PRINCIPLES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

ATTENDANCE CHARACTER TEAMWORK APPEARANCE SELF-ESTEEM PRODUCTIVITY ORGANIZATION COMMUNICATION LEADERSHIP RESPECT
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Must attend work regularly Too much absenteeism may lead to dismissal (fired out) Must inform employer when being absent from work Be present at the workplace at all times Punctuality (arrive and leave on time) Advance notice to superior / employer (leave request) and co-workers (verbally), internal/outside contacts (email out-of-office assistance) of planned absences

1ST PRINCIPLE ATTENDANCE

FACTORS 1. Make use of an alarm clock 2. Get enough sleep 3. Arrange transportation to work 4. Calculate time needed to go to work and consider area traffic conditions 5. Do not leave things to last minute (wake-up upon alarm sound)

Display Loyalty Honest Trustworthy Dependable Reliable Does the task and in-time

2ND PRINCIPLE CHARACTER

FACTORS 1. Try to help employer to achieve success to company objectives 2. Show initiative 3. Have self-discipline for his/her actions 4. Demonstrate self-responsibility on the job performance 5. Positive attitude shown towards other people

To work well with other work colleagues Teamwork accomplish more when co-workers work together To respect the ideas of others To keep co-workers confidence on high levels Work well with other You may not like your co-workers, but you have to work with them Respect confidentially

3RD PRINCIPLE TEAMWORK

FACTORS 1. Be team worker 2. Co-operative 3. Assertive 4. Display a customer service attitude 5. Continuous learning 6. Mannerly behaviour

To dress appropriately, according to job nature 1st impression (first looks) will stay for a long time Good hygiene

4TH PRINCIPLE APPEARANCE

FACTORS 1. Timely Hair cuts 2. Clean clothing 3. Shower before going to work 4. Frequent hand wash 5. Respect dress code (if any) 6. Grooming 7. Etiquette (talking & posture)

Demonstrate positive attitude Believe in yourself and in what you are doing Be proud of what you are doing, achieved and results brought

FACTORS 1. Be assertive (firm) 2. Have self-confidence in your abilities 5TH PRINCIPLE SELFSELF-ESTEEM

Must follow-up work procedures, regulations and instructions To plan to do the task in-time required It is very hard to catch-up when you fall behind schedule on specific tasks and day-to-day routine jobs (higher risks of making mistakes / bad jobs) Be realistic on expectations

FACTORS 6th PRINCIPLE PRODUCTIVITY 1. 2. 3. Take safety measures Conserve materials Keep tools and equipment in good working conditions (use properly, preventive maintenance)

To prioritize and manage tasks to be accomplished Be flexible to deal with job stress (stress management) To plan tasks in order of importance on a day-to-day basis To manage oneself workplace (personal management)

7th PRINCIPLE ORGANIZATION

FACTORS 1. keep work area clean and tidy on a normal basis 2. Time management skills and habits 3. Have control (up to certain extend) over your work area 4. Ask for help when needed 5. Prepare daily task checklist, including notes for 1st importance, 2nd importance 6. Consider still pending tasks since yesterday 7. Spend time wisely 8. Setting up of realistic expectations (personal & departmental objectives) 9. Goals should be challenging, but can be obtainable / achieved

Display verbal and non-verbal skills Use eye contact Listen when someone is talking to you Have body language Have telephone and email etiquette make use of of proper spoken language Use of proper grammar Give clear instructions

8th PRINCIPLE COMMUNICATION

FACTORS 1. Communicate clearly and to the point 2. Interact with others

Show that you can handle criticism, conflicts, complaints or low performance results To solve workplace problems To maintain appropriate relationship with co-workers, sub-ordinates, superiors and peers (friends) Capable to supervise, administer, direct, control the team to teach, train, educate and coach team members Be able to delegate Show that you are capable of making supervision, give clear and concise instructions to others Let others know that you respect any differences (skin colour, religion, culture, etc)

9TH PRINCIPLE LEADERSHIP

FACTORS 1. Follow chain of command (organizational hierarchy) 2. Co-operative 3. Good conflict management 4. Good problem solver

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Respect differences of other co-workers of their i. Feeling ii. Religion iii. Culture iv. Racial v. Political vi. Union vii. Group (environmentalist / bird hunter) If you give respect you will receive respect 10TH PRINCIPLE RESPECT FACTORS 1. Treat others as you like to be treated 2. Respect the rights of others 3. Not engaged in harassment of any kind 4. Deal appropriate, irrespective any kind of difference

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