DIVISION OF OPERATIONS GENERAL SERVICES: Housekeeping Performance Review Form

Name : GWID : Title: Review Type: Annual Performance Review 90-day Introductory Period Review 90-day Employee Transfer Period Review From to (MM/DD/YY)

GOALS
Enter goals for this review period as outlined on the Goal Agreement.

Review Period: Describe what was accomplished. Describe performance relative to the established goals and expectations, referencing examples that demonstrate achievement. Assessment should incorporate all relevant feedback collected.

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Factor Communication Regularly shares information and ideas in an open, consistent, and effective manner. Fosters an environment that supports a continual, candid exchange among appropriate members of the University community. Encourages expression of new and creative ideas. Listens without interruption. Regularly shares useful, well organized, and accurate information. Provides regular, timely, and constructive feedback in a straightforward, sensitive manner. Focus Area

Demonstration of Factor (Job Specific)

- Is courteous, pleasant, respectful and professional at all times when interacting with team members and supervisors/leadership - Is responsible with information promotes accurate communication and does not participate in workplace gossip - When asked, provides reports/information to supervisors in a concise and accurate manner - Proactively shares relevant workrelated information with managers and/or supervisors - Confirms understanding of communication - Asks questions when unsure of communication that is received

Rating

Comments

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations (Needs Improvement)

- Is courteous, pleasant, respectful and Customer Service professional at all times when Commits to pursuing excellence to achieve the interacting with customers highest standards. Understands our - Exhibits cooperativeness and tact responsibility to exceed the expectations of while being highly dedicated and others who depend on our actions. Solves enthusiastic toward achieving a task problems at the first point of contact whenever or resolving a customer problem possible; if unable to do so, refers the customer - Never refuses a customer request, but to an appropriate resource. Responds to all refers the matter to a supervisor when not able to accommodate (and customer requests in a timely manner. notifies supervisor immediately) Considers customer feedback and explores creative approaches to enhance service and increase efficiency.

Exceeds Expectations

Meets Expectations

Focus Area

Does Not Meet Expectations (Needs Improvement)

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Job Skills/Technical Skills Demonstrates the knowledge and skills necessary to perform the job effectively. Understands the expectations of the job and remains current on new developments in areas of responsibility. Performs responsibilities in accordance with job procedures and policies. Acts as a resource upon whom others rely on for assistance. Focus Area

- Good knowledge of job and working with equipment, material and cleaning methods - Willing to learn new aspects of the job and demonstrates new skills in daily work - Acts as a resource that others go to for assistance - Demonstrates knowledge of safety practices - Wears appropriate personal protective equipment and clothing - Has working knowledge of department policies and procedures

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations (Needs Improvement) Productivity (Quantity/Quality of Output) Gets the job done. Produces the quantity and quality of work required for the position. Demonstrates initiative. Sets priorities and organizes work efficiently and effectively. Completes work assignments in a timely manner. Delivers high quality work products. Uses sustainable practices whenever possible. Focus Area
- Schedules use of leave in an appropriate manner understanding that the business needs may supersede leave requests on occasion - Reports to work on time - Follows departmental procedures regarding attendance and punctuality - Completes work assignments in a timely manner according to work schedule and/or routine with a high level of quality - Work quality is in accordance with APPA standards - Maintains work areas, tools and equipment within established standards, departmental policy and procedures (CIMS)

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations (Needs Improvement)

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Teamwork Embraces the unique contributions of all members of the team and community. Treats others with courtesy, respect, and dignity. Encourages collaboration to meet common goals and produce a sense of shared responsibility. Encourages the expression of different points of view, resolves disagreements in a collegial manner, and supports decisions once they are made. Contributes to the success of the team by working effectively, helping solve problems, and meeting deadlines. Understands how collaborative work efforts contribute to success. Develops the capacity of others through information sharing, mentoring and/or coaching. Focus Area

- Works well with others and facilitates collaboration - When assigned group tasks, ensures work is completed in a timely fashion - When working together, treats peers with respect - Delivers on assignments given by supervisor/leadership to achieve team objectives - Respectfully collaborates with supervisors/leadership to ensure team objectives are met

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations (Needs Improvement)

- Keeps management informed of Problem Solving problems or issues in a timely fashion Success in identifying problems associated with - Is proactive with information and work assignments and reports observations and potential developing/implementing solutions. problems in a timely fashion

Focus Area

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations (Needs Improvement)

- Shows initiative in performance of Initiative/Innovation/Adaptability duties and responsibilities Willingness to assume additional responsibility; to develop and or pursue alternate concepts to - Displays an interest in duties and responsibilities and demonstrates achieve work product; and to acclimate to new commitment to getting the job done Exceeds conditions. Expectations - Willing to fill in or take on additional

Focus Area
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duties during key periods, in order to achieve the team goals

Meets

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Expectations

Does Not Meet Expectations (Needs Improvement)

- Demonstrates professionalism Institutional/Professional Relationships through teamwork and Success in fostering positive relationships and communication (as outlined above: teamwork between departments and acting as a representative of the Operations Division (and see Communication and Customer Service) the University) to internal and external parties. - Works with colleagues from other

Exceeds Expectations

Focus Area

areas of Operations to complete projects, as assigned by the supervisor/manager - Adheres to established GW uniform guidelines at all times, adhering to GWs Values

Meets Expectations

Does Not Meet Expectations (Needs Improvement)

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SUMMARY ASSESSMENT Assess the individuals overall performance versus expectations based on BOTH goal achievement and demonstrated competence for all factors. Describe significant accomplishments below. Unacceptable Does not meet expectations; performance where significant improvement is required to satisfy job requirements. An individual who is not performing at acceptable levels Fair Sometimes meets expectations; performance that is to the standard required in most aspects of the job with opportunity for development. An individual with the potential to be a valued performer. Valued Performer Consistently meets expectations; performance that satisfies all job requirements and meets all goals. An individual who is consistently reliable to get the job done. Exceptional Meets and often exceeds expectations; performance that generally exceeds goals and job requirements with notable achievements. An individual who consistently delivers and often outperforms others in the same job. Role Model Consistently far exceeds expectations; outstanding performance achieving all goals that are critical to the success of the team/organization. An individual whom others look to as a standard of performance excellence.

Summarize the extent to which the employees performance met the job expectations and work priorities. Highlight the employees strengths by describing specific outcomes. Include comments on the effort the employee put forth to complete last years professional development plan. Describe significant accomplishments during the review period.

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PROFESSIONAL DEVELOPMENT PLAN Create a plan that supports the components of professional development below. Include recommendations as to how to use existing strengths. Focus on what needs to be learned, developed, or used for success. Explore the guidance and resources provided online. Goal Completion Recommend development that will help with goal achievement in the coming year.

Focus Areas Provide guidance for developing each checked Focus Area in the coming year.

Career/Job Development Identify suggestions to support professional interests and/or advancement. (Optional)

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SIGNATURES & COMMENTS (1) Manager Printed Name Signature Date (2) Next Level Approver Next Level Approver Comments Printed Name Signature Date (3) Employee

Employee Comments

Place an X in the appropriate box below

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I believe this review accurately measured my performance. I do not agree with this Performance Review for the reasons outlined in the comments section above.
This Performance Review was discussed with me on the following date

Ethical Principle Statement Printed Name Signature Date

I have read and understand The George Washington University Statement of Ethical Principles (http://www.gwu.edu/~comply/general/general.html)

INITIAL BELOW

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