MBA204 USN

Siddaganga Institute of Technology, Tumkur - 572 103

(An Autonomous Institution under Visvesvaraya Technological University, Belgaum)

Summer Semester M.B.A. Examination August 2009

Human Resource Management

Time: 3 Hrs
Note: 1. 2. Answer any Four questions from Q.No. 1 to Q.No. 7. Question No. 8 is compulsory.

Max. Marks: 100

1. a) List the various competencies which are required for Human Resource Managers. b) What is Human resource accounting? Explain why it is needed. c) Explain the process of recruitment. 2. a) What are incentives? Why they are needed? b) Discuss the various training methods which can be used for training managers. c) What is transfer? Explain the factors to be considered for designing a sound transfer policy. 3. a) Differentiate between training and development. b) Explain the process of Human Resource Planning. c) Discuss the various challenges faced by HR managers in todays turbulent environment. 4. a) What is the purpose of induction? b) Explain various functions of HRM. c) Explain selection process. 5. a) What is human resource planning? What are its objectives? b) What is an interview? Discuss different methods of interviews. c) Explain various problems of rating in performance appraisal. How do you overcome them? 6. a) What is recruitment? b) Explain the various external factors affecting employee remuneration. c) Discuss the various applications of job analysis. 7. a) What is employee separation? Why does separation occur? b) Discuss the various external sources of recruitment. Suggest source for an external source. c) Explain how equity theory is applied to compensation design.

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MBA204

8. Case Study Suresh Kumar was production manager for Singer Industries Limited. Suresh had to approve the hiring of new supervisors in the plant. The HR manager performed the initial screening. On Friday afternoon, Suresh got a call form Anil Dhavan, Singers HR Director, Suresh Anil said, I have just talked to a young engineering graduate from a regional engineering college who may be just who you are looking for to fill that supervisor job you asked me about. He has some good work experience in a multinational firm located in Pune, but at lower salary level. He wants to come over to Noida where his parents live. Suresh replied, well Anilji, I would take care of the boy. Anil continued, He is here right now in my office, I am sending him to you, if you are free. Suresh hesitated a moment before replying, Great Sir, I am certainly busy today, but I cannot offered to displease you either. Sir, please send him immediately. A moment later, Ranga Rao, the new applicant arrived at Sureshs office and introduced himself. Come in Rao said Suresh, I will be right with you after I make a few urgent phone calls. Fifteen minutes later, Suresh finished calls and began interviewing Rao. Suresh was quite impressed. The merit certificates, the best suggestion award from previous multinational firm and Raos quick responses revealed the candidates potential. Meanwhile, Sureshs door opened and a supervisor yelled, We have a small problem on line number 5 and need your help. Sure, Suresh replied, Excuse me a minute, Rao. Fifteen minutes later, Suresh returned and the dialogue continued for another few minutes before a series of phone calls again interrupted him. The same pattern of interruption continues for the next forty minutes. Rao looked at the watch embarrassingly and said, I am sorry, Suresh I have to go now. I have to catch a train to Pune at 9 P.M. Sure Rao, Suresh said as the phone rang again. Call me after one week. Questions : i) What specific policies a company might follow to avoid interviews like this? ii) Explain why Suresh and not Anil should make selection decision? iii) Is it good a policy to pick up candidates through Employee referral method? Why and Why not? Explain keeping the case in mind. iv) If you are HR manager how would have handled the situation ? 5x4=20