SAVE THE DATE - DoD Learning Action Network Webinar

Patient Satisfaction: Are your patients part of the team?

Join the DoD Patient Safety Program's Learning Action Network (LAN) webinar entitled
"Patient Satisfaction: Are your patients part of the team? on Wednesday, April 15, 2009
from 1000 - 1100 EST.

Learn how:
• Make your place better for patients, keep them safe, and exceed their
expectations.
• How to move from data collection and measurement to action!
• How to create a patient-centered culture by engaging staff.

Speakers:

Robert Wolosin, PHD is a senior researcher at Press Ganey Associates. Dr. Wolosin did
his undergraduate work at the University of Chicago and took his doctorate in Social
Psychology at the University of Michigan. Dr. Wolosin has worked for 21 years in a
Family Practice Residency Program as Director of Behavioral Science. He teaches an
undergraduate Medical Anthropology course at a local university, and has presented at
national and international conferences including the American College of Physician
Executives, the International Society for Quality in Health Care, the European Association
for Healthcare Education, and Educational Conferences of the National Association for
Healthcare Quality

Gary A. Brown, MHA is a solutions consultant with Press Ganey Associates who
specializes in quality improvement solutions in healthcare organizations. He has
previously done extensive work with the Baptist Health System in San Antonio. He has
worked on various strategic initiatives such as patient satisfaction, physician and
employee engagement, operational efficiency, business development, and ER throughput.
Gary Brown attended Northwestern University in Evanston, Illinois where he earned a
Bachelor's in molecular genetics. He also holds a Masters in Healthcare Administration
from Trinity University in San Antonio, Texas.

DIAL-IN INFORMATION

Important Call-in information

* Domestic Callers dial: 1-866-866-2244
Pass code is: 3422879#
* International Callers dial: 404-260-1415
Pass code is: 3422879#

IF THERE ARE SEVERAL PARTICIPANTS ON THE CALL, PLEASE PUT YOUR

PHONE ON "MUTE". DO NOT PUT YOUR PHONE ON "HOLD" AT ANY TIME
DURING THE CALL.

For more information about the DoD Patient Safety Program, refer to the program Web site at: 1
http://dodpatientsafety.usuhs.mil
For participants already on the call who may need help, please dial *0 at any time to get
immediate assistance. This applies ONLY for calls on Monday through Friday during the
hours of 8:00 AM to 6:30 PM Eastern Time.
* For participants who cannot get into the call during the days and hours above, please
dial toll free 1-877-480-4300 for assistance.

ONLINE PARTICIPATION THROUGH Defense Connect Online (DCO)

This LAN will be our first using an online virtual collaboration tool, Defense Connect
Online (DCO). This tool, a virtual meeting room, will allow you to view the presentation
in a live, collaborative environment. For access refer to: https://connect.dco.dod.mil/lan.
Before you attempt to log on, first reference the attached DCO Quick Guide and follow
the instructions on the right column to ensure you have the correct DoD certificates
installed on your computer. Failure to do so may result in a connectivity problem. You
must first register for an account to login to the session and then simply enter the virtual
meeting room as a guest by inserting your name in the appropriate field when prompted.

If you experience any trouble connecting to DCO, please e-mail Michael Dorsey at
Michael.dorsey.ctr@tma.osd.mil. The brief used for this webinar can be manually
downloaded from the Patient Safety Program website.

Save the date: Next LAN 05.20.09 entitled Coaching and Mentoring: Creating an
internal capability for lasting team change.

Partnering for a new level of care.

Partnering for a new level of care.
Partnering for a new level of care.
Partnering for a new level of care.

For more information about the DoD Patient Safety Program, refer to the program Web site at: 2
http://dodpatientsafety.usuhs.mil