TABLE OF CONTENT

Page Number

Contents Letter of Acknowledgement Company profile Vision and Mission Core values Matrixes Strategies Conclusion

ACKNOWLEDGEMENT Through this, I would like to thanks Almighty ALLAH, The most merciful, for providing me the skills and strength to fulfill a task, which could not have seen and achieved without His blessings. Now, I can move forward but with great thanks and appreciation to those who has supported and encouraged me throughout my report. This report would not have seen its completion without the guidance from our senior teacher, SIR ZAFAR MANNAN. This report reflects the knowledge, which i have gained from our valuable teacher. I acknowledge with deep gratitude the invaluable help extended to us by, Sir ZAFAR MANNAN, without his co-operation it was not possible for us to complete my report. He guided and helped us and specially the sympathetic attitude, which inspired us for hard work. Finally, I would like to thank all those people who helped me throughout this report.

company profile
IGI Insurance Limited is one of the leading Property & Casualty insurance companies in Pakistan. Created in 1953 by the Packages Group-considered to be amongst the premier business houses of the country- IGI Insurance has since established itself as the flagship organization of the Group. This status has been achieved on the basis of its wellorganized operations as well as its high ethical and moral practices. The Company is also an integral part of the corporate umbrella that is IGI Financial Services. The rest of the Group is made up by IGI Investment Bank, of which IGI Insurance is a major stockholder, and its whollyowned subsidiaries: IGI Finex Securities Limited and IGI Funds Limited. Consequently, the Company is well placed to leverage the synergies of a financial conglomerate when offering services to its clients The services IGI Insurance provides cover underwriting of a varying portfolio of classes, namely Fire Marine Motor Miscellaneous Health Home Travel Engineering These business lines are just some of the many comprehensive risk management facilities that the Company offers to its customers; a number of distinguished multinational and local companies within the country. This wide product portfolio is the result of IGI's innovative and customer-focused approach to business. In 2004, IGI Insurance Limited augmented its growth strategy by acquiring the Pakistani operations of the UK-based RSA Insurance Group Public Limited Company formerly known as Royal and Sun Alliance PLC. This move saw the Company leapfrog to become one of the top 5 non-life insurance companies in Pakistan at that time. In addition, on the basis of their excellent experience with IGI, RSA has augmented this relationship, making IGI Insurance as their global network partner. Since the acquisition, IGI Insurance has established itself as being amongst the most dynamic companies in the local general insurance sector. Accordingly, the Company has further hedged risks by establishing partnerships with leading global reinsurers. By doing so IGI makes certain that its stakeholders can rest assured in the knowledge that their company, and thus they themselves will remain secure in the foreseeable future. Consequently, it is no surprise that the Company has consistently maintained its IFS (Insurer Financial Strength) rating of AA for thirteen consecutive years.

Vision:
IGI Insurance is committed to being one of the leading providers of solutions to risk exposures in selected market segments in Pakistan.

Mission:
Our vision will be realized through: Customers
Being the preferred insurer in providing solutions to risk exposures.

Shareholders Employees

Consistently delivering above market average return on capital.

Providing the environment necessary to be the employer of choice.

Community

Compliance with the highest ethical and moral standards.

IGI I

core values
We define professionalism as a mindset towards perfection. Our business model works on the philosophy of passion and customer delight. We serve all our stakeholders with dedication, discipline, decisiveness and distinction.

Professionalism
In conducting business we are inspired by and comply with the principles of fairness, transparency, completeness, and efficiency. Our relationships with employees and other stakeholders are characterized by honesty, co-operation and mutual respect.

Integrity
Through our expertise, analysis and focus, we assure growth for all our stakeholders.

Commitment to Growth
Performing consistently at higher levels, striving continuously for innovation, agility, optimization and responding vigorously to change is our mark of excellence.

Commitment to Excellence
Performing consistently at higher levels, striving continuously for innovation, agility, optimization and responding vigorously to change is our mark of excellence.

MATRIXES
IFE MATRIX

STRENGTH

WEIGHT 0.2 0.05 0.15 0.13 0.12

RANK 4 2 2 3 4

WEIGHTED SCORE 0.8 0.1 0.3 0.39 0.48

Customer satisfaction High professional attitude Highest rating of Insurance Strong claim payings International and Local Market
WEAKNESS

No credit facility Lack of some services offered by their competitors Requirement is very tight to get insurance
TOTAL

0.05 0.15 0.15

4 3 2

0.2 0.45 0.3

3.02

EFE MATRIX

OPPORTUNITIES

WEIGHTE WEIGHT RANK D SCORE

IT initiatives Increase trends of insurance customers satisfaction building of IGI Insurance bank IGI security services THREATS Competitors Economic condition Discouraged sales of leased cars. Political involvement in decision making process Volatile Enviroment TOTAL

0.25 0.1 0.05 0.09 0.15

4 3 3 4 1

1 0.3 0.15 0.36 0.15

0.08 0.02 0.09 0.16 0.01 1

3 2 4 1 3

0.24 0.04 0.36 0.16 0.03 2.79

CPM MATRIX

Critical success factor

customer satisfaction IT initiatives Expending market shares Product portfolio Strong network Competitors Highest rating of Insurance Political involvement in decision making process Low penetration levels Government interfernce TOTAL

IGI Insurance EFU insurance statelife Insurance Weight Weighted Weighted weighted Rank Rank Rank Score Score score
0.2 0.15 0.08 0.13 0.3 0.03 0.02 4 3 1 2 3 2 4 0.8 0.45 0.08 0.26 0.9 0.06 0.08 3 1 3 2 3 4 3 0.6 0.15 0.24 0.26 0.9 0.12 0.06 2 2 1 3 4 4 2 0.4 0.3 0.08 0.39 1.2 0.12 0.04

0.05 0.02 0.02

1 1 2

0.05 0.02 0.04

3 2 4

0.15 0.04 0.08

3 4 4

0.15 0.08 0.08

2.74

2.6

2.84

QSPM

KEY FACTORS OPPORTUNITIES IT initiatives Increase trends of insurance customers satisfaction building of IGI Insurance bank IGI security services THREATS Competitors Economic condition Discouraged sales of leased cars. Political involvement in decision making process Volatile Enviroment TOTAL STRENGTH Customer satisfaction High professional attitude Highest rating of Insurance Strong claim payings International and Local Market WEAKNESSES No credit facility Lack of some services offered by their competitors Requirement is very tight to get insurance TOTAL

WEIGHT

STRATEGY 1 AS TAS

STRATEGY 2 AS TAS

0.25 0.1 0.05 0.09 0.15

4 3 1 0
0

1 0.3 0.05 0 0

2 4 3 0
0

0.5 0.4 0.15 0 0

0.08 0.02 0.09 0.16 0.01 1

4 2 0 0 2

0.32 0.04 0 0 0.02

0 0 4 2 3

0 0 0.36 0.32 0.03 0

0.2 0.05 0.15 0.13 0.12

2 0 0 4 2

0.4 0 0 0.52 0.24 0

1 2 0 0 0

0.2 0.1 0 0 0

0.05 0.15 0.15

1 0

0.05 0 0.3 3.24

4 3 0

0.2 0.45 0 2.71

SWOT MATRIX
STRENGTH 1.Customer satisfaction 2.High professional attitude 3.Highest rating of Insurance 4.Strong claim payings 5.International and Local Market OPPORTUNITIES SO STRATEGY WO STRATEGY WEAKNESSES 1.No credit facility 2.Lack of some services offered by their competitors 3.Requirement is very tight to get insurance

1.IT initiatives

2.Increase trends of insurance 3.customers satisfaction 4.building of IGI Insurance bank 5.IGI security services THREATS

increase market value the key (O1, S1) is important to make new factor is to create a credit facility and check through online customers resources W1,O1 For the security of their customers requirement should be Expension plays a important role analysed and make easy for their to get competitive advantage from customes to increase creditibility in market market (S3,O2)

ST STRATEGY (S1,T1) are the main problems which market faced and don't compensate any one of them for their customers S4,T2 are those factors which helps to increase the GDP of the country, when customers use strong claim report they use to invest and its boostup economy of any country.

WT STRATEGY

1.Competitors

2.Economic condition

3.Discouraged sales of leased cars. 4.Political involvement in decision making process 5.Volatile Enviroment

W3,T3 are basic challenge for the company, and these factors helps the company to make a change in insurance market.

SPACE MATRIX

Financial strength (FS)

Working capital Cash Flow Earning per share Liquidity Return on equity Efficiency ratios Total

Rating Enviromental Strength (ES) Rating

3 3 3 2 1 3 15 Risk involvement Inflation Rate Pressure from competitors Technological changes Demand variability Total -6 -3 -2 -4 -3 -18

Competitive Advantage (CA) Rating Industry Strength (IS)

Customer Loyalty market Share Technical Skills Product Quality control over market leaders Total -2 -2 -1 -3 -3 -11 Finacial Constancy Growth potential Technological knowledge Industry profit Barriers to entry Total CONCLUSION AVG of CA is AVG of ES is AVG of FS is AVG of IS is

Rating
2 4 5 2 5 18 -2.2 -3.6 2.5 3.6

SCALE (CA) (-6 worst, -1 best) SCALE (ES) (-6 worst, -1 best) SCALE (FS) (+6 worst, +1 best) SCALE (IS) (+6 worst, +1 best) X-AXIS Y-AXIS

1.4 (CA + IS) -1.1 (FS + ES)

BCG MATRIX

Divisions Fire Marine Motor Health Miscellaneous Total

Related Industry % Market Revenues Profit % profit Growth Revenues share Rate Percentage 81,815 132,879 455,241 207,771 62,143 939,849 9% 14% 48% 22% 7% 66,561 111,120 83,116 -47,378 18,412 29% 48% 36% -20% 8% 60% 48% 35% 28% 15% 10 15 3 -16 5

100% 231,831 100%

The IE MATRIX for Harrah's

Divisions

% EFE IFE Revenues Profit % profit Revenues scorecard Scorecard 9% 66,561 29% 14% 111,120 48% 48% 83,116 36% 22% -47,378 -20% 7% 18,412 8% 100% 231,831 100% 2.50 3.50 3.00 2.00 3.50 -3.20 3.40 2.80 2.00 2.70 --

Fire 81,815 Marine 132,879 Motor 455,241 Health 207,771 Miscellaneous 62,143 Total 939,849

THE IE MATRIX FOR HARRAH'S

THE INTERNAL-EXTERNAL (IE) MATRIX

% IFE Divisions Revenues Profit % profit EFE Scores Revenues Scores Fire Marine Motor Health Miscellaneous Total
ss

81,815 132,879 455,241 207,771 62,143 939,849

9% 14% 48% 22% 7%

66,561 111,120 83,116 -47,378 18,412

29% 48% 36% -20% 8%

2.00 3.20 2.60 3.00 2.50 --

3.00 3.50 2.60 2.80 2.40 --

100% 231,831 100%