Sample Test Scripts

The following sample test scripts were prepared to test a help desk call tracking system. Note that these are only samples, not a complete listing of all test cases. Consider a similar layout for your test scripts.
Test Specification Part Designed by:

1
Module or Screen:

Joe Dokes
Test Data Source:

User Input Screen

Objectives:

User entry

Test basic functionality

Expected Results Actual Results Performed by / Date

Test Case #

Description

Test Steps

1-1

Test for basic functionality

Enter a trouble ticket with the following fields: 1. FIRST NAME: Test

Record is added to the database

2. 3.
4.

LAST NAME: Ticket USER NAME: tticket PHONE NUMBER: 512-555-1212 PC: Laptop NUMBER OF DAYS: 1 SOFTWARE APPLICATION: MS Mail

5. 6. 7. 8.

GENERAL PROBLEM: Cant access mail. Forgot my password. Press the SUBMIT key.

Test Script Example, page 2

Test Case #
1-2

Description
Test for basic functionality

Test Steps
Enter a trouble ticket with the following fields: 1. FIRST NAME: Test

Expected Results

Actual Results

Performed by / Date

2. 3. 4. 5. 6. 7. 8.

LAST NAME: Application USER NAME: tapplica PHONE NUMBER: 512-555-1212 PC: Desktop NUMBER OF DAYS: 1 SOFTWARE APPLICATION: MS Excel

Record is added to the database

GENERAL PROBLEM: Cant see columns B and C. Press the SUBMIT key. 1-3 Test for basic functionality Enter a trouble ticket with the following fields: 1. FIRST NAME: John Record is added to the database

2. 3. 4. 5. 6. 7. 8.

LAST NAME: Doe USER NAME: jdoe PHONE NUMBER: 512-555-1212 PC: Laptop NUMBER OF DAYS: 10-14 SOFTWARE APPLICATION: None

GENERAL PROBLEM: Error when reading from floppy drive. Press the SUBMIT key.

Test Script Example, page 3

1-4

Test for basic functionality

Enter a trouble ticket with the following fields: 1. FIRST NAME: Jane

2. 3. 4. 5. 6. 7. 8.

LAST NAME: Doe USER NAME: jdoe1 PHONE NUMBER: 512-555-1212 PC: Desktop NUMBER OF DAYS: 1 SOFTWARE APPLICATION: None

Record is added to the database

GENERAL PROBLEM: Mouse is not working. Press the SUBMIT key.

Test Script Example, page 4

Test Specification Part Designed by:

2
Module or Screen:

Joe Dokes
Test Data Source:

Query Screen
Objectives:

Print-out of records

Test accuracy of queries

Expected Results
Listing matches

Test Case #
2-1

Description
Query by first name

Test Steps

Actual Results

Performed by / Date

1. 2.

Print out a listing of all records in the database Query by the database by the first name field, using the first name Test Check results against database listing Query by the database by the last name field, using the last name Doe Check results against database listing Query by the database by the user name field, using the user name tticket Check results against database listing Query by the database by the PC type field, using the PC type Laptop Check results against database listing

2-2

Query by last name

3. 1. 2. 1. 2. 1. 2.

Listing matches Listing matches

2-3

Query by user name

2-4

Query by PC type laptop

Listing matches

Test Script Example, page 5