KEY PERFORMANCE INDICATORS AND

MANAGEMENT INFORMATION
It is important to have an effective system for gathering information on how a crime reduction
partnership is performing. Without this information it will not be possible to assess the benefits of
your Scheme and to ensure that your partners remain committed to its success. Collecting and
analysing data are important, so it should always be relevant to the objectives of your Scheme
and support day-to-day operations and longer-term planning. 1
The main purposes for providing Key Performance Indicators and Management Information
are:

• To support intelligent decision-making.

• To assist in determining priorities.

• As an aide to creating action plans for those priorities.

• To assist in monitoring the impact of the Scheme.

• To assist in reviewing progress and to target resources more effectively.

• To assist in ‘selling’ the concept of crime reduction to partners and others.

• To assist in gaining co-operation from other agencies.

• To support good management practices.

• To create a more supportive business environment.

• To assist in briefing the media [and through them, the public] on the effect of the Scheme.

• To assist in attracting funding.

• To provide a service to the members of partnership

On the following pages we have created a number of simple graphics, which you will find helpful
in deciding what information you should collect and how you could display it. The graphics are
only examples – they can be altered or added to as you find necessary. Remember, one picture is
worth a thousand words.

1
NUMBER OF SHOP THEFT INCIDENTS (ONE YEAR)
390
400
376

350

298
300

256
250 239
223

200
163

150

101
94
100
62

50 45

19
11
2 4
0
08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00
HOUR OF THE DAY

NUMBER OF SHOP THEFT INCIDENTS (ONE YEAR)

450

400

350

300

250

200

150

100

50

0
SUN MON TUE WED THU FRI SAT

2
NUMBER OF SHOP THEFT INCIDENTS (ONE YEAR)
300

250

200 1

150

100

50

0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

NUMBER OF SHOP THEFT INCIDENTS INCIDENTS BY OUTCOME

(ONE YEAR) (ONE YEAR)

SUN
SAT 9%
15%

MON
14% SIGHTINGS
34%
FRI
14% ARRESTS
49%
TUE
14%
THEFT/DECEPTION
3%
THU
18% THEFT & DUMP
WED 6%
16%
SNATCHES
8%

3
VALUE OF GOODS (ONE YEAR)
£80,000

£70,000

£60,000

£50,000

£40,000

£30,000

£20,000

£10,000

£0

3 YEAR TREND BY INCIDENT TYPE

900

1997
800
1998
1999
700

600

500

400

300

200

100

0
SHOP THEFT ROBBERY CRIMINAL DAMAGE ASSAULT BURGLARY CAR CRIME

4
NUMBER OF INCIDENTS PER MONTH
600

Town A
Town B
500 Town C

400 1

300

200

100

0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

MONTHLY AVERAGE SHOP THEFT INCIDENTS

120

110

80

60

40

20