in every aspect of our lives. How many of us have every been taught how to be highly effective in the communication process or how different people have different ways of hearing, seeing and feeling? Effective communicators are powerful vehicles for change in organisations, families and the wider community. We have compiled 101 simple and highly effective Interpersonal Communication Tips that you can put into practice immediately and experience the positive impact these Tips have on your communication and ultimately your relationships.
Network Matters Australia SuperSelf ABN 44 086 516 010 Copyright 2005
101 Interpersonal Communication Tips
Welcome
I have created this guide for you for the purpose of enhancing your interpersonal communication skills toolkit for improved personal and business relationships with others. The tips in this guide are a result of substantial research, coaching clients and training groups of people over many years.
Mark Coburn
Workshop Program Director and Facilitator, Business/Executive Coach
I encourage you to put these interpersonal communication strategies into action and experience the amazing results you will get. I wish you all the success you desire!
Mark

A wise man will make more opportunities than he finds.
Francis Bacon
________________________________________________________
1. Build rapport by matching the persons behaviour You can match some of the words they say, how they speak and their body language. People find it easier to get along with someone who is similar to them.
________________________________________________________
2.
Match behaviour without mimicking It is important to learn how to match someones behaviour without mimicking them. The art of matching is to engage similar behaviour without copying them. Otherwise they may think you are making fun of them.
________________________________________________________
3.
Show an interest in the person People like to tell others about themselves and what they do. It is also important for you to learn about them, so you can better understand their needs and how you can help them. Show appreciation and respect Everyone likes to be respected and appreciated. Expressing appreciation goes a long way to developing trust and rapport. Develop a solid platform of rapport and understanding of someones needs before suggesting an idea or solution.
________________________________________________________
4.
________________________________________________________
5.
________________________________________________________
6.
Develop your rapport building skills by focusing on one rapport building technique at a time When you have mastered one, you can start developing the next. Test for rapport by observing the other persons behaviour For example, if you are in rapport with someone, they may cross their legs after you have just crossed yours.
________________________________________________________
7.
________________________________________________________
8.
Communicate face to face with someone as much as practicable This is because up to 100% of effective communication is available to you in this situation. Effective communication comprises of the words we use (7%), how we use our voice (38%) and body language we reveal (55%). During written communication, be very precise in articulating exactly what you mean to say The reason this is important is because only 7% of highly effective communication is the words you use, so they must be good.
________________________________________________________
9.
________________________________________________________
2

"SuperSelfs Advanced
Interpersonal Communication Workshop has expanded and
Mark Coburn is an interpersonal communications specialist and workshop facilitator. If you would like him to present at your event, or you require more information, email us with your details.
focused my communication abilities as well as giving me a better understanding of myself. I am now better equipped to tailor my interaction with prospects and clients, making it more relevant to them."
Clint McKauge, Accuity
success@superself.com.au
________________________________________________________
10. Ask a quality question to get a quality answer The more specific you can be with your question, the more likely you are to get an accurate answer. Start the conversation with easy to answer questions For example, Hi Joe, how are you today? Do you have a moment?
________________________________________________________
11.
________________________________________________________
12.
Paraphrase to confirm your understanding In your own words, summarise what the other person has said.
________________________________________________________
13.
Use I statements when speaking about your own thoughts or experience Take ownership of what you are saying. Avoid using you statements in these situations.
________________________________________________________
14.
Let the other person finish their sentence or communication Avoid interrupting someone while they are still talking, unless you have very good reason to do so. _____________________________________________________________ Clarify any assumptions or uncertainty you are holding If you are uncertain about someones message, ask questions to eliminate any possible incorrect assumptions you may be making. _____________________________________________________________ Acknowledge the achievements of the other person People like to be acknowledged as it gives them a reality check and someone elses point of view on how they are doing. _____________________________________________________________ Obtain specificity from generalisations If you feel the other person is being too general in what they are saying, ask them to be more specific. _____________________________________________________________ Emphasize key words when speaking You can become a more effective communicator by emphasising key words in the conversation. This makes it easier for the other person to get the essence of what you are saying.
15.
16.
17.
18.
________________________________________________________

The most important key to achieving great success is to decide upon your goal and launch, get started, take action, move.
Brian Tracy
________________________________________________________
19. Match the other persons tone of voice If you are speaking to someone who has a higher pitched voice than you, raise the frequency of your voice (without mimicking) to get closer to their level. _____________________________________________________________ Match the other persons speaking speed Some people naturally talk faster than others. For someone who speaks slow it can become frustrating if the other person is speaking fast. _____________________________________________________________ Match the loudness of the other persons voice A soft-spoken person is most likely to be more receptive to someone else who is also soft speaking. _____________________________________________________________ Pause occasionally while speaking This gives the other person time to think about what you are saying. It also makes the delivery of your message more interesting. _____________________________________________________________ Match voice quality Does the person have a clear sounding or raspy voice? Matching quality of their voice can be a little more challenging. You may need to practice this. Be careful not to mimic. _____________________________________________________________ Be confident by maintaining upright body posture Get your posture right and youll start feeling better almost instantly. _____________________________________________________________ Maintain eye contact approximately 65% of the time This insures you are showing an interest without over intimidating the other person. _____________________________________________________________ Match handshake strength You should get an indication as soon as you meet someone as to how strong or soft your handshake should be. Trust your intuition here. _____________________________________________________________
20.
21.
22.
23.
24.
25.
26.
Mark Coburn is a business and executive coach. If you are a business owner, corporate manager or executive and would like to learn more about how he will coach you to success, email us with your details at

"This workshop has given me confidence in determining the different learning modes and personality types. It has enabled me to provide better assistance to my work colleagues and clients in relation to negotiation and mentoring."
Belinda Giles, Boeing
_____________________________________________________________ 27. Smile with your whole face A real smile is revealed when your whole face changes. This includes the muscles around the eyes and the impression that your eyes are smiling as well as your mouth. _____________________________________________________________ Match arm postures that lead to positive situations For example, matching someone by placing your hand under your chin could show you are thinking about what the other person is saying. _____________________________________________________________ Match leg postures that lead to positive situations For example, matching someone by crossing your legs with your ankle resting on your knee encourages open communication. _____________________________________________________________ Mark Coburn is an interpersonal communications specialist and workshop facilitator. If you would like him to present at your event, or you require more information, email us with your details at
28.
29.
_____________________________________________________________ 30. Tilt your head to show interest An occasional head tilt shows the other person that you are interested in what they are saying. _____________________________________________________________ Express honesty with open hands When speaking to someone maintain an open hand posture that encourages open communication. _____________________________________________________________ Greet a visual person by saying Its nice to see you today The key word here is see. This will focus their thoughts towards seeing you and most likely replying by saying something remarkably similar. _____________________________________________________________ Show visual people what it is you are communicating Show them pictures or diagrams so they can see it on paper or describe it to them so they can see it with their minds eye. _____________________________________________________________ Gesture your message to visual people If you are talking to a visual person use gestures to give them a visual aid to support what you are saying.
31.
32.
33.
34.
________________________________________________________

You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset.
Tom Hopkins
________________________________________________________
35. Dont give too many verbal instructions to a visual person Visual people get challenged when it comes to remembering verbal instructions. Remember, paint the picture and allow them to see it. _____________________________________________________________ Be well dressed and groomed when you meet a visual person They like others who are neat, tidy and well organized. _____________________________________________________________ Maintain good eye to eye contact with a visual person A visual person will want to see you eye to eye. This helps them focus their communications with you. _____________________________________________________________ Take a visual person to nice places They get stimulated by fully engaging their visual senses amongst pleasant and colorful surroundings. _____________________________________________________________ Farewell a visual person by saying Ill see you later The visual word here that they will relate to is see. _____________________________________________________________ Greet an auditory person by saying Its nice to hear the sound of your voice The key word here is hear. This will allow them to tune into their auditory receptors. _____________________________________________________________
36.
37.
38.
39.
40.
For more information about the 4 different learning modes (visual, auditory, kinesthetic and auditory digital) and how to discern which is the preferred mode of another person, enquire about our Advanced Interpersonal Communication Skills eCourse. Email us today with your details at
_____________________________________________________________ 41. Explain what it is you are saying to an auditory person They are good listeners and need to hear what you have to say. Talk to them, clearly articulating the words of your desired communication. _____________________________________________________________ Modulate the tone of your voice when speaking to an auditory person Its important that what you say sounds interesting as well as the actual information itself.
42.
________________________________________________________
6

"The Advanced Interpersonal
Communication Skills
_____________________________________________________________ 43. Let auditory people talk They like to be heard. We have two ears and only one mouth. Listen to them and hear what it is they are saying to you. _____________________________________________________________ Ask an auditory person what music they like They may even appreciate background music playing while you are with them. _____________________________________________________________ Praise auditory people verbally Thank them by telling them either in person or over the telephone. They like to hear your acknowledgement. _____________________________________________________________ Farewell an auditory person by saying Ill talk to you later The auditory word here that they will relate to is talk. _____________________________________________________________ Connect with a kinesthetic person by saying How are you feeling today The key word here is feeling. This will support them to tap into their feelings. _____________________________________________________________ Speak relatively slowly to a kinesthetic person so they can feel what you are saying. _____________________________________________________________ Speak with feeling to a kinesthetic person They will respond well to you if they feel a heart to heart connection. _____________________________________________________________ Demonstrate your point to a kinesthetic person with a practical example They like to take a hands on approach so it is easy for them to relate to a tactile experience. _____________________________________________________________ Be empathetic towards a kinesthetic persons feelings by saying I appreciate how you feel about the situation. _____________________________________________________________ Physically reward a kinesthetic person This could be by means of a gift, a pat on the back or a handshake. _____________________________________________________________ Allow a kinesthetic person to stand in your personal space This is because they have a need to get a feel for you at an energetic level to help them connect and build rapport.
workshop has given me the benefit of being able to better deal with the different personality types. I would recommend this workshop because it really explains a solid foundation to the sales process."
Robert Bauman, Count Wealth Accountants
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
________________________________________________________

_____________________________________________________________
The future depends on what we do in the present.
Mahatma Gandhi
54.
Farewell a kinesthetic person by saying Ill catch you later The kinesthetic word here that they will relate to is catch. _____________________________________________________________ Provide a detailed account of a situation to an auditory digital person These people like lots of information so they can formulate their understanding. _____________________________________________________________ Make sure you make sense of a situation when communicating with an auditory digital person They need to figure it all out so it needs to make sense. _____________________________________________________________ Take notes when you are communicating with an auditory digital person This gives them an indication you are keeping an accurate record of the situation. _____________________________________________________________ Communicate your message in a sequential or logical way to an auditory digital person These people process and memorise information in sequences. _____________________________________________________________ Give an auditory digital person something interesting to consider These people like mental stimulation and something to think about. _____________________________________________________________ Ask an auditory digital person What are your thoughts? Create an opportunity for them to reflect on the situation and share their thoughts. _____________________________________________________________
55.
56.
57.
58.
59.
60.
To learn how to discern which is the primary personality type of another person (dominant, inspiring, steady or conscientious), enquire about our Advanced Interpersonal Communication Skills eCourse or our Personality Profiling service. Email us today with your details at

________________________________________________________
"I have gained some solid skills to apply to strengthening client relationships and building sound new ones. As a result of this workshop, I have an increased understanding on how to maximise client business through better understanding how they operate as individuals. The workshop was fun, practical and educational."
Tricia Quan, ImpactPR.
61.
Learn to understand and auditory digital persons perspective on a situation Ask them questions, be thoughtful, be curious and be the discoverer. _____________________________________________________________
62.
Allow an auditory digital person to question the situation Questioning allows them to formulate a precise understanding. _____________________________________________________________ Farewell an auditory digital person by saying
63.
I am really appreciative of this experience The auditory Digital words here that they will relate to are appreciative and experience. _____________________________________________________________
64. Be direct and straight to the point with dominant people The dominant personality type respects this type of approach. _____________________________________________________________ Be decisive with dominant people They dont like wasting time or time wasters. _____________________________________________________________ Set a clear purpose at the beginning of the discussion with a dominant person This also shows your decisiveness and leadership which will earn you respect. _____________________________________________________________ 67. Show a dominant person how they can be successful The dominant personality type is highly motivated by results and success. _____________________________________________________________ Be clear, concise and time efficient when communicating with a dominant person. _____________________________________________________________ 69. Provide a dominant person with clear choices The dominant personality type has a need to be in charge. Providing clear and concise choices leads them towards making a decisive decision. _____________________________________________________________ Focus any disagreements you may have with a dominant person based on the facts. _____________________________________________________________
65.
66.
68.
70.

________________________________________________________
Every great leap forward in your life comes after you have made a clear decision of some kind.
Brian Tracy
71.
Motivate a dominant person by being energetic and illustrating the bottom line The dominant personality type will need to get the sense that you are energetic and driven towards showing them the end goal. _____________________________________________________________ Do what you say you are going to do with a dominant person You must demonstrate the ability to follow through on the task at hand, otherwise you may lose trust and respect with the dominant personality type. _____________________________________________________________ Greet an inspiring person by saying I am thrilled to meet you. The key word here for the inspiring personality type is thrilled. _____________________________________________________________ Have fun when interacting with an inspiring person The inspiring personality type likes fun, entertainment and enjoyment. _____________________________________________________________ Acknowledge the accomplishments of an inspiring person This personality type thrives on recognition. _____________________________________________________________ Be animated when speaking to an inspiring person You need to keep up the level of interest with the inspiring personality type. They sometimes have a tendency to get bored during a conversation. _____________________________________________________________ Make an impression with an inspiring person. _____________________________________________________________ Focus on the goals of an inspiring person The facts and figures can be boring to the inspiring personality type, so keep them focused on the positive consequences of their future accomplishments. _____________________________________________________________ Interact frequently with an inspiring person This may be a chat on the phone or at a coffee shop. _____________________________________________________________ Motivate an inspiring person by helping them translate talk and ideas into specific actions. _____________________________________________________________ Listen to the ideas of an inspiring person The inspiring personality type likes to come up with new ideas. This stimulates and excites them. _____________________________________________________________
72.
73.
74.
75.
76.
77. 78.
79.
80.
81.
10

"The Advanced Interpersonal Communication Skills workshop has enabled me to deal more effectively with people of all personality types. I recommend this workshop because it was informative, well structured, fun and interactive. It was very professional in terms of the presentation, the venue and the handout material. I have learnt a lot of great information that I need to continue to absorb over time."
Marni Taylor, 2005
_____________________________________________________________ 82. Finish the intended discussion with an inspiring person This is important, even if it takes a little longer than planned. Avoid abruptly closing the discussion. _____________________________________________________________ Open the discussion with a steady person by asking how their family is, or a specific family member The steady personality type appreciates this as you are showing an interest in their personal situation and the people they care for. _____________________________________________________________ Ask a steady person How can I support you? The steady personality type is very supportive of other and will appreciate the same in return. _____________________________________________________________ Be friendly and comforting with a steady person. _____________________________________________________________ Avoid imposing too much change too quickly with a steady person The steady personality type likes stability. Status quo suits them well. _____________________________________________________________ Take the initiative and provide leadership and direction with a steady person The steady personality type feels comfortable in following the leadership of others. _____________________________________________________________ Avoid rushing a steady person Youll need to go at their pace, otherwise they may feel uncomfortable. _____________________________________________________________ During a time of change, help a steady person put their mind at ease by offering a safe and seamless transition _____________________________________________________________
83.
84.
85. 86.
87.
88.
89.
Mark Coburn is an interpersonal communications expert and workshop facilitator. If you would like to experience his full day Advanced Interpersonal Communication Skills workshop where you will learn how to put all of these tips into action, email us at success@superself.com.au with your details or go to www.superself.com.au to book into the next event.
11

If you always do what you've always done, you'll always get what you've always got.
Anonymous
_____________________________________________________________ 90. Avoid conflict as much as possible with a steady person One of the biggest fears of the steady personality type is conflict. _____________________________________________________________ Provide reassurance about what you are offering a steady person It can also be useful to offer a personal guarantee to the steady personality type. _____________________________________________________________ Prove your credibility with a conscientious person to earn their respect Otherwise, the conscientious personality type will be cautious about making decisions that involve you. _____________________________________________________________ Be on time when meeting with a conscientious person They like precision and punctuality. _____________________________________________________________ Communicate in a logical way to the conscientious person It needs to make sense to them. _____________________________________________________________ Be objective with a conscientious person Clearly state your objectives upfront and make sure you achieve these objectives on time and as agreed. _____________________________________________________________ Be patient with a conscientious person They are not likely to make a quick decision, but when they do they are usually very committed. _____________________________________________________________ Ensure you provide a comprehensive answer for the conscientious person This personality type appreciates a detailed and well thought out response. _____________________________________________________________ Ask a conscientious person Do you require further information? This also demonstrates your dedication towards being comprehensive and thorough. _____________________________________________________________ Be accurate and precise when communicating with a conscientious person This personality type responds well to quality, perfection and accuracy.
91.
92.
93.
94.
95.
96.
97.
98.
99.
________________________________________________________
12

"Advanced Interpersonal
Communication Skills has
_____________________________________________________________ 100. Clearly present value for money to the conscientious person The conscientious personality type needs to understand the facts, figures and benefits of what you are suggesting. _____________________________________________________________ 101. Finally, to ALL people, be fully present and highly focused during a conversation Avoid allowing your thoughts to drift off somewhere else. Otherwise, you may miss something the other person is saying.
___________________________________________________________________
given me the ability to understand who I am and my makeup. I now realise that people are not just their face. I will always look back into the workshop manual to confirm my understanding of certain people."
Paul McCandless, Prestigious Indoor Plants
Feel free to contact us if you would like to learn more about our products, services or workshops from one of our coaches.
PO Box 627 Spring Hill Queensland 4004 Australia
Freecall 1800 005 013

(Australian residents)
International E-mail
Tel +617 3276 0108 Fax +617 3276 0622
www.superself.com.au
E XECUTIVE & B USINESS C OACHING I NTERPERSONAL C OMMUNICATION FACILITATION 7 STEPS TO SUCCESS SMARTER GOALS STRESS MANAGEMENT PERSONALITY PROFILING TEAM EMPOWERMENT PROFESSIONAL SPEAKING SELF DEVELOPMENT WORKSHOP
13
ADVANCED
Interpersonal Communication
Maximise your relationship building effectiveness
SKILLS WORKSHOP
NO E-C W OU AVA RS ILA E BL E
Have you ever experienced challenges when communicating with someone in business? How can you maximise the relationship building opportunity when you first meet a prospect? How do your prospects and clients make buying decisions?
Just imagine the consequences of discovering new and powerful interpersonal communication skills that fast track your client relationship building effectiveness.
SuperSelf Success Coaching have now made it easy for you with the delivery of an informative and exciting one day workshop that will empower you to understanding different ways people learn information and how they respond in certain crucial business situations. The workshop is fun and packed full of great tips you will be putting into practice immediately. To maximise the benefit to you, the workshop has been designed using the latest accelerated learning techniques, including on-screen graphical images, video and live demonstrations. Throughout the workshop you will benefit by immediately putting into practice what you are learning by teaming up with other like-minded people. Each module will build on the foundation of what you have learnt, particularly module 4 which focuses on a simple client relationship building process that integrates all the interpersonal communication skills presented in modules 1, 2 and 3.
*
Ask yourself...
MONEY BACK GUARANTEE
*If you commit to the learning process of this workshop and don't believe you have received any benefit, we will refund your money when all course material is returned to SuperSelf.
ADVANCED
Interpersonal Communication
Maximise your relationship building effectiveness
NO E-C W OU AVA RS ILA E BL E SKILLS WORKSHOP
BENEFITS
You will discover: how to develop instant trust and rapport with anyone the 3 major types of effective communication - words, voice tonality and body language, which ones are most effective and how to apply specific techniques to communicate your message more easily how people learn differently through the 4 communication modes - visual, auditory, kinesthetic and auditory digital which of the 4 personality types your client is most likely to be and how to effectively respond or present in a way that inspires them into action a simple 4 step relationship building process that incorporates all the above skills that you can apply in many different ways that will generate more business for you You will also: understand more about how you learn and communicate most effectively discover how to identify your clients preferred learning mode and how this will help you to communicate your message more clearly develop insights as to what type of person is likely to work in a particular industry support your clients by having gaining insight and knowledge of their likely business blind spots, fears and challenges know what to say when you start a conversation with your client that will get instant attention, rapport and interest learn how to encourage clients towards win-win outcomes cultivate these skills with like-minded people in a group environment where everyone can learn from each other.
TESTIMONIALS
"During this workshop I have learnt a lot of great information that I need to continue to absorb over time. This workshop has enabled me to deal more effectively with people of all personality types. I recommend this workshop to others because it was informative, well structured, fun and interactive. It was very professional in terms of the presentation, the venue and the handout material." Marni Taylor "I am now more aware of my clients and their needs. I will use what I have learnt to approach prospective clients in a more positive way. This workshop helps people in business to form a closer bond with their clients for more successful outcomes." Bev Seawright "I have gained a lot of very practical information that is useful for me in understanding other people's needs and learning methods. The workshop has helped me improve my communication and rapport building skills with prospects and clients. This workshop really does work when applied!" Clive Rix
Put yourself first by investing in this amazing workshop series that will enable you to develop highly effective communication and business relationship building skills.
call us now on freecall 1800 005 013 or visit our website for online booking at
www.superself.com.au

SuperSelf 101 Interpersonal Communication Tips

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

SuperSelf 101 Interpersonal Communication Tips

Uploaded by

Copyright:

Available Formats

E-BOOK SERIES

Advanced Interpersonal Communication Skills

Maximising your relationship building effectiveness

E-Book Series Advanced Interpersonal Communication Skills

Your best investment is yourself

101 Interpersonal Communication Tips

Your best investment is yourself

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

Your best investment is yourself

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

Your best investment is yourself

101 Interpersonal Communication Tips

Your best investment is yourself

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

Your best investment is yourself

101 Interpersonal Communication Tips

101 Interpersonal Communication Tips

Your best investment is yourself

PO Box 627 Spring Hill Queensland 4004 Australia

Freecall 1800 005 013

Tel +617 3276 0108 Fax +617 3276 0622

Your best investment is yourself

NO E-C W OU AVA RS ILA E BL E

MONEY BACK GUARANTEE

NO E-C W OU AVA RS ILA E BL E SKILLS WORKSHOP

You might also like