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At NNU, we make every effort to make your computing experience a pleasant one. Our goal is to
provide information systems that are useful tools to assist you in your studies and in your
personal life. This guide is designed to help you understand NNU’s technology environment and
get the best use out of the NNU computers and network tools.
A video capturing and editing station is available in the Media Technology Office in the Wiley
Learning Center. This station includes a DVD-Burner to create your own DVDs from personal
video projects. To reserve this equipment, check with Media Technology, 467-8359.
Establishing an account
New Students
All registered undergraduate and graduate students are automatically granted a network account
when they are confirmed as registered. During your first log-in on a campus computer, you will
see the “NNU Computer Network Usage Agreement.” (See “The Initial Agreement Forms” on
page 10 for more information.) You will be required to read this agreement so that you fully
understand what you can and cannot do on the NNU network. There are times when your
network account may be disabled for specific reasons. If this happens to you and you need to
know why, you may contact the Technical Response Center, 208-467-8111.
When your network account is first opened, your login name should be on a label on your
registration packet. If it is not found on the front label of your packet, please contact the
Technical Response Center (TRC) at 208-467-8111.
Your password will be the lower case word “default” followed by your student ID number.
(Example: If your student ID number is 123456, your password would be default123456.)
Change this temporary password the first time you log on. This is very important to the
security of your account and the network. (See the section for “Logging On” for more
information.)
NOTE: As long as you are a student who is currently enrolled at NNU, your account should
remain active. If you are new to NNU and have attempted to login unsuccessfully, you should
check with the Registrar’s office to make sure that all paperwork has been completed, which is
the key to your login being enabled. If all new student paperwork is completed, or if you are a
returning student, and you cannot login, call the TRC for additional help.
Returning Students
Returning students registered for the fall semester should find their accounts still active and the
same as they were left (except for print credit – see below). When a student returns for the fall
semester, if their password did not expire over the summer, it should be the same as when they
left. If your password expired during the summer, you will need to go to the online NNU
Password Management System to change your password before you can log on. For more
information on managing your passwords, see page “Managing Your Passwords” in this guide.
Logging On
1. When you approach a campus computer (kiosk or lab) that is powered-up and ready to use,
you should see a screen saver with the flying NNU logo displayed. Press any key or move the
mouse to turn off the screen saver, and the display will show the following:
2. First enter your account username. Your username normally consists of some combination of
your first and your last name, such as your first initial and last name. Your login may contain
your middle initial as well. For example, if your name is George W. Bush, your login might
be gbush, gwbush or georgebush. If you are not sure what your login name is, contact the
TRC for assistance, 467-8111.
TIP:
If you type your username all in lowercase letters, then tab to the password line, the system
should change the first few characters of your user name to uppercase. This shows you that the
network recognizes your username.
3. Next, enter your password. The temporary password on new accounts is the lower case
word “default” followed by your student ID number. For example, if your student ID
number is 334455, then your default password would be “default334455”.
To start the Application Launcher, click on the blue NNU Applications icon found on your
desktop, or in the window tray at the bottom of the screen.
NOTE: The first time an application is run on a specific computer, it may take longer to load.
This is because it is actually being installed on that PC. Please be patient as it
loads. Once it has been installed, it should start up much faster the next time it
is used on that computer.
To run a standard Windows application, you will see the quick start icons
typically on the desktop or startup menu, if you are using a lab or office
computer. If those icons are not on the desktop or startup menu, click
Start, then All Programs, and choose which program you would like to
run.
To log off properly, click the Logoff icon on the desktop. You will see a prompt asking for
confirmation. Click “Yes” and then wait until the computer begins its reboot cycle before
leaving. After the computer reboots, your account will be logged off the network.
HARD REBOOT
In some cases, the computer is locked up and there is nothing you can do short of turning off the
power, which is called a “hard reboot.” If this is the case, press and hold the power button until
the screen goes blank. This will turn off the computer and disconnect you from the network; it
may also clear up any problems you may be experiencing with this computer.
This method of rebooting the machine should ONLY be used when other options are not
available.
NOTE: Only computers that are using the Novell networking client and logged in to the NNU
network can install NNU network printers.
If you do not set up the challenge responses, you won’t be able to log into your account without
calling the Technical Response Center (x8111). You will then have to wait for the password to
be reset to a new temporary password. In this situation, once the default password is given to
you, be sure to change your password again during your first login – and then set up your
“Challenge Responses” to minimize troubles in the future.
On campus computers, your documents automatically save to the My Documents folder on your
N: drive. If you are using a personal (non-NNU) computer, you may save your work on the C:
drive (or another local hard disk), or to the N: drive if you are connected to the campus network.
You may want to use Windows Explorer to copy files onto removable media, such as a CD-R,
or a USB flash drive (see below).
With important files it is good practice to always have more than one copy stored in different
locations; however, be careful to remember to update all files that reside in multiple locations.
You can also email your file to yourself, but big files might not go through email easily.
NOTE: Under normal circumstances, we do NOT recommend you store important class work
on the C: drive of a campus lab or office computer.
We recommend that you always leave room on your N: drive space -- at least 2 to 5 free Mb. If
you do not have this much extra space, use Windows Explorer to delete unnecessary files or to
move them to other storage places, such as on a USB flash drive or burning them to a CD or
DVD.
The N: drive should not be used to store files permanently. If you have files on your N: drive
that you want to save permanently, we suggest you back them up either to a USB flash drive or,
for a more permanent backup, to a writable CD. (CD burners are available in many labs.) If you
need help with this, you may contact the TRC.
If your N: drive exceeds your limit, you will not be prevented from logging in; however, you will
not be able to save anything to your N: drive until you delete some files or purchase more space
for the year.
• Highlight the file and type CTRL C to copy, then highlight the destination folder and
CTRL V to paste.)
When you delete a file, you are not really removing it from the drive. You are merely deleting
the first few bits of data which comprise
the “header” information that Windows
uses to locate and name it. Many times,
the file can be recovered just by
checking the recycle bin.
NOTE: Files that have never been saved are generally not
recoverable, although Office applications do attempt an
automated recovery, if possible.
5. There are several columns that give information about each file that was deleted. By clicking
in the column header, you can sort the files by any of the columns, including by file name,
date deleted, and file size. If the
filename you are searching for shows a
file size of 0KB, then your file is
unrecoverable.
GroupWise has an easy-to-use interface for sending and receiving e-mail, scheduling
appointments, creating and managing task lists, participating in group discussions and
collaborating on documents. You can start GroupWise by clicking on the icon on the desktop,
the Quick Launch bar, or the Novell Application Launcher (located in the e-mail category).
If your GroupWise mailbox reaches 100% capacity, you will not be able to send emails until you
have cleared out some space. Also, your oldest messages in your mailbox may be automatically
deleted by GroupWise if your mailbox exceeds 100% capacity. You will need to manage your
space usage to avoid loss of important messages. GroupWise provides a tool called Check
Mailbox Size which provides a method of quickly viewing e-mails and allowing you to delete
unneeded ones. To use this tool, click Tools and then Check Mailbox Size from the GroupWise
toolbar. Highlight any messages you want to delete (see sample below), then click Delete. Once
deleted here, messages are not recoverable.
To log into the spam filter, type your full e-mail address and your Novell password.
After logging in, you will see a list of your email messages that have been caught in the spam
filter.
To delete messages, click the checkbox beside each message you wish to delete. If you want to
delete all of the messages, you may click the top box at the top of the window and all of the
messages will be automatically checked down the entire list. Click Delete and purge in the gray
part of the window, and the selected messages will be deleted.
A report is sent via email from the spam filter to your GroupWise inbox every four to five days
(approximately) to tell you what suspected spam messages are in your quarantine folder. If you
want to keep any of the messages, click on the “Release Messages” link to release them. If you
do not take any action, the suspect emails will be automatically deleted 15 days after they have
been captured.
To avoid losing important emails, you may want to check the quarantine often. You may also
add trusted senders to the Email Settings options in the quarantine program.
As you log into the webmail interface, if you are asked to accept a security certificate, click
‘Yes’ to do so. Enter your user name and GroupWise password at the following prompt, as
shown below.
If you need help configuring POP3, contact the TRC, help@nnu.edu or 208-467-8111.
NOTES: If you do not come to campus regularly, do not instruct GroupWise to “leave messages
on server,” because your mailbox will eventually fill up.
You are required to keep your virus detection software current so that when you connect to the
NNU Network or send messages to NNU, you do not infect the NNU campus network.
Setting up rules in GroupWise to forward all of your mail to another personal account, such as a
Hotmail or Yahoo! account, is not permitted.
To assist students with computer purchases, NNU has partnered with Dell Computers to offer the
latest equipment at a discount. See the NNU website for details, www.nnu.edu/dell.
Virus Policy
Before you connect your computer to the NNU network, please note that you are responsible to
keep your computer virus-free. When you connect to the NNU network, you are agreeing to
abide by this requirement.
Anti-virus and anti-spam software is available to all students and employees of NNU, FREE OF
CHARGE, by checking out the NNU Application Disk from the NNU Riley Library.
If Information Technology detects that a computer is infected with a virus and is broadcasting
the virus, that computer will be blocked from network access. If your computer is blocked due to
a virus, you will be required to verify that you have used an up-to-date anti-virus program to
disinfect the computer, and the TRC will need to inspect your computer, before your network
connection is restored.
After completing the cleaning and certification steps above, network access will be restored by
the TRC on the following schedule:
• 1st incident: as soon as possible.
• 2nd incident: two weeks after disinfection.
• 3rd incident: beginning of next semester or two months, whichever is later.
Wireless Networking
Northwest Nazarene University offers free wireless connection to students on campus. Access
points can be found across campus in dorms, classrooms, student apartments, Johnson Sports
Center, the Student Center, and even several locations outdoors. To set up your wireless access,
visit http://wireless.nnu.edu and follow the instructions. The NNU wireless policy is also
available from this location.
NOTE: Most wireless cards are designed to be extremely user-friendly, and setting them up to
use on the NNU network should be relatively straightforward; however, if you are unable to
connect, you may call the TRC for assistance, 467-8111. Some fees may be charged for
repeat visits.
Watchguard Firewall is a tool that allows only authorized users to access the Internet through our
firewall. When using a campus computer, when you attempt to connect to the Internet through a
browser, you will be require to log in with your Novell network username and password.
NOTE: Firewalls can affect use of games, video cameras and other applications that attempt to
receive data across the Internet. If you have difficulties with such programs, you may request
help from the Technical Response Center. Educational uses of the network have priority, and
Information Technology reserves the right to refuse any such requests.
To remotely access your network files, click on “Access network documents via web” and then
log in with your Novell username and password at the appropriate dialogue box. Once you have
successfully logged in, use the left pane to navigate to the directory you wish to visit. To
download or upload files, use the appropriate toolbar (circled below). If you wish to edit a file,
be sure to download it first, make your changes, save it to your computer, and then upload it
back to your network drive when you are done.
For help using webfiles, click the ‘Help’ as shown in the above circle and select ‘Help’ from the
small pop-up box you will see on your screen. (You should turn off your pop-up blocker when
on the NNU website.)
Blackboard (http://online.nnu.edu)
Many courses (or portions of courses) are now being offered online though the Blackboard
interactive learning tool.
The first time you login to Blackboard, you should change your Blackboard password. To do so,
click on the Personal Information link on the My NNU tab.
For additional help with Blackboard, visit our Blackboard support page at
http://www.nnu.edu/bbstudents.
NOTE: The Novell password and the Blackboard passwords are separate. We use the same
temporary password for ease of getting you started; however, note that when you change your
password in one system, it does not change it for the other.
Log in at http://my.nnu.edu using your Novell username and password. There you will see many
links to help you manage your financial information, as well as to check grades, register for
classes and many other tools.
Additional links
There are additional links available on http://www.nnu.edu/login as discussed in previous
sections of this technology guide and more help is available on the NNU website at
http://help.nnu.edu or http://www.nnu.edu/ineedanswers.
Other special links are available on other NNU web pages as noted below.
DELL COMPUTER PARTNERSHIP (HTTP://WWW.NNU.EDU/DELL)
Northwest Nazarene University has partnered with Dell to provide discounts of up to 12% to
students who wish to purchase PC’s, laptops, or other computer accessories. To take advantage
of this offer, visit http://www.nnu.edu/dell.
THE WESLEY CENTER (HTTP://WESLEY.NNU.EDU)
This award-winning site is hosted by NNU but is a separate entity from the University. This site
is home for the Wesley Center for Applied Theology, affiliated with the Church of the Nazarene.
PERSONAL WEB PAGES (HTTP://WWW.NNU.EDU/PEOPLE)
NNU hosts personal web pages for any student who wants one. You are responsible for creating
and maintaining your own web pages. Complete instructions for how to post personal web pages
can be found at http://www.nnu.edu/peopleguide or by clicking the link to the instruction page
on the http://www.nnu.edu/people site.
If you wish, you may visit the TRC in person to request assistance. The TRC is located on the
middle floor of the Emerson Administration Building. Hours during the academic school year
(mid-August to mid-May) are 8 AM to 5 PM Monday through Friday.
On holidays, or when school is not in session, please contact the TRC via the web
http://help.nnu.edu), email (help@nnu.edu) or telephone (x8111).
When you contact the TRC, a staff member will generate a "help ticket" for your case and you
will be informed of progress with your ticket via e-mail.
The TRC staff will often email questions to you, so please reply promptly. This will help them
troubleshoot the issue you are having more efficiently. They may also contact you via telephone,
so please include a daytime telephone number when requesting help.
Always reply to a TRC email message at the top of the e-mail, and give specific details. The
more information you give, the more quickly the TRC staff will be able to resolve the issue you
are having.
NOTE: Unless your problem or question is especially urgent, or you cannot access e-mail, we
ask that you use e-mail to request help from the Technical Response Center. E-mail is much
easier to manage and will help ensure your request does not get lost.
To call the voice mail system, dial x8989. (When off-campus, you may dial 467-8989.) At the
prompt, enter your assigned voice mail box number followed by your PIN. The first time you
dial into your voice mail box, there are three things you should do: assign your mail box a new
personal access code, record your first and last name, and record or select a personal greeting.
Please remember that callers from off campus may try to reach you, so speak clearly and refrain
from ‘cutesy’ greetings and/or loud music that may confuse the caller. The voice mail system
will give you instructions on how to set up your message options when you first call in.
Reporting problems
If your phone extension will not give you a dial tone, or if you have questions or need help with
your phone or voice mail, call the Technical Response Center at x8111 (or 467-8111). You can
also e-mail the Technical Response Center at help@nnu.edu.