Fiallos 1 Rafaela Fiallos Prof.

Allen Williams Perspectives on Communications 12/10/2011 Communication Excellence in Human Resources The way we communicate with others and with ourselves ultimately determines the quality of our lives. - Anthony Robbins (Larkin 14). Communication is the lifeblood of everyday tasks, and it is essential to reach communication excellence. The lack of communication excellence produces poor

communication causing pain, conflict, loss of relationships, and productivity (Lawson 54). Communication means to create shared meaning and understanding, getting the point across and this is necessary in Human Resources. Through the interview with the Director of Human Resources of Crown College, one can understand the role that Communication Excellence plays in Human Resources (Appendix 2). Therefore, communication excellence is important in order to influence others, to ensure a message is clearly delivered, and to promote understanding because communicating effectively takes real skill (Lawson 55).

Communication Excellence is determining what method or methods of communication to use depending on the situation. Since Communication is so broad, the topic focused on this paper is Communication Excellence in Human Resources. In order to discover the role of Communication Excellence in Human Resources one can interview someone such as the Director of Human Resources of Crown College, Amy Luesse (Appendix 2).

Fiallos 2 Amy Luesse studied Communications as her bachelors degree and her masters degree in Emphasis in Communication. Then, she began teaching in a small college and also worked in hiring faculty members. Over the years, she found herself teaching less and working more in the hiring area of Human Resources (Appendix 2). As she saw the great results of her enormous effort in hiring the faculty, she began to be passionate about Human Resources as a result she has done it for 12 years. She says that the functions she enjoys most as a director of Human Resources are strategic planning elements (planning ahead for benefit programs, staffing needs) and legal and compliance elements (employee handbook-keeping current with federal and state legislation) (Appendix 2). To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.

- Anthony Robbins (Larkin 13)

With the interview the author of this paper learned the role that Communication Excellence plays in Human Resources. The interview helped made clear that Human Resources is making the most of employees talents and gifts to expand the mission of Crown College through strategic planning, employee relations, and recruiting and staffing. Communication in Human Resources is important because it is constant and ongoing; it is always important that employees need to be informed of current information. Communication is essential for the employees so they can be aware of the information that will be helpful for them in their jobs and help them feel value as an employee (Appendix 2).

Fiallos 3 One of the abilities that need to be developed in order to accomplish Communication Excellence in Human Resources is striving to find the most effective means of communication to large groups of people. Also, other abilities are the use of interpersonal skills, such as empathy, tact, open-mindedness, and friendliness, and techniques, such as clear writing, active listening, open- and closed-questioning. There are at least three steps to create greater excellence in Human Resources. One is to keep current on laws that will guide policy and procedure. Another step is to embrace change, because Human Resources is constantly changing and evolving. Lastly, have a good relationship with an employment law attorney. The examples of Communication Excellence applied to Human Resources are having a current and up to date employee handbook and the use of different forms of technology and modes of communication to communicate with employees (Purcell 66).

One way to accomplish these examples is by developing communication skills. Communication excellence is needed in Human Resource in order to advanced communication skills that will equipped employees with the right attitude and techniques to create shared meaning and understanding in the workplace, as well as teaching how to get your point across. Communication skills in Human Resources are relevant because they are one of the most decisive factors used in organizations for promotions and choosing team managers and project leaders. Through communication the employee is able to get his message across clearly, lead teams, and negotiate his salary when it is appropriate (Purcell 67). Overall, successful workers with higher salaries and effective relations with clients and colleagues possess good communication skills. Those who have great abilities with good communication skills are always in the process which involves becoming an expert in their field and practicing the 5 communication skills -- be clear, correct, considerate, complimentary and confident(Purcell 69).

Fiallos 4 Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter ." Gilbert Amelio (Martocchio 48)

According to the interview, Amy Luesse, as the director of Human Resources, believes she is trying her best to accomplish communication excellence in such aspects as communication skills as she interviews the candidates for a position. When she sends an email to hire possible candidates she needs empathy and enthusiasm for the people she works with in her job environment in order to produce effective communication. Another aspect is to identify how technology has affected communications, including improved information availability. The third aspect is to use appropriate communication methods to deliver different kinds of messages in a variety of situations (Appendix 2). Communications is tough and difficult to judge the best form of concern. Amy figured out that the best forms of communication are to continue communicating constantly with the employees. Communication is done via email which facilitates the way of communication to hire employees (Appendix 2). Communication is much more than words and the majority is nonverbal communication. Their nonverbal communication such as facial expressions, gestures, eye contact, posture, and even the tone of voice is essential in order to gain confidence when interviewing a possible candidate for the position hiring (Appendix 1). Also, another important factor important in nonverbal communication in Human Resources is that the director of Human Resources when interviewing a possible candidate for the position has to maintain eye contact.

Fiallos 5 Eyes are one of the best attributes of human expression, because they can be direct and unidentifiable, as well as show a million different emotions in just one look; but in the whole interview the eye contact is meaningful to express respect and interest to the theme (Appendix 1).

The job of a Human Resources director involves verbal and nonverbal communication. Human resources planning is the process by which the management ensures that the right number of people with the right skills are available at the right time, in the right job, in order to help the organization achieve its objectives. In other words, Human Resources planning are all about finding out in advance how many workers are needed to perform the tasks, how many employees with the required skills are available within and outside the organization, and how is it possible to fulfill the staffing needs of the organization when needed. Human Resources planning are not new. It has been practiced by many organizations in the past as well, in order to ensure that the right person does the right job at the right time (Punnet 33). Also, the job of a human resource is to never stopped being enthusiastic, with a posture communicating confidence, appropriate language and non-verbal signals matching with the words as the person communicates a powerful message. Therefore, it has to be a great communicator that can deliver the message by developing good communication skills (Appendix 3).

The director of Human Resources guides and manages the overall provision of Human Resources services, policies, and programs within a small to mid-sized company, or a portion of the Human Resources function within a large company. The major areas the Human Resources director manages can include: recruiting and staffing; organizational departmental planning; performance management and improvement systems; organization development; employment and compliance to regulatory concerns regarding employees. In all of this Communication

Fiallos 6 Excellence is the basis of successfully managing the area and having healthy employee relations (Punnet 35). The basic building block of good communications is the feeling that every human being is unique and of value. - Mark Twain (Anderson 43).

Communication excellence involves achieving effective communication. Effective communication develops by motivating the employees, which helps them feel like a part of business and better communication with employees will increase healthy employee relations. The link between communication and motivation is particularly important. Good communication is an important part of motivating employees and in meeting employees social needs. Using Communication Excellence improves motivation that ensures that everyone is working towards same company goals, enables employees to be involved in decision-making, and motivates people by having clear targets set for them and recognizing employee achievements (Ceriello 73).

Communication is life and to spend life effectively one need to acquire good communication skills and even more if one wants to reach communication excellence in the field of Human Resources. The understanding of the meaning as well as the importance of communication will enable anyone to become aware of its role in achieving success, and mastering the art of good communication skills helps each person achieve excellence and reach his fullest potential (Boxall 44). The author of this paper would define Communication Excellence as the basis of successful relationships, both personally and professionally and the ability to deliver the message with effectiveness and clearness. Communication Excellence is all about building up relationships with effectiveness and with the right motivation. (Appendix 1)

Fiallos 7 Works Cited

Anderson, Terry D. Transforming Leadership: New Skills for an Extraordinary Future. Mass.: Human Resource Development Press, 1992. Boxall, Peter. The Oxford Handbook of Human Resource Management. Oxford: Oxford University Press, 2007. Ceriello, Vincent. Human Resource Management Systems. Massachusetts: Lexington Books, 1991. Larkin, Sandar. Communicating Change. New York: Donnelley Press, 1994. Lawson, Ken. Successful Communication. London: Axis Publishing Limited, 2006. Martocchio, Joseph. Research in Personnel and Human Resources Management .United Kingdom: Ebrary Press Inc., 2008 Punnet, Jane. International Perspectives on Human Resource Management. New York: M.E.. Sharpe, 2004. Purcell, John and Wright, Patrick. The Oxford Hand book of Human Resource Management. New York: Oxford University Press, 2007.

Fiallos 8 Appendix 1 (Stage: Observation)

Communication Excellence is the basis of successful relationships, both personally and professionally. Communication is much more than words and the majority is nonverbal communication.

Their nonverbal communication such as facial expressions, gestures, eye contact, posture, and even the tone of their voices was efficient as they gave confidence to the observer to express her personal thoughts which accommodate the voiceless person in the conversation.

Eyes are one of the best attributes of human expression, because they can be direct and unidentifiable, as well as show a million different emotions in just one look; but in this whole conversation the eye contact was meaningful to express respect and interest to the theme.

Communication excellence is to build up relationships and interact effectively with people while respecting their points of view, but also to understand the importance of nonverbal communication which is necessary to transmit and receive a message.

Fiallos 9 Appendix 2 (Stage: Interview) 1. How would you define Human Resources as the director of Human Resources in

Crown College? Human Resource is making the most employees talents and gifts to expand the mission of Crown College.

2. What do you actually do with your job as a director of Human Resources?

Strategic planning every day (Define, describe, and use basic elements of systematic strategic planning models, including how mission, vision, and guiding principles relate to the plan.)

Legal and regulatory factors employee relations Recruiting and staffing Sometimes she sees the dark side of people.

3. How would you define Communication Excellence? Communication Excellence is determining what method or methods of communication to use depending in the situation.

4. Why Communication Excellence is important in your area as a director of Human Resources? It is important because Communication in Human Resource is constant and ongoing, never stops; is always important that employees need to be informed to current information.

5. How did you discover you wanted to do this your whole life? (Origin of this practice)

Well, Amy Luesse studied Communications as her bachelor degree and her master degree in Emphasis in Communication. Then, she began teaching in a small college and also worked in

Fiallos 10 hiring faculty members. Over the years she found herself teaching less and working more in the hiring area (human resource). She saw great results of her enormous effort in the faculty as she saw the development of the small college, she began passionate and she has done Human resource about 12 years of experience.

6. What are the functions that you enjoy the most as a director of Human resources?

Amy likes strategic planning element (planning ahead for benefit programs, staffing needs) and legal and compliance elements (employee handbook-keeping current with federal and state legislation).

7. What role Communication Excellence plays in Human Resource? Communication is essential for the employees so they can be aware of the information that will be helpful for them in their jobs and help them feel value as an employee.

Do you agree or disagree with this statement: Communication Excellence is easy to accomplish in Human Resource. Give me reasons for your response.

Communication is tough, hard and difficult to judge the best form of concern. Amy figure out that the best forms of communication is to continue communicating constant with the employees. Communication is done via email which facilitates the way of communication to hire employees and improves verbal communication even though is not personally.

17. What are some abilities that need to be developed in order to accomplish Communication Excellence in Human Resource?

Fiallos 11 Striving to find the most effective means of communication that creates good communication to large groups of people.

18. What do you think about the effects of communication excellence in your job environment?

19. Do you believe you have accomplished Communication Excellence as a director of Human Resources?

Amy believes she is trying her best every day to accomplish communication excellence in such aspects like communication skills as she interviews the candidates for a position. When she sends a email to hire possible candidates, having empathy and enthusiasm with the people she needs to work in her job environment in order to produce effective communication. Another aspect is to identify how technology has affected communications, including improved information availability. Use appropriate communication methods to deliver different kinds of messages in a variety of situations.

20. What are some abilities that need to be developed in order to accomplish Communication Excellence in Human Resource? It is important to use interpersonal skills (ex. empathy, tact, open-mindedness, friendliness, etc.) and techniques (e.x. clear writing, active listening, open- and closed-questioning, etc.) to support effective communication.

Fiallos 12 Appendix 3 (Critique)

He never stopped being enthusiastic, his posture communicated confidence, and his nonverbal signals matched with his words as he communicated a powerful message.

Most of the delivery skills and techniques were effective and helpful for the external target audience. It could have been more effective and understandable if he would of used visual aids as power point slides. This could have been a better visual aid that would have improved the message.

He also used an appropriate language for the audience by articulating the words clearly, sentences were short and easy to understand and rethorical phrases were such as repetition.