2.

2
According to the data collected from Quarter 1 and Quarter 2, the reporter has analysed the informed indicators. The number of people accessing the site and the number of chips sold are positive. Website hits: Compared to Q1, the number of visitors in Q2 units increased from 690.789 to 863.492 units, an increase of 172.703 units, accounting for 25% The number of chips sold increased to 11,226 units, up 41% compared to Q1 The number of chips sold increased 41% while the number of visits increased by 25% demonstrates the importance of the site in the sale of Intel products. However, besides that two good indicators, the other data are pessimistic and tend to go down. Delivery service becomes discredited when the rate of delivery punctuality fell 6%. Besides, the error index of chips that returned goods and system of the website increased by 6% and 2%. For system failure sites, this ratio doubled. This is a concern for the company. Besides, compared to the industry average conversion rate for website hits to number of chips sold (3.2%), in Q1, Intel reached 4%, higher than the industry norm, even in qyus 2, this number is 4 , 5%. This is a good sign and should be maintained in order to achieve high efficiency in online sales. Meanwhile, the sales returns are not positive indicator that. The average industry sales return rate for internet-based chipset sales is 13%. In the first quarter, Intel at approximately this number (12%) but no longer maintained because the 2nd quarter, the figure rose to 6% and higher than the national average of 5% of the industry.
Quarter 1 690,789 27,631 95% 12% 2% Quarter 2 863,492 38,857 89% 18% 4% Raising/declining indicators 172,703 11,226 25% 41% -6% 6% 2%

Website hits Number of Chip sold On time delivery Sales returns System downtime

Potential improvements: the purpose of improvement is the implication of value on customers perception regarding the value of the product. by improvements it become

possible to derive an analytical model that recognizes the implication of companys efforts to improve the design quality conformance on product value as perceived by the customers. Quality should be improved as it costs as a performance indicator. Transforming quality cost measurements into value provides a better explanation regarding the effect of prevention and appraisal activities on the quality improvement indicators. Thus, the value of quality improvements is a measure of return on quality improvements (ROQI), which indicates whether the quality improvement efforts gave higher, fair, or lower return. According to the analysis of data from Intel, the Intel report suggested reforms focused on quality products and services of their website. This is the potential improvements that Intel should aspire to. More specifically, maximizing the business value of Intel's data center business-driven infrastructure requires continued innovation in the areas of compute, storage, network, and facilities, the adoption of new metrics, and a dramatic shift in strategy Investment

To provide a foundation for continuous innovation that will improve the quality, velocity, and efficiency of Intels business services, the firm has to refine the data centre strategy, building on the practices.

2.3
Preceding year Current year Raising/declining indicators () () () % 10,000,000 10,000,000 400000 300000 -100000 25% 600000 100000 40000 60000 400000 125000 80000 40000 -200000 25000 40000 -20000 33% 25% 100% 33%

Sales Scrap Product inspection Product warranty Quality training Materials inspection

According to the figures in the table above, but Intel spent a lot of money for training and monitoring quality of materials and production, but in the long run it will have a big impact on the company. Training and monitoring quality at each stage to make a quality product, in terms of long-term, it reduces the cost of the product eliminates damaged, the repair and maintenance for customers. In addition, training costs are not incurred and often repeated, it is just the initial costs incurred, helped the company go on the treadmill and continue to develop, the next year, based on what training is not necessary to spend a lot of quality in training costs, instead, Intel can take that to the cost of product development and individual sites, attract partners and customers to companies and products.