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T-Systems.

Enabler of connected life and work.


Company presentation. T-Systems International GmbH.

CONTENTS. 1. Deutsche Telekom. 2. T-Systems. 3. Our solutions. 4. Our core competencies.

Deutsche Telekom.

Deutsche Telekom our vision.

We want to be an international market leader when it comes to connected life and work.
Ren Obermann, CEO, Deutsche Telekom AG

Deutsche Telekom. Partner for connected life and work.


Deutsche Telekom delivers one-stop services and solutions: for all customer communications needs at home, on the move and at work. T-Mobile Telekom T-Systems

T-Mobile offers cell-phone solutions in the Netherlands, Austria, the Czech Republic and the USA.

The Telekom subsidiaries provide products and services for the fixed network, mobile communications, the Internet and IPTV in Europe.

T-Systems delivers ICT solutions for major corporations and publicsector organizations worldwide.

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Deutsche Telekom. Facts and figures.


We make the right connections. We run our business responsibly. We think ahead.

Deutsche Telekom an international market leader for connected life and work.

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Deutsche Telekom. Facts and figures.


We make the right connections.

We run our business responsibly.

We think ahead.

Market position. No. 1 on German market (phone, mobile, IT) International. Presence in over 50 countries worldwide Revenues. 62.4 billion, more than 50% generated outside Germany Employees. 248,500 worldwide, more than 50% outside Germany Customers/connections. Over 180 million (broadband Internet, phone, mobile)

Eco-friendliness. Driving force for sustainable climate protection through the development of energy-efficient ICT solutions, both for ourselves and our customers CSR. 100 million provided by Deutsche Telekom Foundation for improving German education system. 11,000 trainees and apprentices, the largest number of any organization in Germany.

Innovation and cooperation. Member of over 50 international committees and more than 150 work groups Deutsche Telekom Laboratories. The company operates an R&D center affiliated to the Technical University of Berlin where 125 staff and 65 researchers from all over the world work in the field of IT and telecommunications Deutsche Telekom Laboratories at Ben Gurion University. Performs research into security solutions for telecommunications networks

Deutsche Telekom an international market leader for connected life and work.

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T-Systems.

T-Systems our mission.

We're shaping the future of a connected business world and society. And we are creating added value for our customers, employees and investors through innovative ICT solutions.
Reinhard Clemens, CEO of T-Systems and Member of Deutsche Telekom Board of Management

T-Systems. Our strategy for an increasingly connected business world.


Energy Healthcare Connected Car Media Distribution

INNOVATE

Fix

TRANSFORM

Dynamic NetCentric Sourcing Collaboration

Mobile Enterprise

Fix

Sustainability & Corporate Responsibility Security & Governance

FIX

2008 Restructure

2009 Streamline & execute

Fix

2010 Profitable growth

From 2011 Increase profitability

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T-Systems. Becoming the leading ICT provider through expertise and growth.

Textbox

T-Systems foundation

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T-Systems Deutsche Telekoms subsidiary for major corporations. A global player with global resources.
Focus: Large corporations, multinational companies, publicsector and healthcare organizations Market position:
No. 1 ICT provider in Germany No. 1 ICT provider for systems integration in Germany No. 1 ICT provider for the automotive industry in Western Europe

International presence: Offices in over 20 countries, global delivery capability

Employees: Approx. 47,600 (25,100 in Germany, 22,500 outside Germany)


(2010 figures)

Revenues: 9.1 billion

(2010 figures)

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Our solutions.

The challenges for companies and public-sector organizations are changing fast.
Dependency on export Virtualization Social media networks
Ecology Web 2.0 Aging

Economic crisis

Mass customization

Urbanization Portfolio consolidation Mobility

State intervention

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Based on these challenges, we have established five core beliefs.


Economic crisis
Dependency on export Web 2.0 Aging

Social media networks

Virtualization

Ecology

Mass customization

Portfolio consolidation

Mobility

Urbanization

State intervention

DYNAMIC NET-CENTRIC SOURCING T-Systems delivers flexible ICT sourcing solutions and pricing models for dynamic markets

COLLABORATION

MOBILE ENTERPRISE T-Systems ensures employees can access their data anytime, anyplace and from any device

SECURITY & GOVERNANCE T-Systems provides effective solutions for data security and governance

SUSTAINABILITY & CORPORATE RESPONSIBILITY T-Systems takes corporate social responsibility seriously

T-Systems enables companies to work across enterprise boundaries and geographical borders

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Our ICT portfolio is based on our core beliefs.

Growth

PORTFOLIO TODAY Auto/MI


Verticals/ Industries
Product Life Cycle Management Supply Chain Management

PORTFOLIO TOMORROW Telco


Products & Services

Public
E-Government

TT&L
Road Charging & Telematics Aviation & Logistics

Trade
Advanced POS

Finance
Claims Insurance

Health
Clinical Services Health Health Insurance Services Telematic Services for Health

Utility
Unbundling ICT@Car UnifiedCommunica-tion & Collaboration Secure Mobility E-Health

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Smart Energy

XaaS Everything as a Service Mobile Enterprise Applications

Sales & After Sales

Customer Centric Solutions Billing

Process & Service Platform Future Workplace

E-Government

Embedded Systems

Process & Technology Efficiency Consulting

Horizontal Applications & Transformational Outsourcing

Enterprise Resource Planning

Enterprise Content Management

Business Intelligence & CRM

Interactive Testing Web Media & Services Business PortalServices Application Standard Operations for Application SAP Operations Solutions Data Center Infrastructure Services Hosting Services Industrialized Platforms IP-VPN

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice

IT Infrastructure & Mobile Applications Workplace Services Operations


IT Security Services

Managed Workplace Services Archiving & Data Availability

Service Desk Services

HOT TOPICS
Green ICT Cloud Computing

Managed Document Services

Our goals: transparency: T-Systems meets market requirements with its consistent services and solutions offerings standardization: Predefined solution modules enable costeffective implementation flexibility: Modular delivery components (Lego principle) ensure the necessary flexibility despite standardization

TC Infrastructure & Corporate Voice Applications Operations


Installation & Maintenance Services

Corporate Video

Advanced Network Services Direct Network Links

Ethernet VPN

Transformational Outsourcing IT Industrialization

Inhouse Infrastructure

Costs

Internet Access & Bundles

Standard Voice

SIZE MATTERS

SKILL MATTERS

ITC AS A DIFFERENTIATOR

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Dynamic Net-centric Sourcing demand-driven ICT.


DYNAMIC NET-CENTRIC SOURCING T-Systems delivers flexible ICTsourcing solutions and pricing models for dynamic markets. bandwidth and access renting versus buying flexibility and scalability as key factors for ICT sourcing and pricing The benefit: resources are delivered dynamically and you only pay for what you use

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Dynamic Net-centric Sourcing demand-driven ICT.


DYNAMIC NET-CENTRIC SOURCING
Product Life Cycle Management Supply Chain Management Products & Services E-Government Road Charging & Telematics Aviation & Logistics Advanced POS Claims Insurance Clinical Services Health Health Insurance Services Telematic Services for Health Unbundling

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Sales & After Sales

Customer Centric Solutions

Embedded Systems

Billing

Process & Technology Efficiency Consulting

Enterprise Resource Planning Mobile Workplace Services IT Security Services

Enterprise Content Management Managed Workplace Services Archiving & Data Availability

Business Intelligence & CRM Service Desk Services

Interactive Web Media & Business Portal services Application Operations for SAP Solutions Data Center Infrastructure Services Ethernet VPN

Testing Services

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice

Standard Application Operations Hosting Services Industrialized Platforms (X86) IP-VPN

Managed Document Services Advanced Network Services Direct Network Links

The solution for our customer DAK. call center on the Internet integrating all employees into customer-service processes automatic call forwarding greater flexibility: 900 sites and around 14,000 employees no longer require a dedicated telecommunications system dynamic platform supports growth

Corporate Voice

Corporate Video

Installation & Maintenance Services

Inhouse Infrastructure

Internet Access & Bundles

Standard Voice

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Collaboration cross-border working.


COLLABORATION

We enable companies to work across enterprise boundaries and geographical borders. new possibilities for collaboration thanks to Web 2.0 and increased globalization within the company, across enterprise boundaries, and mass collaboration The benefit: anytime collaboration with customers, business partners and suppliers independent of role and hierarchy

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Collaboration cross-border working.


COLLABORATION

Product Life Cycle Management Supply Chain Management

Products & Services

E-Government

Road Charging & Telematics Aviation & Logistics

Advanced POS

Claims Insurance

Clinical Services Health Health Insurance Services Telematic Services for Health

Unbundling

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Sales & After Sales

Customer Centric Solutions

Embedded Systems

Billing

Process & Technology Efficiency Consulting

Enterprise Resource Planning Mobile Workplace Services IT Security Services

Enterprise Content Management Managed Workplace Services Archiving & Data Availability

Business Intelligence & CRM Service Desk Services

Interactive Web Media & Business Portal services Application Operations for SAP Solutions Data Center Infrastructure Services Ethernet VPN

Testing Services

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice

Standard Application Operations Hosting Services Industrialized Platforms (X86) IP-VPN

Managed Document Services Advanced Network Services Direct Network Links

The solution for a Spanish regional government. the largest region in Spain, various organizations with over 20,000 employees standardized index and email system unified communications system centralized management of mobile devices tight integration of existing telecommunications systems

Corporate Voice

Corporate Video

Installation & Maintenance Services

Inhouse Infrastructure

Internet Access & Bundles

Standard Voice

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Mobile Enterprise anytime, anywhere access to data.


MOBILE ENTERPRISE

T-Systems ensures employees can access their data anytime, anyplace and from any device. role-based access to data and applications secure Internet connections The benefit: increased productivity for mobile workers

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Mobile Enterprise anytime, anywhere access to data.


MOBILE ENTERPRISE
Product Life Cycle Management Supply Chain Management Products & Services E-Government Road Charging & Telematics Aviation & Logistics Advanced POS Claims Insurance Clinical Services Health Health Insurance Services Telematic Services for Health Unbundling
ICT@Car Unified Communication & Collaboration Secure Mobility E-Health

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Smart Energy

XaaS Everything as a Service

Sales & After Sales

Customer Centric Solutions

Process & Service Platform

E-Government

Mobile Mobile Enterprise Enterprise Applications Applications

Embedded Systems

Billing

Future Workplace

Process & Technology Efficiency Consulting

Enterprise Resource Planning Mobile Workplace Services IT Security Services

Enterprise Content Management Managed Workplace Services Archiving & Data Availability

Business Intelligence & CRM Service Desk Services

Interactive Web Media & Business Portal services Application Operations for SAP Solutions Data Center Infrastructure Services Ethernet VPN

Testing Services

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice
Green ICT

Standard Application Operations Hosting Services Industrialized Platforms (X86) IP-VPN

Managed Document Services Advanced Network Services Direct Network Links

Cloud Computing

Transformational Outsourcing

Corporate Voice

Corporate Video

The solution for our customer Teba. leading manufacturer of window blinds and shades support for sales staff via mobile CRM, sales experts have on-the-move access to relevant customer details, such as terms and conditions, revenues, orders, returns and assembly instructions automated flow of information between field staff and headquarters via Blackberry

IT Industrialization

Installation & Maintenance Services

Inhouse Infrastructure

Internet Access & Bundles

Standard Voice

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Security & Governance effective data security.


SECURITY & GOVERNANCE

T-Systems provides effective solutions for data security and governance. effective data security is essential for businesses and public-sector organizations to collaborate globally The benefit: end-to-end security concepts encompassing all relevant issues from the devices deployed to information management

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Security & Governance effective data security.


SECURITY & GOVERNANCE
Product Life Cycle Management Supply Chain Management Products & Services E-Government Road Charging & Telematics Aviation & Logistics Advanced POS Claims Insurance Clinical Services Health Health Insurance Services Telematic Services for Health Unbundling

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Sales & After Sales

Customer Centric Solutions

Embedded Systems

Billing

Process & Technology Efficiency Consulting

Enterprise Resource Planning Mobile Workplace Services IT Security Services

Enterprise Content Management Managed Workplace Services Archiving & Data Availability

Business Intelligence & CRM Service Desk Services

Interactive Web Media & Business Portal services Application Operations for SAP Solutions Data Center Infrastructure Services Ethernet VPN

Testing Services

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice

Standard Application Operations Hosting Services Industrialized Platforms (X86) IP-VPN

Managed Document Services Advanced Network Services Direct Network Links

Corporate Voice

Corporate Video

The solution for our customer EADS. compliance with strict security regulations for rapid, secure development within international high-tech projects secure transfer of data variable access rights for employees, with registration processes tailored to individual needs and roles multi-level security based on enterprise-wide public key infrastructure

Installation & Maintenance Services

Inhouse Infrastructure

Internet Access & Bundles

Standard Voice

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Sustainability & Corporate Responsibility good corporate citizenship.


SUSTAINABILITY & CORPORATE RESPONSIBILITY T-Systems takes corporate social responsibility seriously both for ourselves and for our customers. healthcare and education for everyone without breaking the bank reducing greenhouse-gas emissions and safeguarding the energy supply environmental issues are key to business The benefit: good corporate citizenship leads to lasting business success

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Sustainability & Corporate Responsibility good corporate citizenship.


SUSTAINABILITY & CORPORATE RESPONSIBILITY
Product Life Cycle Management Supply Chain Management Products & Services E-Government Road Charging & Telematics Aviation & Logistics Advanced POS Claims Insurance Clinical Services Health Health Insurance Services Telematic Services for Health Unbundling

Network & Processes

Homeland Security & Defense

Retail Core Systems

Finance Core Systems

Smart Metering

Sales & After Sales

Customer Centric Solutions

Embedded Systems

Billing

Process & Technology Efficiency Consulting

Enterprise Resource Planning Mobile Workplace Services IT Security Services

Enterprise Content Management Managed Workplace Services Archiving & Data Availability

Business Intelligence & CRM Service Desk Services

Interactive Web Media & Bus. Portal services Application Operations for SAP Solutions Data Center Infrastructure Services Ethernet VPN

Testing Services

Application Management & Modernization CustomerSpecific Application Operations Hosting Services Midrange Platforms Network Security Services Unified Collaboration & Messaging Hosting Services Mainframe Platforms Managed Inhouse Mobile Voice

Standard Application Operations Hosting Services Industrialized Platforms (X86) IP-VPN

Managed Document Services Advanced Network Services Direct Network Links

Our solution for TWF, the Friedrichshafen regions local utility. installation of electronic meters for power and gas in private households data is sent to the central platform via GPRS or DSL broadband and supplied to the providers consumption data is made available to households via a personalized Internet portal

Corporate Voice

Corporate Video

Installation & Maintenance Services

Inhouse Infrastructure

Internet Access & Bundles

Standard Voice

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Our core competencies.

T-Systems what we offer.

Global delivery capability.

Scalable platforms.

approx. 1.8 million managed desktops worldwide approx. 120,000 sqm of data center 199 MPLS PoPs worldwide follow-the-sun customer network management via network operation centers in the USA, Singapore, the UK, and Germany help-desk support in 28 languages (2,301 service desk agents) WAN management for over 2,000 networks

> 3,264,000 named SAP users > 19,980,000 SAPS 58,900 open systems servers 116,700 MIPS hosted messaging platforms: one of the worlds largest Lotus Domino solutions with over 840,000 mail boxes (Notes and Exchange)

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T-Systems what we offer.

Industry-specific expertise.

Off-shore resources.

ICT expertise.

expert advice for market leaders across a wide range of industries market leader in Europe for the automotive industry no.2 in Europe for telecommunications

3,100 full-time employees in near and off-shore data centers 40,000 full-time employees in systems integration through Cognizant no.1 for systems integration on the German market

integration of IT and telecommunications: ICT delivery management, end-to-end monitoring, processes in line with SLAs and ITIL customer-specific pricing models, e.g. price per desktop, per LAN port dynamic services with flexible up and down scaling mobile Internet, infotainment and customized apps in the car no.1 on the ICT market in Germany

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T-Systems accelerates innovation through its international research network.


Open innovations (sources).

Telekom Venture

worldwide systematic identification, development and implementation of new ideas collaboration with universities and research institutions future-oriented partner management (co-innovation) customer requirements and pain points participation in standardization and similar bodies involvement in industry associations market trends analysts Deutsche Telekom Labs (R&Dprojects focussing on time-to-market of less than three years) > knowledge-transfer projects

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Innovation at T-Systems. We focus on intelligent networks for long-term growth and new business models.
Energy

Healthcare
Todays decentralized power-generation models increasingly require cutting-edge ICT systems and electronics. Smart Grids not only carry energy but also data from multiple power generators & consumers.

Life expectancy is increasing by three months every year, and half of todays newborns will live to be 102. Cutting-edge ICT solutions can help optimize medical and related administrative processes.

Connected Car

Media Distribution

There are currently 49 million cars in Germany alone, and the global figure is set to exceed 1 bn in 2010. New online services and customizable apps mean people can access their data while on the road.

The world is moving towards a gigabit society with an unquenchable appetite for computing and storage capacity. Experts expect global data traffic to increase exponentially.

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