Disclaimer: I understand that if I want a policy that reflects the latest legislation and is appropriate to my organisation, I will seek

specialist legal advice. Policies, job descriptions and person specifications are intended for guidance only and do not act as a substitute for professional advice. I understand that if my organisation decides to rely on a document obtained from the NCVO's HRBank, it does so at its own risk.

XXX JOB DESCRIPTION Job Title: Salary: Hours of Work: Responsible to: Responsible for: HEAD OF SECTOR DELIVERY To be determined 35 hours per week. Some evening and weekend work may be necessary to carry out the duties of this post. Chief Executive (XXX) Administrator, Financial Services staff, Volunteer Centre staff, Procurement Services staff including HR, Legal support, Training staff including XXX

Job Purpose: To manage XXX services to support the Voluntary and Community Sector in the Borough. To manage services within the Service Delivery Team to meet contractual targets, outputs and outcomes. As part of the Senior Management team to contribute to policy development and implementation, and to management decision making and organisational development within XXX.

Main Duties and Responsibilities: 1. To manage the Service Delivery function, including managing staff in accordance with the organisations policies and procedures and ensuring that financial management systems are robust and adhered to. 2. To work with other Senior Managers to keep up to date with policy developments and improve the support and delivery of services to meet members and the sectors needs in the areas of: a. Information and Advice - to ensure that the sector is apprised of appropriate information and given the necessary advice in a timely way including involvement in sector networks and specific membership events b. Training to improve the identification of training needs within the sector and the co-ordination and provision of appropriate training c. Quality Standards to support the development of quality standards for the sector d. Volunteering to support the establishment and development of a Volunteer

Centre within XXX e. Performance Management to support the development and implementation of a performance management framework f. Finance to support groups within the sector putting in place appropriate financial management systems. g. Procurement to support groups in the sector in the bidding for and delivery of commissioned services. h. Human Resources to support groups implement policies and procedures, and adopt best practice in the areas of HR and employment law. 3. To keep up to date with and maintain an overview of voluntary and community sector (VCS) activity in XXX and ensure that XXX identifies and responds to the needs of the sector. 4. Contribute to the strategic, operational and financial planning processes within XXX, including membership of the Board, Executive and Staffing and Premises Sub Groups as appropriate. 5. To promote the value and role of the VCS, with the Chief Executive and other Senior Managers and advocate on its behalf at a district, regional and where appropriate national level. 6. Ensure team members have individual action plans and monitor their achievement taking action where appropriate. 7. Ensure any information which is fed into the XXX website is relevant, and of a high standard. 8. Produce and present reports internally and to other relevant bodies as required. 9. Contribute to income generation activities. 10. Attend and participate in external events on behalf of XXX, taking a lead role where appropriate. 11. Deputise in the absence of the Chief Executive. 12. To assist in the development, review and implementation of borough wide policies and strategies for the XXX voluntary and community sector. 13. To manage specific projects from time to time and oversee research initiatives relevant to the work of the post Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Also the post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.

XXX PERSON SPECIFICATION Job Title: HEAD OF SERVICE DELIVERY Personal Skills/Characteristics 1. Experience a) Experience of working in a senior management position within the voluntary and community sector (VCS) or similar environment. b) A track record of initiating major courses of action and/or policy development c) Experience of implementing and managing an organisational action plan. d) Experience of project development, implementation and budget management. e) Experience of managing staff. f) Experience of managing budgets. AF/I/R Essential Desirable Method of Assessment

AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R AF/I/R

g) Experience of working with Community Leaders and Organisations and of their varying priorities. h) Experience of strategic partnership working i) j) Experience of working to a performance management framework and in the application of quality standards. Experience of robust monitoring and evaluation systems.

k) Experience of identifying and accessing funding sources. l) Experience of identifying training needs.

2. Qualifications & Training a) Experience in a related post and able to demonstrate competence to undertake the duties required. b) Relevant degree or equivalent professional qualification c) Ability to demonstrate continuous improvement and selfdevelopment. 3. Special Skills/Knowledge a) Excellent communication and presentation skills AF/I/R AF/I/R AF/Cert AF/I/R

b) Ability to relate to a wide range of stakeholders and clients c) An understanding of social inclusion issues and regeneration policy as it affects the VCS d) Planning and project management skills e) Able to use a wide range of computer based applications 4. Personal Qualities a) High level of written and oral communication skills. b) A high level of interpersonal skills. Ability to work enthusiastically within a team or on own initiative c) Knowledge of and commitment to equal opportunities

AF/I/R AF/I/R AF/I/R AF/I/R

I/R AF/I/R AF/I/R

5.

Personal Circumstance a) Willingness to work flexible hours when required to meet work demands b) Occasional attendance at meetings outside normal working hours I I

6. Physical Requirements a) Ability to travel to various locations during the course of employment as required I/R

Key: AF = Application form. I = Interview. R = Reference. T = Test. C = Certificate