Frequently Asked Questions (FAQs)

PrismERP is a central framework of an organization which integrates and automates entire business processes of the organizations. The Technical Specification covered: Platform, Language, Requirements, Database, Reporting, Deployment, Security, Licensing, IP Address, Backup Process.

Table of Contents
1) What is ERP? ............................................................................................................ 5 2) What is PrismERP? .................................................................................................... 5 3) What features PrismERP offer? ................................................................................... 5 4) Why implement an ERP system? ................................................................................. 6 5) How do I know when my company is ready to switch to an integrated ERP solution like PrismERP? ................................................................................................................... 6 6) How do I know that I need ERP? .................................................................................. 7 7) What are the benefits of an ERP System? ..................................................................... 7 8) Why should I choose PrismERP for my ERP solution? ................................................... 8 9) What are the modules cover in PrismERP? ................................................................... 8 10) Does PrismERP provide any industry specific solutions?............................................ 10 11) Can I purchase individual modules? ......................................................................... 11 12) Can I purchase source code for PrismERP Applications? ............................................ 11 13) How much would be the cost if I want to purchase the application with source code?..... 11 14) Does PrismERP offers customization?...................................................................... 11 15) Can our current data be converted to the new ERP system? ........................................ 11 16) How many users can get access in PrismERP? .......................................................... 11 17) How many companies can I consolidate in PrismERP? ............................................... 12 18) Can I maintain group of companies with PrismERP?................................................... 12 19) I have different companies with different trades, Can I accommodate all my organization in PrismERP? ................................................................................................................. 12 20) Is PrismERP scalable? ............................................................................................ 12 21) How long does PrismERP implementation take? ........................................................ 12 22) What is the cost to implement the PrismERP Applications? ......................................... 13 23) Why should I choose web hosted PrismERP? ............................................................ 13 24) Can I get data backup and restore facilities in PrismERP? ........................................... 13

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25) How does PrismERP restrict access to the information contained on the system?......... 13 26) We have limited IT resources do we need to hire a full time IT person to manage PrismERP? ................................................................................................................. 13 27) What types of support are included with PrismERP? .................................................. 14 28) Why do I need PrismERP Add-Ons? ......................................................................... 14 29) Does PrismERP user-friendly? ................................................................................. 15 30) Does PrismERP uses partners/third parties for implementation?.................................. 15 31) Does PrismERP ERP offer any e-Commerce capabilities? ........................................... 15 32) Can PrismERP ERP handle Multi-Company, Multi-Divisions and Multi-Plant requirements? 15 33) Is PrismERP ERP software secured from intrusion? ................................................... 16 34) How do you license your software? .......................................................................... 16 35) ERP - What Happens after the Go Live? .................................................................... 16 36) Does PrismERP offer customization? ....................................................................... 17 37) What size of company is PrismERP designed for? ...................................................... 17 38) What are the supported platforms for PrismERP Applications? .................................... 17 39) What technology used in PrismERP development? .................................................... 17 40) Why are you using python for developing your ERP system? What will be the future of this platform? ................................................................................................................... 17 41) Why are you using MySQL as default database? Does it compatible with other databases too? ........................................................................................................................... 18 42) What Software and Hardware is required for PrismERP? ............................................. 19 43) What reporting tools and options are available in PrismERP? ...................................... 20 44) How do you measure the speed of the system after running the application for few years?

................................................................................................................................. 20
45) Being a web based ERP, do we need to host our application on a remote server? .......... 21 46) Does all browser compatible to access PrismERP? .................................................... 21 47) What makes web-based ERP more ideal than server based solution? ........................... 21 48) How are security/ access/ and remote access issues addressed? ................................ 21 49) What is the ROI (Return on Investment) and payback potential for PrismERP?............... 22

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50) What training issues should I consider when implementing an ERP system?................. 22 51) Will PrismERP provide EPR training to my employees? .............................................. 23 52) What kind of training do you offer? .......................................................................... 23 53) Is the training curriculum designed for the new organizational roles and tasks? ............ 23 54) Are the training materials tailored to different learning styles?..................................... 23 55) Is the training customized for your specific business? ................................................ 23 56) Does PrismERP offer technical support for the ERP system? ...................................... 24 57) Do you have support package/plan? ......................................................................... 24 58) Can I get dedicated support to run my application? .................................................... 24 59) How long will be the response time to provide technical support?................................ 24 60) What are the technical support hours?...................................................................... 25 61) Do you upgrade PrismERP? .................................................................................... 25 62) How can I get Update and Upgrade of PrismERP? ...................................................... 25 63) How can I get more information on PrismERP? .......................................................... 25 64) Why it is recommended to change business practice to suit the ERP software rather than customizing the software?............................................................................................ 25 65) Why ERP implementation is a challenging task? ........................................................ 26

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1)

What is ERP?

ERP stands for Enterprise Resource Planning. The definition of Enterprise Resource Planning is an integrated software solution used to manage a companys resources. ERP systems integrate all business management functions, including planning, inventory/materials management, engineering, order processing, manufacturing, purchasing, accounting and finance, human resources, and more. 2) What is PrismERP?

PrismERP is an incorporated enterprise business solution that allows administering business oriented operations for conglomerate. It providers a centralized framework to integrate and automate all business processes of an establishment with the aim of increasing operational efficiency and improving the accessibility and flow of information across all departments. PrismERP is the automation of any business processes which offers customer & vendor management, multilevel inventory management, POS (Point Of Sale), core business accounting, employee & payroll management, LC management system, user access management and customizable advanced reports. It is an uncomplicated and user-interactive solution that leads the business owners to momentous financial control and better management of their business development. PrismERP is an integration of core business modules which have the ability to maintain your all-encompassing business.

3) What features PrismERP offer?

ERP supports strategic and business planning activities, operational planning and
execution activities, creation of materials and resources. All these functions are effectively integrated for flow and update of information immediately upon entry of any information

ERP has an end to end supply chain management to optimize the overall demand
and supply data

ERP facilitates company wide integrated information system covering all functional
areas like manufacturing, selling and distribution, payables, receivables, inventory accounts, human resources, purchases etc etc.

ERP performs core activities and increases customer service, thereby augmenting
the corporate image

ERP bridges the information gap across organizations ERP provides complete integration of systems not only across departments but also
across companies under the same management

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 ERP is the solution for better project management ERP allows automatic introduction of the latest technologies ERP eliminates most business problems like materials shortages, productivity
enhancement, customer service, cash management, inventory problems, quality problems, prompt delivery etc

ERP provides multi-platform, multi-mode manufacturing, multi-currency, multi-lingual

facilities

ERP provides intelligent business tools like decision support system, executive
information system, data mining and easy working systems to enable better decisions

ERP provides business customizable to meet the needs of your market niche
4) Advanced reporting methods and high visibility of information

Why implement an ERP system?

ERP software integrates all departments and functions across a company onto a single computer system that can serve all those different departments' particular needs. ERP combines finance, HR, manufacturing and distribution all together into a single, integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other. This integrated approach can have a tremendous payback provided the software is installed and used correctly. 5) How do I know when my company is ready to switch to an integrated ERP solution like PrismERP?

Your business is growing and spreadsheets arent enough to handle financial or

departmental tracking

Data and details are slipping through the cracks Customer satisfaction is declining rapidly You feel out of touch with many of your departments

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6) How do I know that I need ERP? Below are the indications that you need a new ERP now: Increasing customer complaints about poor service

Using Manual and multiple systems for the same task Failing to get accurate, up-to-date information for decision-making Using handwritten notes because it's easier to jot it down than use the current
system

Having to enter the same data into more than one system Inability to expand the business due to limitations of current information system Lost or corrupted data Dependency on others for completion of your task
If you are experiencing any of these symptoms, you are a good candidate for a new information system. The return on investment from implementing an ERP system can be very attractive. The PrismERP system will help deliver solid customer satisfaction using by improving on-time shipments, automating clerical tasks, reducing inventory and providing solid information to make decisions on. 7) What are the benefits of an ERP System?

The Benefits of implementing an ERP system are enormous. An ERP system provides the solid operational backbone manufacturers and distributors need to improve the volume of production and fulfillment of orders while reducing costs. By optimizing manufacturing and distribution operations with ERP, organization also be able to focus on new business opportunities. The benefits derived from ERP can far outweigh the costs of the system, providing that the system is selected carefully and is appropriate for your company from a feature, cost, and technology standpoint. Some of the benefits realized are:

A single integrated system provides absolute control over the various processes
Reduce redundant data entry and processes

Establish uniform processes that are based on recognized best business practices Improve the communication across departments by integrating the various activities
in an organization.

Improves the workflow and operational efficiency of an organization. Improved customer satisfaction based on improved on-time delivery, increased
quality, shortened delivery times

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 Enhances the productivity of the organization and thus resulting in client satisfaction,
flexibility, and control.

Reduced inventory costs resulting from better planning, tracking and forecasting of
requirements

Turn collections faster based on better visibility into accounts and fewer billing and/or
delivery errors

Decrease in vendor pricing by taking better advantage of quantity breaks and tracking vendor performance

Track actual costs of activities and perform activity based costing Provide a consolidated picture of sales, inventory and receivables Providing new business, Growth Strategies.
8) Why should I choose PrismERP for my ERP solution?

The four main reasons to choose PrismERP Applications are:

Software Functionality - superb user friendly functionality to meet all your business
process requirements

Technology platform - ensures the security and integrity of enterprise data while
providing the lowest total cost of ownership

Proven

Implementation

Control

ensured

an

expeditious

and

successful

implementation

Industry Knowledge and Expertise - PrismERP resources have real world experience
in the manufacturing and distribution industries 9) What are the modules cover in PrismERP? PrismERP Modules:

Configuration & Settings Financial Accounting Setting & Configuration Chart of Accounts Cash & Cash Equivalents Vouchers Inventory Control Product Configuration Inventor Operations Cost of Goods Sold Managment
Frequently Asked Questions (FAQs) Page 8 of 26

 Inventory Stock Management Purchase & Sales System Settings & Configuration Procurement Process Purchase Operation Sales Operation Delivery Management Fixed Assets System Settings & Configuration Serial Number Management Procurement Management Purchase Management Assets Stock Management Distribution Management Depreciation Management Service & Warranty Management System Settings & Configuration Warranty Claim Warranty Management Service Management LC Management System Settings & Configuration Import LC Management Export LC Management Back to Back LC Management PI / Indent Management Payment Management HR & Payroll Management System Settings & Configuration Employee & HR Management Time Attendance Management Leave Management Payroll Management Supply Chain Management System Settings & Configuration

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 Order Management Procurement & Development Warehouse Management Inspection & Inventory Production Control System Settings & Configuration Raw Material Management Production Scheduling Production Floor Planning Production Order Management Production Management Performance Customer Relation Management System Settings & Configuration Customer Profile Event Management Customer Performance Administration & User Control User Management Access Control Audit Trial MIS & BI Tools Extensive Report of different Modules BI Tools for customer centric report generation
10) Does PrismERP provide any industry specific solutions? Yes. PrismERP can manage about 11 broad sectored business solutions:

RMG Distribution Manufacturing Telecom Electric & Electronic Business Indenting Trading Buying House

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 Solar Power Real Estate Commission Agency

11) Can I purchase individual modules? Modules can be purchase individually. Some modules have integrated functionality and must be purchased together. 12) Can I purchase source code for PrismERP Applications? Yes, source code can be purchased for each of the modules. Modifications to the original source code will affect the maintenance contract of base applications. PrismERP provides a way for you to customize your modules without affecting the base applications. 13) How much would be the cost if I want to purchase the application with source code? It is Negotiable. In the time contract it would be fixed by Divine IT Limited.

14) Does PrismERP offer customization? Yes. Customer can demand for customization of PrismERP if want. Divine IT has a long term plan to improve PrismERP by increasing its new and add-ons features and functionality. If the roadmap is suitable for the customer, new customized feature(s) can easily received by the customer on time. If customer has a hurry or the requirement(s) is not common one, then customer need to pay to customization. Divine IT team then evaluate the price after taking the customization requirement(s). 15) Can our current data be converted to the new ERP system? Options are available in most cases that will allow your current data to be converted to the new ERP system. PrismERP helps you by providing you standard templates from where you can let PrismERP fetch data into its system. PrismERP consultant can discuss the options that are available more in-depth. 16) How many users can get access in PrismERP? The number of users is not restricted in PrismERP. The administrator can create new users, and there is no limit to the number of users. The number of users who can log-on to the

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system at any one time is however limited by the number of concurrent user determined by the administrator.

17) How many companies can I consolidate in PrismERP? We can manage multi company now with reporting individually.

18) Can I maintain group of companies with PrismERP? Yes. we can maintain group of companies in PrismERP with producing a consolidate report for the group.

19) I have different companies with different trades, Can I accommodate all my organization in PrismERP? Yes. We can manage different companies with different trades reporting individually.

20) Is PrismERP scalable? PrismERP is scalable completely; in all terms, whether it is database, licensed user or features. PrismERP uses MySQL Server by default, which can house many terabytes of data. So no matter how much your inputs grow, PrismERP is capable to scale without changing the database. Feature and functionality wise also PrismERP is fully scalable. Your formulas, batches, inventory etc information need to be entered once and can be scaled whenever required.

21) How long does PrismERP implementation take? The time to implement depends on the size of the organization, in terms of number of departments, and number of staff members under the scope of ERP implementation. It is also affected by many factors including customizations, process re-engineering, customer resource time and availability, and testing. PrismERPs implementation history suggests that and ERP implementation for SME (small and medium enterprise) can take 3-6 months, whereas a large organization implementing full enterprise suite may take a years time.

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22) What is the cost to implement the PrismERP Applications? The cost of the PrismERP Applications is based on the number modules that are licensed with the base system. We are proud to say that we offer a solution that meets the criteria of most budgets: our software is affordable to small and mid-sized businesses. The industry average cost for an ERP implementation can be as much as two to three times the cost of the software. The cost of implementing the PrismERP Applications is a fraction of the cost of the system.

23) Why should I choose web hosted PrismERP? Web hosted software can access anytime from any computer with internet access. And you do not have to maintain you system where all your upgrade goes automatically.

On the other hand in the locally installed system, you have to maintain manually. You also need to wait for any update and upgrade for a manual installation.

Web hosted software can access anytime from any computer with internet access. And you do not have to maintain you system where all your upgrade goes automatically.

24) Can I get data backup and restore facilities in PrismERP? Certainly you can backup and restore your data with PrismERP. You can also save all your report in PDF, Excel.

25) How does PrismERP restrict access to the information contained on the system? In PrismERP user access is controlled by the administrator which is role based. He will give authentication whether the user have the access to particular resource or function within PrismERP.

26) We have limited IT resources do we need to hire a full time IT person to manage PrismERP? Since PrismERP has a long history working with companies in different sector of industries, nobody better than us understands that companies do have limited IT resources. PrismERP takes care of the IT related problems during the implementation cycle, and also after Post

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Go-Live support phase. PrismERP provides a list of To-Dos, Dos and Donts which are sufficient for a customer to manage their IT tasks such as installations and restorations, Database Backups, and Database Audits for correctness.

27) What types of support are included with PrismERP? A standard supports are applicable for PrismERP which includes an initial period of free support and afterwards on yearly contract. The support includes Telephone support, Online Support, Email Support, & Onsite support.

28) Why do I need PrismERP Add-Ons? Yes!!! A process manufacturer benefits from the integration of the ERP system by eliminating the constraints of the current process, resulting in improved employee productivity, business process efficiency and operational effectiveness.

One of the primary advantages of PrismERP over other ERP is fast and easy integration of an industry or organization into an existing system. PrismERP software is designed to provide a solution to improve business processes at the industry level. It is our major concern to serve customer information that enhances services. We know the focus of our customers is always towards a simpler solution - native to company hardware and OSdeployed on an existing setup, one that requires no new IT skills, avoiding additional costs for ERP solutions. PrismERP is intuitive and user-friendly solution that offers easy and quick access allows easy customization and has a brief learning curve combined with superb set of features and functionality, a system that provides quicker and less expensive integration in the initial stages.

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29) Does PrismERP user-friendly?

PrismERP makes its popularity for an easy-to-use interface for any level of users. The administrator has full control over the features and information accessible by users. You can easily generate almost every types of transaction as required. PrismERP's simple navigation system gives you a clear view of different features in the application.

30) Does PrismERP uses partners/third parties for implementation? Every installation including training and implementation has been done by PrismERP own employees. And we do not take any service from any third party resources in respect to implementation, training and support, but only incase of if there is any issues raised because of language barrier.

31) Does PrismERP ERP offer any e-Commerce capabilities? PrismERP ERP has dived well into the challenge of providing E-Commerce services. It is a powerful ERP with complete e-commerce functionality. It is quite unique and enables you to build complex e-commerce solutions that interface with payment gateways, CRM and ERP systems.

The electronic commerce gives the leeway of facing the storage in real time in order to reach clients through the web. The conditions of the prices stipulated will be for the different clients. The PrismERP incorporates the solid and current technology platform to absorb all the requirements for e- commerce. It also provides a way of sharing data with customers, suppliers, partners and employees 32) Can PrismERP ERP handle Multi-Company, Multi-Divisions and Multi-Plant requirements? PrismERP can very easily handle Multi-Company, Multi-Divisions as well as Multi-Plant requirements. Many of our customers are working on the Multi-Company environment. MultiPlant requirement is also handled in PrismERP with ease. For this, PrismERP incorporates inventory module that provides user with the way of defining multiple locations/division.

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PrismERP identifies each item with its location. An item without location is non-existent for the system. All the processes and quantities like Sales, Purchase, production, QC, ONOrder, On-Hand, issue, Allocation etc are location dependent. 33) Is PrismERP ERP software secured from intrusion? PrismERP is fully secured from intrusion. It has a separate Admin module that enables defining login permissions role wise. Moreover,

Logins are fully password protected Passwords are system generated Required to be changed after every regular interval At login, displays last login and log out time Approval- Process can be applied Purchase/Sales and Formulas Formulas are fully secured.

34) How do you license your software? Like all ERP software, PrismERP are licensed, not sold. Unlike other ERP software,

PrismERP are licensed and installed on a "per processor" basis, meaning that the number of concurrent users which can access the system is unlimited. This is an advantage to the growing enterprise because your yearly ERP budget is fixed and not dependent on the addition of users as your business expands. The PrismERP license requires participation in our Annual Maintenance program, which provides you with all product updates as well as access to acclaimed support. 35) ERP - What Happens after the Go Live? Treat the day your ERP project goes live as the start of the next phase of your journey. An ERP implementation represents much more than simply a project. Typically, your upfront investment is large, but the life expectancy of the application should lie somewhere between 10 years and 20 years. You've already established your team and given it several months to bring the project to its launch date. So why would you disband the team a month after the project goes live? By retaining a subset of your installation team, its members can enhance the ERP application, handle bottlenecks, tweak and improve the system, look for continual productivity gains and learn. This subset should be made up of both business and technical personnel.

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36) Does PrismERP offer customization? In PrismERP we tried to include every possible matches need for enterprise solution. But it is fully customizable as per customer requirements. 37) What size of company is PrismERP designed for? PrismERP has no restriction of maintenance. Any organizations that is willing to implement their whole business process in PrismERP. 38) What are the supported platforms for PrismERP Applications? PrismERP is a web based solution, it supports Linux & Windows platforms.

39) What technology used in PrismERP development? PrismERP is developed using the latest web 2.0 technology that recognized by technology inventors and users worldwide. Current world assume these technologies will last and update for next century. Tool used in PrismERP development are Python, PHP, SQLalchemy and jQuery. Though PrismERP is developed using the web technology but it is also provides desktop client interface facility for desktop based users. Tools used in desktop interface development are Qt and PyQt. 40) Why are you using python for developing your ERP system? What will be the future of this platform? There are three popular Frameworks: DJAANGO, ZOPE. ZOPE is most featured. But for our purpose DJANNO is best. We modify the Model Layer and create our own framework furinaPy. We use Form Encode for Validation (it is the number one tool in Validation). For data connectivity, our framework uses SQLALCHEMY. It can easily convert SQL commands and DB structure to any database like MySQL, ORACLE and MS SQL SERVER. It can not convert 100%, some verification required. We choose Python for our development, because of:

Performance speed is high.

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 Code can manage efficiently. PHP runs with error, but Python and other languages
run without error. For error they shows error message.

High development speed with many built-in functions. For continuous modification, Python is better. Python is embedded with Linux. Python has better library. Python has better features than PHP. Python has some Framework. We use our own framework furinaPy for the purpose. Python can run on both Microsoft and Linux platform. MAC OS Client PC can also
access Python developed system through its Web Browser. 41) Why are you using MySQL as default database? Does it compatible with other databases too? Why MySQL:

It is Free and Easy to Use and Manage. No License required, so cost effective. Our system is secured by Machine Level Access from Operating System (use Linux). Web Server Secured by its own Security (User need to update time to time from the
Web Server Provider).

MySQL has capacity to store 8 GB in a single table. In our experienced, it is huge

and one 10,000 (ten thousand) employees organization can create only 90-100 MB (accurately 96 MB) data size by its Regular Attendance (300 days per year x 10000 employees x 2 time x 16 bytes per day 4+4 bytes per date and another 4+4 for ID and CODE).

Our System runs from Python Code and Report from BIRT Reporting Server. So, we
need not huge or robust Database for processing any business from Database.

We connect and manage multiple Databases from our System (Python Code). So,
MySQL is enough to run the system.

Data Backup and Restore service is managed from the System (Python Code).
The system is compatible with ORACLE and MS SQL SERVER.

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42) What Software and Hardware is required for PrismERP? PrismERP Minimum Server System Requirements Hardware

Intel Quad 4 (2 GHz) 4 GB RAM (for 32 bit) or 8 GB RAM (for 64 bit) 100 GB available Hard Drive Space 100 GB disconnected Hard Drive for Database backup 1 Giga Bits Network Interface Card SVGA Monitor, Mouse, CD-ROM, Keyboard and all other standard IBM compatible
PC Software Server components.

MS SQL 2000, MS SQL 2005 or MS SQL 2008 MS Windows 2003 Server (32 bit or 64 bit) or MS Windows 2008 Server
Adobe Acrobat Reader 5.0 or higher

PrismERP Minimum Client System Requirements Hardware

1.6 GHz Core II duo 2 GB RAM 40 GB available Hard Drive Space 100 Mega Bits Network Interface Card
SVGA Monitor, Mouse, CD-ROM, Keyboard and all other standard IBM compatible PC Software components.

MS Windows 2000 / MS Windows XP / MS Windows Vista / MS Windows 7 MS Office 2003 or MS Office 2007 (Word, Excel) (ONLY required if using MSDS
module within BME)

Adobe Acrobat Reader 5.0 or higher Internet Explorer 5.0 or higher PrismERP Minimum Terminal Server Requirements for a Thin Client Environment
(for up to 25 concurrent users)

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Hardware

Xeon processors E5310 1.6GHz 2 x 4MB L2 Cache 8 GB RAM (for 15 Users) + 512 MB additional RAM per user 100 GB available Hard Drive Space 1 Giga Bits Network Interface Card Internet Explorer 5.0 or higher SVGA Monitor, Mouse, CD-ROM, Keyboard and all other standard IBM compatible
PC Software Server components.

MS Windows 2003 Server (32 bit or 64 bit) or MS Windows 2008 Server MS Office 2003 or MS Office 2007 (Word, Excel) (ONLY required if using MSDS
module within BME)

Adobe Acrobat Reader 5.0 or higher Internet Explorer 5.0 or higher

43) What reporting tools and options are available in PrismERP? The PrismERP reporting tools include standard reports and customized Reports. These reports provide elaborated details of the entire operational procedures through the use of various search filters thereby furnishing the postulated details to the users. We are using BIRT server as part of PrismERP reporting tools which has all extended features to develop advanced reports. 44) How do you measure the speed of the system after running the application for few years? Divine IT Limited measures its product speed and performance continuously. Application response and report generation time measure by a dedicated team. They use performance softwares for the purpose. For, HR & Payroll, Employee payroll generation is a monthly schedule for a company. Divine IT Team successfully can generate 20,000 (twenty thousand) employees payroll with in 10 seconds. Average page generation time is 1-2 seconds. General report generation time is 2-5 seconds (report generates from another server).

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45) Being a web based ERP, do we need to host our application on a remote server?

No. PrismERP can be installed and configured on any local server of your office. If a dedicated IP is configured on the local server, all other location can connect on the ERP server by typing the IP on the URL bar of their respective browser.

46) Does all browsers compatible to access PrismERP? The system can run easily in Mozila Firefox 7.0 or above, IE 7.0 or above, google chrome 20.0 or above.

47) What makes web-based ERP more ideal than server based solution? Companies have begun asking for enterprise solutions that are broader in scope, address unique challenges and links up with other parts of the organization and that too at a very cost effective price. Linking the solution to their customers, suppliers, partners and branches spread across the globe was a critical aspect for organization. PrismERP is one of the enterprise solutions in Bangladesh that promises to connect the organization with their respective departments, branches, customers, suppliers, factory that too, locally, nationally and globally.

48) How are security/ access/ and remote access issues addressed? PrismERP does the encryption of critical data when the application needs to handle the transaction of data in highly secure way. Encryption converts the data into some digest form to make the data secure over the network. The Decryption process changes the encrypted data back into its original form. PrismERP does the encryption of data between the web servers and its client. The most common mean to tackle remote access issues, we suggests our customers to use secure sockets layer (SSL), which uses public key cryptography to protect confidential user information that is transmitted across the web.

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49) What is the ROI (Return on Investment) and payback potential for PrismERP?

PrisnERP has a very attractive Return on Investment. For every system automation Return on investment does not imply only for financial gain but for:

Growth in productivity Efficiency Overall improvement in the performance of the company Better transparency in the operations and The satisfaction of the users
PrismERP automates your entire system while seamlessly integrating them resulting and fast and accurate movement of data reducing redundancy and effect caused by delay. PrismERP helps you deliver solid customer satisfaction by improving on-time shipments, automating clerical tasks, reducing inventory and providing solid information to make decisions on.

The two essential factors determining the ROI and Payback potential are Installation and implementation of the software. PrismERP offers an outstanding implementation and installation packages thereby offering its clients unique and effective software solutions for their organization resulting in superior business operations and profits.

50) What training issues should I consider when implementing an ERP system? Training is the most critical part of an ERP implementation, because only after a successful training your employees will be in a position to switch on to PrismERP. So before the training commences, you should ensure the following

Are my users ready mentally and technically, to take the training? Are the roles and responsibilities clear to my users, in terms of the tasks they have to
perform?

Do they have sufficient time to get trained, and practice on the system, outside their
routine tasks?

Is the training agenda able to cover everything under the scope? How do I ensure that all my users attend the training, and practice with PrismERP system?

Is the training material sufficient to cater to my business and training needs?

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 Is training program tailored to meet my business objectives? Will the trainer provide some handout during and after training?

51) Will PrismERP provide EPR training to my employees? Yes, as a mandatory step in the implementation methodology, PrismERP provides training to your employees. If a trained employee leaves you, and you hire a new person, PrismERP can even train your new employee and educate him how to use the system effectively for your business objectives.

52) What kind of training do you offer? Training is conducted on a Just-In-Time basis to minimize the time span between training and application of training to daily tasks. Training is done on-site and in the same

environment that will be used once the ERP system goes live. This helps to re-enforce the knowledge transfer and practical use after "Go Live". 53) Is the training curriculum designed for the new organizational roles and tasks? Dozens of new tasks will be defined during the ERP implementation process. These tasks will be assigned to redesigned roles within the organization. Training should be designed to develop new skills for people who will be taking on new roles and tasks. 54) Are the training materials tailored to different learning styles? Each organization acquires ways of learning that are unique to its operations and culture. Training standards should be designed up front that optimize learning within your organization. These standards form the foundation for how training will be developed, delivered and perceived by the end-users. 55) Is the training customized for your specific business? PrismERP provides "off-the-shelf" ERP training materials, and in general, they offer an excellent overview of the PrismERP and its modules. However, they are not designed to address your unique business needs and processes. PrismERP team can work with your implementation team to develop effective, successful customized training for your organization: customization that is ultimately crucial for your employees' and organization's productivity.

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56) Does PrismERP offer technical support for the ERP system? PrismERP offers annual maintenance programs that include technical support for your ERP system, or we can provide technical support on an individual incident basis. PrismERP technical support staff is available to assist you with your software questions throughout the day, either by telephone or electronically. 57) Do you have support package/plan? Divine IT Limited has three categories support package / plan for the customer. They are:

Standard Plus Premium

58) Can I get dedicated support to run my application? Yes. Divine IT Limited has a policy to sale different support packages (Standard, Plus & Premium) after its general service & warranty time. Customer can buy dedicated support from Divine IT Limited under an agreement contract which can ensure customers desired dedicated support. 59) How long will be the response time to provide technical support? Divine IT has three support packages for the customer. Their response times as follows: Standard: 6 hours response time during normal business hours (10am - 6pm from Sunday Thursday), Plus: 3 hours response time during normal business hours (10am - 8pm from Sunday Thursday) and Premium: 1 hour response time during normal business hours (9am - 8pm from Sunday Thursday)

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60) What are the technical support hours?

When it comes to support we are none to anyone. Our dedicated support team is always up to provide a proper guideline for the clients towards to effective solutions. Our normal business hours is 5 days a week from 10 am to 8 pm and if required 24/7. 61) Do you upgrade PrismERP? Yes. Divine IT Limited has a Roadmap to upgrade PrismERP. According to the Roadmap upgrade version replaces previous one. And customer can receive upgrade version if the contract mention that. 62) How can I get Update and Upgrade of PrismERP? After a new release, new version would be uploaded in every web installation without any own customization version. If customer has the hosting authority, then Divine IT Limited informs customer to get the latest version. It is the sole activities of Divine IT team. So, if customer wants to have new one, must permit Divine personnel to upload the system. 63) How can I get more information on PrismERP? You can go to the Divine IT Limited website (www.divineit.net) or PrisemERP website (www.prisemerp.net) to get more information. If you need more than available can contact with our sales team by using cell no.: +88 017 30071011-18 or email to us sales@divineit.net. 64) Why it is recommended to change business practice to suit the ERP software rather than customizing the software? Before implementing an ERP software the organization needs to analyze current processes, identify non-value adding activities and redesign the process to create value for the customer, and then develop an ERP system package to suit the organizations requirements. A key contribution of ERP software is the bundled business process knowledge that comes along with ERP software. These processes have evolved over the past two decades of ERP implementation in some of the most well-managed corporations around the world. By adapting to those processes that have proved successful in some of the finest corporations around the world, an organization implementing ERP would get the advantage of these "best of the breed" practices. That is the reason behind the consultant recommendations.

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65) Why ERP implementation is a challenging task? There are few information systems whose design and implementation challenge an organization like enterprise resource planning (ERP). Done right, a new ERP implementation can dramatically improve business processes. But when an implementation fails huge amounts of money and effort could be misspent.

It is important to be aware of how ERP as a technology evolved, what its strengths and weaknesses are and the nature of important implementation challenges. Further, understanding of how ERP and legacy system metadata can be used to simplify implementation and help organizations best plan for this exciting new challenge. ERP solutions provide integrated applications that access standardized enterprise data replacing the unorganized legacy system. Following are the some of the challenges to a successful ERP implementation.

Inadequate definition of requirements Resistance to Change Inadequate Resources Inadequate Training and Education Lack of Top Management support Unrealistic expectations of benefits and ROI Miscalculation of time and effort Poor communications Software business process incompatibility Poor project design and management Poor ERP package selection
Most of the ERP implementations become unsuccessful because of addressing above said challenges poorly.

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