BRENDA A.

BEHRENS, MS, MBA

Chicago, IL 60661

(312) 543 6622

brendabehrens@sbcglobal.net

HEALTHCARE OPERATIONS MANAGEMENT CONSULTANT

Integrating expertise, creativity and leadership to achieve business results

PROFILE
Ambitious, dynamic, results oriented individual with a creative and analytical mind combined with an entrepreneurial spirit that incorporates fact based analysis to complex challenges to deliver solutions that help companies improve business operations and performance. Able to process innovative solutions, sell them to diversified customers and execute strategy with ambitious targets. An experienced solution sales executive with a collaborative and consultative value based approach to analyze customer business challenges. Creates a compelling business case analysis to influence decision makers while positioning solutions to gain customer acceptance and commitment to the project. Capable of learning and mastering highly technical information to become a subject matter expert. Committed to continuous improvement in sales, the operations they support and the pursuit of learning and professional self-development.

CORE COMPETENCIES
Change Management Leadership Negotiation Strategies and Techniques Lean Six Sigma Methodologies Fostering Teamwork and Cooperation Customer Relationship Management PM Methodology Decisiveness Communication Diagnostic Information Gathering Innovation/Initiative Adaptability/Flexibility Business Strategy/Execution Analytical/Creative Thinking Stress Management Persuasive Communication Professional Self Development Political and Cultural Awareness

PROFESSIONAL EXPERIENCE Beckman Coulter, Brea, CA 2005-2013

Consultant / Healthcare Management Consulting Responsible for delivering technology and software sales revenue from hospital and reference laboratories. Provided customized solutions for automating laboratory diagnostic testing to improve operational efficiency, reduce costs and improve quality. Applied Lean Six Sigma and Project Management methodologies for managing and closing long, complex, value based sales involving multiple decision makers, committees and CEO, CFO and CIO executives. Developed customer champions that served as reference sites, technical experts and symposium speakers. Consistently carried a technology sales quota greater than $2,000,000 with a track record of achieving quota in multiple years. Managed a client base that generated over $20,000,000 in annual recurring revenue for the territory. Awarded the Inner Circle Award for Sales Performance in 2010.

The CBORD Group, Ithaca, NY

2004-2005

National Account Manager Recruited to establish national health system sales and marketing initiatives with the goal of increasing sales and market share for this primary supplier of software application systems for food and nutrition services in the healthcare market. Developed business strategy for health system penetration. Responsible for senior executive client relationship development with 15 targeted health systems as well as the business initiatives. Coordinated sales activities of 5 geographic Account Representatives.

BRENDA A. BEHRENS, MS, MBA

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Lifescan, Inc., a Johnson and Johnson Company, Milpitas, CA

1991-2003

Hospital Account Executive 1997-2003 Responsible for delivering revenue with medical device sales for point of care testing to hospitals and health systems within metro Chicago territory with the Sure Step Pro Blood Glucose Monitor and DataLink Software. Defined protocols and managed competitive laboratory and nursing unit product evaluations. Prepared, negotiated and analyzed for profitability and renewal, high dollar direct purchase and GPO contracts. Served as subject matter expert with product and technical knowledge of LifeScan and competitor products, JCAHO and CAP regulations for point of care testing and Medicare and Medicaid hospital reimbursement. Converted 15 Hospitals from competitor products. Negotiated 10 hospital contract extensions exceeding $400,000 in annual recurring revenue per contract. Sales performance averaged 100% of plan for all 12 bi-annual bonus periods. Senior Professional Representative 1991-1997 Responsible for delivering revenue with medical device sales for point of care testing and consumer testing within metro Chicago territory with the One Touch Brand of blood glucose monitors. Established new clinical referral networks with healthcare professionals and physician group practices. Strengthened customer base business by providing product technical training and sales support activities. Execute sales strategy with GPO and IDN targeted accounts to win new business contracts from competitive customers. Continued in excelling sales performance for six bi-annual bonus periods surpassed the goals by 115%. CARTER WALLACE, INC. /WAMPOLE MEDICAL SYSTEMS, CRANBUY, NJ 1990 - 1991 Diabetes Professional Sales Specialist Recruited to launch and sell new technology blood glucose monitoring product into established market. Established new accounts with independent pharmacies, national retail pharmacies and drug wholesalers for the Answer Blood Glucose Monitor. Developed clinical referral networks with healthcare professionals at major teaching hospitals and physician group practices. Successfully grew a new territory of metro Chicago, Illinois, Iowa and Wisconsin from a base of zero to second ranked territory within the U.S. DIABETES TREATMENT CENTERS OF AMERICA; MERCY HOSPITAL, CHICAGO, IL 1987 - 1990 Clinical Registered Dietitian/Certified Diabetes Educator (CDE) Responsible for nutrition assessment and education of Diabetes patients. Increased department revenue with sales of blood glucose monitors and diabetes management supplies with Diabetes Supply Centers of America. INGALLS MEMORIAL HOSPITAL, HARVEY, IL 1983 1987 Clinical Registered Dietitian Responsible for nutritional assessment and education of hospital patients and clinical staff. Marketed nutrition services to physicians and patients. Implemented and managed a for-profit outpatient weight loss program. ST. FRANCIS HOSPITAL, BLUE ISLAND, IL 1981 - 1983 Clinical Registered Dietitian Responsible for nutrition assessment and education for medical/surgical and cardiac care patients.

EDUCATION Master of Business Administration, Operations Management DePaul University Chicago, IL Master of Science, Food Science and Clinical Dietetics Northern Illinois University DeKalb, IL
Bachelor of Science, Food Science and Clinical Dietetics Northern Illinois University DeKalb, IL

PROFESSIONAL CERTIFICATIONS Project Management Certificate DePaul University Management Development Center Six Sigma Green Belt DePaul University Management Development Center