}anuaiy 2u14 Page 1

!"#$% '() *+(),-,+(%

While we enueavoui to be as flexible as possible, it is impoitant that we auheie to
ceitain iules to avoiu uisappointment anu confusion foi both paities,
BSLcouises.co.uk anu the applicantsstuuents.

.(/,(" *+0#%" 1"20,#"$"(-%

In oiuei to eniol onto one of oui online couises, it is a iequiiement of stuuents to
have a fully functional computei anu that the specifications aie at a minimum of:

- 3456789 :#+;"%%,(< %:"") =*>?@A

- B3CDE 1FDA

- +:"#'-,(< %G%-"$ !"# %& ' () '() 'H+I"A +# *+,-./0 '1 '() 'H+I"A

- -J" /'-"%- ,(-"#("- H#+K%"# ="4<4A *J#+$"A L,#"L+MA N'O'#,A P(-"#("- QM:/+#"#@4
R" #";+$$"() *J#+$" '% -J,% J'% '( ,(SH0,/- L/'%J :/'G"# =%"" H"/+K@4

- -J" /'-"%- I"#%,+( +O L/'%J T -J,% %+O-K'#" ,% "%%"(-,'/ -+ H" 'H/" -+ K'-;J -J"
I,)"+ ;/'%%"% '() -0-+#,'/U"S'%%"%%$"(-U"I,)"(;" ;/,:%4 F% $"(-,+(")A 'H+I"A
-J" ,(-"#("- H#+K%"#A *J#+$"A K,// J'I" L/'%J ,(SH0,/-4

- ' K"H;'$ +O (+ +/)"# -J'( -J#"" G"'#% =' <++) K"H;'$ ;'( H" H+0<J- O+# '
%$'// O"" ='#+0() VCW@ O#+$ '(G "/";-#,;'/ %J+:@A

- J'I" -J" /'-"%- %+O-K'#" +O &2345 '() ' &2345 ';;+0(-A

- '- /"'%- ' H#+')H'() ;+((";-,+( =O+# -J+%" KJ+ '#" O'$,/,'# K,-J H#+')H'()
%:"")%A -J" $,(,$0$ %:"")% O+# %$++-J K"H;'$ %"%%,+(% '#" CWWWXH:% =+#
CDH:%@ )+K(/+') '() BWWXH:% =+# W4BDH:% 0:/+')@@ T O+# ' #+0<J "%-,$'-" +O
G+0# H#+')H'() %:"")A <+ J"#"Y KKK4$GH#+')H'()%:"")4;+40Z

- '() :/"'%" "(%0#" -J'- (+ +-J"# )"I,;" ,% 0%,(< -J" H#+')H'() '- -J" %'$"
-,$" '% -J" K"H;'$ -0-+#,'/ '% -J,% ;+0/) %"#,+0%/G 'OO";- -J" :';" +O
;+(I"#%'-,+(4

Please iefei to the Teims, below, anu the Suppoit section of the stuuent account foi
moie infoimation on ueveloping youi signing skills anu knowleuge as smoothly as
possible anu thus piogiessing constiuctively on the couise.



}anuaiy 2u14 Page 2
L#"" !#,'/ *+0#%"%

0ne of the benefits of uoing a Fiee Tiial Couise is theie aie absolutely no obligations
to uo anything, such as complete the fiee tutoiial.

Bowevei, shoulu a stuuent wish to tiy the fiee webcam tutoiial anu once the
stuuent has been bookeu it, we ask that that stuuent iespect theii oiiginal tutoiial
booking to complete it - it is, aftei all, a ieal tutoi waiting on the othei siue of Skype
committing to complete the tutoiial with the stuuent. Failuie to attenu the tutoiial,
will iesult in an auministiation fee foi the iespective Level (please see
F)$,(,%-#'-,+( O""% O+# $,%%") -0-+#,'/%U"S'%%"%%$"(- :/'((,(< %"%%,+(%
=,(;/0),(< [F!@ foi those fees), shoulu the stuuent wish to iebook the tutoiial.

Please see how to "Book a tutoiial",
http:suppoit.bslcouises.co.ukcustomeipoitalaiticlesSu6u91-book-a-tutoiial

At the enu of the Fiee Tiial Couise, the stuuent ieceives valuable feeuback anu
iecommenuations fiom theii allocateu tutoi on what couise they aie ieauy to uo,
shoulu they wish to uo so with BSLcouises.co.uk.

Please note, if a tutoiial has been iecoiueu, the clip will be available to the stuuent
foi +(" $+(-J of which it will then be iemoveu.

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Enough saiu! Bowevei, it woulu be woith ieauing the *+0#%" ^0#'-,+( section of
the Teims, below, to ensuie smooth piogiession anu completion of youi couise.

N-0)"(-% 0()"# 35

It is the iesponsibility of the paientguaiuian of any stuuent unuei the age of 16 to
initiate each of theii chilu's webcam tutoiialsassessments with theii tutoi as way
of peimission to caiiy out such sessions. Wiitten consent via email will not be an
accepteu howevei if a wiitten consent was piinteu anu signeu by the
paientguaiuian, along with a photocopy of theii uiiving licence showing theii
signatuie, was posteu to BSLcouises.co.uk at the beginning of theii chilu's couise,
this woulu be acceptable.

[,"K,(< [,)"+ */'%%"%

These aie in youi stuuent account (aftei logging in) on the iight-hanu siue in the
Couise oveiview table. Simply click the available viueo class to play it. These clips

}anuaiy 2u14 Page S
cannot be uownloaueu as they aie copyiight of Total Communication 4 0,
BSLcouises.co.uk's sistei company.

Please ensuie the Couise Requiiements
(http:www.bslcouises.co.ukBomeRequiiements) aie met to ensuie viueo
classes aie accesseu coiiectly - e.g., it woulu not be possible to view the viueo
classes with uevices that uo notcan not have the Flash softwaie installeu on to it
(e.g., iPous, iPaus, iPhones, etc).

Please note, as the Intiouuction clip explains, all viueo classes compiises of two
paits: the fiist pait is the class without subtitles (to encouiage the stuuent to tiy
unueistanu as much as possible without assistance) anu the seconu pait is
iepeating the same class RP!8 subtitles.

It is the stuuent's iesponsibility to watch ALL viueo classes befoie they aiiange theii
webcam tutoiial the following Week (please see *+0#%" N-#0;-0#" foi moie uetails
on Weeks anu theii functions). This is so the tutoiial can be constiuctively useu foi
piactice anu tutoi feeubackauvice puiposes.

1"O0()%

Payments maue aie non-iefunuable anu non-tiansfeiiable between couises anu
woikshops (coming soon).

Refunus aie only consiueieu in exceptional ciicumstances wheie the peison
eniolling has contacteu us within 14 uays of making the eniolment occuiiing.

Any iefunus aie maue at oui uiscietion anu aie subject to an auministiation fee of
2S pei place eniolleu.

N,<('-0#" '%%"%%$"(-%

We no longei uo assessments foi Signatuie's Level 1 Awaiu in BSL oi Level 2
Ceitificate in BSL.

,EN_ "S'%%"%%$"(-%

All iBSL e-assessments (www.ibsl.oig.uk) foi theii nationally accieuiteu anu
iecogniseu qualifications (_"I"/ 3 FK'#) ,( EN_ N-0),"%A _"I"/ C *"#-,O,;'-" ,(
EN_ N-0),"%, _"I"/ ` *"#-,O,;'-" ,( EN_ N-0),"% '() _"I"/ a *"#-,O,;'-" ,( EN_
N-0),"%) aie completeu at the enu of the couise between the stuuent anu theii
allocateu tutoi.

}anuaiy 2u14 Page 4

Please note, the thiiu assessment foi 0nits ASNA0N must be aiiangeu uuiing office
houis, 1u:uu to 16:uu to allow foi a BSL contiibutoi to be involveu. Please allow a
minimum of 2u minutes foi the assessment to take place theiefoie the latest the
assessment can be aiiangeu is at 1S:4u.

!0-+#,'/% '() *'(;"//'-,+(%

All tutoiials aie completeu via Skype - ' NZG:" P^ '() ' K"H;'$ '#" "%%"(-,'/ -+
J'I"4

All of oui couises iequiie stuuents to complete theii tutoiials to ieceive moie viueo
classes in theii stuuent account anu, wheie necessaiy, to piepaie them foi the e-
assessmentsNvQ eviuence collection anu gain qualification.

Shoulu a stuuent fail to attenu any tutoiial, at the initial uate anu time selecteu by
the stuuent, '() O',/0#" -+ ,(O+#$ -J" -0-+# ab J+0#% H"O+#"J'() that they
cannot attenu, they will lose the tutoiial altogethei oi they may face paying an
auministiation fee foi making such ieaiiangements (see F)$,(,%-#'-,+( O""%,
below).

viueo classes, scheuuleu aftei tutoiials, cannot be ieleaseu in to the stuuent's couise
oveiview until the tutoi J'% 0:/+')") -J" -0-+#,'/ ;/,: ,( -+ -J" %-0)"(-c% ;+0#%"
+I"#I,"K. P- ,% -J" %-0)"(-c% #"%:+(%,H,/,-G -+ ;+$:/"-" -0-+#,'/%A \0%- '% ,- ,% ,(
' (+#$'/ ;/'%%#++$ "(I,#+($"(-A O+# O0#-J"# :#+<#"%%,+( +( -J" ;+0#%"4

0theiwise, it is the stuuent's agieement in wiiting (email) to theii tutoi that they uo
not wish to complete the misseu tutoiial wheieby the next viueo classes will be
ieleaseu, uespite this methou being highly auviseu against anu that, without the
auvisefeeuback fiom oui tutoisassessois anu piactice theieof, it woulu moie
likely hinuei the stuuent's uevelopment towaiu qualification (wheie necessaiy).

E++Z,(< !0-+#,'/%

Please iefei to the Bow-to suppoit page foi booking tutoiials,
http:suppoit.bslcouises.co.ukcustomeipoitalaiticlesSu6u91-book-a-tutoiial

Again, it is the stuuent's iesponsibility that they watch all viueo classes befoie
aiianging such tutoiial.

!0-+#,'/ */,:%


}anuaiy 2u14 Page S
0nce the couise is complete, all tutoiials clips uploaueu in to the stuuent account
will be available to stuuents to uownloau on to theii computei if they wish to. An
email woulu be sent to the stuuent that has the web link to uownloau the clips (in
zip file foimat). Thiee months aftei the couise is complete, the tutoiial clips aie
peimanently iemoveu fiom the stuuent account.

N-0)"(- F;;+0(-

It is the stuuent's iesponsibility to maintain theii uetails in theii stuuent account
anu keep them up to uate. It is impoitant to have a coiiect email auuiess all
thioughout the uuiation of theii couise as this is iequiieu to communicate with
theii tutoiassessoi anu vice veisa foi any impoitant upuates anu othei matteis.

P(-"//";-0'/ >#+:"#-G 1,<J-%

To piotect oui iesouices, BSLcouises.co.uk ieseive the iight to suspenuexpel a
stuuent's account anu sue the stuuent foi any bieach of BSLcouises.co.uk's
Intellectual Piopeity (IP) Rights anu othei piopiietaiy infoimation in any countiy
wheie it believes that infiingement oi a bieach of this agieement ielating to its IP
Rights anuoi othei piopiietaiy infoimation might be taking place.

The stuuent iecognises that BSLcouises.co.uk's business ielies upon the piotection
of its IP Rights anu that in the event oi thieatening bieach of IP Rights,
BSLcouises.co.uk shall be causeu iiiepaiable uamage anu theiefoie shall be entitleu
to injunctive oi equitable ielief in oiuei to pievent a bieach oi thieateneu bieach of
BSLcouises.co.uk's IP Rights.

Shoulu BSLcouises.co.uk suspect a stuuent using viueo classes foi any othei ieason
than foi theii own euucational puipose, BSLcouises.co.uk will iemove theii account
anu launch an investigation anu tiack the location of usage of such viueo classes
useu foi any othei ieason than foi theii own euucation puipose (e.g., teaching othei
stuuents against BSLcouises.co.uk's peimission).

RJ,-" _'H"/

If you woulu like moie infoimation about this, please contact the Biiectoi,
iussbslcouises.co.uk. Please note, white label will not be available until aiounu
2u14. Shoulu a centie wish to ieseive theii iights foi when the white label is
ieleaseu, an upfiont payment can be aiiangeu.

*+0#%" ^0#'-,+(


}anuaiy 2u14 Page 6
Although we allow stuuents the ability anu flexibility to finish off theii couise(s), in
as little as 8 weeks foi some, we ask that stuuents on the following couises to wholly
finish that couise d. D.1Q than the timefiames (,( H+/)) as inuicateu:

- Level 1 Awaiu in BSL Stuuies Level 1 BSL Tiaining - 5W K""Z%

- Level 2 Ceitificate in BSL Stuuies Level 2 BSL Tiaining - 5W K""Z%

- Level S Ceitificate in BSL Stuuies Level S BSL Tiaining - 5W K""Z%

- Level 4 Ceitificate in BSL Stuuies Level S BSL Tiaining - 5W K""Z%

- Level S NvQ Ceitificate in BSL Level 6 NvQ Ceitificate in BSL - 3Wa K""Z%

Any couise uuiation lasting moie than the above timefiame will iesult in the couise
being ueactivateu. Shoulu the stuuent wish to continue the couise, aftei
ueactivation, they aie obligeu to pay foi 8u% of the website's auveitiseu couise fee
at the time of the couise being ieactivateu.

*+0#%" N-#0;-0#"


}anuaiy 2u14 Page 7


It is to oui uiscietion that couise stiuctuies can be changeu at any time that we
ueem fit all the while that such change will not hinuei the piogiession of oui
stuuents' uevelopment.

All couises aie iun on a seiies of "Weeks" anu each Week iun on a 7-uay peiiou,
allowing access to viueo classes in the stuuent account oi uuiing which a tutoiial is
to be aiiangeu, until the next Week is tiiggeieu to stait (please note that a "Week" is
not a ueauline but iathei a "goal" foi stuuents to achieve).

Foi example, most couises, in Week 1, will have the Intiouuction viueo anu the fiist
viueo class ieleaseu in the stuuent Account foi the stuuent to watch anu piactice
with foi 7 uays until it is then time foi them to aiiange a webcam tutoiial with theii
tutoi sometime uuiing Week 2 - see image, above.

0nce the tutoiial has been completeu, the tutoi will uploau the iecoiueu tutoiial clip
on to the stuuent account in which it will tiiggei Week S to stait as scheuuleu. This
will continue in the same fashion until the enu of the couise.

}anuaiy 2u14 Page 8

As Weeks aie not ueaulines, this means all the while the stuuent uoes not book a
tutoiial uuiing the tutoiial week, that week will continue extenuing until the tutoiial
is eventually bookeu anu completeu. Please note: the stait of a new week is still on
the eniolment uay theiefoie if the tutoiial was completeu aftei its initial 7-uay
peiiou, the ielease of the following week's viueo clips woulu still be on the following
eniolment uay. Foi example, if the eniolment uay was 14
th
}anuaiy, using the above
calenuai image, anu Week 2's tutoiial was completeu on 29
th
}anuaiy, 9 uays in to
Week 2, this means the viueo classes in Week S will be ieleaseu on 4
th
Febiuaiy. To
ensuie smooth piogiession anu consistent ieleases on new Weeks anu theii viueo
classes, etc, it is iecommenueu to complete the tutoiial uuiing its scheuuleu Week. It
is the stuuent's iesponsibility to keep tiack of theii uevelopment anu be minuful of
theii Weeks enuing anu staiting.

A tutoiial anu multiple viueo classes aie scheuuleu to happen EvERY week. The
couise stiuctuie is uesigneu to allow stuuents to "get on with" the couise by
squeezing the couise contents ovei a time that is moie than half of that of a
classioom-baseu equivalent but also coveiing the same, if not moie, couise mateiial.

d[e ,(-"#I,"K

This is aiiangeu via the stuuent's Fiee Tiial couise. As it is fiee, we ask the stuuent
to iespect theii oiiginal booking to complete theii inteiview. Failuie to attenu the
tutoiial will iesult in an aumin fee of theii iespective NvQ Level (please see
F)$,(,%-#'-,+( O""% O+# $,%%") -0-+#,'/%U"S'%%"%%$"(- :/'((,(< %"%%,+(%
=,(;/0),(< [F!@ foi those fees) shoulu they wish to iebook the tutoiial.

Please note, theie is no guaiantee the stuuent will be accepteu on to the NvQ couise.
The inteiview will assess the stuuent's BSL skills, knowleuge anu expeiience at the
time of the inteiview. Any "eviuence" clips submitteu to BSLcouises.co.uk piioi to
the inteiview will not be accepteu as an aiu in the inteiview foi acceptance on to the
couise. Signatuie's NvQ entiy iequiiement states that stuuents must F_1QF^f be
competent at the NvQ Level they wish to qualify foi.

d[e ;+0#%" #"20,#"$"(-%

Apait fiom meeting the minimum iequiiements set out on the 0nline Couise
iequiiements, above, stuuents wishing to complete a NvQ couise aie iequiieu to
have access to a viueo camcoiuei (whethei owneu oi boiioweu). This is
compulsoiy foi the ability to iecoiu theii eviuence clips that aie planneu between
the stuuent anu theii assessoi uuiing theii webcam tutoiials. Theiefoie, the stuuent

}anuaiy 2u14 Page 9
must have the viueo camcoiuei ieauy H"O+#" eniolling on a NvQ couise to ensuie
smooth piogiession of theii poitfolio anu to minimise any potential uelays.

d[e "I,)"(;" ;+//";-,+(

0nce a stuuent collects the fiist eviuence clip foi theii poitfolio, the stuuent
automatically has 18 (eighteen) months to complete anu submit theii poitfolio.

This means aftei 18 months has passeu fiom the uate of theii fiist eviuence clip anu
that they have not yet submitteu theii poitfolio, the fiist clip becomes invaliu. This
woulu iequiie the stuuent to collect a new eviuence clip to ieplace the invaliu clip
anu woulu incui an auuitional fee to covei foi the assessoi's time foi planning anu
feeuback puiposes of the new eviuences to be collecteu (please see the
F)$,(,%-#'-,+( O""% -'H/").

Please note: it is impoitant to ieau anu unueistanu ALL of Signatuie's Qualification
Specification foi eithei NvQ couises foi smooth piogiession of the couise anu
uevelopment of the poitfolio. 0ui assessois aie expeits of the NvQ fiamewoik anu
woulu guiue the stuuent thiough the whole piocess.

Please iefei to the Suppoit section of youi stuuent account foi infoimation on how
to uploau a clip anu, if necessaiy, infoimation on ieuucing file sizes of such eviuence
clips.

*"#-,O,;'-,+( U 20'/,O,;'-,+( *"#-,O,;'-"

- Signatuie's _"I"/ 3 FK'#) ,( EN_ anu _"I"/ C *"#-,O,;'-" ,( EN_

We no longei pioviue couises foi Signatuie's Level 1 Awaiu in BSL oi Level 2
Ceitificate in BSL.

- iBSL's _"I"/ 3 FK'#) ,( EN_ N-0),"%A _"I"/ C *"#-,O,;'-" ,( EN_ N-0),"%, _"I"/ `
*"#-,O,;'-" ,( EN_ N-0),"% '() _"I"/ a *"#-,O,;'-" ,( EN_ N-0),"%

As iBSL assessment woik is poitfolio-baseu (i.e., ALL e-assessment clips anu the
stuuent's anu assessoi's signeu papeiwoik), the poitfolio is sent to iBSL foi exteinal
maiking anu veiification puiposes. Please allow 28 uays befoie ieceiving the
qualification's Ceitificate.

- Signatuie's _"I"/ ` d[e *"#-,O,;'-" ,( EN_ anu _"I"/ 5 d[e *"#-,O,;'-" ,( EN_


}anuaiy 2u14 Page 1u
As Signatuie's NvQ assessment woik is poitfolio-baseu (i.e., ALL eviuence clips, the
stuuent's, Inteinal veiifiei's anu assessoi's signeu papeiwoik anu all feeuback
foims), the poitfolio is helu at BSLcouises.co.uk foi Signatuie's Exteinal veiifiei to
appiove. Please allow a minimum of 12 weeks foi this piocess (oi up to 24 weeks in
veiy iaie ciicumstances) befoie ieceiving the qualification's Ceitificate.

- BSLcouises.co.uk's _"I"/ 3 EN_ !#',(,(<, _"I"/ C EN_ !#',(,(<, _"I"/ ` EN_
!#',(,(< anu _"I"/ 5 EN_ !#',(,(< couises

0pon completing any of these BSL Tiaining couises, please allow aiounu 28 uays
befoie ieceiving the Ceitificate of Completion.

*+0#%" P(O+#$'-,+(

BSLcouises.co.uk will enueavoui to keep all couise infoimation coiiect anu up-to-
uate. Bowevei, we ieseive the iight to altei couise uetails, incluuing tutoi anu
assessoi uetails anu allocation, oi couise mateiial, at any time shoulu any
unfoieseen ciicumstances occui. Any changes woulu be notifieu by email.

N-0)"(- ^"-',/%

BSLcouises.co.uk will keep any stuuent uetails on a uatabase helu only by us foi the
puiposes of auministiation, maiket ieseaich anu mailing, by post oi email, of oui
own publicity fiom time to time. Please see oui !"#" %&'#()#*'+ policy foi moie
uetails.

R"H;'$ !0-+#,'/ '() ,EN_c% "S'%%"%%$"(- #"20,#"$"(-%

Please iefei to the 0nline Couise Requiiements foi fuithei infoimation anu to
ensuie smooth piogiession of the couise anu uoing tutoiials anu e-assessments.

To maximise the quality (speeu) of tutoiials, anu e-assessments, all stuuents aie
askeu to uo the following, wheievei possible:

- tuin off all othei electiical equipment that shaie the bioaubanu connection
at the same time as the tutoiiale-assessment, especially phone uevices,
piinteis, laptops, etc, that use the wiieless option - this will ieuuce the speeu
of the bioaubanu anu effect the quality of the webcam session;
- ensuie that d.S.dQ else is using the bioaubanu at the same time as the
tutoiiale-assessment otheiwise this woulu ieuuce the speeu of the
bioaubanu anu effect the quality of the webcam session;

}anuaiy 2u14 Page 11
- have the latest veision of Skype;
- check KKK4$GH#+')H'()%:"")4;+40Z to ensuie youi bioaubanu speeus
aie a $,(,$0$ +O CWWWXH:% =+# CDH:%@ )+K(/+') '() BWWZH:% =+#
W4BDH:%@ 0:/+'). Anything below these figuies will highly likely cause a
uisiupteu, pooi-quality tutoiiale-assessment session in which
ieaiiangement of the tutoiiale-assessment '() an auministiation fee may
be iequiieu;
- be in a ioom that has plenty of light anu (+- to sit in a location wheie a light
souice (a winuow oi lampceiling light, etc) is behinu you - this woulu cause
the face anu aim movements to be veiy uaik anu uifficult foi the
tutoiassessoi to seeunueistanu. The best locations foi the light aie eithei
above anu in fiont of you oi to one siue anu in fiont of you.

F)$,(,%-#'-,+( O""% O+# $,%%") -0-+#,'/% %"%%,+(% =,(;/0),(< [F!@

Auministiation fees take in to account the tutoi'sassessoi's time foi the session
anu the uploauing time of the iecoiueu clip of the session on to the stuuent's
account. Please note, if

Level 1 Awaiu in BSL Stuuies 24.uu
Level 2 Ceitificate in BSL Stuuies Su.uu
Level S BSL Tiaining S6.uu
Level 6 BSL Tiaining 4S.2u
Level S NvQ Ceitificate in BSL S4.uu
Level 6 NvQ Ceitificate in BSL 6u.uu

F)$,(,%-#'-,+( O""% O+# $,%%") ,EN_ "S'%%"%%$"(- %"%%,+(% =,(;/0),(< [F!@

Auministiation fees take in to account the tutoi's time foi the session anu the
uploauing time of the iecoiueu clip of the session on to the stuuent's account. Please
note, this uoes d.! incluue iBSL's leainei iegistiation fee, wheie applicable (i.e., in
most cases, the leainei iegistiation fee is chaigeu again to ieaiiange new
assessment mateiial. Please iefei to iBSL's website foi list of fees).

Level 1 Awaiu in BSL Stuuies 24.uu
Level 2 Ceitificate in BSL Stuuies Su.uu
Level S Ceitificate in BSL Stuuies
(#";":-,I")
SS.4u
Level S Ceitificate in BSL Stuuies
(:#+)0;-,I")
6S.9u

}anuaiy 2u14 Page 12

d+(S:'G$"(-% KJ"( :'G,(< ,( ,(%-'/$"(-%

Shoulu a stuuent be unable to pay a BACS instalment by the uate set out in the
invoice, the stuuent's couise (incluuing unieleaseu viueo classes, tutoiials anu,
wheie applicable, assessments) coulu be automatically be put 'on holu' until the
time theii payment has cleaieu. Paying in instalments is iuentical to a pay-as-you-go
scheme.

The same woulu apply if any PayPal instalments having not been ieceiveu at a
scheuuleu monthly uate fiom eniolment; the couise woulu be put on holu until the
payment is cleaieu.

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If youi couise was paiu foi by youi employei then, as a business anu tiaining
pioviuei, it is oui uuty to infoim them of youi piogiess as anu when necessaiy. It
woulu then be at youi employei's uiscietion what to uo with that feeuback. Please
see, *+0#%" ^0#'-,+(, above, foi smooth piogiession anu completion of youi
couise.

_"I"/ `A a '() 5 N-0)"(-%

- Level S BSL Tiaining
- Level S Ceitificate in BSL Stuuies
- Level S NvQ Ceitificate in BSL
- Level 4 Ceitificate in BSL Stuuies
- Level 6 BSL Tiaining
- Level 6 NvQ Ceitificate in BSL.

Any stuuents on the above couises aie iequiieu to meet the ueaf community on a
iegulai basis. This is as a pait of the uevelopment of theii BSL skills, knowleuge anu
expeiience towaiu achieving theii couise's stanuaiu. The moie exposuie anu
expeiience gaineu, the moie likely BSL skills anu knowleuge will impiove.

F::"'/% >+/,;G

BSLcouises.co.uk (a Signatuie- anu iBSL-appioveu Centie) aim to tieat eveiy
canuiuate faiily, using ieliable assessment methous anu high- quality, tiaineu
assessois. Bowevei, if you uisagiee with a uecision we have maue, you can iequest
an appeal against that uecision.


}anuaiy 2u14 Page 1S
If you want BSLcouises.co.uk to have anothei look at youi iesult, you must contact
us as soon as possible aftei you ieceive youi iesult.

If youi assessment was in BSL, BSLcouises.co.uk will have a copy of the assessment
clip(s). Youi tutoi will be able to look at youi assessment again, anu auvise you
whethei an appeal might be woithwhile.

If youi assessment was caiiieu out by staff at BSLcouises.co.uk (inteinal
assessment), you must go thiough oui appeals piocesses fiist.

What happens to appeals.

We may ask foi one of these pioceuuies:

A 'cleiical check' to make suie you have been given the coiiect iesult: we
uouble-check that the coiiect maik has been enteieu into oui uatabase, anu
that no othei hanuling eiioi has been maue;
A 'ie-maik': we aiiange foi a senioi assessoi to maik youi woik. This will not
be the assessoi who initially maikeu it.

A ie-maik can eithei confiim the oiiginal maik as a 'fail', oi change it to a 'pass'.

If youi iesult changes fiom 'fail' to 'pass', we will issue a new iesult slip anu senu
you a ceitificate. If youi iesult is still 'fail' we simply infoim you that the oiiginal
iesult stanus.

*+%- +O '::"'/%

We chaige an aumin fee foi appeals anu the appeal fee to SignatuieiBSL woulu also
apply. Bowevei, if youi iesult changes fiom 'fail' to 'pass' fiom the awaiuing bouy,
aftei the appeal, they iefunu the appeal fee. We cannot iefunu BSLcouises.co.uk's
aumin fee.

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If you aie still unhappy with youi iesult aftei the ie-maik, you can ask
BSLcouises.co.uk to take the mattei fuithei. This uoesn't happen veiy often, but we
uo have pioceuuies foi uealing with these cases.


*+$:/',(-% >+/,;G


}anuaiy 2u14 Page 14
BSLcouises.co.uk enueavouis to uevelop anu sustain goou piactice in all aieas of its
woik, incluuing auministiation, assessment anu veiification, anu iegistiation.
Wheie a pioblem occuis, BSLcouises.co.uk has stanuaiu pioceuuies foi uealing
with complaints, investigation iequests anu appeals fiom canuiuates anu othei
customeis.

All such contacts with BSLcouises.co.uk will be iecoiueu, monitoieu, evaluateu, anu
uetails of the outcomes will be publisheu.

Complaints about the conuuct of examinations must be maue BEF0RE the iesults
aie issueu.

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BSLcouises.co.uk will:

publish uetails of the names anu auuiess(es) of who to contact in the event of a
complaint being necessaiy;
wheie possible ueal with minoi pioblems immeuiately, wheie these can be
iectifieu on the spot. Wheie this is not possible, we will iequest that the
complaint is put in wiiting oi viueo lettei, anu we will tell the customei to
whom the complaint will be iefeiieu;
acknowleuge all wiittenviueo lettei complaints immeuiately, anu within 28
woiking uays eithei pioviue a iesolution oi an outline of pioposeu action to
seek a iesolution, anu the name of the peison uealing with the complaint;
iesolve eveiy complaint within ueaulines set in this iesponse, unless paiticulai
ciicumstances iequiie a lengthiei iesponse time;
keep the customei infoimeu of the piogiess of the complaint, anu ieasons foi
any uelay in iesolving it;
iefei the complaint to a Co-uiiectoi foi ieview, in the event of the customei
not being satisfieu with the iesponse;
iefei the complaint to an inuepenuent ieviewei, in the event of the customei
not being satisfieu with one of the Co-uiiectoi's iesponse;
keep a iecoiu of complaints anu uevelop pioceuuies foi coiiective action to
pievent iepetition;
monitoi peifoimance in impioving pioceuuies, against complaints ieceiveu,
anu make available the iesults of such monitoiing.

All enquiiies on any of the above matteis shoulu be auuiesseu to:

BSLcouises.co.uk,
P0 Box 82S,

}anuaiy 2u14 Page 1S
Bognoi Regis,
West Sussex,
P021 9uB.

Alteinatively, enquiiies can be maue to infobslcouises.co.uk

*0%-+$"# N"#I,;" N-'-"$"(-

is committeu to pioviuing customeis with a quality of seivice that is:

open anu infoimative;
piompt anu efficient;
consultative anu iesponsive;
cost-effective.

Infoimation about policies anu each Signatuie (foimally known as CACBP) anu iBSL
qualification is available on oui website.

Alteinatively, enquiiies can be maue to infobslcouises.co.uk

^'-' >#+-";-,+( >+/,;G

This uocument explains youi iights, as a customei of BSLcouises.co.uk, unuei the
Bata Piotection Act 1998.

It explains why we iequiie youi peisonal uata, anu what you can expect fiom us in
teims of oui Bata Piotection iesponsibilities.

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BSLcouises.co.uk is fully committeu to compliance with the Bata Piotection Act
1998. The following piinciples will apply when we hanule youi peisonal
infoimation:
Youi peisonal infoimation is only piocesseu with youi knowleuge;
0nly infoimation that we actually neeu is collecteu anu piocesseu;
Youi peisonal infoimation is only seen by those who neeu it to uo theii jobs;
Peisonal infoimation is ietaineu only foi as long as it is iequiieu;
Becisions affecting you aie maue on the basis of ieliable anu up to uate
infoimation;
Youi infoimation is piotecteu fiom unauthoiiseu oi acciuental uisclosuie;
We will pioviue you with a copy of youi peisonal infoimation on iequest;
Inaccuiate oi misleauing uata will be coiiecteu as soon as possible;

}anuaiy 2u14 Page 16
Pioceuuies aie in place foi uealing piomptly with any uisputes;
These piinciples apply whethei we holu youi infoimation on papei oi in
electionic foim.

Infoimation about BSLcouises.co.uk policies aie available on oui website (in this
uocument) anu each Signatuie (foimally known as CACBP) anu iBSL qualifications
anu theii policies aie available on theii websites (www.signatuie.oig.uk anu
ibsl.oig.uk, iespectively).

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BSLcouises.co.uk will, at all times, encouiage anu piomote policies anu piactices
that ensuies equality of oppoitunity foi its staff, its membeis anu the consumeis of
its seivices iiiespective of ethnic oiigin, genuei, sexual oiientation, ieligion anu
uisability.

The main aim of this policy is to ensuie that no job applicant, oi employee, oi
customei shoulu ieceive less favouiable tieatment on any giounus not ielevant to
goou employment piactice oi pioviuing seivices. Fuithei, BSLcouises.co.uk will
monitoi the composition of the woikfoice anu is committeu to a piogiamme of
action to make this policy fully effective.

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BSLcouises.co.uk's Co-uiiectois has a iesponsibility foi the foimulation of equal
oppoitunities policies anu pioceuuies to suppoit BSLcouises.co.uk's oveiall policy
anu foi oveiseeing theii implementation.

The Co-uiiectois has ultimate iesponsibility foi ensuiing that BSLcouises.co.uk's
policy is fully implementeu. The Co-uiiectois has a specific uelegateu iesponsibility
foi the effective uevelopment anu implementation of equal oppoitunities in
employment.

BSLcouises.co.uk encouiages all staff to unueistanu anu co-opeiate with the policy
anu pioviues tiaining anu infoimation to ensuie this happens.

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Appiopiiate pioceuuies aie being uevelopeu anu intiouuceu to ensuie that all
membeis of staff aie awaie of BSLcouises.co.uk's policies conceining equal
oppoitunities in employment, anu seivices, anu theii iesponsibilities to implement
them.

}anuaiy 2u14 Page 17

All employees anu job applicants will be askeu to complete a foim uenoting theii
sex, iace, ethnic oiigin anu any uisabilities. BSLcouises.co.uk guaiantees that this
foim will only be useu foi the puipose of monitoiing the effectiveness of its equal
oppoitunities policy only.

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Complaints of uisciimination fiom job applicants must be iefeiieu to the Co-
uiiectois in the fiist instance who will ensuie they aie investigateu anu that the
complainant ieceives a wiitten iesponse.

All complaints iegaiuing BSLcouises.co.uk's assessment pioceuuies aie loggeu anu
follow set pioceuuies. At the highei levels of assessment any canuiuate who
uisputes the assessois uecision has the iight of appeal. Betails of complaints anu
appeal pioceuuies foi examinations aie outlineu in BSLcouises.co.uk's Complaints
Pioceuuie.

>+%,-,I" F;-,+(

The composition of the woikfoice anu of job applicants will be monitoieu on a
iegulai basis. Shoulu inequalities become appaient, positive action will be taken to
ieuuce the imbalance incluuing such measuies as:
auveitising jobs in ethnic publications as appiopiiate;
encouiaging unuei-iepiesenteu gioups to apply foi suitable posts;
making contact with uisableu people via the local }ob Centie;
infoiming membei oiganisations of unuei-iepiesenteu gioups on
AuvisoiyNanagement Committees;
encouiaging the employment of unuei-iepiesenteu gioups by Sign Language
Inteipieting
Agencies oi Communication Suppoit 0nits (CS0s);
encouiaging tiaining oiganisations to ieciuit stuuents of unuei-iepiesenteu
gioups to tiain as inteipieteis anu othei Language Seivice Piofessionals.

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BSLcouises.co.uk's policy statement on Equal 0ppoitunities is ievieweu on a
iegulai basis to ensuie that it continues to ieflect cuiient piactice.

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BSLcouises.co.uk will ieview its fee stiuctuie annually.

}anuaiy 2u14 Page 18

Wheievei possible, the fee will be set at such a level that it at least coveis its costs, is
affoiuable by its taiget canuiuates, anu contiibutes towaius the uevelopment of
futuie qualifications, anu associateu activities.

The BSLcouises.co.uk website contains couise fees that aie known foi 2u122u1S.

BSLcouises.co.uk have no association with eithei awaiuing bouies' (Signatuie anu
iBSL) fees foi leainei iegistiation, assessment iegistiation, uesktop veiification,
exteinal veiification oi exteinal examination.

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BSLcouises.co.uk, as uo Signatuie anu iBSL, tieats any example of malpiactice with
the gieatest seiiousness, anu will take action in any case wheie malpiactice is
confiimeu.

Examples constituting malpiactice might incluue:

Fiauuulent claims foi ceitification;
Non-appioveu assessoi claiming appioveu status;
Belibeiate bieach of examination oi othei iegulations.

BSLcouises.co.ukA a Signatuie- anu iBSL-appioveu CentieA must iepoit any cases of
suspecteu malpiactice to Signatuie anuoi iBSL immeuiately. Failuie to uo so may
have implications foi the issue of ceitificates anu the futuie acceptance of entiies
fiom us.

Signatuie anu iBSL will, wheie associateu with theii qualification, iepoit all
significant cases of malpiactice to the Examinations Regulatoi (0fqual) immeuiately,
anu all othei cases upon iequest.

Signatuie anu iBSL will, wheie associateu with theii qualification, investigate cases
of suspecteu malpiactice in the following mannei:

Eviuence will be collecteu fiom peisons alleging malpiactice;
Countei-eviuence will be collecteu fiom peisons uenying malpiactice;
All eviuence will be examineu by SignatuieiBSL, whomevei applicable, by
using piocesses that may have one oi moie stages. The piocesses may
iequiie the involvement of any of the following:
- centie Co-uiiectoi(s);
- Signatuie staff;

}anuaiy 2u14 Page 19
- othei inteiesteu paities.
If the above pioceuuies uo not iesolve the issue, an inuepenuent Appeals
Panel, supplementeu if necessaiy with a subject expeit foi auvice only, will
be askeu to aujuuicate. All paities involveu may make iepiesentations to
the panel. The uecision of this panel is final;
0utcome of pioceuuie may iesult in:
- canuiuate(s) woik ueclaieu invaliu;
- centie appioval withuiawn;
- assessoiveiifiei accieuitation withuiawn;
- malpiactice not founu;
- wheie appiopiiate, infoimation passeu to othei awaiuing
bouiesothei agencies;
- othei appiopiiate outcome.
0utcome of pioceuuie iecoiueu anu wheie necessaiy iepoiteu to 0fqual.
Wheie malpiactice involves $,%0%" +O ;"#-,O,;'-"%, SignatuieiBSL,
whomevei applicable, will infoim 0fqual anu agiee appiopiiate action.

Q(I,#+($"(-'/ >+/,;G
Total Communication 4 0 (TC40), anu any 'sistei company' (i.e., BSLcouises.co.uk)
cieateu by TC40, is committeu to leauing the inuustiy in minimising the impact of
its activities on the enviionment.

The key points of its stiategy to achieve this aie:
Ninimise waste by evaluating opeiations anu ensuiing they aie as efficient
as possible.
Ninimise toxic emissions thiough the selection anu use of its fleet anu the
souice of its powei iequiiement.
Actively piomote iecycling both inteinally anu amongst its customeis anu
supplieis.
Souice anu piomote a piouuct iange to minimise the enviionmental impact
of both piouuction anu uistiibution.
Neet oi exceeu all the enviionmental legislation that ielates to the
Company.
0se an accieuiteu piogiam to offset the gieenhouse gas emissions geneiateu
by oui activities.