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Your professionalism as a Manager or a Salesperson relies both upon your technical expertise and your aptitude to communicate effectively with your collaborators and your partners. PROCESS COMMUNICATION is a tool for communication and understanding personality: It was developed in the beginning of the 70s by Dr Taibi KAHLER, Ph.D. PROCESS COMMUNICATION has numerous applications in management, recruitment, training, sales, negotiation, team building, etc. The basis of this model was awarded the Eric BERNE scientific prize in 1975. The diversity of use of the model ranges from NASA for the recruitment of its astronauts, to Bill Clinton to build his speeches. PROCESS COMMUNICATION is an invaluable asset for all executives wishing to understand and manage their interpersonal communication effectively.
For the effectiveness of the message The way we say something is more important than what we say. Process & Content.
Although each individual is unique, we all have 6 characteristics in common. Each of us has a specific combination of these characteristics and knowing this gives us precise tools, to enable us: to develop positive communication skills.
The Process Communication seminar is built around the study of participants Personal Profile Inventory (PPI) which is received confidentially during the seminar. The PPI gives an objective and non-judgemental image of your personality and psychological needs. With Process Communication, you get a valuable knowledge of your own dynamic as well as the ability to assess those of your staff.
The Process Communication seminar can be tailored to your individual needs, for example for managers and/or for salespersons:
A manager with their team Typical Objectives: Effective Communication in Selling Typical Objectives : Increase customer loyalty Encourage customers to want to work with you Manage stress to enhance effectiveness Lead commercial negotiations.
Increase individual & team motivation Conflict Management Stress Management Facilitate effective meetings
Seminars follow a similar structure whilst being specifically focused to meet specific needs
Process Com
Conclusion
Individual action plan, based upon: feeding your psychological needs, evaluation of the personality of others, developing motivation for cooperation, identifing negative stress indicators and gaining awareness of how to restore positive communication
PROCESS COMMUNICATION REFERENCES in Europe AKZO NOBEL ALCATEL LUCENT ROMANIA AIR LIQUIDE ALCATEL ALCA|TEL LUCENT AT&T AXIS COMMUNICATION BANQUE BRUXELLES-LAMBERT BASF BCR ROMANIA BMW BOEHRINGER INGELHEIM BOUCHARA BOUYGUES TELECOM BULL COCA COLA COMPANY COCA COLA HBC COLGATE-PALMOLIVE COMPAREX (BASF) CREDIT AGRICOLE DANONE DASSAULT SYSTEMES D.M.C. E.D.F.-G.D.F. G.M.F. GALERIES LAFAYETTE GB INNO Groupe BOUYGUES Groupe ELIOR HEWLETT PACKARD HUTCHINSON IBM KODAK KRONENBOURG LABORATOIRE SPECIA LABORATOIRES MERCK CLEVENOT LABORATOIRES MONSANTO, LABORATOIRES SMITHKLINE BEECHAM LA POSTE LA REDOUTE LOREAL LLOYD CONTINENTAL LUFTHANSA MARTIN MARIETTA MATRA TRANSPORTS MICROSOFT NESTLE SUISSE NOKIA PASTEUR VACCINS
PSA PEUGEOT CITROEN RESEAU PERINATAL DE BOURGOGNE RHODIA ROBERT BOSCH ROMTELECOM SANDOZ SAINT-GOBAIN PAM SANOFI-SYNTHELABO S.N.E.C.M.A. SMITHKLINE BEECHAM SWISS TECHNIP TOSHIBA TRUST COMPANY BANK UCB PHARMA UNILEVER UNILOG WIFI ZANUSSI
Worldwide, Process Communication partners develop the model with native trainers in USA, Canada, Puerto Rico, Japan, New Zealand. Contact : www.kahler-pcm.com