Professional Documents
Culture Documents
Dear Customer: Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the Refrigerator brand you own and your experience with the same. It will help us to meet your future expectations.
1. NAME: ______________________ 2. GENDER: Male 3. AGE: (in years) o Less than 20 o 20-30 o 30-40 o 40-50 o Above 50 4. OCCUPATION: Student Working Professional Other 5. INCOME: o Less than 5 lakhs o 5-10 lakhs o 10-20 lakhs o More than 20 lakhs Entrepreneur Retired Female
Please tell us how much you are satisfied or dissatisfied with the following statements. 9. Installation/ delivery service and service representativesSR NO 1 2 3 4 5 6 Delivery time was as specified Installation was properly made Installation time was as specified Time of day for delivery was apt Time of day for installation was apt Overall I am satisfied with installation service PARAMETERS STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE
10. Performance of RefrigeratorSR NO 1 2 3 4 5 6 Maintenance cooling Storage capacity Electricity consumption Present working Ease of operation PARAMETERS VERY GOOD GOOD NEUTRAL POOR VERY POOR
13. Your view on novel features the Refrigerator hasSR NO 1 2 3 4 5 Wi - fi connectivity Screen MP3 player Application grocery manager Mobile connectivity PARAMETERS VERY GOOD GOOD NEUTRAL POOR VERY POOR
16. Please tell us what Company should do to improve the quality of the documentation delivered with your platform?
18. WHICH METHOD DID YOU USE TO CONTACT CUSTOMER SERVICE SUPPORT? TELEPHONE MAIL E-MAIL OTHER
19. IN HOW MANY DAYS OUR CUSTOMER EXECUTIVE VISITED YOUR PLACE? 1 DAY 3 DAYS 5 DAYS 7 DAYS MORE THAN 7 DAYS
21. Please tell us how much you agree or disagree with the following statements. SR NO 1 The customer service representative was knowledgeable and easy to understand 2 The customer service representative was able to handle my problem quickly and to my satisfaction. PARAMETERS STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE
22. Please tell us how much you are satisfied or dissatisfied with the following statements. SR NO 1 The time it took customer service to answer your question or resolve your issue? 2 Overall, how satisfied were you with your contact with customer service PARAMETERS VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED
THANKYOU