Professional Documents
Culture Documents
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, Notices, on page 63. v Regulatory Notice included in the package with this publication.
First Edition (May 2007) Copyright Lenovo 2007. All rights reserved. U.S. GOVERNMENT USERS RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer SoftwareRestricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).
Contents
Read this first . . . . . . . . . . . v Restoring factory contents . Recovering data. . . . . . . . . . . . . . . . 29 . 30 Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button . . . . . . . . . . . . . . 2 Chapter 2. Taking care of your ThinkPad computer . . . . . . . . . . . . Important tips. . . . . . . . . . . Be careful about where and how you work Be gentle with your computer . . . . Carry your computer properly . . . . Handle storage media and drives properly Take care in setting passwords . . . . Other important tips . . . . . . . Cleaning the cover of your computer . . Cleaning your computer keyboard . . . Cleaning your computer display . . . Care for the fingerprint reader . . . . Chapter 3. Solving computer problems . Frequently asked questions . . . . . . Diagnosing problems . . . . . . . . HDD diagnostic program . . . . . Diagnosing problems using PC-Doctor from the service partition . . . . . Troubleshooting . . . . . . . . . . Error messages . . . . . . . . . Errors without messages . . . . . . Password problems . . . . . . . Keyboard problems . . . . . . . Pointing device problems . . . . . Sleep (standby) or hibernation problems Computer screen problems . . . . . Battery problems . . . . . . . . Hard disk drive problems . . . . . Fingerprint authentication problems . . Startup problems . . . . . . . . Other problems . . . . . . . . . Starting BIOS Setup Utility . . . . . .
Chapter 5. Upgrading and replacing devices . . . . . . . . . . Replacing the battery . . . . . . Upgrading the hard disk drive . . . Replacing memory . . . . . . .
. . . 31 . . . 31 . . . 33 . . . 37
. 3 . 3 3 . 4 . 4 5 . 5 . 5 . 6 . 6 . 7 . 7
Chapter 6. Getting help and service . . . 45 Getting help and service . . . . . . . . 45 Getting help on the Web . . . . . . . . 45 Calling the Customer Support Center . . . 45 Getting help around the world . . . . . . 47 Worldwide telephone list. . . . . . . . 47 Appendix A. Warranty information . . . . 53 Types of warranty service . . . . . . . 54 Appendix B. Customer Replaceable Units (CRUs) . . . . . . . . . . . . . 57 Appendix C. Features and specifications Features . . . . . . . . . . . . Specifications . . . . . . . . . . 59 . 59 . 60
. 9 . 10 . 11 . 11 . . . . . . . . . . . . . . 12 13 13 18 19 19 20 20 21 24 25 26 26 27 27
Appendix D. Notices. . . . . . . . . 63 Notices. . . . . . . . . . . . . . 63 Television output notice . . . . . . . 64 Electronic emissions notices . . . . . . . 64 Federal Communications Commission (FCC) Statement . . . . . . . . . 64 Industry Canada Class B emission compliance statement . . . . . . . . 65 Avis de conformit la rglementation dIndustrie Canada. . . . . . . . . 65 European Union EMC Directive conformance statement . . . . . . . 65 Japanese VCCI Class B statement . . . . 66 EU WEEE Statements . . . . . . . . . 66 Notice for users in the U.S.A. . . . . . . 67 IBM Lotus Software Offer . . . . . . . 67 Trademarks . . . . . . . . . . . . 69
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Index .
. 71
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When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.
Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.
Before moving your computer, do one of the following: turn it off, press Fn+F4 to put it in sleep (standby) mode, or press Fn+F12 to put it in hibernation mode. Before moving the computer, make sure that the power on indicator is off. This will help to prevent damage to the hard disk drive, and possible loss of data.
Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.
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Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.
Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
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Finding information
which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.
The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.
Taking care of your ThinkPad computer Handle storage media and drives properly
v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray. v When installing your hard disk, diskette or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device.
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.
What are the main hardware features of my new ThinkPad computer? See About your computer in Access Help. Where can I find the detailed specifications for my machine? See http://www.lenovo.com/think/support. I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. See the Appendix B, Customer Replaceable Units (CRUs), on page 57 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components. My computer is not operating properly. Study Problem solving in Access Help. This Guide describes only problems that might prevent you from accessing the online help system. Where are the recovery discs? Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see Restoring factory contents on page 29 of this Guide.
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Diagnosing problems
If you have a problem with your computer, you can test it by using PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows 2000 for some models, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program.
Attention Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.
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Troubleshooting
If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.
Error messages
Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Message 0176: System Security - The System has been tampered with. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. 0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults. 0190: Critical low-battery error 0191: System Security - Invalid remote change requested. 0199: System Security - Security password retry count exceeded. Solution This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. The computer turned off, because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one. The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility. This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.
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01C8: More than one Remove one of the Modem Daughter Cards. Otherwise, press modem devices are Esc to ignore the warning message. If this does not solve the found. Remove one problem, have the computer serviced. of them. Press <Esc> to continue. 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device such as a Mini-PCI Ethernet Card or an Ethernet Daughter Card. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced. The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.
021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer by using PC-Doctor. v If the computer stops during the test, have the computer serviced. 0230: Shadow RAM error The shadow RAM failed. Test your computers memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The system RAM failed. Test your computers memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The extended RAM failed. Test your computers memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.
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0250: System battery The backup battery, which is used to preserve the configuration error information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 0251: System CMOS checksum bad The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility. Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card. 1803: Unauthorized daughter card is plugged in - Power off and remove the daughter card. 1804: Unauthorized WAN card is plugged in - Power off and remove the WAN card. The Mini-PCI network card is not supported on this computer. Remove it.
1805: Unauthorized The Wireless USB card is not supported on this computer. Wireless USB card is Remove it. plugged in - Power off and remove the Wireless USB card. 2100: Initialization error on HDD0 (Main hard disk drive) The hard disk is not working. Have the hard disk serviced.
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The hard disk is not working. Have the hard disk serviced.
The hard disk is not working. Have the hard disk serviced.
A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced. A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced.
Hibernation error
The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size has been changed, re-create the hibernation file.
Verify the following: v The hard disk drive is correctly installed. v A startable disc is in the drive. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.
Edit C:\CONFIG.SYS and change a line from EMM386 Not Installed - Unable to device=C:\WINDOWS\EMM386.EXE RAM Set Page Frame Base Address. to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file.
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If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area 0192: System Security - Embedded Security hardware tamper detected. 0260: System timer error 0270: Real time clock error 02D0: System cache error 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error
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Solution:
Problem: Solution:
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Keyboard problems
Problem: Solution: v If the problem occurred immediately after the computer returned from sleep (standby) mode, enter the power-on password if one has been set. v If an external PS/2 keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. v If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. All or some of the keys on the keyboard do not work.
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Problem: Solution:
A number appears when you type a letter. The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). All or some of the keys on the external numeric keypad do not work. Make sure that the external numeric keypad is correctly connected to the computer.
Problem: Solution:
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Problem: Solution:
The computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. Check the sleep (standby) indicator. v If the sleep (standby) indicator is on, your computer is in sleep (standby) mode. Connect the ac adapter to the computer; then press Fn. v If the sleep (standby) indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from sleep (standby) mode, your system may stop responding and you cannot turn off the computer. Reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is not reset, remove the ac adapter and the battery.
Problem: Solution:
When you take action to return from sleep (standby) mode, the computer display remains blank. Check whether an external monitor was disconnected or turned off while the computer was in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep (standby) mode. When resuming the computer from the sleep (standby) mode without attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to bring up the computer display. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. The computer enters sleep (standby) mode unexpectedly. If the processor overheats, the computer automatically enters sleep (standby) mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for sleep (standby) mode, using Power Manager.
Problem: Solution:
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Problem: Solution:
Missing, discolored, or bright dots appear on the screen every time you turn on your computer. This is an intrinsic characteristic of the TFT technology. Your computers display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. The screen is blank. v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v If the sleep (standby) status indicator is on (is green), press Fn to resume from the sleep (standby) mode. v If you still have the problem, do the Solution in the following problem The screen is unreadable or distorted."
Problem: Solution:
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Problem: Solution:
The screen is unreadable or distorted. Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1. Right-click on the desktop, click Personalize, then click Display Settings. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced Settings. 4. Click the Adapter tab. 5. Make sure the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure the device is working properly. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. Make sure the information is correct. 9. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure the device is working properly. If not, click the Troubleshoot button.
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Solution (continued): For Windows 2000 (for some models) or Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. Check the Device status box and make sure the device is working properly. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. Make sure the information is correct. 9. Click the Properties button. Check the Device status box and make sure the device is working properly. If not, click the Troubleshoot button.
Problem:
A message, Unable to create overlay window, appears when you try to start DVD playback. -orYou get poor or no playback while running video playback, DVD playback, or game applications. Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop size of 12801024 or larger, reduce the desktop size and the color depth.
Solution:
Battery problems
Problem: Solution: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. For details, see "Problem solving" in Access Help.
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Problem:
Your computer shuts down before the battery status indicator shows empty, -orYour computer operates after the battery status indicator shows empty. Discharge and recharge the battery. The operating time for a fully charged battery is short. For details, see "Problem solving" in Access Help. The computer does not operate with a fully charged battery. The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. The battery does not charge. For details, see "Problem solving" in Access Help.
Problem: Solution:
Problem:
After setting a hard disk password on the hard disk drive of my computer, I moved the drive to another computer. Now I cannot unlock the hard disk password. Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function. If you have set a hard disk password with Using Passphrase enabled in the BIOS Setup Utility, and want to use the hard disk drive in an older computer, first remove the password, and then move the hard disk to the older computer.
Solution:
Problem: Solution:
I cannot hot-swap the hard disk drive in the Ultrabay. You can hot-swap a hard disk drive in the Ultrabay only if no hard disk password has been set. Make sure that the password for the hard disk drive in the Ultrabay is disabled.
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Problem: Solution:
I cannot change or remove a hard disk password in the BIOS Setup Utility. The setting of Using Passphrase in the BIOS Setup Utility must be consistent between setting a hard disk password and changing or removing it. If the Hard Disk x Password menu in the BIOS Setup Utility is grayed out and unavailable, remove all other passwords. Then turn off your computer and uninstall the hard disk drive. Turn on the computer with the hard disk drive uninstalled, enter the BIOS Setup Utility, and set Using Passphrase as enabled or disabled, whichever was its setting when you set the password. Exit the BIOS Setup Utility, and turn off the computer. Replace the hard disk drive. Turn on the computer and enter the BIOS Setup Utility to change or remove the hard disk password.
Solution:
Startup problems
Problem: Solution: The Microsoft Windows operating system will not start. Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, Recovery options, on page 29
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Problem: Solution:
The computer does not start from a device you want. See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the Boot priority order list. If it is included in the Excluded from boot order list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the Boot priority order list.
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Recovery options
To recover the hard disk to its original contents, do the following: Notes: 1. If you are using Windows 2000 (for some models) or Windows XP, and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay before performing a recovery operation. 2. The recovery process might take up to 2 hours. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer for at least 5 seconds. 3. Turn on your computer. Watch the display carefully. While the message, To interrupt normal startup, press the blue ThinkVantage button is displayed, press the ThinkVantage button. The Rescue and Recovery workspace opens. 4. Click Restore your system and follow the instructions on the screen.
Recovering data
If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation. You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.
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Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 .
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6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Note: Your battery may appear slightly different from those shown in figures above depending on the model.
Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive.
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Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector. The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode. To replace the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the hard disk drive slot cover.
14.1-inch widescreen models: 15.4-inch widescreen models:
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7. Detach the side rubber rails from the hard disk drive.
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9. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place.
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12. Reinstall the battery. 13. Turn the computer over again. Connect the ac adapter and the cables to the computer.
Replacing memory
Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available. Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. To install an SO-DIMM, do the following: 1. Touch a metal table or a grounded metal object. This action reduces any static electricity in your body, which could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM. 2. Turn off the computer; then disconnect the ac adapter and all cables from the computer.
Chapter 5. Upgrading and replacing devices
37
Replacing memory
3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Remove the palm rest. a. Remove the four screws that secure the palm rest.
b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2 .
2 2
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Replacing memory
c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed.
6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old SO-DIMM for future use.
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Replacing memory
7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 2 .
2
8. Reinstall the palm rest. a. If your model has a touch pad or a fingerprint reader, attach the connector of the palm rest cable.
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Replacing memory
b. Press the left and right top edges of the palm rest to fit it into place. 14.1-inch widescreen models:
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Replacing memory
c. Push the front side of the palm rest until it clicks into place.
d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest.
9. Reinstall the battery. 10. Turn the computer over, and reconnect the ac adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery screen opens. 3. Click Access BIOS. The System Restart Required window is displayed.
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Replacing memory
4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. The Installed memory item shows the total amount of memory installed in your computer.
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Replacing memory
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v v v v v
To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, "Warranty information" in the Safety and Warranty Guide included with your Lenovo hardware product. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of
46
Belgium
Bolivia
47
Canada
Chile
China
China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.) 2516-3939 (Hong Kong) ThinkPad Service Center: 2825-6580 (Hong Kong) Multimedia Home PC: 800-938-228 (Hong Kong) (Cantonese, English, Mandarin) China (Macau S.A.R.) ThinkPad (Technical enquiry hotline): 0800-839 (Macau) ThinkPad Service Center: 2871-5399 (Macau) Multimedia Home PC: 0800-336 (Macau) (Cantonese, English, Mandarin) 1-800-912-3021 (Spanish) 0-800-011-1029 (Spanish) 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 (30 day up and running support) 7010-5150 (Warranty service and support) (Danish) 1-866-434-2080 (Spanish) 1-800-426911 (Spanish) 800-6264 (Spanish) +372 66 00 800 +372 6776793
48
France
Germany
Hungary India
Indonesia Ireland
Israel Italy
Japan
49
Panama
Sri Lanka
Sweden
50
Taiwan
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52
US, Canada, Brazil, Mexico, 7642, Australia and Japan 7643, 7649, 7650, Other 8914, 8918, 8930, 8932 US, Canada, Brazil, Mexico, 7644, 7645, Australia and Japan 7657, 8919, Other 8920, 8933, 8934 7646, All 8927, 8935 7647, US, Canada, Brazil, Mexico, 8928, 8936 Australia and Japan Other 7648, All 8929, 8937 7732, 7742 US, Canada
Parts and Labor - 1 year Battery pack - 1 year Parts and Labor - 1 year Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 4 year Battery pack - 1 year Parts and Labor - 4 year Battery pack - 1 year Parts and Labor - 4 years Battery pack - 1 year Parts and Labor - 1 year Battery pack - 1 year
7733, 7743 US, Canada, Brazil, Mexico and Parts and Labor - 3 years Australia Battery pack - 1 year Japan Other Parts and Labor - 1 year Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year
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Machine Type
Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year
7736, 7753 US, Canada, Brazil, Mexico and Parts and Labor - 3 years Australia Battery pack - 1 year Japan Other 7737, 7754 All 7738 7755 All Europe, Middle East, Africa (EMEA), China Parts and Labor - 1 years Battery pack - 1 year Parts and Labor - 3 years Battery pack - 1 year Parts and Labor - 4 years Battery pack - 1 year Parts and Labor - 1 year Battery pack - 1 year Parts and Labor - 1 year Battery pack - 1 year
54
For some products, certain repairs may require your Service Provider to send the product to a designated service center. 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the product to you. 4. Customer Carry-In or Mail-In Service Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service Provider specifies, (prepaid unless specified otherwise) the product suitably packaged to a designated location. After the product has been repaired or exchanged, it will be made available for your collection. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise.
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56
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v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center. For the telephone number of the Support Center for your country or region, see Worldwide telephone list on page 47. Note: Only use computer parts provided by Lenovo. See Chapter 3, "Warranty information" in the Safety and Warranty Guide for warranty information about the CRUs for your machine type. The following table provides a list of CRUs for your computer and where to locate the replacement instructions.
Service and Setup Troubleshooting Instructions Guide Access Help Online Hardware Maintenance Manual Online Video
External CRUs (pluggable) AC adapter Power cord for ac power adapter TrackPoint cap X X
X X X
X X X
X X X
Internal CRUs (located within the product) Keyboard Palm rest Memory PCI Express Mini Card Communication Daughter Card X X X X X X X X X X X X X X X X X
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Features
v v v v v v v IEEE 1394 connector (on some models) RJ11 telephone connector RJ45 Ethernet connector Ultrabay Enhanced (not supported on ThinkPad R61e) Ultrabay Slim (not supported on ThinkPad R61e) Docking connector (not supported on ThinkPad R61e) Video-out (S-Video) connector (on some models)
Combination card slot for PC Card, ExpressCard, Smart Card or Flash Media Card (depending on models) v PC Card and ExpressCard v PC Card and Smart Card v PC Card and 4-in-1 digital media card reader v PC Card Optical drive v CD-ROM, DVD-ROM, Combo or Multi-Burner drive depending on the model Wireless features v Integrated wireless LAN (on some models) v Integrated Bluetooth (on some models) v Integrated wireless WAN (on some models) Digital media reader v 4-in-1 digital media reader slot (on some models) Authentication device v Fingerprint reader (on some models)
Specifications
Size 14.1-inch widescreen model v Width: 335.5 mm v Depth: 238 mm v Height: 30.6 to 34.9 mm 15.4-inch widescreen model v Width: 358.5 mm v Depth: 260.0 mm v Height: 35.3 to 38.5 mm
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Specifications
Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature At altitudes up to 2438 m (8000 ft) - Operating: 5C to 35C (41F to 95F) - Non-operating: 5C to 43C (41F to 109F) At altitudes above 2438 m (8000 ft) - Maximum temperature when operating under the unpressurized condition: 31.3C (88 F) Note: When you charge the battery pack, its temperature must be at least 10C (50F). v Relative humidity: Operating: 8% to 80% Non-operating: 5% to 95% Heat output v 65 W (222 Btu/hr) maximum or 90 W (307 Btu/hr) maximum (depending on the model) Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack 14.1-inch widescreen model v Lithium-ion (Li-Ion) battery pack Nominal voltage: 10.8 and 14.4 V dc Capacity: 2.6 AH or 5.2 AH, depending on the model 15.4-inch widescreen model v Lithium-ion (Li-Ion) battery pack Nominal voltage: 10.8 V dc Capacity: 4.8 AH or 7.8AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray. Operating system v For operating systems supporting your computer, see http:// www.lenovo.com/think/support.
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Specifications
62
Appendix D. Notices
Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the users responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All
Copyright Lenovo 2007
63
information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
64
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. v Consult an authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Telephone: 1-919-294-5900
Appendix D. Notices
65
for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
EU WEEE Statements
The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive. Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of
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v v v v v v v
Lotus Word Pro Word Processor Lotus 1-2-3 Spreadsheet Lotus Freelance Graphics Presentation Graphics Lotus Approach Database Lotus Organizer Time, Contact, and Information Manager Lotus FastSite Web Publisher Lotus SmartCenter Internet Information Manager
Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. International Program License Agreement: The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale. Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement. Purchasing Upgrades, Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBMs Passport Advantage Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm.com or http://www.lotus.com/passport. To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery. In U. S. Or Canada: Call 800-690-3899 In Latin American Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International
68
501 Innovation Avenue Morrisville, NC, USA 27560 Fax: 919-405-4495 To inquire about an order, contact: smartsuite_ibm@modusmedia.com In European Countries: Via the Internet: http://ibm-apel.modus.com/ Mail address: Lotus Fulfillment, ModusLink Kft. 1222 Budapest, Nagytetenyi ut 112 Hungary To inquire about an order, contact: ibm_smartsuite@modusmedia.com In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery ThinkVantage ThinkLight TrackPoint Ultrabay Ultrabay Enhanced UltraNav The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus 1-2-3
Appendix D. Notices
69
Approach Domino Lotus FastSite Freelance Graphics Lotus Notes Notes Lotus Organizer SmartSuite Word Pro Passport Advantage Microsoft, Windows and Windows Vista are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
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Index
A
Access Help 1 fingerprint reader (continued) care 7 problems 26 frequently asked questions 10 problems battery 24 computer screen 21 diagnosing 11 fingerprint reader 26 hard disk drive 25 hibernation mode 20 keyboard 19 password 19 pointing device 20 power management 20 sleep mode 20 startup 26 troubleshooting 13 Productivity Center 1
B
battery problems 24 replacing 31 Be careful about using your computer 3 Be gentle with your computer BIOS Setup Utility 27
H
hard disk drive problem 25 upgrading 33 hardware features 10 hardware specifications 10 help Customer Support Center on the Web 45 help and service 45 hibernation mode problems 20
C
carrying the computer 4 cleaning computer cover 6 computer display 7 keyboard 6 computer cover cleaning 6 computer display cleaning 7 computer screen problems 21 configuration setup 27 Customer Replaceable Unit (CRU) parts list 57 Customer Support Center 11, 45, 47
45
R
Read this first v recovering data 30 recovery discs 10 recovery options 29 Regulatory Notice 1 replacing battery 31 memory 37 Rescue and Recovery 29 restoring factory contents 29
I
important tips 3 installing an operating system 11 International Warranty Service 47
K
keyboard cleaning 6 problems 19
M
memory replacing 37 miscellaneous problems 27
S
Safety and Warranty Guide safety precautions 10 Setup Instructions 1 sleep mode problems 20 solving problems 9 specifications 60 startup problem 26 storage media handling 5 1
D
diagnosing hard disk drive 11 system 12 diagnosing problems 11 drives handling 5
N
notice EU environmental for US users 67 TV output 64 notices 63 18 66
E
error messages 13 errors without messages
P
password problems 19 setting 5 PC-Doctor for Windows 11 pointing device problems 20 power management problems 20 preventing problems 10 problem solving 10
T
taking care of your computer ThinkVantage button 2 tips, important 3 trademarks 69 troubleshooting 13 3
F
factory contents restoring 29 FCC statement 64 features 59 features and specifications finding information 1 fingerprint reader 60
59
U
upgrading devices 10
71
W
warranty information Web help 45 11, 53
72
Printed in China