Professional Documents
Culture Documents
Galileo Switzerland AG Training Administration, Case postale 776, 1215 Genve 15 Tel. 022 791 70 65 / Fax 022 791 70 60 Email : swisstraining@travelport.com
Feb-09
www.galileo.ch
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Participating carriers
General Electronic Ticketing Information Carrier Electronic Ticketing functionality Current overview of all BSP-CH/FL electronic ticketing carriers. GC*409/111 Go to ASK Travelport and type 8430 in the Search by Keyword field CGET
Introduction
With electronic ticketing, an electronic ticket record is created in the validating carrier's database. The passenger is then able to arrive at the airport, simply provide proof of identity and the appropriate boarding pass will be issued. Galileo provides the following functionality to support electronic ticketing: Production of electronic ticket records Issuance of Agent and Passenger Coupons Access to electronic ticket records held within an airline's system Exchange electronic tickets into another electronic ticket Revalidate electronic ticket records Refund electronic ticket records Void electronic ticket records With this brochure we provide you the formats, which have been developed to support electronic ticketing.
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Printer linkage
All agencies Linkage for all agencies remains the same and no new special linkage is necessary by the user.
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HMET
1 1. 2. 3. 4. 5.
List of support documents (only those which BSP-CH/FL designates as mandatory or optional are displayed) GTID to which each document is printed Form type of printer: For all agents this will be ITN (designated Itinerary printer) BSP print option for each document as Y (required) or O (optional) Agency print option for each document is set to Y as required by BSP-CH/FL and/or the airline. Only an Audit coupon must be requested with the additional modifier /AU if needed for accounting purposes. Status of printer U (up) or D (down) Default is set as Y to print documents at TKP. Can be changed to N if no printout needed
6. 7.
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CGET
1 2
PAX - O
UCF - O
EXC - N
REF N
DEFAULT KEY: P-PAPER TKT E-ELECTRONIC TKT CARRIERS DEFAULT POSACK ELIGIBLE AA V Y N AB V Y N AC V Y N AF V Y N AH V Y N AI V Y N AM V Y N AO V Y N AP V Y N AR V Y N AT V Y N AV V Y N etc.
V-VIRTUAL ETKT
4 1 2 3 4 5 6 7
BSP-CH/FL country indicator 008 and CH Supported electronic ticket types Electronic ticketing support documents types available Participating carriers Ticketing default P (paper) E (electronic) V (virtual) Positive acknowledgement from the airline required if set to Y If carrier requires validation of eligibility of segments prior to ticketing this is set to Y otherwise N
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Response:
GALILEO INTERLINE ELECTRONIC TICKETING TABLE VALIDATING VENDOR - LX LAST UPDATE: 14FEB09 BY C5FEC3 INDICATORS: Y- LX NOT MANDATORY AA AC - Y AE AF AH AI AP AR AT )>
In the above example, carriers AA, AC, AE, etc. may be electronically ticketed on a ticket validated on carrier LX. The Y-LX NOT MANDATORY indicates that the down-line carrier AC may be electronically ticketed against the validating carrier LX even if that validating carrier is not present in the itinerary.
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Display by Down-line Carrier Input: DT/IAT/DIS*LX DT/IAT/ DIS * LX Transaction identifier Display command Indicator to display by down-line carrier Down-line carrier code
Response:
GALILEO INTERLINE ELECTRONIC TICKETING TABLE VALIDATING VENDOR - AA LAST UPDATE: 31JUL08 BY CCCF65 INDICATORS: Y- AA NOT MANDATORY LX VALIDATING VENDOR - AC LAST UPDATE: 19AUG08 BY C5FEC3 INDICATORS: Y- AC NOT MANDATORY LX - Y )>
In the above example, carrier LX is permitted as a down-line carrier on an electronic ticket validated on carriers AA, AC etc. The Y-AC NOT MANDATORY indicates that the down-line carrier LX may be electronically ticketed against the validating carrier AC even if that validating carrier is not present in the itinerary.
Input:
TKPVI/CLX
TKP VI / CLX
TicKet Print basic input Validate Interline separator Carrier and Iata code of plating carrier
Response:
AUTH CHECK OK ELECTRONIC TICKET INTERLINE CHECK OK PAPER TICKET INTERLINE CHECK OK
The system checked that the agency is authorised to issue a LX ticket Interline agreement check has been made for electronic ticket Interline agreement check has been made for paper ticket
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The E indicator is also shown on the carrier specific timetable: Input: Response:
BA 709 TUESDAY 10 OCT 06 --------------------------------------------------------------BRD TIME T D/I OFF TIME T D/I FLY/GROUND EQP E ZRH 0805 I LHR 0905 4 I 2:00 320 E --------------------------------------------------------------TOTAL FLYING TIME ZRH - LHR 2:00 --------------------------------------------------------------CLASSES ZRH-LHR J C D I Y B H K M R V N L S Q O
TTBA709/10OCT
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Name field & Mileage membership In order to assist the airlines systems to automatically identify the booking, it is strongly recommended that the Booking File name field contains the passengers full first name. In all cases where a Frequent Flyer/Mileage Membership number is entered, the name must match the name on the card. This practice will greatly assist passengers who check in at self-service check-in machines and/or who are using a Frequent Flyer/Mileage Membership card as the means of identification. SSR FOID With the input of a SSR FOID (Form Of IDentification) an ID may be added as identification at the airport. This is particularly recommended, when the identification the passenger wishes to use, differs from the data in the Booking File; e.g. form of payment is a company CC and passenger uses personal CC as ID. SI.P1/SSRFOIDBAHK1/CCAX375811111111115 Passenger 1 will use credit card as form of ID for airport identification
Notes: More FOID examples are listed in Help pages H/FOID. (PP passport / NI national identity card / FF frequent flyer card, etc.) This entry is mandatory for some Airlines. Please refer to the Airlines Information pages mentioned on page 2. Types of identification accepted are: credit cards, frequent flyer cards, identity cards, passport
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Before requesting an electronic ticket, the following should be checked: 1. 2. 3. A vendor locator has been returned to the Booking File (see *VL). All booked segments to be ticketed show either an E indicator or are eligible for electronic ticketing. The fare quote is based on eligible segments for the respective plating/ validating carrier.
Notes: Claimed PNRs may not have the E indicator but the flights may be eligible for electronic ticketing Passive segments will not have the E indicator but may be eligible for electronic ticketing. Some airlines requires the input of the vendor locator into the booking file: RL.LX*VLOC) Waitlisted segments will not show an E but may also be eligible for electronic ticketing (YY not possible) OPEN segments will not show an E but may also be eligible for electronic ticketing. Within the same fare quote a maximum of up to (16) segments incl. ARUNK and 20 passengers may be selected.
All of these requirements can differ from airline to airline. Please refer to the individual carrier briefing for details (see details on page 2) on the determination of eligible flights.
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TKP1P2
At TKP, Galileo checks that the segment(s), ticket type and carrier(s) are applicable for the request, and the plating carrier in the request matches the carrier code of all segments held in the filed fare requested for ticketing. If all checks are positive, an electronic ticket number is assigned from the TINS table and the request is sent by a link to the plating/validating carriers internal electronic ticketing database. If the carrier accepts the request, an electronic ticket record is created and the following response is returned.
ELECTRONIC TKT GENERATED TTL FARE CHF SUPPORTING DOCUMENTS GENERATED MIR GENERATED - TTL FARE CHF 1122.00 RECORD LOCATOR: >*MNVZR8 ------------------------------------ITINERARY/INVOICE GENERATED 1122.00
or:
ELECTRONIC TKT GENERATED TTL FARE CHF SUPPORTING DOCUMENTS GENERATED RECORD LOCATOR: >*MNVZR8 ------------------------------------1122.00
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Tabbing to the prompt >*HTE, displays the electronic ticket record held in the validating carriers internal electronic ticketing database. Input: Response:
TKT: 724 9900 395025 ISSUED: PSEUDO: USE OPEN NAME: SMITH/JOHNMR 16FEB09 FOP:CASH 0OA9 PLATING CARRIER: LX ISO: CH IATA: 96040232 CR FLT CLS DATE BRDOFF TIME ST F/B FARE LX 316 C 14AUG ZRHLHR 0705 OK CSWISSOW 29.00 YR TAX
*HTE
CPN 1
FARE CHF 1057.00 TAX 36.00 CH TAX TOTAL CHF 1122.00 VALID ON LX/LH ONLY
The electronic ticket record for a credit card transaction shows the credit card number and the approval code in FOP (Form of Payment) box. It also shows the status of each segment under USE. When the electronic ticket is initially issued, the status should be OPEN. Most of these are controlled by the airline. An agency can only change status to VOID, RFND and EXCH.
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CLSD REMV
Exchange Refund Void Definition: The ET flight coupon is eligible for all status Y Y Y updates The operating carrier has secured the ET Y Y Y coupon prior to the scheduled departure Y N N Indicates that the validating carrier has determined that the coupon is no longer available for use as ticketed. The coupon may only be exchanged. N N N The passenger has made his presence known to the operating carrier N N N The passenger has boarded the aircraft N N N The validating carrier has restricted the use of the ET flight coupon The operating carrier's control is being extended beyond the normal 48 hour period provided for under Airport Control, Check In or Lifted/Boarded The value of the ET coupon has been used N N N as payment for a new transaction The journey associated with the ET flight N N N coupon has been completed The unused value of the ET flight coupon N N N has been returned / refunded. N N N Cancellation of the entire electronic sale. Void is only applicable when all coupons have the status OPEN. A void request is only valid for an original sale transaction or a new ticket issued as a result of an exchange/reissue transaction. N N N The validating carrier has determined that the coupon is not available for use N N N The validating carrier has removed e-ticketing data from their system when the ticket has been fully used.
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In a multiple-passenger Booking File, *HTE produces a ticket record name list. ELECTRONIC TICKET LIST BY *HTE NAME TICKET NUMBER >*TE001 SMITH/JOHNMR 7249900395025 >*TE002 SMITH/DONMR 7249900395026 END OF LIST If you tab to the relevant prompt, it will display the electronic ticket record for the passenger selected. Alternatively the input i.e. *TE1 may be used from anywhere within the Booking File to access the appropriate electronic ticket record. Filed Fare In the filed fare an E following the fare status codes as shown below indicates the generation of an electronic ticket.
FQ1 P1 - S1 SMITH/JOHNMR G E AP 16FEB09 75/AG 7249900395026
Tins Remarks/History In the *HTI history display, /ET indicates the generation of an electronic ticket.
** NO HISTORY TIN DATA ** ** CURRENT TIN DATA ** TEST/MARCMR-/7249900395026/-CHF/1122.00/ET
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FOP FS FS FS
On the report above, Mr Bell and Mr Dells tickets are Electronic tickets. Mr Smiths Electronic ticket has been refunded.
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Airline Error Responses If the correct input is made, and Galileos initial checks as above are successful, the electronic ticketing request will be sent by a link to the validating carriers internal electronic ticketing database. Each participating carrier will determine acceptance or rejection of the request based on their own criteria. For example, individual airlines may choose to limit the number of segments they will accept for electronic ticketing and will reject a request that contains more than their maximum. Similarly, an airline may reject a request, which contains an open (YY) segment. If an electronic ticketing request is rejected, an error response is returned advising why the request failed. Sample Error Response:
**ALERT - ELECTRONIC TICKETING TRANSACTION CANCELLED ELECTRONIC TICKETING FAILED VENDOR MSG: TRANSACTION NOT SUPPORTED BY VENDOR RECORD LOCATOR: >*MSN7BK
or:
INTERLINE ELECTRONIC TICKET AGREEMENT NOT FOUND - CHECK DT/IAT TABLE FOR MORE INFORMATION Follow the instructions of the error message and proceed with the correction of the error!
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Link Errors If there are problems with the link to the carrier, the following error response will be returned.
TICKETING LINK UNAVAILABLE PLEASE RETRY
Credit Card Authorisation Errors If a credit card is used as the form of payment for an electronic ticket, the authorisation request is sent out to the credit card company after Galileo has made its initial checks, but before the request is sent to the carrier. If a credit card error response is returned, the ticket request is not sent to the carrier. You must take the usual action according to the error message. If manual authorisation is later obtained, this may be input to the Booking File and a request for electronic ticketing must be repeated.
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ZRH LX MIL 311.74 LX ZRH 637.48 NUC949.22END ROE1 .10669 XT 7.00HB11.50I1.00MJ3.00VT58.00YR CHF 1051.00 40.50CH AX375811111111115 M11 3.50EX FCIG 80.50XT CHF 1175.50 724 CHF/------/1051.00/ /124.50 724 9900757646 1 FVVV 7733/ CHF/------/1051.00/ -----/124.50
APVL 11
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HQC
Print all support documents If retransmission of all support documents connected with an electronic ticket is required, a reprint request may be made to the carrier. The input includes the airline 3 digit code, the ticket number and the check digit. Input: TSD72416771083851
Note: The document prints with actual date. Not limited to the day of issue. Print Selected Support Documents If only some documents require retransmission (e.g. passenger receipt), the individual image in the support documents sent buffer must be displayed. Input: HQB/REC/DS
If necessary it is possible to move through the buffer with the normal inputs HQB/MU, HQB/MD, HQB/MD5, etc. The image may then be retransmitted with the normal retransmission input. Input: HQNN repeat HQNN after the warning message
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Revalidate each segment with the appropriate entry to make sure the passenger can check-in for the new desired flight without any delay. Input e.g: TKRETS1/TN7249900395031/C1 Revalidate (TKR) an Electronic Ticket (ET) for segment 1 (S1), quoting ticket number (TN724) and electronic ticket coupon number (C1) to be revalidated. TKRETS2/TNIN7249900395032/C2 To revalidate an infant ticket IN is added after TN. Response:
ELECTRONIC TICKET REVALIDATED
Notes: If the electronic ticket record is redisplayed, the new flight is shown. If multiple segments require revalidation, they must be done one at a time. Some airlines do not allow revalidation, if the ticket has been issued with a validation (NVB/NVA). Passenger has to contact the carrier. Some airlines do not support this function at all. In some cases, it is necessary that you display the electronic ticket record with *TE/ (see page 33), before you can make the revalidation entry
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Note:
Above is the first of four refund screens. Certain fields of the fill-in format are already completed. Remaining fields should be completed as necessary. 1) Cash amount used Complete when form of payment was other than credit card. For full refund, enter 0.00 Credit Amount used Complete when form of payment was credit card. For full refund, enter 0.00 Cancellation Charge When a cancellation charge is to be applied to the transaction, tab to this field and enter the appropriate amount converted into CHF; e.g. 100.00. If no cancellation charge is applied, leave blank. Unused Taxes to be refunded Tab to this field and enter Y or N as appropriate and ENTER.
2) 3)
4)
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If an error is made on a refund screen, it may be redisplayed with *TRN. Previous screens may be redisplayed by inputting the screen number e.g. *TRN1. If the first screen is completed correctly, the tax screen will be displayed, if you have selected Y for unused taxes to be refunded. If you have selected N the second refund screen will be displayed (see next page). Refund Tax Screen:
>*TRNTAX TX1 1).... 2). TX2 TX5 ....... .. TX6 TX9 ....... .. TX10 TX13 ....... .. TX14 TX17 ....... .. TX18 BT01 ... ....... BT04 ... ....... BT07 ... ....... BT10 ... ....... BT13 ... ....... BT16 ... ....... BT19 ... ....... ....... .. ....... .. ....... .. ....... .. ....... .. BT02 ... BT05 ... BT08 ... BT11 ... BT14 ... BT17 ... BT20 ... TX3 ....... .. TX7 ....... .. TX11 ....... .. TX15 ....... .. TX19 ....... .. ....... BT03 ....... BT06 ....... BT09 ....... BT12 ....... BT15 ....... BT18 ....... TX4 TX8 TX12 TX16 TX20 ... ... ... ... ... ... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... .. .. .. .. ..
1) Enter amount of tax as applicable e.g. 36.00 2) Enter the two letter tax code e.g. CH Note: In Europe a ticket with a maximum of 20 taxes can be issued through the Galileo system. Therefore the tax fields BT01 BT20 must be left blank.
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If previous screen(s) is/are completed correctly, the second refund screen will be displayed: Refund Screen 2:
>*TRN2 A/L AUTHORITY 1).................. PAGE 2 OF 4 REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR PFC1 2). 3) PFC2 ... . PFC3 ... . PFC4 ... . CREDIT CARD CODE AX CARD NUMBER 375811111111115 EXPIRY DATE 1112 REFUND AMOUNT 4)...... CREDIT FOP CODE 5) NUMBER 5) EXPIRY DATE 5).. REFUND AMOUNT 6)...... COMM PERCENT/AMOUNT ON CANCELLATION CHARGE 7).../ 8)...... TOUR CODE 9) NET Y/N N NET FARE AMT 11) TOTAL CREDIT REFUND DUE 769.00 TOTAL CASH REFUND DUE 0.00 10) THIRD SCREEN Y/N 12)
The TOTAL REFUND DUE, calculated from the information on the previous screen(s), is already completed on this screen. The example above is with a credit card payment, hence the completed credit card details are for illustration in bold print. 1) 2) 3) 4) 5) 6) 7) Airline authority code if such has been obtained. Maximum 15 characters If applicable, complete with passenger facility charge PFC airport code e.g. JFK PFC amount e.g. 3 Complete with the refund amount for the first credit card used If payment was by 2 credit cards, details of the second card will automatically be filled in these fields Complete with the refund amount for 2nd credit card used (if payment was by 2 credit cards) If applicable, complete either 7 or 8, not both. Percentage e.g. 7. This is any applicable commission percentage on the cancellation fee. Amount e.g. 10.00. This is any applicable commission amount on the cancellation fee. Automatically completed if TC or AI modifier was used in the original ticketing N is automatically displayed as the NF (Net Fare) modifier is not applicable for Switzerland Net Fare Amount is not applicable for Switzerland Access of the third screen is only necessary if form of payment was by three credit cards. Chose Y if payment was by three credit cards, otherwise chose N.
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The third refund screen for our example is not relevant, so the input is N. Response:
AUTOMATED REFUND NOTICE ISSUED CREDIT CARD AX 375811111111115 AMOUNT 769.00
Refunded Electronic Ticket Record If the electronic ticket record is displayed after the refund request was finalised, all coupons will be marked as RFND (refunded) in the USE column as shown below.
TKT: 724 9900 395031 NAME: SMITH/JOHNMR CC: AX375811111111115 ISSUED: 16FEB09 FOP:AX375811111111115-3444 PSEUDO: 0OA9 PLATING CARRIER: LX ISO: CH IATA: 96040232 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN RFND LX 002 J 10SEP ZRHVIE 1000 OK JOW 1 FARE CHF 733.00 TAX TOTAL CHF 769.00 36.00 CH TAX TAX
ZRH LX VIE 480.44 NUC 480.44 END ROE1.525667 RLOC 1G XLM4KL LX 5KK3IJ
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Refund Screen 3 The top part of the 3rd screen will be completed by the system only when payment was made with three credit cards. The display shows in any case the system calculation for the total refund due either by credit and/or cash.
>*TRN3 CREDIT CARD CODE CARD NUMBER EXPIRY DATE .... REFUND AMOUNT TOTAL CREDIT REFUND DUE 769.00 TOTAL CASH REFUND DUE 0.00 PAGE 3 OF 4 ........
Refund Screen 4 This screen is used only if additional data is required for the Refund MIR (Machinable Interface Record) transfer into a back-office system. Any required data is completed as free format text as defined by your back-office provider.
>*TRN4 MIR FREEFORM DATA PAGE 4 OF 4 DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- ......................................................... DI- .........................................................
If the screen is accessed by error, ENTER will complete the function. Reprint automated refund To reprint the refund notice (only possible on the same day of the refund issue no check digit needed): Input: TSDR7241677108388/11NOV Reprint of an electronic ticket refund (TSDR), include 3 digit airline code (724), ticket number (1677108388), and date of the refund issue (11NOV).
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Automated Refund Linear Inputs Automated Refunds can also be requested by linear inputs. If data is still stored within the system not as much information is needed as if the ticket is older than 90 days (ticket check digit needed). Input if data is stored within the system (payment credit card): TRNE05584700383272/D12FEB09/CP2/R100.00CC/ AA-123AZ5869684/X80.00/IAZ Coupon 2 of electronic ticket number 84700383272 plated by AZ (055) is refunded. The fare amount used is 100.00 paid by credit card. An airline authority of 123AZ5869684 has been given and a cancellation charge of 80.00 applies. The ticket has been issued on 12FEB09, issuing airline was AZ. Mandatory inputs would then only be: CPcccc/Rxxx.xxff/Dddmmmyy/Iaaa
Input if data is not stored within system (payment cash): TRNE12584700303262/CP34/R250.00S/T1-19.00CH/ T2-11.50GB/N-MULLER.EVAMRS/P400.00S/IBA/JINT/ D12FEB09/PT30.50 Coupons 3 and 4 of electronic ticket number 84700303262 plated by BA (125) are refunded. The fare amount used is 250.00 paid in cash, expanded tax are 19.00 CH and 11.50 GB. The passengers name is MULLER/EVAMRS and the paid fare amount was 400.00 in cash. The issuing airline was BA and the journey international, issued on 12FEB09. Total tax amount paid to be refunded is 30.50. Input if data is not stored within system (payment credit card): TRNE05799003387641/CP12/R0.00CC/T1-36.00CH/ T2-2.50QV/T3-6.50RS/N-GRANT.LUCMR/P650.00CC/IAF/JINT/ D12FEB09/PT45.00/CC-AX375811111111115*D1212 Coupons 1 and 2 of electronic ticket number 99003387641 plated by AF (057) are refunded. The fare amount used is 0.00 (=unused ticket) paid by credit card, expanded tax are 36.00 CH, 2.50 QV and 6.50 RS. The passengers name is GRANT/LUCMR and the paid fare amount was 650.00 by credit card. The issuing airline was AF and the journey international, issued on 12FEB09. Total tax amount paid to be refunded is 45.00. Credit card code and number to be credited.
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Overview of all fields for linear inputs Input and Description: M = Mandatory, and O = Optional a = alpha character and n = numeric character
M M M M O O O O O O O O O O O O O O O O O O M M O O O M O O O O
Coupon numbers (to be refunded) Domestic or international travel Issuing airline alpha/numeric code Amount used and fop type Airline Authority alpha/numeric Original Document Number including check digit ODddmmmyyXXXnnnnnnn Original issue details (date, city and Iata code) Znnnnn Original commission rate T1-nnnn.nnaa Tax 1 amount and code T2-nnnn.nnaa Tax 2 amount and code T3-nnnn.nnaa Tax 3 amount and code T4-nnnn.nnaa Tax 4 amount and code T5-nnnn.nnaa Tax 5 amount and code T6-nnnn.nnaa Tax 6 amount and code T7-nnnn.nnaa Tax 7 amount and code T8-nnnn.nnaa Tax 8 amount and code PFC1-aaan PFC1 airport code and $ value PFC2-aaan PFC2 airport code and $ value PFC3-aaan PFC3 airport code and $ value PFC4-aaan PFC4 airport code and $ value Xnnnnn.nn Cancellation charge amount ZXAnnnn.nn or ZXPnn.nn Commission amount or percentage on cancellation charge. N-aaaaaaaaaaaa.aaaaaaaaaaa Passenger name surname and title. Max length 44 characters. Pnnnnnn.nnff Paid fare amount and fop type PTnnnnn.nn Paid tax amount CC-aannnnnnnnnnnnnnn*Dnnnn Credit card company, number and expiry date TCananananananan Tour code data, up to 14 alpha/numeric characters Dddmmmyy Date of issue of refunded document NFaaannnnnn.nn Net Fare Amount (currency code and amount) CF1-anananananan Customer File Reference up to 12 alpha/numeric characters. S*nnnnnnnn STP IATA number 8 numerics NR Net Remit indicator followed by Y or N. CPnnnn.CPnnnn Jdom or Jint Iaaa Rnnnnnn.nnff AAanananananananananan Onnnnnnnnnnc
Input e.g.:
Note:
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Response:
*EX **TICKET FOR**: SMITH/JOHNMR PSGR 1/ 1 NEW FARE: CHF 2023.00 EQUIV:........... TX1: ...... .. TX2: ...... .. TX3: ...... .. TX4: ...... .. *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS 72499001979543 . .............. 02 COUPONS FOR TKT1:12.. TKT2:.... TKT3:.... TKT4:.... PD TAXES 1:23.00.CH 2:17.00.YR 3:116.00XT 4:........ PD TAXES 5:........ 6:........ 7:........ 8:........ TTL VALUE:CHF1872.00. BSR:...... ORIG FOP:S.............. *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE .............. ZRH/LHR ZRH 11FEB09 9604023
When an electronic ticket exchange is requested, Galileo initiates an internal electronic ticket display request to the vendor. The vendor returns a display response, and the electronic ticket exchange screen is then pre-populated with the ticket number, total number of coupons, coupon number of ticket, exchange tickets paid taxes, total value, form of payment, origin, destination, issuing city, issuing date and issuing IATA code. A check is made to ensure that all coupon statuses are either OPEN, ARPT or UNVL. If any data is missing, it is a result of the vendor not storing or returning the data to Galileo in the expected fields. Any of the pre-populated fields, except for ticket number, no. cpns and coupons for may be manually adjusted as appropriate. If a combined tax XT exists, it requires a manual update to list all those specific tax details. On ENTER, the usual Additional Collection or Refund fill-in-format will be presented, and must be completed as normal. Note: For a Partial Exchange (not ALL coupons are with status OPEN, ARPT or UNVL), the total value and tax fields are not prepopulated.
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Electronic Ticket Records Two electronic ticket records will now exist in the carriers internal database. If the original electronic ticket record is displayed, the exchanged coupons will be recorded as EXCH (exchanged) in the USE column.
TKT: 125 1677 108392 ISSUED: PSEUDO: USE USED EXCH NAME: SMITH/JOHNMR
11FEB09 FOP:CASH 0M1A PLATING CARRIER: BA ISO: CH IATA: 81237995 CR FLT CLS DATE BRDOFF TIME ST F/B FARE BA 709 C 10DEC ZRHLHR 0810 OK COW1 BA 1474 C 14DEC LHRGLA 0815 OK COW1 36.00 CH TAX:
CPN 1 2
ZRH BA LON BA GLA M1095.88JFL1OW NUC1095.88END ROE1.30944 XT16.50UB 52.00YQ RLOC 1G XI33LL BA K45J99
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Response:
TICKET NO. 7241677108385 CHANGED TO VOID STATUS
If the Electronic Ticket Record is displayed, all coupons will be recorded as VOID in the USE column.
TKT: 724 1677 108385 ISSUED: PSEUDO: USE VOID NAME: SMITH/JOHNMR
13FEB09 FOP:CASH 0M1A PLATING CARRIER: LX ISO: CH IATA: 81299999 CR FLT CLS DATE BRDOFF TIME ST F/B FARE LX 002 J 10DEC ZRHVIE 1000 OK JOW5 1071.00 TAX: 1136.00 36.00 CH TAX: 29.00 YR
CPN 1
Note: After a ticket has been revalidated and reissued it is not possible to void it anymore, a refund has to be issued.
Response:
TICKET NO. 12599007103616 CHANGED TO VOID STATUS
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Without a Booking File present Electronic ticket records may be displayed with direct inputs, or with the aid of a fillin-format. Individual airlines may choose to support all or some of the following display inputs. By ticket number (no check digit needed) Input: *TE/ 7241677108385 By airline code and membership number Input: *TE/BA/FF00016050 By airline code, date and mileage membership number Input: *TE/BA/20FEB09FF00016050 By airline code, date, routing and name Input: *TE/LX/10FEB09ZRHVIE-SMITH By flight number, date, routing and name Input: *TE/TP/5327/01FEB09ZRHLIS-SMITH By airline code, date, credit card number Input: *TE/SN/01FEB09CC375811111111115 By airline code, date, credit card number and name Input: *TE/SN/14FEB09CC375811111111115-SMITH
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*TE
Completion of the PLATING CARRIER CODE and one additional field is mandatory (some fields are connected to others, please check with @). Fields, which require numbers to be input i.e. FREQUENT FLYER NBR and CREDIT CARD NBR, are completed solely with the number i.e. FF and CC should not be included. Help to complete any field may be obtained by entering the @ symbol in that field. Redisplay the FIF Input: *TEF
The response to any display input is either the electronic ticket record itself or a ticket record list (see below) if multiple Electronic Ticket Records exist. Response:
ELECTRONIC TICKET LIST BY *HTE NAME TICKET NUMBER >*TE001 BELL/JOHNMR 7244664491022 >*TE002 DELL/CHRISMR 7244664491023 END OF LIST
Access a record from the list Input: *TE1 or tab to the prompt To redisplay the list Input: *TEL
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*TEH
A history section for each coupon shows the coupon number, the action taken (ISSUED, USED, REVAL, EXCHANGED, VOIDED, REFUNDED), the carrier, flight number, class, date, board and off point. If a coupon has been exchanged, refunded or voided, the status EXCH, RFND or VOID is shown in the NEW field colon. The last line of each history section shows the Galileo code (1G), the agency pseudo city code, IATA code, sign-on including check digit, and date and time the message was received. The example above shows the creation (issue) details of an electronic ticket. The ticket was subsequently revalidated. Note: Airlines may display history records differently. For details see airline specific instructions.
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2009 Galileo International. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. Copyright 1999-2009. All rights reserved.
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