Supervisor Development Program: Overview

Objective: Enable supervisors to drive performance and accountability for themselves and their employees. Specific Outcomes for Participants
Develop skills for setting goals, coaching and motivating, and developing employees Develop confidence in providing leadership and managing performance Develop skills for effective performance management Develop knowledge of best practices for retaining and increasing staff productivity Develop an action plan for personal and career development

Structure of Program
Program consists of five sub-sections - where the participants will be engaged in highly interactive experiences designed to: Test their knowledge of the supervisory subject matter Provide them with practical tools and techniques for supervision Involve them in sharing experiences and discussing application of the tools and techniques Allow them opportunity to practice the techniques in a safe environment Provide them with expert feedback on their abilities

Supervisor Development Program: Content

Insights into Abilities Participants will be able to Tools After class, participant may use

Section #1: Strategies for supervision

Individual leadership strengths / weaknesses Fundamental communication and influence skills Effective goal setting Effective prioritizing

Develop strategies for managing different employees - differently Use conflict and influence techniques to improve communications and productivity Understand methods for positive impact on performance and morale Define measurable objectives Translate these into weekly priorities Delegate efficiently Deliver constructive performance feedback Deliver praise and reinforce performance Use reward strategies that motivate individual success Prepare for the performance review legal dos / donts Conduct a performance review meeting Identify employee development needs Create a development plan Manage team morale Improve team process Solve problems efficiently

Langdon / Some Other Leadership profile instrument Conflict Management Guide Motivation checklist

Section #2: Planning

SMART guidelines Priorities Template Goal Setting Process Feedback Template Rewards Checklist Counseling Guidelines

Section #3: Coaching Section #4: Developing Section #5: Teaming

Fundamentals of employee motivation Tactics for feedback

Fundamentals of performance review Keys to employee development Managing up Fundamentals of team performance Keys to team development

Review Checklist 2.5 rule Four Step Review Process Influence / Power Matrix Team Review Checklist Process Management Model (SIPOC) Four Step Problem Resolution Process

Supervisor Development Program: Learning Format

Each of the five sub- sections of the program will follow a similar format see below. This consistent approach to program instruction enhances, learning, application and retention for the participants. Segment Pre-work Opening Activity Purpose Enable participants to hit the ground running Reduce in-class time for administrative work Create learning anchors for each sections concepts Provide key insights and research supporting supervisor / management strategies Provide how tos for each section / topic Provide on-the-job tools / techniques for participants Group Activity Enhance discussion and sharing of information among participants Provide opportunity to apply the management strategy in the participants real world context Provide live and safe practice scenarios to employ the learning from the prior group activity exercise Provide how tos for direct employee communication and management Create an individual development plan for the participant to focus on personal development after the training program. Key Elements Langdon / Some Other Profile. List of challenging employee situations. Video demonstration, or Interactive exercise Lecture / dicussion on the topic Work book examples of the tool / technique Demonstration of the tool / technique Hands-on application (e.g.; writing objectives, writing a development plan, etc. Discussion and review with the facilitator Triad fish bowl activity Facilitator debrief and feedback (one-on one) Facilitator modeling Action Planning Template

Management Strategies

Application Activity

Action Plan

Supervisor Development Program: Sub-Section #1

Strategies For Supervision
Total Run Time: 2 1/2 hours Activity Opening Activity Design Conduct Introduction Exercise to introduce participants and the topic areas. Discuss ground rules, agenda, and participant responsibilities. Duration 20 min.

Management Strategies

Conduct Motivation Exercise. Review the drivers of motivation. Use research from First Break All The Rules regarding strategies of successful managers.

10 min.

Group Activity

Conduct Supervisor Competency Model Exercise. Review the basis of leadership, communications styles, and management strengths and weaknesses related to the Langdon / Some Other Profile Instrument.

50 min.

Application Activity

Conduct Supervisor Competency Model Application Exercise. Review the how tos of employing the instrument in the real world. The focus is on treating individuals differently in order to shape specific motivational strategies. Conduct Supervisor Competency Model Planning Exercise. Participants apply the tool / techniques to a specific individual selected from the pre-work preparation.

60 min.

Action Plan

Conduct Action Learning Activity. Participants develop individual action plans to develop the values and skills that will further their effectiveness as a supervisor.

10 min.

Supervisor Development Program: Sub-Section #2

Planning
Total Run Time: 2 1/2 hours Activity Opening Activity Design Conduct Tent Building Exercise to introduce participants to the topic area. Discuss the nature of follower-ship and its impact on determining effective supervisory strategies. Duration 30 min.

Management Strategies

Introduce objective setting phase of supervision. Provide a format for SMART objectives to develop clear performance expectations. Discuss / demonstrate using examples of effective and ineffective objectives.

20 min.

Group Activity

Conduct Objectives Development Exercise. Direct participants to select a prework situation / employee for which they can develop performance objectives. Introduce the Priority Management Template. Provide a format for managing, revising, reorganizing and delegating weekly project and work activities. Provide a Four-Step Process for developing and reviewing objectives.

40 min.

Application Activity

Conduct Objectives Role Play Exercise. Direct participants in a fish bowl activity to prepare for, and conduct an employee objective / priority management meeting. Review the role-plays with the class. Demonstrate good technique. Conduct Action Learning Activity. Conduct a discussion with the participants on the lessons learned. Highlight keys to success. Direct participants to complete their Section #2 Action Planner.

50 min.

Action Plan

10 min.

Supervisor Development Program: Sub-Section #3

Coaching
Total Run Time: 3 hours Activity Opening Activity Design Conduct Index Card / Team Development Exercise to introduce participants to the topic area. Discuss the nature of individual and teamwork success from good coaches. Identify effective supervisory strategies. Introduce coaching phase of supervision. Provide a format for coaching, praising, counseling and rewarding performance. Introduce the Feedback Template as a guide for delivering effective coaching with a focus on motivating and teaching. Conduct Coaching Writing Exercise. . Direct participants to select a pre-work situation / employee for which they can practice a coaching scenario. Introduce the Feedback Template. Provide a format for correcting, praising and teaching an employee. Provide a four-step process for communicating the review and for providing on-going informal coaching. Discuss and demonstrate using examples of effective and ineffective feedback. Application Activity Conduct Coaching Role Play Exercise. Direct participants in a fish bowl activity to prepare for, and conduct an employee coaching meeting. Review the role-plays with the class. Demonstrate good technique. Discuss reward strategies and the power of recognition. Integrate ConAgra rewards systems with options like expanded job responsibilities, autonomy, and involvement in decision making, and mentoring. Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on the lessons learned. Direct participants to complete their Section #3 Action Planner. 20 min. 70 min. Duration 30 min.

Management Strategies

20 min.

Group Activity

50 min.

Supervisor Development Program: Sub-Section #4

Developing
Total Run Time: 3 hours Activity Opening Activity Design Conduct Blind Man Exercise to introduce participants to the topic area. Discuss the nature of personal development and focus on the idea of preparing employees to move forward. Introduce the appraisal / development phase of supervision. Provide a format for conducting an effective performance review and creating a development plan to encourage employee accountability for career development. Introduce the 2.5 Rule Format and Developmental Options Checklist as management tools. Conduct Appraisal Preparation Exercise. Direct participants to select a prework situation / employee for which they need to write a review and plan. Discuss and demonstrate using examples of effective and ineffective objectives. Provide a four step process for delivering the appraisal / development plan. Application Activity Conduct Appraisal / Development Role Play Exercise. Direct participants in a fish bowl activity to prepare for, and conduct an employee review meeting. Review the role-plays with the class. Demonstrate good technique. Provide a format for managing up. Share a Priority Planning Template and a four-step process for setting personal priorities weekly. Conduct a demonstration and discussion on the how tos of the Template. Conduct Action Learning Activity. Conduct a discussion with the participants on the lessons learned. Direct participants to complete their Section #4 Action planner. 60 min. Duration 10 min.

Management Strategies

20 min.

Group Activity

30 min.

Management Strategies

40 min

Action Plan

20 min.

Supervisor Development Program: Sub-Section #5

Teaming
Total Run Time: 3 hours Activity Opening Activity Design Conduct Index Card Exercise to introduce participants to the topic area. Discuss the elements of successful team effort. Provide a Team Review Checklist that can help a supervisor audit team performance and create a team development plan. Introduce team building and development. Provide a format for integrating the Five Drivers Of Team Performance and how they impact team productivity. Introduce the Four Step Problem Solving Template the focus is on productive innovation in work habits. Introduce the SIPOC Work Improvement Model. Demonstrate effective utilization of the model. Group Activity Conduct Process Improvement /Problem Solving Exercise. Direct participants to identify a pre-work situation requiring resolution / improvement. Demonstrate the technique / method using examples of effective and ineffective problem solving situations. Application Activity Conduct Problem Solving Role Play Exercise. Direct participants in a team activity to prepare for, conduct, and facilitate a team problem solving meeting. Review the role-plays with the class. Demonstrate good technique. Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on the lessons learned. Direct participants to complete their Section #5 Action planner. 20 min. 80 min. 40 min. Duration 30 min.

Management Strategies

10 min.