BRENDA BARRINGTON III

124 Newington Rd. Summerville, SC 29485 (843)200-0528 (Cell) bbarrington3@aol.com

Professional Highlights
High energy, creative professional with over 40 years of experience building resources and community in for-profit, nonprofit, and governmental environments. Accomplishments include: Technical documents for internal use and for external use - including "How To" guides, reference manuals, user guides, tip sheets, training manuals, online resources and more. Organized existing documents, identified documentation gaps, and spearheaded efforts to create missing documentation. Learned complex technical information, wrote technical documentation for end users Creative able to quickly recognize needs and create responsive resources Experienced in the creation and delivery of leadership training and skill building workshops Strong mentoring abilities Outstanding interpersonal and communication skills Designed and organized documentation sets for old and new hardware, software and operational process and procedures.. Results oriented Able to create a sense of shared responsibility for outcomes Expertise in use of Microsoft Office suite of tools, and creation of online resources

Professional Experience
NCO, N. Charleston, SC 1998 - Present Program Management/Compliance & Workforce Development Assess workforce opportunities, design solutions, and work with operations and front-line leaders to help them adopt best practices in achieving a highly motivated and effective workforce. Work to improve performance and emotional intelligence at all levels from individual to macrosystem. Serve as local Training and Development Subject Matter Expert, including development of training strategies, authoring manuals, workforce development tools, presentation and graphic materials for internal and external clients and for use by executives at multiple levels of the NCO hierarchy; strategic analysis of multi-layered performance in multiple centers, with subsequent development of short and long term training and coaching activities. Impact: Workforce has significantly increased in productivity and reduced attrition as a direct result of empowerment and assessment programs and tools I have developed, including a monthly action plan Excel based tool I created which coordinates with an online coaching tool allowing identification of skill-based opportunities and responsive actions to move performance to the next level. These tools have been identified by clients as a best practice resulting in an increased customer base and maintained excellent relationships with clients and employees as a result of the ability to present goals and actions steps in a highly digestible and engaging fashion. Created 360o Leadership Development Suite - tools that allow facilitated and self-directed leadership assessment and development. Suite includes online tools for coaching call center associates, Monthly Development Plan, and robust leadership development tools Adapted 9-Grid Matrix Succession Planning Model to create dynamic monthly coaching tool for call center employees, with supportive on-line training resources Design and support Training and Development resources, Methods and Procedures documents, and interactive reports using Sharepoint and other online resource tools Assessed on-loading problems with new staff in the center, and created an on-line tool to address areas of opportunity, including an innovative strategy targeting employees new to any

Brenda Barrington III Page 2 workforce that reinforces a sense of personal responsibility, strong ethics, and a team spirit. Product widely viewed at upper management levels as an excellent solution, and is being spread to other centers. Presented two Reward and Retention workshop sessions at TRMA Conference in Long Beach, CA in June 2006. CEO was notified by TRMA that session was exceptional and that I would be wanted for future opportunities. Assess training requirements for rollout of new clients, including determining best strategies to move workforce quickly and effectively from hire to proficiency, development of all supporting training material, and train the trainer activities Frequently assist Senior NCO Executives in the development and delivery of presentation material to engage and inform new and potential clients, and to keep Corporate Officers and External Clients informed of activities, accomplishments, and strategies. Developed on-line Help menu and designed all phases of development and delivery of training strategies to support the rollout of internally developed software designed to provide access to complex reporting metrics. Responsible for monitoring key milestone points within the implementation and to monitor for quality results. Created high impact, low cost methods of training delivery. Authored Quality Assurance manual based on Six Sigma principles, but written for low literacy staff in Call Centers across the United States to ensures that customer value propositions are achieved; redesign of existing materials, focusing on training and performance from a psychological/behavioral view, incorporating the principles of motivation, communication, adult learning styles, diverse populations, and generational considerations resulting in a reduction in attrition in New Hire Classes and improved performance immediately following training Analyzed performance activities in Charleston, Sacramento, and Montgomery centers, with subsequent development of short and long term strategic plans and resources to address individual and team performance, including the creation of a coaching program for use by midmanagement Annually recognized for my Writing, Presentation, and Training and Development acumen by a bonus in the 20% range.

Trident Technical College, N. Charleston, SC 2005- 2011 Adjunct Instructor Human Services/School-Age and Youth Development Development of traditional, mixed-mode, and on-line curriculum, delivery of college level classes in Human Services and School-age and Youth Care. Impact: Classes I facilitate are almost always filled to maximum enrollment. Online classes I have developed have received excellent reviews, and when the department transitions a Human Services class to the online environment, I am contracted for development. SAC Division now has all Certification Classes in an on-line environment, and added a comprehensive, progressive portfolio program I assisted the Dean in creating. Authored curriculum for over 8 on-line courses for Dept. of Community, Family & Child Studies.

Communities in Schools of Berkeley County 2002-2004 Executive Director Led team of over 100 education and school-age care professionals; providing direction, auditing progress and managing results. Direct responsibility for all Human Resource functions, including recruiting, hiring, assessing, training, compliance, and ongoing management. Also help primary responsibility for fund raising, grant writing, community and resource development, strategic and visionary planning, management, HR activities, and reporting results/activities to Governing Board, Community and Funders for a multi-site community 501(c)3 organization with a budget based upon multiple revenue streams and approaching one million dollars. Impact: Presented needs and accomplishments of the program so effectively, CIS was able to increase funding base from $400,000 DSS grant when I assumed the ED position to

Brenda Barrington III Page 3 almost a million dollars in funds from diverse sources, including Medicaid, Public and Private Foundation grants, United Way Funds, Corporate Donations, Direct Community Support and In-kind contributions. Increased employee retention by increasing employee benefits, resulting in minimal cost increase. o Acknowledged employee performance by creating compensation strategies o Improved organizational efficiency by implementing a program to match employees' skills with particular jobs o Maintained a 0% voluntary attrition for staff at all levels. Built and managed long term relationships with customers, marketed services, increasing attendance in programs from approximately 150 children per day to over 350 children per day Implementation of a Community Needs Assessment and Training/Professional Development Tools for staff that was identified as a Best Practice by CIS South Carolina Redesign of academic program; creation of an award winning Technology Team and a childrens choir at three rural, impoverished schools

Carolina Coaching, Summerville, SC 1998 - Present CEO/Consultant Provide one time and ongoing consultation services including strategic planning, workshop development, board development, fundraising, grant writing, human resources consultation, and writing services to Non-profit and For-profit ventures. Impact: All advertising has been done by word of mouth, and CC is never without clients. Clients have included: AmeriCorps, Jasper County Board of Disabilities and Special Needs, the Community Foundation of Jasper County, Child Abuse Prevention Association of Beaufort, Ridgeland Baptist Church, Fortune Hi-tech Marketing, and the P.I.N.K. House Learning Center. Authoring and subsequent publishing of Bread Upon the Waters history book.

Charleston County Department of Alcohol and Other Substance Abuse Services, Charleston, SC 1/98 12/98 PROGRAM COORDINATOR II Comprehensive responsibilities for grant-funded treatment program for homeless addicted women and their drug affected children, including marketing, public relations, strategic planning, operations, funding, and quality analysis. Impact: Complete restructuring of "Home With My Mom" program for women - a HUD funded housing, treatment, and therapeutic day care environment serving homeless addicted women and their children. Wrote curriculum for, directed, and managed three therapeutic daycare centers across the LowCountry. Located housing resources, employment opportunities, and community supports for participants, increasing participation over 300% in first month of my tenure. Grant was refunded as a direct result of my efforts. Supervision and responsibility for all activities and human resource management for all staff in three therapeutic daycare centers, achieving zero turnover during my tenure Enhancements of existing therapeutic child care programs, including development of assessment tools, and comprehensive curriculum for three centers. Maintenance of all licensure requirements, as well as ensuring compliance with all funding sources, federal, state, and local laws. Successfully prepared Child Care Centers for CARF accreditation Analysis of program results & data; preparation and maintenance of reports for multiple funding sources

Brenda Barrington III Page 4 S. C. Dept. of Disabilities and Special Needs, Coastal Region 1993 1997 REGIONAL FAMILY SUPPORT ADMINISTRATOR Provided program direction, coordinated and participated directly in technical consultative assistance to local county program administrators in the areas of needs assessment, case management, psychological services, behavior management, admissions and discharges for residential programs, family planning, socialization, parenting, early childhood development, community resource development, funding, disability prevention efforts, and computerized tracking services. Impact: Provided oversight, training and direction for an 11 county area as state onloaded new Medicaid Waiver program. Facilitated more creative approach to use of Family support funds resulting in several innovative approaches to supporting severely disabled individuals to successfully remain at home with families. Assisted in the development, implementation and maintenance of community development processes and initiatives, including all training initiatives impacting community programs Analyzed and interpreted federal and state laws and regulations to ensure program compliance in all areas. Formulated strategic implementation of SCDDSN policies and procedures, goals and objectives, and targeted service provision activities, including all analysis and strategies required to support over 300% growth of the Medicaid Waiver program Analyzed fiscal impact and made budgetary recommendations regarding service needs for regional service needs. Direct management of Medicaid Waiver funding and approvals as well as local Family Support Budgets. Authored and presented training designed to implement Medicaid waiver process

Sojourner Center for Women, Charleston, SC 1993 -1994 DIRECTOR OF PLANNING Designed all phases of the short and long-term strategic plans to create, and launch a comprehensive treatment program for pregnant and post-partum addicted women and their drug affected infants. Impact: Community engagement strategies received statewide attention during assessments of center. Community support greatly increased centers ability to serve clients, and resulted in donations of funding, time, and services from all socio-economic groups. Successfully recruited and developed a community advisory board and cadre of volunteers, resulting in maximized engagement with the African-American community in the 29405 zip code Prepared and maintained reports for research and funding resources, representing the department to community and professional groups, designing and planning all PR efforts at micro and macro scale, resulting in the successful launch of a highly innovative concept Developed and implemented a no-cost marketing and community involvement program resulting in donations of well over $125,000 in goods and services during the initial threemonth period. House Calls 1989 -1993 PROGRAM DIRECTOR Designed and implemented all phases of a family preservation pilot program using a mental health/intensive in-home intervention model to prevent children from being removed from their homes in crisis and abuse situations. Created and delivered HR policies and practices including employee empowerment and motivation programs which resulted in a 100% retention of line staff specialists for 3 consecutive years. Impact: Implementation of program was so successfully, family preservation services are now available state-wide.

Brenda Barrington III Page 5 Adapted "Homebuilders" model of Family Preservation to the needs of South Carolina so effectively that this program was recognized by the Behavioral Science Center in Seattle and the NAFBS as one of the best family preservation programs in the nation. Developed techniques for service delivery of this program to people and families whose educational and cognitive abilities would have traditionally limited the use of intensive in-home intervention. Presented these techniques at national conference, receiving high ratings on delivery and concepts. Successfully developed a professional Community Board to support the concrete needs of the agency and to identify and target services in the community that were gap areas. Designed database to allow demographic analysis of program, and worked closely with research team from the University of South Carolina to study short and long term impacts of program. Wrote grants that created funding expansion of this program from one county to a statewide initiative. Serving as liaison for this program in all activities with the press, other governmental and community agencies, and all regulatory bodies, resulting in multiple incidents of very positive press coverage of program results.

Sangaree Baptist Church ELEMENTARY SCHOOL PRINCIPAL/CONSULTANT Northwoods Christian School ELEMENTARY SCHOOL TEACHER Portage Information and Referral PROGRAM SUPERVISOR Portage County Welfare Department SOCIAL SERVICE WORKER II United States Navy, Helicopter Anti-submarine ONE PNSN

1987-1993

1985-1987

1979-1980

1974-1980

1973-1974

Education & Professional Training (Highlights) MPA (Masters Public Administration), Kent State University, 1980 BA, Psychology, Kent State University, 1975 InfoMapping Certified Technical Writing * Expert Level Skills Front Page/HTML Authoring/RoboHelp * Expert Level Skills Microsoft Applications -Microsoft Word, Excel, PowerPoint * Expert Level Skills Project Manager I and II National Afterschool Alliance Endorser (Certified 2005) Achieve Global Certified Facilitator * Expert Level Skills Responsive Management - Series I, II, III, and IV) (Richard L. Baron) Jonathan Ross - Sex Offender Issues and Treatment Training I and II Behavioral Sciences Institute Training for Family Preservation (I and II and Advanced), Clinical Supervisors (Level I and Advanced) MST Intensive In Home Intervention/Therapeutic Child Care Training MUSC Clinical Hypnosis Level I (Certified)

Brenda Barrington III Page 6 Professional Presentations (Highlights) 9/11 Presenter TRMA Conference, Dallas, TX Its a New Day requiements and considerations for a business considering implementation of a work-at-home initiative. 6/06 Presenter TRMA Conference, Long Beach, CA The Associate Success Cycle practical examples of call center programs and practices for establishing and maintaining a high-performance culture 2/03 Presenter National Dropout Prevention Conference, Myrtle Beach, SC, Avoiding the Perils and Pitfalls Successful Collaboration successful approaches to combining resources between public and non-profit agencies, increasing impact and reducing duplication. 12/92 Presenter - National Empowering Families Conference, Seattle, Washington "See What I Mean" methods of teaching and communicating with people who have limited skills. 5/92 Presenter - Child Welfare League Conference, Columbia, SC "Family Preservation" - methods of engaging families, assessing needs, and teaching goal oriented problem solving to address child abuse prevention. 7/91 Presenter - American Marine Institute Annual Conference, Orlando, Florida, "Working with Families" - methods of assessing and empowering families in order to assist them in developing natural and internal support systems to prevent child abuse. 5/91 Presenter - American Marine Institute Annual Conference, Orlando, Florida Tools for Change methods of teaching problem solving, communication, stress reduction, and rational thinking skills.