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Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. ____ 1. Complete the following statements by choosing the right alternative a, b or c:

1. Im looking forward to.news from you.


a. receiving b. receive c. get ____ 2.

Mr. Brown, the marketing manager has informed me that there will be a.in his department next month.
a. spare room b. opportunity c. vacancy

____

3. Tom has.the Richmond Secondary School in 2005. a. been b. attended c. graduated

____

4. Please, find my CV a. attached b. enclosed c. sent

____

5. Dont you think that this handwriting is.? a. clear b. illegible c. eligible

____

6. I would like the ..to work for such a big company as yours. a. occasion b. vacancy c. opportunity

____

7. My present employer..his business. a. lets b. is closing down c. leaves

____

8. Some think that if they write on purple paper their application will

a. be funny b. be accepted c. stand out ____ 9. A products market value represents the.at which that product would be sold if offered publicly. a. value b. capital c. price ____ 10. B2B is a short from Business to Business and is used those aspects

of e-commerce that involve the exchange of goods and services between companies over the Internet
a. to define b. to designate c. to determine ____ 11. The direct marketing is a..of marketing that attempts to send the messages directly to

consumers using addressable media such as mail and e-mail


a. way b. form c. means ____ 12. C2C consumer to consumer is the oldest form of facilitating people to deal directly to each

other
a. commerce b. trade c. e-business ____ 13. The market research represents the study of what people buy and why and it is usually .by a

company before it develops a new product.

a. driven b. offered c. conducted ____ 14. .of a new product, means that it can first be produced only in the country where it was

developed, then as it becomes standardized and more familiar, can be produced in other countries and exported back to where it started.
a. The Marketing strategy b. The Marketing c. The life cycle ____ 15. A market leader is the company that .the largest quantity of a particular product and thus

emerges as a leader
a. advertises b. promotes

sells ____ 16. The aim of marketing is to make selling


a. nicer b. superfluous c. mare expensive ____ 17. B2C, business-to-consumer electronic commerce is a form of electronic commerce in which

c.

products and are sold from a firm to a consumer who this way doesnt have to buy from a traditional shop.
a. goods b. things c. services ____ 18. Marketing is a social and managerial .by which individuals and groups obtain what they need

and want through creating and exchanging products and value others.
a. fact b. process c. phenomenon ____ 19.

A marketing strategist should decide if products in the sector are primarily sold on logic on emotion.
a. b. c. ____ 20.

eitheror neithernor rather than The marketing strategies that were successful in some cases shouldnt be taken as

a. b. c. ____ 21.

codes guidelines rules

In 1995 Heinzover half of its marketing budget into direct marketing and then move it back to advertising
a. b. c. ____ 22.

put placed sold

A very important marketing decision is .resources between the existing customers and the new ones.
a. b. c.

to give to share to allocate

____ 23.

If you are just..a business you obviously dont have any existing customers.
a. beginning b. ending c. starting up ____ 24.

It seems that some companies have high levels of


a. abandonment b. defection c. leaving ____ 25.

Companies that sell credit know that they must strikebetween keeping the old customers and attracting new ones.
a. a problem b. a crisis c. a balance ____ 26.

A well known marketing strategy is to create a ..scheme for the loyal customers. profitable beneficial reward ____ 27. is a strategy meaning that a company uses commercial partners to attract new customers
a. b. c. a. b. c.

The marketing mix Targeting The affinity marketing

____ 28. One of the most important decisions a marketing strategist should take is whether or not to

useto stimulate purchase

rewards gifts incentives ____ 29. 1. After youthis faculty will you attend an MA course?
a. will graduate b. will finish c. graduate ____ 30. By the time you finish the project I be back at the office. a. would be

a. b. c.

b. will be c. Am ____ 31. They wont make any forecasts before theyall the information they need. a. receive b. will receive c. wont receive ____ 32. I will send you a message as soon as I..the novel. a. will finish reading b. shall finish reading c. finish reading ____ 33. Will you keep on learning until youthe lesson? a. will have understood b. understand c. are going to understand ____ 34. Please, stop the car before you.my house a. would reach b. will reach c. reach ____ 35. When I .. sure about the result, I will let everybody know it. a. am b. shall be c. am going to be ____ 36. .......what may, if you are decided to become a manager, you'll do it in the end. a. came b. come c. will come ____ 37. ........what you want, I strongly believe that our HR manager knows how to deal with people. a. do b. say c. make ____ 38. ....... to say that a good manager should have more than technical skills. a. it's worth b. it's enough c. suffice it ____ 39. Heaven.......for you to leave the country! a. forbid

b. forbade c. shall forbid ____ 40. ...........that a good manager should have only technical skills. a. don't be it b. shan't be it c. not be it ____ 41. Somebody.........the board on what's happening here. a. informs b. will inform c. inform ____ 42. You........my advice: leave those files for tomorrow! a. may take b. take c. have taken ____ 43.

Hurry up! You......the reports ASAP.


a. could send b. sent c. send

____ 44. The boss required that everybody.......the meeting on Monday. a. attend b. will attend c. would attend ____ 45. The marketing manager has ordered that the new strategies.....by tomorrow at noon. a. will be ready b. are ready c. be ready ____ 46. The chairman suggested that all employees ........ him what they don't understand a. can ask b. ask c. have to ask ____ 47. The bank owner ordered that the wages ........... his stuff. a. will motivate b. must motivate c. motivate

____ 48. The Board recommended that the projects .......... handed in two weeks' time. a. are b. be c. will be ____ 49. The manager suggested that prices .......... kept low so as to attract new customers. a. be b. would be c. could be ____ 50. The executives ............ that the company's policy be well known by the public. a. have desired b. would desire c. desire ____ 51. . ..have found that nearly all important decisions are made in the subconscious. a. b. c.

The scientists The engineers The psychoanalysts

____ 52. The direct marketings .on entertainment is clear: there is no room for it in direct

communications.
a. b. c.

opinion question stance

____ 53. The right-brain dominated advertisers use..rather logic. a.

reason

b. c.

intelligence intuition

____ 54. A famous advertiser called Cyrus Curtis considers that the key ingredient of an ad is its.. a.

brand story

b. c.

atmosphere

____ 55. Sometimes consumers make impulsive,..decisions. a. b.

unconscious irresponsible

c.

subconscious

____ 56. If an advertising agency doesnt sell then it isnt . a. b. c. ____ 57.

aggressive profitable creative

A consumer must take a..decision if he wants to buy a pension.


a. b.

smart logical

c. Inspired ____ 58. Its high time our company .a new product. a. b. c.

would launch launched had launched

____ 59. I wish Imore imagination. a. b. c.

to have have had had

____ 60. He spoke as if he something about our advertising campaign. a. b. c.

knew had known could know

____ 61. They adopted a new shape for the Pepsi bottle in case people ..it more. a. b. c.

will like liked like

____ 62. The advertisers idea enchanted everybody as if they.under a spell.

a. b. c.

have been are were

____ 63. The new manager behaved as if he ..everyone around him. a. b. c.

could know have known knew

____ 64. Its about time you ..us your suggestions. a. b.

present will present

c. presented ____ 65. I wish he.the importance of being up to date with everything. a. b. c.

will understand understand understood

____ 66. If we only .what our competitors plan we could avoid launching a similar product. a. b. c.

were knowing had known knew

____ 67. The famous advertiser looked awkward as if he.everyone staring at him . a. b. c.

would hate hated

had hated ____ 68. Some experts consider that the moment of truth is when the prospects or customers .with the advert.
a. perceive b. see

c. engage ____ 69. Language much too often what people feel. a. complicates b. explain c. camouflages ____ 70.

Do you think that advertising should be?


a. funny b. playful c. entertaining

____ 71. The purpose of advertising is to a. display b. persuade c. advertise ____ 72. There is no genuine between selling and being creative. a. misunderstanding b. difference c. clash ____ 73. . We cannot ..on the public without repaying them. a. intrude b. disturb c. upset ____ 74. If you really understand the customer needs you can touch him atof his being. a. the heart b. the sole c. the core ____ 75. Advertisers should..entertainment with selling. a. add b. match c. mix ____ 76. Ad writers forget they are salesmen; instead of sales they seek a. money b. power c. applause ____ 77. The advertisers job is to make the product. a. smarter b. better

c. look better ____ 78. 1. The marketer wished he more last month. a. would have sold b. sold c. had sold ____ 79. If only we ..to work in advertising ten years ago! a. start b. had started c. have started ____ 80. The advertisers wished their product .No 1 on the market. a. will be b. was c. had been ____ 81. If only they to understand the customers expectations, they would have been much more

successful with their recently launched product.


a. had managed b. manage c. could manage ____ 82. If only their commercial .. in the viewers memory their brand could have been famous! a. had been lodged b. had lodged c. could have been lodged ____ 83.

In order to make online customers visit a particular web-site, marketers can use other mediaprint.
a. banners b. letters c. advertising

____ 84. The Wall Street Journal is an information. site a. highly used b. important c. interactive ____ 85. Search engines generate. by selling banner advertising. a. profits b. revenue c. money ____ 86.

Interactive online services allows customers to access account..

a. money b. situation c. balances ____ 87.

The Internet enables consumers and companies .. huge amounts of information


a. b. c. ____ 88.

to divide to send to share By means of the Internet people can be connected with just a few.

mice clicks mouse clicks mouse click ____ 89. The Internet provides e-marketers with access to a broad range of segments.

a. b. c.

people users demographic ____ 90. . Kids Only area offers homework help and online magazines along with the usual games, .and chatrooms. hardware software CDs ____ 91. Younger groups are more likely to use the Internet for entertainment and..
a. b. c. ____ 92. a. b. c.

a. b. c.

having a good time having fun socializing 1. Global economy .a rapid growth if funds werent directed toward military adventures.

a. b. c. ____ 93.

registers will register would register They agreements if they werent necessary.

a. b. c. ____ 94.

didnt conclude wouldnt conclude would conclude

If international organizations ..they wouldnt donate money for people suffering from the war destruction.
a. b. c. ____ 95.

dont care didnt care dont matter

They wouldnt reduce tariffs and liberalize trade for the Most-Favoured-Nation if they that those people are in need.
a. b. c. ____ 96.

will not know hadnt known didnt know We wouldnt desire to buy so many things if we their commercials before.

a. b. c. ____ 97.

didnt see saw wouldnt see Mobile phones .have followed a classic S-shaped curve.

a. shopping b. selling c. sales ____ 98. In the late 1990s the onset of pre-pay options triggered a dramatic ..in sales. a. lift b. raising c. upturn ____ 99. On 1 January 1985 Vodafone made the UK's first mobile.. a. pager b. calling c. call ____ 100. The company has a..of over 4 billion pounds. a. number b. business figure c. turnover

Matching Exercises:

Nota : in forma prezenta termenii de mai jos sunt potriviti cu definitia corecta - cand am introdus exercitiul in blackboard am dat optiunea random care amesteca ordinea Read the following terms and phrases and match each term from the right column to their definition from the left column

1. Matching Exercise 1. covering letter 2. curriculum vitae 3. to type 4. handwritten 1. application letter 2. personal data sheet 3. to write using a typewriter or calculator 4. written by hand

2. Matching Exercise 1. to advertise 2. to enclose 3. marketing 4. direct mail campaigns 1. to promote something 2. to put in an envelope 3. the theory and practice of presenting, advertising and selling things 4. form of advertising by means of which marketing communications are sent to customers using the postal service

3. Matching Exercise 1. Product life cycle 1. The life cycle of a new product, which first can be produced only in the country where it was developed, then as it becomes standardized and more familiar, can be produced in other countries and exported back to where it started 2. customer expectations of a product or service 3. the company that sells the largest quantity of a particular product and thus emerges as a leader 4. making known, calling public attention to a product, service or company by means of paid announcements so as to affect perception or arouse consumer desire to make a purchase or take a particular action.

2. Customer needs 3. Market leader 4. Advertising-

4. Matching Exercise 1. Marketable 1. attractive to buyers, consumers, etc 2. Marketplace 2. the system of buying and selling goods under competitive conditions 3. Manufacturer 3. a business that makes or processes raw materials into finished products 4. Market share 4. the proportion that a company has of the total volume of trading in one type of goods and services

5. Matching Exercise 1. To acquire 2. Customer retention 3. Defection 4. Retailer 1. to get, to gain possession of 2. the marketing goal of keeping your customers from going to your competitors 3. desertion, abandonment, opting for another seller 4. Seller of goods or commodities directly to consumers at a retail price

6. Matching Exercise 1. targeting 1. the process of identifying the specific needs of the market segments, selecting one or more of these segments as a target, and developing marketing programs and ad campaigns directed towards each. 2. benefits, or reduced costs, that motivate a decision maker in favor of a particular choice 3. to obtain in exchange for money or its equivalent, to buy 4. traditional advertising method used to create an acquired response from a target audience based on cumulative impressions and positive reinforcement

2. incentives 3. to purchase

4. branding

7. Matching Exercise 1. chief financial officer 2. person or group of persons who has the power to put important plans, decisions, etc into effect 3. HR manager 3. person in charge with hiring people and solving the employees legal problems 4. chief executive officer 4. CEO 1. CFO 2. executive

8. Matching Exercise 1. employer 2. Human Resources Manager 3. president 4. dean 1. a person or company that employs people 2. manager responsible with the staff recruitment 3. the head of an institution 4. the head of a faculty

9. Matching Exercise 1. employee 2. Human Resources Manager 3. president - 4. dean 1. a person who works for somebody or for a company in return for wage 2. manager responsible with the staff recruitment 3. the head of an institution 4. the head of a faculty

10. Matching Exercise 1. to glide along 1. to move along smoothly and continuously- for instance like a snake on the groun 2. inductive reasoning 2. logical reasoning 3. to leave a trail of bruised feelings 3. to make a bad impression, to offend or abuse people 4. to make forecasts 4. to predict future events by making use of some given information

11. Matching Exercise 1. managerial chores 2. managerial traits 1. managerial duties or responsibilities 2. managerial characteristics

3. career orientation 3. occupational self-concept 4. enterprising orientation 4. the ability, imagination and desire to create and carry out new projects and perform difficult activities 12. Matching Exercise 1. social orientation 1. ones personal characteristic of beeing attracted to people; to communicate and socialize with them, etc 2. assertive 2. showing a strong and confident personality 3. to see the big picture 3. to be able to get the meaning of the whole situation 4. persuasiveness 4. the capacity to be convincing

13. Matching Exercise 1. diplomacy 2. empathy 3. to accomplish 4. to deal with 1. the art of tactfully dealing with people 2. the ability to imagine and share another persons feelings 3. to succeed in doing smth, to complete smth 4. to attend to a problem, to manage

14. Matching Exercise 1. to fit into 2. to overcome 3. prospect 4. to be epitomized 15. Matching Exercise 1. to intrude 2. to match 3. indelibly 4. "copycat" lesser quality 1. to put or force in inappropriately, especially without invitation or permission 2. to combine 3. that cannot be erased 4 unauthorized duplicate of a certain fashion design; they are usually made of imitations of the original 16 Matching Exercise 1. to pique one's interest 2. memorabilia with it. 3. brand equity the functional 4. fee certain service or 1. to be suitable for a particular role or task 2. to prevail over, to be victorious 3. a potential buyer 4. to be symbolized, best represented by, etc

1. to provoke; arouse, to stir 2. a souvenir; an object that is treasured for the memories associated 3. value added by a brand name identity to a product or service beyond benefits provided. 4. a fixed sum charged, by an institution or by law, in exchange for a privilege, et

17. Matching Exercise 1. subscriber 1. someone who contributes a sum of money in exchange of a certain service 2. account balance 2. the amount of money in an account, equal to the net of credits and debits at that point in time for that account 3. revenue 3. gross, the entire amount of income before any deductions are made 4. staleness 4. triteness, lack of originality as a result of being dull

18. Matching Exercise 1. information storage 1. the holding of data in an electromagnetic form so as to be easily accessed by a computer processor. 2. appliance 2. a device operated by use of electricity, gas, etc 3. to cutback 3. to cut down; to make a reduction in; to place restrictions on 4. overall 4. general, complete

19. Matching Exercise 1. pasty-faced 2. up-market 3. to envisage 4. drawback 20. Matching Exercise 1. assets 1. economic resources that are owned or controlled by an entity; what a firm or individual owns 2. exempt from 2. to free from an obligation, a duty, or a liability to which others are subject 3. parent bank 3. a bank in one country that has a subsidiary in another country 4. subsidiary company 4. a company that is completely controlled by another company 1. pale and dull complexion. 2. appealing to or designed for high-income consumers 3. to imagine, to form a mental image of something that is not present 4. a disadvantage or inconvenience

21. Matching Exercise 1. domestic 2. business customs 3. branch 4. to downgrade

1. concerning the internal affairs of a nation 2. usual business or individual practice, traditional business policy 3. administrative division of some larger or more complex organization 4. to change in a negative way

22. Matching Exercise 1. to enhance 2. to mitigate 3. drive 4. . distortion

1. to increase; make better or more attractive 2. to moderate (a quality or condition) in force or intensity 3. physiological state corresponding to a strong need or desire 4. unpleasant change

23. Matching Exercise 1. ownership 1. possession, the act of having and controlling property 2. to bar 2. the act of excluding someone 3. to juggle 3. to deal with simultaneously 4. to forgo 4. to abandon, lose, refrain from consuming 24. Matching Exercise 1. zest 2. to hamper 3. breakthrough technology 4. cumbersome

1. gusto, vigorous and enthusiastic enjoyment 2. to hinder or inhibit the progress or movement of someone or something 3. a major achievement or success that permits further progress, as in 4. difficult to handle or use especially because of size or weight

25. Matching Exercise 1. to trigger 1. to set off, initiate, provoke 2. onset 2. the beginning or early stages 3. WAP 3. wireless application protocol 4. SMS 4. text messaging

1. B2C marketing designates a set of transactions between two companies 2. Vodafone is the worlds biggest mobile network operator. 3. On January 2008, Vodafone made the UKs firstmobile call. 4. The price at which a product is offered for sale to the public represents its market price. 5. Only the market leaders are quoted at the Stock Exchange 6. The direct mail campaigns are a form of electronic advertising 7. To market a product means to advertise and offer it for sale 8. To satisfy the customers' needs means to have the best prices on the market 9. A hot product is a brand new product that appeals very much to the public 10. A marketplace is a square such as Victoria Square

11. Marketing deals exclusively with advertising products 12. A market leader is one who sponsors the most advertising campaigns 13. The process of identifying the specific needs of segments and selecting one or more of these segments as a target is called branding. 14. A company that is risk averse is one that doesnt test the market before taking its marketing decisions 15. Some companies reward their customers by giving some of their money back 16. If a company wants to keep its high-spending customers, it must sell only expensive stuff. 17. To achieve greater customer retention direct marketers have switched the emphasis from product to service 18. A company that looses its customers is a company that doesnt have a high degree of defection 19. The use of direct distribution mail order or direct delivery of services is one of the direct marketers most powerful weapons 20. A director is one who writes screenplays for movies 21. A CEO manager deals with the accounting department of a company 22. All managers spend most of their time talking to people 23. The head of a university is called dean. 24. An employer is one who works for a monthly subsidiary 25. In a big company, such as IBM, for instance, the general manager is the one who hires people 26. The marketing department of a company deals with advertising, market research as well as selling 27. All employees are checked by their supervisors. 28. The manager is the owner of a company 29. A manager who is technically competent is one who knows how to plan, lead, organize and control his own work as well as that of the other employees. 30. To have an enterprising orientation means to be a good entrepreneur.

31. Someone who makes market forecasts is one who predicts the weather 32. When you flatter someone means that you bruise that persons feelings 33. A managers daily chores include resolving conflicts among subordinates 34 An assertive person is one who always speaks very loud. 35. The charismatic managers are also the most persuasive 36. If you have good interpersonal skills, it means that you can't have a lot of friends 37 The persons who have a staggering IQ are always very determined to succeed 38. You cant become a successful manager if you dont have some inborn managerial traits 39. To overcome a problem means to fail solving it 40. Left-brain dominated people tend to focus more on their feelings.rather than on their reason 41. To be creative implies to be a very organized person 42. Famous brands such as Marlboro, Coca-Cola or Levi Jeans base their advertising mainly on pure emotional symbolism 43. Right-brain dominated people are smarter than the left-brain dominated ones 44. If a company advertises products that are similar to others, it must make ample use of imagery in association with attractive symbols 45. Creative people have a lot of fantasy, inspiration and intuition but they dont have logic at all 46. Sometimes advertising can be a form of research 47. Advertisers job is to sell 48. The purpose of advertising is to persuade 49. There is no genuine clash between selling and 'being creative' 50. Advertising shouldn't be entertaining 51. Most selling sites are designed to move consumers through multiple stages of the decisionmaking process 52. An ATM is an Automated Teller Machines that simplifies financial transactions with customers

53. Federal Express is an excellent example of how expensive a well-designed service web site can be. 54. Won.com site offers a lottery prize of up to $1000 million for visiting it 55. The Coca-Cola Web site consists of twelve different sections. 56. Today a growing number of appliances and systems operate on analogue information 57. Connectivity makes bits to flow from one appliance or location to another 58. Recent studies show that consumers dont access information on the Internet before making major life decisions 59. The typical Internet user is a young, techy, up-market male professional 60. Consumers aged 50 and older never use the Internet 61. The World Trade Organization is the international forum that provides the Most-FavouredNation principle 62. Technology has created a new commercial reality that led to the emergence of global markets for standardized consumer products 63. The World Bank was initially formed in 1944 to aid countries suffering from the destructions of the war 64. The international trade growth has been favoured by long periods of war. 65 A domestic bank is one that operates exclusively with national currency 66. A parent bank in one country that has a subsidiary in another country. 67 Both branches and subsidiaries are full-service banking institutions 68 Most Asian and Islamic countries exhibit female preference, manifested in China by the widespread practice of aborting male fetuses 69. In Sweden, more than 45 percent of administrative and managerial positions are held by women. 70. Perception is the process by which people derive meaning from within themselves ( such as a feeling of frustration) or from the external environment 71. Perceptions have nothing to do with consumer behaviour.

72. The usual technique for defining an individuals lifestyle is called psychographics and it involves measuring attitudes and interests in diverse areas such as work, politics, recreation and the like. 73. Women haven't always had leading positions in major corporations and private sector organizations 74. At present, women are better educated and hold more jobs worldwide than ever before 75. Vodafone has a strong visual identity based on the colour red

Fill in the blanks with the right form of the verb so as to form correct grammatical statements: 1. The human resources manager ( to think)....... that many candidates dont know how to write a CV 2. The teacher considers that your handwriting (to be )..... illegible 3. One has to use only black or dark blue ink when he/she (write)............ an application form. 4. Alice knows how to behave when she ( to go)......... to a job interview 5. Some make a big mistake because they ( to write)...... their covering letters on purple paper. 6. Tom knew that he (to have)......... to type his CV as fast as he could 7. The girl understood that many ads (to require)..... the applicants to be at least 18. 8. Bill forgot to enclose an application letter when he (to post)....... his CV 9. You (not write)........ too many details about your education so your CV was rejected 10. The students (not apply)....... for a scholarship abroad when they had the chance to do so. 11 All marketers know that P. Kotler (to write)........ the best books on marketing 12 The manager appreciates the fact that his products ( to be promoted)......... using the best marketing strategies. 13 The customers ( to admit)....... that their expectations have been satisfied. 14. It ( to be)....... very good that the telemarketing officers have made a lot of sales calls 15 Everybody knows that Procter and Gamble products ( to be)........ advertised a lot lately. 16. The board admitted that the advertising campaign (to be).......... a successful one.

17 The students had been explained all the subjects before they (to sit).......... the exam. 18. The new product had already offered a lot of benefits when the company (to consider)....... the possibility of a merger. 19. The girl confessed that she (not know)........ anything about marketing before attending this faculty. 20. The company had created the most suitable marketing mix before they (to order)....... the launching of the new product. 21. When you start up a business you (not have)......... any existing customers. 22. A company (to manage)............ to attract new customers when they allocate enough money for this. 23. The manager hopes that his competitors (not have) ............better advertising means 24 The marketing strategist knows that a good service (to help)........... the company to preserve the existing customers. 25 Direct marketers assume that people (to appreciate) ...........the direct delivery of services. 26 Amex Membership Miles created a reward scheme that (to give)......... some value back to its loyal customers. 27. Direct marketers understood that they (to achieve) ............greater customer retention by switching the emphasis from product to service. 28. General marketers wanted to build brands the prospects (to feel)........... familiar with. 29. Companies (to know)........ that the incentives they offer will attract more and more customers. 30. A customer that (to buy)....... from a supplier for the first time would look for a lot of benefits. 31. The Internet will help you a lot if you (know).. how to use it. 32. : Little Alan (use).. the computer to play games if you buy him one. 33. : If you (access) America Online you will find a lot of information. 34 : If you (access) America Online you will find a lot of information. 35 If a message has been aimed only at selling, the Internet users (react) ..negatively.

36. Tom (worry).....if his online shopping werent delivered in due time. 37. If I (know).how to get a sponsorship I would tell it to you 38. What would you do if your country (not become)...a member of the European Union? 39. What strategy would you opt for if your company (go).bankrupt? 40. If the national currency (fall).. by almost more than half this year, the living standards would be radically reduced.

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