Peringkat-peringkat Konsultasi 1.

Preliminary Contact -Exploring the 'fit' (kesesuaian) -Organizational Readiness (kesediaan organisasi) -Consultation Contracts (Kontrak)

2.Entry A)Physical Entry (kemasukan fizikal): 1.Office or work station 2.Consultant's movement 3. Time consideration

B)Psychological Entry (kemasukan psikologikal) -gaining acceptance and approval from consultees and other constituents -creation of trust between the consultant and member of the organization -to win acceptance consultants must respect the organization's preferences in such matters as dress, conduct, language, attitudes, interests, and cultural harmony.

C)Social Entry (kemasukan sosial)

D)Relationship building -rapport: conditions and strategies -collaboration and empowerment -recognizing tension, resistance and conflict

3.Assessment and Diagnosis A)Assessment

-involves collecting, organizing, and interpreting information-help-bring problems into focus and determine their causes -Scanning the environment -data gathering methods -Obtrusive data collection : interviews, problem diagnosis sessions, surveys and checklist are common examples of obtrusive methods. -records of organizational characteristics may be useful to consultants working with agencies or programs.

B) Diagnostic Impression -Data collected during the assessment phase must be synthesized, categorized and analyzed in order to formulate an accurate diagnostic impression. -Diagnosis as it relates to psychological consultation entails the identification or classification of consultation problems and their probable causes. -Diagnostic impressions of specific problems, achieved through the collective actions of consultants and consultees, yield prescriptive ideas of the types of interventions needed to correct existing problems. -The primary objective of assessment and diagnostic activities is an accurate conceptualization of consultation problrm. These activities establish the purpose and direction of consultation. -Assessment and diagnosis should lead to a succinct PROBLEM STATEMENT : a description of consultation issues, needs or difficulties 4.Goal Setting Principles of goal setting: A) consultants must recognize that goal setting is a collaborative process that involves consultees and other key participants. B)The consultant and consultee should set realistic goals. C)Goals must be specific D)Complex or global goals are undesirable. E)The consultant and consultee should audit their progress. F)Goals should be formulated in measurable terms. 5.Intervention

A) Strategy selection B)Types of interventions: 1. Individual interventions 2.Group interventions: training, conflict resolution, team building. 3. Organizational interventions. C)Implementing Interventions -requires consultants and consultees to actualize plenned interventions, initiate problem-solving behaviours and resolve diagnosed problems. 6.Evaluation 7.Termination