Republic of the Philippines RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY Iba, Zambales COLLEGE OF ACCOUNTANCY AND BUSINESS ADMINISTRATION

October 22, 2012

Dear Respondents, Greetings! The undersigned are graduating students under the Bachelor of Science in Accounting Technology program of the College of Accountancy and Business Administration, RMTU, Main Campus. We are respectfully soliciting your time and cooperation to fill up this questionnaire towards the completion of our study entitled Relationship of mobile payment system in the collection of payments of loans among selected lending institutions in Iba, Zambales. Rest assured that all information will be treated with utmost confidentiality. Thank you very much and God Bless. Respectfully yours. Mrol P. dela Cruz Lea V. Echaure Noted by: Eden T. Beltran, MMBA. Adviser Victoria Joy G. Saplan Cachapero, Ph. D Dean, CABA Mr. X/Ms. Y Company Manager

Instruction: Please answer all the queries with all honesty. Do not leave a question unanswered. Check your answer please. I. Profile of the Lending Institution

Name of theAgency/Organization: ______________________________________________ Address: ______________________________________________ Length of Operation: ______ Estimated number of daily transactions: ______ Number of Clients: _______ Number of Personnel: ______ Number of Branches: _____ Types/Kinds of Loans Offered: __________________________________ , __________________________________ __________________________________ , __________________________________ _____________________________________ , ____________________________________ II. Factors Affecting the relationship between mobile payment system and collection of payments of loans among selected lending institution on Iba, Zambales. Please check the appropriate column of your agreement for the following statements. Rating: 5- Strongly Agree (SA) 4- Agree (A) 3-Moderately Agree (MA) 2-Disagree (D) 1-Strongly Disagree 9SD) SA (5) A (4) MA (3) D (2) SD (1)

A. Risk of using mobile payment system 1. Information quality (privacy and security) 2. Self Efficacy (employees lack of knowledge/skills on the system) 3. Organizations lack of infrastructure 4. Lack of standardization among mobile operating systems 5. Accesibility (absence of local/preferred language and telecom service quality like network unavailability) 6. Technology acceptance/ awareness about the system 7. Financial risk (cost of implementation) 8. Reliability and adequacy of information 9. Legal and ethical issues /regulatory support 10. Limited customers

B. Effects of using mobile payment system 1. Usefulness (perceived ease of usage) 2. Mobility (implies portability, e.g., users can conduct business real time via mobile devices) 3. Time saving way of collecting information 4. Service Efficiency 5. Increase Income 6. Decrease Personnel 7. Increase Productivity 8. Decrease Work 9. Availability of data whenever needed 10. Higher volume of transactions to be viable

SA (5)

A (4)

MA (3)

D (2)

SD (1)

III.

Comments and Suggestions _________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Maraming Salamat po!!!(^^,)

Researchers, MPD LVE