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CHAPTER 1

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1.1

Introduction:

The Bestway group is an emerging conglomerate in Bangladesh which has been playing a leading role in business sector like Real-estate, Trading & Economic Development, Agriculture based industry, Tourism & Resort, Solar Power Technology, E-Bazaar, credit & Co-operative and Pharmaceutical. With a zealous mission to make significant contribution towards economic growth, the group began its journey in the year 1997. Its transformation from one single portfolio to diversified portfolios was made possible due to Groups lofty ideals of fair play. The company takes pride in its fine batch of qualified and skilled professional drawn from diverse industry background.

1.2 Rationale of the Study:

The Bestway Group has established its own HR department. They follow all the HR activities. Employees are paid according to their performance. Compensation system is divided between 3 classes of managers. They are- top management, mid management and lower management. Employees are given benefits and incentives. Employees are given all the necessity training and development so that they can cope up with the challenges and obstacles which might occur at long run of the company. I have a very positive attitude towards The Bestway Group HRD (Human Resource Department) for Recruitment Procedure. Because, they have gave very much efforts on Recruiting and HR activities.

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1.3

Objective:

To find out how they maintain HR activities policy procedure.

1.4 Broad Objective:


To find out the HRD issues on HR activities and how they complete hole work on HR department.

1.5. Scope of the study:


This study will deal with HR issues and HR activities of the Bestway Group. Survey will limited within the head office in SMC Tower, 2nd floor, 33, Kamal Ataturk Avenue, Banani C/A, Dhaka-1213. And the study will be based on last one years Human Resource Division.

1.6. Limitations:
There may be a lack of information from the management authority due to unavoidable destruction from the office environment or there may be a lack in collecting information of data.

1.7. Methodology:
All the information in the study has been incorporated and collected from both the primary, the secondary sources and from personal interview.

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1.8. Sources of information:

Primary data:
The primary data will be collected through interview of the members of HRD committee and the Officers of The Bestway Group.

Secondary data:
The secondary data will be collected through magazine, journal, newspaper and website of the organization.

1.9 Research approach:

My research approach will be survey type. Though, I am working as an Intern in The Bestway Group. I will personally observe the HR activities and also ask questions to the managers and workers.

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CHAPTER 2

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2.1 2.2

Profile of the Organization Bestway Group

The Bestway group is an emerging conglomerate in Bangladesh which has been playing a leading role in business sector like Real-estate, Trading & Economic Development, Agriculture based industry, Tourism & Resort, Solar Power Technology, E-Bazaar, credit & Co-operative and Pharmaceutical. With a zealous mission to make significant contribution towards economic growth, the group began its journey in the year 1997. Its transformation from one single portfolio to diversified portfolios was made possible due to Groups lofty ideals of fair play. The company takes pride in its fine batch of qualified and skilled professional drawn from diverse industry background.

2.3 Vision:
To develop mass people life by fulfilling five (5) basic human needs along with entertainment.

2.4 Mission
Mission of the Bestway Group is to improve the quality of mass peoples life by active contribution in the thrust business sectors of Bangladesh through responsible application of knowledge, skill and technology. Bestway Group is committed to create a large pool of satisfied customers by providing the highest level of service value, trust and goodwill.

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2.5

Areas of Business
Food: Agriculture Clothing: Employment Generation Habitat: Real-estate Education Health Entertainment

2.6

Introduction

The Bestway Group is not just a regular business venture - it is a promoter of good living. Its aim is not just to be a corporate powerhouse, but also a harbinger of better living standards. How so? By providing and satisfying the 5 (five) basic needs of human beings: food, clothing, habitat, education, health and entertainment. Bestway believes that these are some of the basic human rights and these should be realized by all within the society, irrespective of race or creed. We believe that the provision of these necessities goes hand in hand with socio - economic progress and the deliverance of better living is a tantamount to market efficiency and optimization of peoples realization. We are also working to make our projects as eco-friendly as possible and working to promote the sustainable development and growth. Our ventures go far and wide, ranging from the agricultural sector to the service sector, but one philosophy we always adhere to is: whether we do it in the interest of agriculture, or the interest of entertainment, whether we act in the interest of healthcare, or in the interest of higher education, whether it is in the interest of efficiency, or in the interest of the nations economic growth and ex pansion. Believing in a realistic way, the Bestway Group has finalized a strategic planning of it which indicates its way of to reaching its target of basic needs for all by 2030 for its clients and for the countrymen and we are calling this Bestway Vision 2030. We are optimistic to achieve our Vision 2030 in assistance with our valued clients, stakeholders, partners and a large pool of talented and experienced officials.

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2.7

About Us

The Bestway Group is a flourishing corporate house having specialization in different business sectors in Bangladesh and abroad. We are now working with a full enthusiasm in the areas like: land, apartment, resort, tourism, construction, agro, pharmaceuticals, power technology, renewable energy, trading, e-trade, cooperative and so on. With a vigorous workability and sturdy ambition to put a significant contribution towards the economic growth of the country, the group has begun its journey in the year of 1997. Its transformation from one single portfolio to diversified portfolios has become possible due to the Groups optimistic ideal of fair play Purpose & Core values
At the Bestway Group we are committed to improving the quality of life of the communities we serve. We do this by striving for leadership and global competitiveness in the business sectors in which we operate. Our practice of returning to society what we earn evokes trust among consumers, employees, shareholders and the community. We are committed to protecting this heritage of leadership with trust through the manner in which we conduct our business

2.8

Core: values

The Bestway Group has always been values-driven. These values continue to direct the growth and business of the Group. The five core our values underpinning the way we do business are:

Integrity: Be real
o

It must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny.

Understanding: Be caring
o

It must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve.

Excellence: Quality first


o

It must constantly strive to achieve the highest possible standards in our day-today work and in the quality of the goods and services we provide.
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Unity: Be together
o

It must work cohesively with our colleagues across the group and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation.

Responsibility: Take the responsibility


o

It must continue to be responsible, sensitive to the countries, communities and environments in which we work, always ensuring that what comes from the people goes back to the people many times over.

Collaboration: Leverage collective genius


o

It must work cohesively with our colleagues across the group and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation

Commitment: Committed by heart and soul


o

It also committed to continuously improving the way we manage our environmental impacts and are working towards our longer-term goal of developing a sustainable business.

Limitations: Go beyond limitations


o

It believes in human limitation that we usually cover thru continuous innovation and applying the proper method with right technology.

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2.9

Strategy of business:

It believes in making a difference. Bestway stands for value, money, trust, quality, innovation, and a sense of competitive challenge. We deliver a quality service by empowering our employees and we facilitate and monitor customer feedback to continually improve the customer's experience through innovation. When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in the customer's shoes to see what could make it better. We ask fundamental questions: is this an opportunity for restructuring a market and creating competitive advantage? What are the competitors doing? Is the customer confused or badly served? Is this an opportunity for building the Bestway brand? Can we add value? Will it interact with our other businesses? Is there an appropriate trade-off between risk and reward?

We are also able to draw on talented people from throughout the Group. New ventures are often steered by people seconded from other parts of Bestway, who bring with them the trademark management style, skills and experience. We frequently create partnerships with others to combine industry specific skills, knowledge, and operational expertise.

Contrary to what some people may think, our constantly expanding and eclectic empire is neither random nor reckless. Each successive venture demonstrates our devotion to picking the right market and the right opportunity.

Once a Bestway company is up and running, several factors contribute to making it a success. The power of the Bestway named as; Mizanur Rahman's personal reputation; our unrivalled network of friends, contacts and partners; the Bestway management style; the way talent is empowered to flourish within the group. To some traditionalists, these may not seem hard headed enough. To them, the fact that Bestway has minimal management layers, no bureaucracy, a tiny board and no massive global HQ is an anathema. But it works for us. The proof of our success is real and tangible.

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2.10

Sister Concerns

Bestway Foundation Ltd. Bestway Land Properties Ltd. Bestway Design and Development Ltd. Bestway Nationwide Housing Ltd. Bestway International Corporations Ltd. Bestway Construction and Engineering Ltd. Bestway Agro Ltd. Bestway Bazaar.Com Ltd. Bestway Trade and Economic Development Ltd. Bestway Powertech Ltd. Bestway Co-operative and Commercial Credit Ltd. Novelta Bestway Pharmaceuticals Ltd. Bestway University Bestway Institute of Research and Development Bestway Resort and Tourism Ltd. Bestway Media and Communications Ltd.

2.11 Awards and Recognitions


From its birth to till now, the Bestway Group has awarded a number of prizes from various national and international bodies. Some significant of them are as follows:

1st prize in Dhaka International Trade Fair Premium Pavilion 2011 AWARD 1st Prize in Dhaka International Trade Fair 2010 AWARD 2nd Prize in Dhaka International Trade Fair 2009 AWARD Bangladesh Business Journalist Society 2008 AWARD

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Participation Award 2009 in REHAB Summer Fair Participation Award 2008 in REHAB Summer Fair BTTF -2009 (TOAB) ATN Bangla Award 2009

2.12 Strength of the Bestway Group:

Companies like Bestway are a force in the world. We expanded the business dynamically. To meet up the five basic needs we already have a number of companies in various sectors. Our market capitalization is greater than many more companies of our country. We just not think local, we think global. With this stature comes both responsibility and opportunity. Our responsibility is to be an ethical corporate citizen but our opportunity is something far greater, and is embodied in our Vision.

2.13 Bestways Vision Statement articulates a common goal that inspires us daily:
Our Vision works to unify us in a common cause and growth strategy. It is powerful because it promotes a simple idea to meet up the basic fundamental needs of life. Bestway grows by touching and improving more consumers lives more completely. While this statement defines our commercial opportunity, our culture reflects the broader opportunity of improving lives through and beyond our branded products and services. And now the Bestway Group is working with a number of cities in Dhaka, near Dhaka and other districts in Bangladesh. The Purbachal Bestway City, Woodland Project, Gazipur Project, Mymensingh Project, Rajshahi Project, etc. are some remarkable.

In our nationwide project, we are building small cities in Kuakata, Rangpur, Bogura and Narayangonj.

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For Non Resident Bangladeshis, we are building NRB city.

Our Construction and Engineering is working for a number of apartments in and outside Dhaka, what are going to be completed very soon. The Bestway Group is planning and working to build eco-friendly green cities in those projects too. Under this area of business of the group, we have a number of companies. Those are:

Bestway Foundation Ltd. Bestway Land Properties Ltd. Bestway Design and Development Ltd. Bestway Nationwide Housing Ltd. Bestway International Corporation Ltd. Bestway Construction and Engineering Ltd.

2.14 Corporate Social Responsibility (CSR) of the Group


Bestways companies have always believed in returning wealth to the society they serve. The philanthropic foundation is working to set-up a university and a research institute of it for all level of people. The foundation also provides aid and assistance to non-government organizations working in the areas of education, healthcare and livelihoods. Bestway Group also extends social welfare activities to communities around the country. The combined developmentrelated expenditure of the foundation and the companies amounts to around 4 per cent of the net profits of all the Bestway companies taken together. The panoply of community development endeavors undertaken by Bestways companies embracing everything from health and education to art, sport and more - has touched, and changed, many lives.

We unite people to tackle tough social and environmental problems in an entrepreneurial way. Our aim is to help revolutionize the way businesses and the social sector work together - driving

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business as a force for good. This is based on the belief that this is the only way we can tackle the scale and urgency of the challenges facing the world today. Bestway Foundations overheads are covered by Md. Mizanur Rahman and the Bestway Group, meaning that 100% of donations received, go direct to the front line where they are needed most.

Bestway Foundation focuses on three areas, like: 1) Big Ideas - creating new global leadership models to address conflict, climate change and disease. 2) Entrepreneur - bringing together the business and social sectors to develop entrepreneurial approaches that lead to economic empowerment and healthy communities. 3) Business Mobilization and Inspiration offering consultancy and practical support to make it simple for businesses to become a force for good. Our work is supported by a growing community of staff, customers, suppliers, other individuals and organizations that are joining forces to tackle tough issues. All our initiatives are based on harnessing their entrepreneurial energy.

2.17 Agriculture
Food for All is the basic demand of human being. Although world food and agricultural production, based on current trends, will be sufficient to meet demand in the decades ahead, the world still faces a serious food crisis, at least as perilous and life-threatening for millions of poor people as those of the past. To this end, the Bestway Group has done critical analysis of the core causes of our countrys food insecurity by identifying the various misconceptions surrounding our understanding of hunger, starvation, and poverty. Bangladesh is an agriculture based country. There are plenty of scope for doing research, development and production of agricultural commodities for the Bestway Group within its projects. At present Bestway Group has huge land properties unutilized. The Bestway Group has a plan to utilize this agricultural land for production of different agricultural and horticultural corps, forest plants and medicinal plants. The Bestway Agro Ltd. has already started the production of few agricultural and horticultural

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products, out of the present crops available in the field. Special care are taking for production and marketing of the existing crops. Before starting of any project related to agro business one should take care of the soil conditions, availabilities of water, topography of the land and other facilities and also one should consider the existing cropping pattern and local farmer experiences, our experts in this field are already doing these works properly. We have Agro Processing Zone at Valuka, we are working to develop a modern cold storage and food processing factory at Rajshahi. Under this area of business the following companies of ours are operating:

Bestway Agro Ltd. Bestway Seafood Ltd.

2.18 Bestway Agro

The Bestway Agro Ltd. is a promising business concern of the Bestway Group which is working with a full enthusiasm to fulfill the demand and diminish the food problem in Bangladesh.

We have at Valuka, Mymensingh a cultivation project of a number of vegetable and fruits and a Cow Fattening projects. But we are planning to set up a Dairy Firm, a Poultry Firm, a Mushroom Cultivation Project, Fruit & Flower Production Project, Rice Cultivation Project, Medicinal Plant Cultivations Project, Fisheries Project and Organic Food Cultivation Project.

Assessment, planning and discussion with the relevant experts for these project is going on.

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We working to ensure the GMP (Good Manufacturing Practices) and Quality Assurance Management System for food safety and quality assurance for Cleaning, Hulling, Crushing, Toasting, Roasting, Powdering and Processing when we shall start the production.

We are committed to manufacture premium grade products. Our plantations will cover a total of approximately 100 bighas of land within next 1 year.

For further development and implementing the above mentioned projects we need to engage proper trained manpower in respective field. In future Bestway Agro Ltd. may develop a germplasm bank for horticultural crops and medicinal plants that will be a noble work of Bestway Group for the society.

2.19 Health
Health for All is another basic need of human being of the people of Bangladesh and the World. In Bangladesh, over the past decade there it has been observed that the situation of health status of the people is not satisfactory. Accesses to health care, child mortality, maternity death, wrong treatment and so on are some common phenomenon here. Particularly in rural areas, where the majority of the people faced critical health problems. The incidence of communicable disease is extensive because of widespread malnutrition, inadequate sewage disposal, and inadequate supplies of safe drinking water. Only 30 percent of the population has access to primary health care services, and overall health care performance remained unacceptably low by all conventional measurements. Having realization of this facts and being inspired to do something for the country people, the Bestway Group has stated to work on health issue.

Beside this the Bestway Group has plan to establish its own hospital, medical college, etc. in its city for realizing the need of our valued clients.

Under this area of business we have the following company right this moment:

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2.20 Novelta Bestway Pharmaceuticals

Novelta

Bestway

Pharmaceuticals

Ltd.

(NBPL)

is

pharmaceutical company started its journey in 2010. The companys manufacturing facility is located at Hemayetpur, Savar, 19 Kilometer away from zero point of Dhaka city. The corporate office is staying at Dhanmondi, Dhaka, Bangladesh. The company is determined to produce various types of dosage forms what include tablet, capsule, oral liquid, ampoule, dry powder vial, powder for suspension etc. NBPL intends to be specialized in some high tech dosage forms like sustained/delayed release tablets, melt in the mouth tablets, taste-masked pediatric formulations etc. The main objective of NBPL is to cater the changing need of people of our country and other parts of the globe through producing very high standard of quality and innovative medicines. Novelta Bestway Pharmaceuticals Ltd. is enjoying very good strength due to having a bunch of long experienced and highly skilled pharma professionals and adequate investment in time. NBPL believes in team work, so a number of professionals are with us to ensure high standard of quality products and the best services to all of our valued customers.

2.21 Production
Manufacturing and packaging operations are carried out according to the validated methods through systematically qualified machines with full documentation at all stages of operations. The production sites follow the GMP guidelines for environmental requirements of the manufacturing and packaging area.

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2.22 Quality
Quality Assurance Procedures ensure the quality of the products are maintained by strict compliance with international pharmacopoeias (BP, USP and EP) specifications on raw materials, packaging materials and finished products. Quality Control Laboratory is equipped analytical and microbiological quality control instruments. Moreover there are a group of quality people to accomplish the task of quality control, quality compliance and quality assurance.

2.23 R&D
Research is a continuous process for improvement. New product launching and new dosage form introduction are dependent on the R&D activities. Skilled person and application of knowledge & experience are the dynamics of R&D activities. So we have built up a R&D team with brilliant and experienced professionals who will contribute to the company and the society.

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CHAPTER-3

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3.1

Entertainment

The Bestway Group is emerging as a business conglomerate focusing primarily to cater the five basic human needs, now aiming to address the sixth basic human need which is entertainment. Entertainment consists of any activity which provides a diversion and permits people to amuse themselves in their leisure time through different kinds of activities etc. what are regarded as the means of mental and physical comfortless. Among a number of means of entertainment, media and tourism are the most effective symbolic hub of having entertainment. We the Bestway Group are playing an important role of providing entertainment since its inception. We are growing and getting closer in achieving our dream, we are working relentlessly to serve you delightfully to render you the ultimate satisfaction with proper entertainment. And to meet all these needs, the Bestway Group has established already a number of companies touching this sectors, like:

Bestway Media and Communications Ltd. Bestway Resort and Tourism Ltd.

And we are under process to emerge another venture of the Bestway Group what will completely fulfill the task of entertainment of the Group, and that is:

Bestway Television

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3.2

Bestway Media and Communications

Goal: The goal of the Bestway Media and Communications Ltd. is to change the passive culture amongst young as well as general peoples by making them updated with current perspective over information, technology, education and entertainment to secure their existence in the social economic environment in Bangladesh and play their active role in future leadership. Aim: It aims to achieve this by generating increased awareness of Socio-economy. The Bestway Media and Communications Ltd. would like to consider as educational materials and development of a network of general peoples network in Bangladesh.

3.3

Bestway Resorts and Tourism Ltd

The unexplored virginity of nature in Bangladesh is a luring attraction for many people. This is because of this `gift of nature Bangladesh will be the hub of mesmerizing ecotourism. The fusion of nature and man creates a rhythmic relationship for tourism in this part of the world. Tourism is not a recent phenomenon. It has become a widely acceptable product for the people in the leisure society. Statistics show an upward trend in local tourism. Bestway believes in providing a wide range of touristic provisions and ancillary services that meet the needs of visitors which includes accommodation, excursions and entertainment.

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The concept of Bestway Resort and Tourism evolved round the viability of Bangladeshs possibility of bagging earnings from tourism. Coxs Bazaar, the longest unbroken sea beach, is one of the wonders of the world that the Mother Nature has ever blessed the world, is a potential tourists attraction. The country is again blessed with yet another unique wonder of the world, Sunderbans, the worlds largest mangrove forest. Apart from this natural wonders, archeological sites such as Buddhist monasteries in Pharapur, Mohastangarh, Moinamati Bihara and famous mosques and temples are a few sites that can attract foreign tourists.

Our Programs: We have three folds of programs:


Developing resorts/hotels at suitable locations Developing land plots for private ownership Tour operation

3.4

E-Gen

Employment Generation Under this area of business Bestway Group has a number of companies, those are:

Bestway Co-operative and Commercial Credit Ltd Bestway Bazaar. Com Ltd Bestway Trade and Economic Development Ltd Bestway Powertech Ltd

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3.5

Bestway Co-operative Commercial Credit Ltd (BCCCL)

Bestway Co-operative Commercial Credit Ltd (BCCCL) is pledge bound for employment generation and improving the standard of living of its members and also economic development of the country through cooperative based financial activities. It is a cooperative movement that would entail creative idea based schemes and activities. And in that process it aims at establishing a socio-economic system free from exploitation of the money lenders, interest taking persons and middlemen through conducting activities in cooperative method from level of marginal producer up to consumer. Its main objective is to conduct all service using a transparent and accountable management system at all tiers and levels. A devoted, meritorious and competent board of trustees are conducting the said organization; a group of experienced, competent, honest and devoted employees are identifying new avenues and implementing various methods and techniques while operating its various schemes and programs.

3.6

BestwayBazaar.com Bangladesh

The

largest

online

store

in

BestwayBazaar.com is the largest online store in Bangladesh. We provide almos

all the products required in everyday life. We started our journey in 2009. We started with Real-estate and

House hold Products from the very beginning. Today we are serving to hour honorable customers each and

every product they require. We already established display centers in various locations in Bangladesh to take our

customers in touch. BestwayBazaar.com has the online marketplace facility, so that, anyone can keep their product here and customer can negotiate with the owner to have the products.

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3.7

Bestway Trade and Economic Development Ltd

Bestway Trade and Economic Development Ltd. is a sister concern of the Bestway Group. The main function of this Company is to enhance the pace of global trade in favor of our country. We are serving for the betterment of our valued clients, those who want to do business worldwide. We are having number of offices outside Bangladesh, like in China, in Hong Kong, in London, in Singapore and in New York. We are committed to serve the business world of Bangladesh in a better way that creates extended value to our economy. The Company is confident to offer better rate for every product that people want to import and also the guarantee that he gets. 100% professional service from the company is ensured. Comfort & trust of the people is the strength of this Company. Bestway Trade and Economic Development Ltd. imports different goods such as office stationaries, different baby items, sanitary and electrical items, furniture items, etc. from different countries. The company also has a plan to export different goods from Bangladesh to many countries, as well.

3.8

Bestway Powertech

Bestway Powertech Ltd. is a leading solar energy company as well as a pioneer company promoting green energy in Bangladesh. It is one of the many sister concerns of Bestway Group what has strived on innovation and technology to deliver modernism to its patrons in all basic aspects of life. Bestway Powertech Ltd. delivers its customers with innovative solutions and develops green products to address its benefactor specific needs. We have a team of specialized and innovative people with its representative in every district in Bangladesh. We are responding to the countrywide growing demand for renewable and
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affordable energy by supplying products that convert sunlight, wind and bio-energy into electricity. With our expert and specialized employees, we are dedicated to provide our customers with cutting edge technology and best possible solutions with competitive cost structures. Active contribution to society, environment and humanity have motivated us to make it our mission to make sustainable green energy technology enduring and cost-effective.

As the fastest growing energy company we are promoting solar energy to meet the ever growing challenge of energy demand in Bangladesh. Our balanced supply of PV systems of paramount quality is delivering adequate energy solutions to our ever growing loyal customers. Bestway Powertech Limited has a present growth rate of 40%, which is going to sustain, if not inflate for years to come. We provide finest PV solutions under our brand name Bestway Powertech Limited for residential, commercial and utility scale to optimize our clients need in every way possible. Our short term and long term goal reflects our present growth rate as well as our future growth prospect while maintaining our supreme quality and customer care.

3.9

Types of Business:

Integrator and Installer of Solar PV systems, electronics assembler, retail sales, wholesale supplier, importer, and distributor.

Our Products: Solar Home Lighting, Solar Street Lighting, Solar Water Heating, Solar Water Pumping, Solar Home Appliances (Lanterns, Torch/Flash Lights, Lawn Light, Garden Light, Cap, Fan, Toys, Mobile Charger etc), Telecommunication and Navigation solutions, large

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centralized systems, Customized Solar Home systems, etc.

Our Services: Consulting, Design, Installation, Engineering, Project Development Services, etc.

Foundation stone of Bestway Kuakata Resort laid On the 4th of November, foundation stone of Bestway Kuakata Resort was laid in Kuakata by Md. Momen, Managing Director of Bestway Group. In the inauguration ceremony Mr. Md. Momin said, We are devoted and dedicated to develop Kuakata as one of the finest tourist zone in Bangladesh. Tourism sector has immense possibilities in ensuring high economic prosperity and employment generation. Our main objective behind developing this resort is to build up a prosperous tourism industry and contribute in the economic development of the country, he added.

Among others present in the occasion were A.K.M Ulfat Hussain, CEO, Bestway Resort & Tourism, Engr. Kazi Golam Mortuza, CEO Engineering and Construction, Farida Ahmed Niku, Senior GM and Divisional Chief of Business Development, Mirza Shahjahan, CEO Bestway Agro, and local dignitaries. Latest News Bestway Bhasha Film and Sommanona Award Amar Bangla Bhasha a documentary film tracing and depicting the history of Bangla Language conceptualised and produced by Bestway, was Inaugurated on February 21, 2011 by the Honorable Minister for Ministry of Information and Ministry of Cultural Affairs.Bestway also honored eight distinguished personalities with the Bestway Bhasha shanskiti Sommanona11 (Bestway Language & Culture Award) for their outstanding contribution to Bangla.

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The event was held at the Bangabandhu International Conference Centre on International Mother Language Day as a tribute to the martyrs of the Language Movement. The Honorable Minister lauded Bestway for their contribution and hoped the Group would continue such noble endeavors. He also felicitated the recipients of Bestway Bhasha Shanskriti Sommanona11. T he Chairman of Bestway Group Mr. Mizanur Rahman paid respect to the Language martyrs and the martyrs of the Liberation of 1971. He assured the Minister, government and the appreciative audience packed Carnival Hall of Bestways continued commitment to the country.

3.10 Bestwaybazaar.com won the First Prize at DITF 2011:


This is your kind cooperation; BestwayGroup is pleasure to announce that,

BestwayBazaar.com won the First Prize in Premium Pavilion 2011 at DITF by the Export Promotion Bureau.

Prime Minister visited Bestwaybazaar Pavilion at DITF Sheikh Hasina, Honorable Prime Minister of the Govt. of Bangladesh inaugurated the Dhaka International Trade Fair 2011 on New Years Day. The Fair provides the best opportunity for major industrial producers and service providers to showcase their products. Foreign countries and companies also participate. This year, 518 local companies and 13 foreign companies are presenting their products at the Fair. Inaugurating DITF 2011, the Honorable Prime Minister stressed product quality using the latest technology and innovation to be the drivers of export growth. Prime Minister Sheikh Hasina visited some select pavilions at the Fair. Bestway Group had

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the distinction of being one of the few pavilions that she visited. Chairman of the Bestway Group Mr. Md. Mizanur Rahman had the honor of showing her around the different stalls in the Bestway Group Pavilion. It may be mentioned here that the Bestway Group pavilion at DITF 2010 was awarded Best Premium Pavilion by the Export Promotion Bureau.

3.11 Introducing Bestway University:

2.2. The purpose of education in general and that of higher education in particular, is to nourish and foster of human potentials. A University is an institution for teaching and research which grants academic degrees in a variety of subjects. It is a fully autonomous body practices both under-graduate and post- graduate education. The origin of the ancient Universities may be traced back to the community and on individual efforts. But in modern times the setting up of University, in many countries, is the responsibility of government and private sponsorship as well. Before the Second World War, University used to be planned for classes. These days Universities are planned for masses. University education is no longer a matter for inculcating truth. It is, instead, a matter of inculcating doubts or stimulating imaginations there by challenging the prevailing consensus.

2.3 University Education shall be accessible to all-says the Universal Declaration of Human Rights. As we all know, development of human ingenuity is the primary job of a University. Mean-while the system mission and goal of University have changed all over the world. Today a University should foster national and international collaboration and linkages among scholars scientists and administrators .In modern days production function of education figures prominently as education has been shifted from class room to anywhere and from state driven activity to a market driven one 2.4 Government has already made primary education compulsory for all. As a result there has
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been substantial increase in number of students in the Secondary and Higher Secondary levels consequently flow of students seeking admission to the Universities increased manifold. A large number of students are passing out in Bangladesh every year in the HSC and equivalent examinations. But the existing public and private Universities and the degree colleges under the National University can accommodate only a very negligible number of those passed out students. So, most of them are deprived of the opportunity for further study because of non availability of sufficient number of standard public and private Universities. This is a clear instant and a justification for establishing new Universities both in public and private sectors in Bangladesh. The Bestway University is destined to come up as a private University with a clear vision, mission, objectives and goals for providing necessary intellectual leadership in the field of higher education in the country 2.5. In our existing public and private universities there are lack of quality, professionalism, accountability and transparency. The existing Universities of the country have not yet been fully successful to offer standard and quality education as per aspiration of the people and the community. Problems and shortcomings are there with regard to admission of students, selection of teachers, and conduction of research, training, motivation and evaluation. In most cases, particularly in private universities, they do not have required physical and academic facilities, well qualified trained faculty members, sufficient laboratory and library facilities. Graduates passed out from the Universities often do not acquire the necessary skill, knowledge and perception of a sound and worthy University graduate. As a result, there is a large group of socalled educated unemployed young people who are considered to be a liability and burden for the country. The Bestway University will sincerely endeavor to address these problems and overcome those shortcomings. This University aims to build up its students with necessary theoretical and practical knowledge and skill so that they are able to prove their worth in the national and international job markets as proud and dignified citizens of the nation. At the same time the students of this University shall be able to successfully engage themselves in self employment and other innovative job creation activities with the active support guidance of the Bestway Group 2.6 Today Information and Communication Technology (ICT) has brought forth a knowledge revolution which has radically changed the process of acquisition, transmission and
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dissemination of knowledge. As a consequence the world is being reduced to a virtual global village. ICT has been the greatest change agent of this century and promises to play this rule, even more dramatically, in the days to come. Instant access of University students, teachers and researchers to multitude of information available through the new ICT technology has reduced wastage and increased transparency. Bestway University is an ICT friendly Higher Educational institution which will be making all-out efforts to substantially contribute to the present Governments agenda of creating a Digital Bangladesh.

2.7. At the time of independence of Bangladesh in 1971, there were only six (6) Universities in the country. Over the years the University education system in Bangladesh has witnessed a tremendous growth. At the moment there are 82 Universities in the country of which 31 public and 51 private Universities .There are also nearly1700 (seventeen hundred) Degree Colleges under the National University .All these institutions are catering to the needs of higher education in this country. It is evident from above that the numbers of higher educational institutions are increasing in the country but quality and standard of education are not enhancing at the same speed. In University education, however, we can not afford to increase quantity at the cost of quality.

2.8. Meanwhile there have been remarkable changes, innovations and diversification in the field of Higher Education all over the world. In order to keep pace with this changing world, we need to reshape, re-structure and re-organize our entire system of University Education. Universities in Bangladesh should be developed in accordance with the needs of the people and the society. In this backdrop and situation, the Bestway Group of Companies has come up with this new idea and challenge to establish a research based modern University capable of fulfilling the aspirations of the common masses and providing appropriate intellectual leadership in the filed of University Education in Bangladesh. The Bestway Group of Companies nourishes a special dream, vision and objective in the hearts of their heart. That is to improve the socio-economic condition and life style of the people of Bangladesh by fulfilling their 5 basic needs. Through the establishment and proper flourishment of the proposed Bestway University, the dreams of the Bestway Group of companies will hopefully come true.

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3.12 Key Feature


Instant access to information and new technologies. Mobility within the teaching, research, services and training systems. To create a culture of quality assurance and sharing global best practice. From classroom to field work and from theory to practice. International standard Education at an affordable cost. High level of professional efficiency and excellence. Valid and reliable evaluation system for ensuring...

3.13 Feature

Instant access to information and new technologies. Mobility within the teaching, research, services and training systems. To create a culture of quality assurance and sharing global best practice. From classroom to field work and from theory to practice. International standard Education at an affordable cost. High level of professional efficiency and excellence. Valid and reliable evaluation system for ensuring accountability and transparency. 5% Full-free Scholarship for poor and meritorious students. Scholarship based on academic standing and performance of students. 50% tuition waiver for brother/sister/spouse of existing students. A special tuition fees waiver for students coming from rural areas. Recruit qualified committed and inspiring teachers and admit smart brilliant and promising students.

Practical job experience through internships in Agriculture, Business, Health and Real Estate Projects of the Bestway Group of Companies.

Creation of new knowledge thorough sustainable and innovative research. Education as one time activity to a lifelong activity. Pursue a never ending quest for standard, quality and excellence. Mission of BU
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1.

The mission of the Bestway University is to develop its graduates as visionary

professional leaders practical and productive in their outlook and as responsible and enlightened citizens of the country.

2.

The University will offer a congenial and challenging academic environment,

offering updated need based, application oriented programs and curricula appropriate to the needs of the 21st century.

3.

Its mission is to develop human resources, imbued with the spirit of moral values. In

addition to creation and dissemination of knowledge, it will , put emphasis on promotion of humanism, peace freedom and social justice.

4.

This University will provide intellectual leadership to the University Sector, by

creating a culture of research, innovation and life long learning. There will be a never ending quest for sustainable development, enhancement of quaity and excellence.

5.

Starting from admission of students, recruitment of teachers, development of Library

and Laboratory, down to co-curricula and extra curricula activities-all these will be systematically planned and professionally managed.

6.

It will be a research based University, commensurate with vision, mission and

objectives of the Bestway Group of Companies. Graduates of this University will acquire sufficient knowledge, skill and practical know-how. So that they can efficiently and effectively contribute to the socio-economic development of the society.

7.

It will be an ICT friendly University, offering 24 hour online internet services to its

students, teachers, researchers and administrators. Bestway University will be making allout efforts to substantially contribute to the present Governments agenda of creating a Digital Bangladesh.

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8.

The University will foster national and international collaborations through academic

linkages and joint research programs .The course contents and curricula of this University will be made relevant to the world of work, so that the graduates are well equipped to take the challenges of life and for competing in national and international job markets as proud and worthy citizens of the country.

3.14 Proposed Programs


Business Administration English and Humanities Media Studies and Journalism Computer Science and Engineering Electronics and Telecommunication General Education Program Press & Media

3.15 UGC Visited to Bestway University.


Mr. Mizanur Rahman Chairman Bestway Group laid the foundation stone of Bestway University in Purbachal Bestway City on New Years Day 2011. The local elite and opinion leaders along with the Management of Bestway Group were present at the Foundation Stone Laying Ceremony. Consensus support for this noble venture was pledged by the local leaders from across political divides. Everyone recognized that Bestway Group was not simply another Real Estate company buying out locals, but actually a business house with the greater interest of the people at heart. Bestway University would actually add value to their locales and offer them the road to a better quality of life. Bestway University will begin with eight departments: Computer Science & Engineering, Electrical & Electronic Engineering, Energy & Environmental Engineering, Mathematics,

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Statistics, English, Business Administration and Law. Bestway University plans to bring in the best minds from all over Bangladesh, and where required, from abroad as Faculty and Researchers. The two acre site will house Faculty Buildings, Administrative block and residential dorms. Work has been initiated at a brisk pace, the deadline being end December 2011. UGC members inspected on-site the Bestway University (proposed) on 02 January11. The 3 member team headed by Prof. Mumtaz was received at the Admin building of Bestway University in Purbachal. They were shown the scale-model of the university and the detailed area map was also explained, pointing out the landmarks that could physically be seen. The UGC team sat, confidentially, with the Chairman of Bestway Group Mr. Md.Mizanur Rahman, Prof. Dr. Amin Uddin Mridha, VC (designate) Bestway University and Mr. Mofakkhar, Registrar (designate) to go through the documentation compliance. This hopefully, is the final step that could lead to formal recognition for Bestway University by UGC.

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3.16 HUMAN RESOURCES Policy, Procedure & Program

POLICY STATEMENT
The Human Resources is responsible for the uniform policies and procedures that revolve round the implementation of the Groups Mission and Vision.

3.17 OBJECTIVES
The purpose of the HR and Admin function is that of service to the operational depar tments offering guidance, assistance and support from the management perspective in such areas as Employment, Administration, Industrial Relations, Training and Development, Succession Planning, Employee Relations & Welfare, etc. as required for sustained growth of the company. Specific policy guidelines will be provided or followed for each section.

The primary objective is to assist the individual departments achieve the optimum results from the Human Resources in the most productive & cost effective fashion. The overall objective is a drive towards a holistic SUCCESS.

3.18 How do we achieve these objectives?


Setting out overall employment practices and general guidelines of our Human Resources function is a pre-requisite prior to establishing exactly what the Human Resources Department will do to assist you to realize your objectives through its policies and procedures.

General functions: Under most circumstances it involves functions such as planning, organizing, staffing, training, motivating and controlling the staff employed to maintain and perform those tasks. Assists and advises senior management, middle management and supervisors in the performance of these tasks and functions. This is a major activity of the Human
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Resources Department.

Sourcing, hiring and training employees: Human Resources department actively searches for staff eligible for employment within the approved guidelines. The existing employment markets do not necessarily possess all the skills and attributes needed, therefore, HR assists individual department staffs with training and development to meet the present and future challenges as the Group moves forward and develops rapidly.

Pay, Performance and Counseling: Pay scales must accommodate the market rates. The company also has legal compliances and moral obligations in the maintenance of its employees. The pay rates are designed in proportion to the positions performances and contributions to the overall growth of the company. Employee performances will be continually evaluated to ascertain promotion, transfer and training needs including increases in compensation. Counseling, discipline and employee relations are other activities in which HR is actively involved.

Individual Departments HR responsibilities: It is appropriate to mention that the majority segment of the above activities fall within the purview of the HR umbrella, however, responsibility for people management greatly lies with every Department Heads, managers & supervisors. All supervisory personnel must be fully aware and be capable of making HR concepts an integral part of their goals and objectives if they are to succeed. Equal Employment Opportunity: The HR policy with regard to employment is one of no discrimination by means of sex, race, and religion or social/ethnic background. The company will strictly adhere to the universal declaration of Human Rights.

HR seeks to ensure that intimidation, coerce, forceful labour, malice to none are evenly avoided at all levels. Unjustified actions and illegal gratifications are subject to disciplinary actions.
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Legal Compliance: HR will abide by all applicable laws, government regulations and statutes so that compliances are adhered to.

Employee Requisition: An Employee requisition will be required for hiring employee(s). It is imperative that prior to completing a staff requisition, the Department Head responsible should clearly examine the alternatives such as re-distribution of duties & responsibilities, promote from within or transfer, etc. Levels of business both known and forecasted should also be taken into consideration. Please refer to appropriate policy on this subject.

Screening of Job applications/Testing/Pay:


No one will be employed without having been screened / tested by the Human Resources Department. This includes, but not limited to, lowest custodial to professional levels. It is the prerogative of the top management to select or hire very senior level positions such as department heads, directors, CEO & COO. It is not appropriate for Department Heads to discuss salary/wages with potential employees without having first approached the Human Resources Office. Salary/remuneration will be based on pay scale.

Pre-employment Medical / Reference Checks: Pre-employment medical check and/or medical check during the tenure of job may be arranged for fitness. Reference checks will be conducted by the Human Resources Department regarding character, skills and previous employment thus reducing the possibility of picking up a wrong incumbent for the position. The Human Resources Department will require evidence of one or a combination of the following prior to offering employment: age, qualifications, experience, social/political memberships, etc.

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How does it have appropriate manpower? How we utilize our manpower - how many, how often, how much work - affect and concern us all. The results of over manning, under manning, ill-suited staff in the role they are in, can be disastrous. Therefore, it is important for you to determine the accurate manpower requirements. Your requirements of manpower may change, with time, people movements, and growth/expansion or reduction of company business.

3.19

We must do the following on a regular basis:

i. ii.

Examine the tasks, working practices and job responsibilities to be performed. Assess numbers, skills, types of employees to carry out these responsibilities and tasks. Allocate and distribute tasks based on hierarchy and accountability. Asses required experience, training, skills and qualifications for the performance of particular tasks.

iii. iv.

The above aspects are only some of the ways to make effective, efficient and productive use of available manpower. Continuous monitoring and reviewing will be essential as work patterns and trends change over a certain period of time. Please note: amount of absenteeism, overtime, turnover are important flags that demonstrate how healthy or unhealthy your department is.

3.20 Job Descriptions: HR will assist in the preparation of Job Descriptions. Every department is required to prepare written job descriptions for each kind of job. It is important to note that the job description should not prove to be a barrier in flexibility preventing use of an employee in other areas of your department as and when required.

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3.21

Standard Operating Procedure (SOP):

Individual departments must also prepare SOP for particular tasks highlighting the step by step job performance or work process flow. SOP ensures flawless tasks performance, easy learning and saves time. HR will assist in the preparation of SOPs.

3.22

Organization Chart / Organogram:

HR will draw org chart for the group, and will assist in developing department organogram. When drawing up your departmental org-chart, establish realistic relationship among the positions. Think practically and objectively, avoid multiple hierarchical reporting lines.

3.23

Open Door Policy

HR maintains an open door policy. Employees at all levels will have the opportunity to be heard and given audience HR seeks to promote self discipline, equality, respect for each other and an ambience of team spirit.

Periodic Reviews & Task Calculator: Your staffing org-chart will require constant reviewing to establish specific needs, HR will also consistently monitor your requirements from company view points and also from financial perspective to make cost effective. The Director of Human Resources, Financial Controller, and CMD may review org-chart which may be revised upon business situations. Every employee will be assigned specific major tasks and will be calculated on the basis of failures and successes.

Policies and procedures so prepared shall have the force of law and remain effective for all employees of the Bestway Group until revoked, rescinded or amended.

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3.24 3.25

ATTENDANCE & WORKWEEK POLICY

It is the policy of the Bestway Group to implement uniform Attendance & Workweek policy & procedures for all employees of the group.

3.26

APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group including permanent, contractual and temporary employees. The policy shall remain in full force until revoked, rescinded or amended.

Attendance / Regularity

Attendance and Regularity in office is of paramount importance. Tardiness affects workloads and slows down assigned task completion. All employees are expected to report for duty on standard time and depart on specified time.

Office Time: Executive/Management Non-management Roster Employees : 9:00 am to 6:00 pm - one hour lunch/prayer break : 8:30 am to 6:30 pm - one hour lunch/prayer break. : as per roster

Employees are expected to be at their workstations just in time. Irregular and tardy attendance is unwelcome. ONE day of Earn Leave will be deducted for 3 days of late arrival in a month unless otherwise a proper justification is provided. Disapproved early departure will be considered absent for the day.

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Managing Break times:

Lunch and prayer breaks must be arranged in such way that all time offices remain staffed. Coffee, Tea and Smoking breaks are not specifically authorized; however, supervisors will use their own discretion in granting these breaks.

Weekly Holiday: Fridays are weekly day of rest or as determined by the Government. Employees requiring work on weekly holidays will be given an alternate weekend three days before or after.

Employees are also entitled for public holidays as declared by government gazette notification. Employees requiring work on these days should inform Head of the Department in advance who would inform administration for necessary arrangement.

Employees may be required to work extra hours due to business requirements which will be compensated as per company policy.

NB: Changes to the above timings may be made depended upon needs of the business or as mandated by the Government or act of parliament.

3.27

LEAVE ENTITLEMENTS

POLICY
It is the policy of the Bestway Group to implement uniform policy for all employees of all the business units. Leave means any absence in a given period during which an employee will be permitted to leave from duty station without charge.

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3.28 APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group including permanent, contractual and temporary employees. The policy shall remain in full force until revoked, rescinded or amended.

3.29 TYPES OF LEAVE

3.30 Earn Leave (EL)

1.

2. 3.

4.

5. 6.

All employees shall be eligible for Earn Leave of 20 calendar days per year. Department managers shall approve Annual Leave within the year. Un-availed Earn Leave may be carried over to next year only when department managers are unable to approve EL due to business requirements. Earn Leave shall be calculated on calendar days & the accrual shall not be more than 60 days at any given time, excess leave, so accrued shall be forfeited. Employees should not take leave in a way that public holidays/weekends fall both immediately before and immediately after the leave period. In such cases the preceding or the following holidays / weekends will be included to calculate leave period. This is to be borne in mind that while applying for leave it is essential that an employee mention the date of the day when s/he will resume work. Earn Leave must be approved well in advance at least 3 days prior to commencement of leave. Management reserves the right to approve or disapprove leave depending upon business requirements. It is the responsibility of the staff to know if the leave has been approved before s/he goes on leave. Earn Leave shall not be en-cashed during the tenure of employment however, upon separation encashment of Earn Leave shall be made only for the number of days shown on leave account including prorated leave for the current year in which the employee is separated. Department managers are encouraged to approve leave prior to his/her separation date.

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3.31 Modus Operandi:


Employees are allowed EL for extended period of time for mitigating personal needs and/or rest and recuperation subject to work requirements. 1. EL is availed after successful completion of probationary period; 2. Employee(s) intend to avail EL must submit leave application at least 3 days prior to commencement of leave to HR & Admin through Department head / immediate supervisor; 3. Encashment at separation: computation shall be based on Basic Salary; 4. HR & Admin shall maintain leave accounts of every employee; 5. Management reserves the right to grant or refuse leave application based on business exigency. 6. Malfeasance, tampering leave balance or proven abuse is a punishable offence.

3.32

Sick Leave
1. Sick leave shall be granted to a maximum period of 14 calendar days per year. An accumulation of Not to Exceed 28 days will be allowed only for prolonged medical treatment or hospitalization or for quarantine beyond which the excess number of days will be forfeited. SL includes physical, dental or ophthalmologic treatments. Sick leave shall only be granted on the recommendations of a registered medical practitioner or on emergency medical situations, only by submitting authentic relevant documents. Should there be a case of prolonged hospitalization and the period is more than what is accumulated, additional days, as recommended by the physician may be allowed on a case-to-case basis and must be approved by Director HR/CMD or their designate. Quarantine leave requiring isolation will be granted upon recommendation of a registered physician. Pay for prolonged medical sickness (not in the performance of official work) shall be as follows: a) First 30 days with full gross pay b) Next 30 days with half gross pay c) Above 60 days and up to 180 days without pay d) At the end of such period, if the employee is still unfit for duty s/he shall resign unless otherwise decided by a committee comprised of CMD, Director HR, and the Head of the incumbents department or a Board member co-opted in absence of either of these members. e) Sickness or illness arising in the course official duty performance, leave days, as recommended by the attending physician shall be granted. Company shall also undertake to defray medical expenses as required. He/she shall also be given regular salary.

2.

3.

4. 5.

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3.33 Modus Operandi:


1. Absence due to sickness must be informed to the supervisor immediately, generally, within one hour. 2. Submit standard leave form for approval within one day of return to work. Sick leave may also be approved in advance due to surgery, hospitalization, etc. upon submission of doctors papers. / certification. 3. Sick leave for more than two days must be supported by registered physicians prescription/certificate along with standard form.

3.34 Abuse of Sick Leave


It is essential that all employees understand and act according to the provisions of sick leave policy. Management will closely monitor use of sick leave. In case of persons taking frequent sick leave, Bestway Group may go for thorough medical check up for verification and/or determination as to his/her fitness.

3.35Abuse indicators:
1. Reports sick the day before or after a weekend or holiday; 2. Sick leave taken after EL or CL request is refused; 3. Little or zero sick leave balance on the Leave Account.

3.36
1.

Casual Leave
Casual leave shall be 10 calendar days per year. Casual leave shall not be carried forward. Casual leave may be granted for 3 consecutive days at a time. Casual leave more than 3 days will be charged to Earn Leave. Casual Leave shall be used for emergency and unscheduled leave due to urgent private/personal affairs.

2.

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3.37
1.

Maternity Leave
All female employees shall be granted paid maternity leave up to a maximum of 16 weeks inclusive of rest days and public holidays, as defined in the Labour Law. The 16 weeks period may be broken into two equal halves of 8 weeks before and 8 weeks after the birth of child. Paid maternity leave shall only be granted to a maximum of two child-births. The incumbent employee must produce relevant medical documents to avail maternity leave. Eligibility: the employee must serve 9 months in the company to be eligible for Maternity Leave if not decided otherwise by the management.

2. 3.

4.

3.38

Unpaid Leave (Leave Without Pay)


1. 2. Unpaid leave may be granted at the sole discretion of the management. Unpaid leave shall be granted only when all other leaves have exhausted or for any emergency reasons such as prolonged sickness or as decided by the management. The waiting period for periodic step increase / annual increase shall be delayed by the number of days the employee is on LWP. Holidays falling within the LWP period shall be charged to LWP.

3.

4.

3.39 Festival Holidays/Public Holidays

1.

Festival holidays/Public Holidays shall be allowed to all employees as declared by the government through gazette notification or otherwise as decided by the management.

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3.40 General Rule

1. All leaves must be approved on prescribed form. 2. It is the duty of the employee to know that his/her request for leave has been granted before s/he goes on leave. 3. It is also the responsibility of the employee to workout with immediate supervisor for replacement personnel during the period of leave.

TABLE OF LEAVES

Leave Type

# of days / year

Maximum carry over 60

Remarks

Earn Leave

20

Calendar, no encashment during tenure of job, only upon separation. Calendar days, More than two days must be supported by doctors certification or prescription Calendar days, 3 days consecutively may be approved. More than 3 days will be treated as EL. Up to 2 child births; can be approved before and after delivery. Approved only when other leaves exhausted

Sick Leave

14

28

Casual Leave

10

Maternity Leave

112 (16 weeks)

LWP

Management discretion As declared by government

Festival/Public holidays

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3.41 Recruitment & Selection POLICY


It is the policy of the Bestway Group to implement uniform policy guidelines on recruitment and selection for all employees of all the business units. Right person for the right position is the guiding philosophy. This policy shall be strictly followed by all segments of the Group.

3.42

APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group including permanent, contractual and temporary employees. The policy shall remain in full force until revoked, rescinded or amended.

RECRUITMENT PROCESS:

STEP #1: REQUISITION: Department Head will raise a REQUISITION in prescribed form in accordance with the approved ORGANOGRAM and forward to Corporate HR (GHR). GHR will compare with ORGANOGRAM, ensure Budget allocation, skills, qualifications required for the position, etc. and process the requisition.

STEP #2: SOURCING: GHR will advertise INTERNALLY/EXTERNALLY as required unless a person has been identified thru succession planning. Preference will be given to INTERNAL candidates. Should there be no internal candidates available, HR will advertise externally. Personal contacts or referred candidates may also be considered provided they meet the qualifications, experience, and skills for the position.

STEP #3: SCREENING/TESTING/INTERVIEW: GHR will scrutinize CVs for screening, set interview date(s), and arrange for interview and or professional tests, etc. The INTERVIEW will be conducted by Interview Board constituted by the selecting Department Head or designee together with member of GHR. The Interview Board will prepare Interview result sheet with
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Rank Orders of the candidates along with their recommendation for hiring. Normally, the 1 st in rank order will be offered the job. If s/he declines the offer, then the 2nd or the 3rd provided terms and conditions are acceptable to both the parties. Job offer will not be made to candidates below 3rd position. In case no competent candidates available, GHR will source other

STEP#4: REFERENCE CHECKS: GHR will make reference checks (record checking) and secure photos, educational, training and experience certificates, etc. for records and will prepare appointment

Letter describing terms and conditions of employment. Departments are discouraged to mention salary amount to the incumbent. Submission of false papers and documents is a cause for termination.

STEP # 5: REMUNERATION: Salary determination will be done by GHR as per Pay Scale of that level. Each employee will be offered the starting rate. Should there be a reason to give benefit/remuneration, the GHR will determine along with the selecting department head and CMD, keeping in mind the companys pay scale / structure of that GRADE, current market rate, etc. in consideration.

STEP# 6: ORIENTATION: GHR will organize Orientation program for the new incumbent. The new employee will report to HR office on the day of joining. HR will hand over to the incumbent ID card, fill out joining forms, give an overview of the company and brief on its rules and regulations. After that, incumbent will be introduced to his/her department colleagues.

STEP # 7: UNSUCCESSFUL CANDIDATES: unsuccessful candidates.

GHR will issue regret letters to the

STEP # 8: RECORD KEEPING: HR will keep records of selected candidates and also other applicants on a data base for future use. The CVs of potential applicants will be on file for six months should they qualify for other positions.

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HIGHER MANAGEMENT RECRUITMENT

Hiring of Top Management level employees such as GMs, Department Heads, Directors, COOs is the prerogative of the Chairman and the Managing Director. However, the selection procedure as described here such as advertisement, screening, professional test, etc. will be done by HR. The promising candidates will be forwarded to MD for interview and selection. Alternatively, a selection board may be formed comprising members of higher rank, board member Chaired by CMD.

Appointment letter, orientation program, filling in forms and documents will be done by HR.

RECRUITMENT OF NON-MANAGEMENT PERSONNEL:

1. Employees such as custodial, helpers, drivers, security guards, peons, cleaners, cooks, assistants and other non-executive non-management project staff will be recruited by the department head / HOP along with a representative from HR.

2. References of the previous employment including ID card, Service Book, Age certification, experience certificates, educational certificates, National/Voter ID cards, police records, if any, shall be secured by HR. The CV and certificates must be forwarded to HR for verification. Upon satisfactory reference check, the candidate may be employed. Falsification or tampering documents may result in termination of employment.

3. Salary and remuneration will be determined by HR in accordance with company pay scale, however, should there be need for increased salary & benefits may be settled in consultation with selecting department.

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GROUND RULE

a) MDs involvement is at the END only for selection / approval for certain senior level positions such as GM, Heads of Department, COO, Directors, and Heads of Projects or in case of approval for special considerations. b) Procedure must be strictly followed and complied with. c) No negotiation of salary can be done by anyone except HR. d) Candidates documents educational certificates, experience certificates, training certificates, and reference checks must be obtained for verification and record. e) Falsification of documents is a cause for termination of employment.

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3.43 Designations and Delegations of Authority


POLICY

It is the policy of the Bestway Group to implement uniform policy guidelines on Designations and Delegations of Authority for certain executive and management staff of all the business units. It also provides guidelines for companywide protocol. This policy shall be strictly followed by all segments of the Group.

APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group including permanent, contractual and temporary employees. The policy shall remain in full force until revoked, rescinded or amended.

A. FORMATION OF BOARD:

Board Members will consist of stake holders or precisely partners to the business investment. Each investor will be designated as directors by virtue of their primary membership as stake holders. Chairman and the Managing Director and other portfolios will be chosen / elected by the Board Members.

Affairs of the Board and stake holders will be governed by Company Law of the country. Tenure of CMD, portfolio holders and remunerations of the directors will be determined by agreed resolutions of the Board. Directives and decisions of the Board will be final and binding for all employees. All powers and prerogatives are vested with the Chairman/Managing Director or as delegated. Salaried Company Secretary will be custodian of Board Resolutions, shares, dividends, AGMs, and the like.

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Order of precedence and protocol: Board 1. 2. 3. 4. Chairman Managing Director Deputy Managing Director Director(s)

Approved Appointee Management Staff Designation 1. 2. 3. 4. 5. 6. 7. 8. CEO, Directors, Executive Director, COO, CFO & Company Secretary General Manager, Site Engineer Assistant General Manager, Assistant Site Engineer Manager Assistant Manager, Sr. Sub-Assistant Engineer Senior Executive, Sub-Assistant Engineer Executive Jr. Executive

Approved Non-Management Staff 1. Drivers, Office Assistants, Cleaners, Cooks, Security Guards, Supervisors, Housekeepers, Mechanics and Technicians etc those that fall within the purview of workers as described in the Labor Law 2006. B. DELEGATIONS OF AUTHORITY a.k.a CHART OF AUTHORITY the following chart is not all inclusive; where there stands a conflict, judicious decisions must be taken; critical matters must be brought to the attention of Managing Director in absence the Chairman).

Designation

General Authority

Budgetary / Expenses

Chairman

Chair Board Meetings; Call for AGM, Extra ordinary meetings; Decide on Business opportunities and Approve Annual EXPENSE Budget. investments. Appoint MD and gather information Approve budget for new from Managing Director on overall business deals. position of the company; approve share Approve acquisition / merger
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allotment, transfer, purchase, budget. acquisition and merger etc. declare dividends, sign on MDs leave and other entitlements. Sign and approve official documents in absence of MD. Report to Chairman on day to day business affairs. Negotiate with potential investors for business deals, guide and direct operations of SBUs; supervise top management staff, call for status and position of the SBUs, ensure profitability and/or provide explanation for negative performance; Appoint / hire top management staff such as Directors, CFO, ED, GM, negotiate and / approve increments of high ups, approve purchase and procurements, Approve leave of absence for top management staff; form operational committees and subcommittees as required. Accountable to the Company Board. Chair MANCOM meetings.

Managing Director

Sign all bank cheques as joint signatory; approve expenses more than Tk. 50,000. Approve land acquisition expenses.

Deputy Director

Managing Play the role of MD in his absence.

As above. In absence of MD co-sign bank cheques jointly with assigned board director or the Chairman or CFO.

Serve as Chief administrator of the unit/units/departments under him/her. Ensure legal and regulatory CEO, ED, Director, compliances; prepare annual budget and monitor deviations; plan for CFO, COO business growth and / or revenue negation. Prepare Annual Budget and keep records for monthly and yearly reconciliation. As administrator of the unit / units, recruit, select in

Approve expenses of more than to Tk. 25,000 up to Tk. 50,000 within approved budget at a time counter signed by CFO. Approve out of pocket expenses (petty cash up to Tk. 5,000 per day).

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accordance with Group Recruitment Policy, and approve leave of staff, ensure compliance with regulations of the company and standardized law, promotions, increments evaluations of staff, recommend training for skills development. Report to MD, in his absence or to Chairman.

Have no Bank signing authority

Cheque

(Cheques will be signed by CFO jointly with MD or DMD as per Board Resolution)

GM, HOP

Play the role of CEO, Director, ED in their absence; follow instruction of MD, or Department Head; grant leave of under staff. Assist Dept head in day to day functions. Carry out tasks to completion.

Approve expenses up to an amount of Tk. 25,000 within approved budget. Petty cash up Tk. 5000 in absence of Department Head

Have no authority.

cheque

signing

AGM

Play the role of GM in his/her absence; perform jobs as assigned. Approve leave of Managers or direct staff under No expense authority his/her supervision. Assist in recruitment of executives

Manager

Play role of AGM as assigned. Supervise executives work, report to Manager, and approve leave of No expense authority Executives.

Play role of GM as assigned and carry tasks through to completion, supervise


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Assistant Manager

and direct under staff.

No expense authority

Sr. Executive, Follow instruction of the superior Executive, Jr. Executive

No expense authority

C. FOLLOWING PROTOCOL AND CHAIN OF COMMAND The employees will follow chain of command in the following manner:

Top to Bottom / Descending Order: Top to bottom descending order for example: CMD to CEO/Director > GM > AGM so on so forth.

Bottom up / Ascending order: Bottom to upwards ascending order for example executive > manager > Dept. Head >corporate office, etc.

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3.44 Probation, Confirmation, Evaluation, Increment, Promotion, Transfer

POLICY

Implement uniform policy guidelines on Probation, Confirmation, Promotion, Increment, and Transfer for all employees of all the business units. This policy shall be strictly followed by all segments of the Group.

APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group. Where applicable, Bangladesh law will be followed. In all circumstances and conflicts, the law of the country will take precedence over this policy. The policy shall remain in full force until revoked, rescinded or amended.

A. PROBATION:

Employees who are employed to a permanent position will be under probation period. Probationary period will be to determine the suitability of the incumbent to the job selected for.

Probationary period: 3 months (for Directors, CFO, CEO, COO positions) 6 months for all other positions, unless decided otherwise. Probation period may be extended for a period of 3 months if found unsatisfactory.

During the probation period, the incumbent is expected to adapt to the company culture and system of operation; acquaint and acquire the knowledge and skills to perform the full performance level job. The company may terminate incumbents employment without serving notice or reasons. Similarly, the employee may terminate his/her employment without assigning
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any reason or notice. Unsuccessful probationary employees job will be terminated, unless decided otherwise.

B. CONFIRMATION:

At the end of the probation period, employees performance will be evaluated; if found satisfactory will be given a confirmation letter. However, there will be no impact or change in salary unless otherwise mentioned in the employment offer letter. After confirmation an employee may resign or terminate with giving one months notice or pay in lieu. The company may terminate employment by giving one months notice (for executive/management grade employees) or 4 months notice (for workers as defined in Bangladesh Labour Law) or pay in lieu.

C. PERFORMANCE EVALUATION / YEARLY INCREMENT:

For confirmed employees, Performance Evaluation will held once in a year through a performance evaluation campaign preferably in the month of October each year to be able to make effective of increment, if any, from First of January. Performance will be based on point system and the increment will be according to the individual score. The management will decide the rate of increment for Excellent, Good, Average performers. No increment for unsatisfactory performers.

D. PROMOTION:
. All employees are eligible for promotion provided they meet the qualifications, experience, knowledge and skills required for the full performance level of the job. The salary of the Promoted employee will be fixed as per the higher grade level of the position to which promoted, however, in no circumstances the salary will be equal or less than current salary. A letter to this effect and a personnel action will be executed to record the promotion highlighting elements of change.

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E. TRANSFER:

Employee may be transferred to another department or SBU for the greater interest of the company as well as professional growth of the employee. Types of transfer:

1. Lateral Transfer: Transfer to another position of a different SBU which is equivalent in grade and salary.

2. Vertical Transfer: Transfer with promotion which has increased responsibility and increased remuneration.

3. Geographical Transfer: Transfer to any location of the company within Bangladesh or overseas. This may be lateral or vertical. In case of transfer requiring change of residence, cost of travel of the staff and his/her family, will be borne by the company. A disturbance allowances will also be paid. The quantum of the disturbance allowance is communicated to the staff in the transfer order. Reasonable expenses for packing and transportation of furniture, household effects (HHE) and personal effects (PE), will be reimbursed to the staff upon submission of expense vouchers. Estimation of such cost needs prior approval of the management.

3.45 OVERTIME, COMPENSATION POLICY

Implement uniform policy guidelines on Overtime and Compensation for all employees of all the business units. This policy shall be strictly followed by all segments of the Group.

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APPLICABILITY

The policy applies uniformly to all employees of all business units of the Bestway Group. Where applicable, Bangladesh law will be followed. In all circumstances and conflicts, the law of the country will take precedence over this policy. The policy shall remain in full force until revoked, rescinded or amended.

A. OVERTIME:

Employees who fall within the meaning and scope of worker as defined in the Labour Law 2006 will be eligible for Overtime. Overtime means the number of hours worked beyond regular day of work which is 9 hours including lunch/prayer break. Overtime will be considered as not having more than 8 hours per week.

Payment for overtime: Double of basic wage hourly rate. OT so performed will be paid in the following month.

Approval procedure: Supervisors/Managers willing to engage employees for overtime must obtain prior approval on prescribed form from the HOPs/GMs.

Method of time & attendance: Each department is responsible for maintaining OT attendance of individual employee. At the end of the month, the department will consolidate hours against each employee and send to payroll for payment.

Cleared:CFO:_________________

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B. COMPENSATION:

Compensation is applicable for employees who do not fall within the meaning and scope of worker as defined in the Labour Law 2006. These positions constitute executive level positions to highest professional levels.

B.1: Additional Day Off instead of day/hours worked shall be given to employees for their extra day/hour work. The number of days may be accumulated and taken along with annual leave. Priority will be given to this section first.

B.2: Should the company be unable to grant additional day off due to work exigency. They may be paid for the number of hours/days worked at the following slot rates:

a) Jr. Executive, Executive

: Tk. 300 per day

b) Sr. Executive, Asst Manager, Dy. Manager , Tk. 400 per day c) Manager, Sr. Manager, AGM d) DGM, GM, HOP e) ED, Director, COO, MD (appointed) Tk. 500 per day : Tk. 600 per day : Tk. 1000 per day

Method of payment: Double of basic wage hourly/daily rate which will be paid in the following month.

Approval procedure: Jr. Executive to DGM will be approved by GM/HOP. GM / HOP will be approved by Department Head (Director, COO, MD (appointed). Director, COO, MD will be approved by Corporate Managing Director. Approval paper must reach to payroll for payment and or records for leave. Cleared: CFO: ________________

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NEW EMPLOYEE REQUISITION FORM (Management)

Date:

Name Company

: :

Department:

(Fill in your name, department, company name and date here) INFORMATION ABOUT POSITION Job Title Department : : Desired Starting Date : Company :

Position sought is: ____________________) Employment Status: __________

New

Replacement

(Former

Incumbent

Full Time

Part Time

Contractual- From _________ to

JUSTIFICATION OF THE POSITION ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________

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ESSENTIAL JOB RESPONSIBILITIES ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________

JOB SPECIFICATION/QUALIFICATION 1. Education : __________________________________________________ 2. Experience : __________________________________________________ 3. Age Limit : __________________________________________________ 4. Gender Sensitivity : __________________________________________________ 5. Communication Skills : __________________________________________________ 6. Any other specific requirement : __________________________________________________ 7. Duty Station : __________________________________________________

BUDGET: Is there budget allocated for new position(s)?

Yes

No
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Comments from HR: ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________ ______________________________________________________________________________ _________

Approvals:

Head of Departments

Head of HR

Chairman & Managing Director (Notes overleaf)

Note: 1. 2. 3. 4. Please send this Requisition Form Head of HR, Corporate Division. Requisition Form can only be processed by Department Heads. Separate Requisition Form should be submitted for each position/designation. Requisitions will be processed only after receiving the complete form and subsequent Job Analysis by Human Resources Department. 5. The processing time for obtaining the approval from Head of HR is 7 days. 6. The minimum lead time to complete the recruitment is about 4-6 weeks. 7. Departmental Heads and/or designated personnel will be invited during the panel of interview.

3.46 RECRUITMENT APPROVAL


1. Department/ SBU: Nation Wide Housing Ltd
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2. Position/ Designation: Executive 3. Reporting Authority: HOP, NWHL 4. Selection Process:


Through Selection Board Or Head Hunting

==================================================================

5. Name: 6. Salary: 7. Other Benefits (if any): 8. Joining Date: 9. Recruitment status:
New Recruitment Or Replacement

If replacement, please mention the name against whom_____________________________________

Special Note (if any)

HR Department

Approval Authority

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3.47 Joining Report / Letter of Joining

To: The Department of HR & Administration

Dear Sir,

With reference to your appointment letter dated . Offering me a post of ... in your organization. I hereby report for duty and responsibility with effect from ....... . With regards and thanks Yours truly

__________________ Signature

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3.48 Details Information about DOJ:

Employee ID no.: Name of Employee: Department Name: Report to:

BW- ..

For HR use: Submission of all certificates photocopies: Type of employment: Full time / Contractual / Others ... Type of Letter: Appointment / Transfer / Internal Letter / Others For Admin use: Corporate SIM no. : .
HR PROCESS: Personal file/ Dept. Head/Admin/ Payroll [This DOJ report is received by .]

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JOB DESCRIPTION:

Position Title: Current Incumbent:

Date:
Company Name: Department: Reports to:

Revised Date:

This job description reflects the general details considered necessary to describe the Principal functions of the position and shall not be construed as detailed of at work requirement that may be inherent in the job.

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Primary Job Responsibilities: Secondary Job Responsibilities (if any): Position Elements:

1. Education / Qualifications Required:

2. Minimum Years of Experience required to perform the job: 3. Skills / Knowledge:

Prepared by:

Assigned by:

Sign:

Date:

Sign:

Date:

I hereby declare that I have read & understand the duties and responsibilities of the position. Employee:

Sign:

Date:

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3.49 REQUISITION for Transport Facility:


1. SBUs Name: 2. Departments Name:

3. Position/ Designation: 4. Gender:


Male Or Female

5. Name: 6. Joining Date: . 7. Address:


. . .

8. Special Note (if any):

________________ Requisitioned by Employee

_________________ Approved by HR Department

__________________ Approval Authority Admin (Transport)

Bestway Group
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Overall Performance Rating (Interview)


Name:
ATTRIBUTE weight R A T G Outstanding Very good Fair 10-9 8-7 6-5

Position:
I Average 4-3 N Poor 2-1 Total (Weightage x Rating)

Job Knowledge

02

02 Communication Skills (Negotiation, skill, Interpersonal skill & Presentation skill) 01 Enthusiasm & initiative (Information seeking, Conceptual thinking, proactiveness, risk taking ability) 03 Overall Management: (Ability to conceive, plan, set targets, implement, monitor, review, revise to meet companys mission and vision) 01 Relationship building 01

Organization & Drive Total Score

10

Strength for the new Assignment:

Deficiencies / Doubts (if any):

SALARY EXPECTATION: Overall Suitability for new assignment: Excellent Good Average Below Average

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Directors Recommendation: Suitable for new assignment Hold till future consideration or other assignment Not recommended for new assignment

Date: -----------------------

----------

Signature

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Chapter -4

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4.1

Findings:

Bestway Group is one of the leading businesses sector in Bangladesh and it has got well-structured HR department, which concerns about all the other departments of the organization. Bestway Group has got well-managed HR department, which efficiently works from recruiting employees to measuring their performance. Bestway Group is concerned about its employees rights as well. The incentive packages of the company are well matched with the employees performance. The salary structure of the Organization is satisfying for all the levels of employees of the organization. Whenever the company feels that there is a need of training the company immediately sends its employees to the training program. Sometimes the employees are sent abroad for the necessary training for welfare of the company and for the employee development as well.

HRD is works very effectively. They verify every resume very clearly. They try to make the result or it output 100%.they check every resume two times. Before sending a interview card they check again and again the candidates name, fathers or husband name and also mailing address. So we can say that HRD makes the work very effectively.

We can also say that HRD works efficiently because they are very few in numbers of workers for HRD. But they are not wasting time and does not delay any more they hire others employee from different Branches to make the recruiting process very swiftly. Thats why it is very easy to us complete the process very early. Thats why we can measure HRD works very efficiently.

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Chapter -5

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5.1

RECOMMENDATION:

In the recommendation part I can only say that has got a well structured HR department which is performing all the necessary HR duties and responsibilities but they need to hire more skilled and qualified people thats means those employee came from branches they need more and more training. They focus more on internal recruitment rather than external recruitment. Thats why they are not getting the desired and well performing managers. My suggestion would be to hire well qualified people rather being biased regarding hiring of employees. They need take care about employee satisfaction. They need to take feedback from the employee. They need more training about official environment and work also behavior.

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Chapter -6

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6.1 Conclusion:

Bestway Group has very good planning of human resource division, which were matched with the company's strategic directions. The screening and evaluating methods for recruitment and selection of general employees and managerial people were seen to be most exact for Bestway Group so that only the best potential gets the chance to become the resources of the company. Bestway Group provides on the job and off the job training to its valuable employees to be more efficient in the workplace. Thus I can say that through my research I could find out all the important aspects of HR issues Bestway Group in Human Resource Division.

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6.2 Appendix:

1. BWG Bestway Group 2. NWH - Nation Wide Housing Ltd. 3. BLPL- Bestway Land Properties Ltd. 4. CSD Customer Service Division 5. BPL- Bestway Powertech Ltd. 6. BMCL- Bestway Media and Communications Ltd. 7. BU- Bestway University 8. NBPL- Novelta Bestway Pharmaceuticals Ltd. 9. BRTL- Bestway Resort and Tourism Ltd.

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6.3 Bibliography:

1. Half yearly Report Bestway Group 2010.

2. Annual Report Bestway Group. 2009.

3. Website www.bestwaygroup.com.bd.

4.

Report Vision 2030

5. Human Resource Management By David A. Decenzo and Stephen P.Robbins.

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