Professional Documents
Culture Documents
Reduced number of set-up days for new customers from 120 days to 50 days and improved labor productivity in mature business model 16%, or $2.8M in annualized savings. Reduced number of service centers from eight to five, reducing infrastructure costs $667K annually. Launched Cardinal Healths proprietary software commercially, delivering more than $1M revenue, with 80% profit margin in first year. Projected to deliver $16M annualized revenue in five years. Created a Therapy Management Center of Excellence team targeting pricing and utilization through aligned initiatives between clinical analytics and portfolio services, and the professional services teams. Enhanced communications and aligned priorities, reducing cost-of-sales $19.5M.
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Top-graded, coached, and mentored field services organization to increase bench strength and organizational capabilities. Promoted 36% of operating leadership team to expanded roles and retained 98% of field support team. Developed culture of collaboration and inclusion to inspire teams to exceed expectations in complex environments.
Designed and implemented a field operations recognition and compensation program, achieving a 98% employee retention rate. Improved long-term customer retention rate from 72% to 90%. Established a due diligence team, and implemented standardized processes/systems to streamline the new client implementation process. Delivered $7.4M in new annualized revenue.
Created and implemented a formal renewal process, complete with a standardized proforma, value template, and customer proposal template, increasing the renewal rate from less than 80% to 90%. Designed and implemented a DRG group billing model, which increased gross margins $1.9M in first year. Established a clinical assessment tool to identify price and utilization opportunities, delivering $4M cost savings in first year. 1988 1999
During 11-year tenure managed 23 outsourced hospital pharmacies, and led the implementation of standard systems and processes for 36 new outsourcing customers.
Education
BSPH, Pharmacy, Ohio Northern University, Ada, OH Licensed Pharmacist, States of KY and FL