ABBY W.

MELCHER
SENIOR ADMINISTRATIVE ASSISTANT - SOFTWARE
Hardworking and driven administrative assistant with extensive experience working for various professionals. Exceptional organizational skills and a proven multi-tasker, proficient at managing workflow and handling all aspects of day-to-day office operations. Advanced technology and computer knowledge with a proven track record of implementing processes to improve efficiency and productivity. Detail-oriented with demonstrated creative thinking skills, rising to any challenge and solving complex problems using a unique combination of resourceful and innovative abilities. AREAS OF EXPERTISE Deadline Achievement Problem Solving Client Relations Technical Support Internet Research Database System Management & Querying Creative Document Formatting/Web Design Records Management PROFESSIONAL EXPERIENCE PEPPER HAMILTON LLP, Berwyn, PA (2007-Present) IP Legal Administrative Assistant Provide IP legal administrative support to team of pharmaceutical attorneys. Key Accomplishments: Organize daily workflow to best support the Intellectual Property Managing Partner and one associate, assisting with maintaining docket due dates, corresponding with clients, and reporting U.S. and foreign official actions to clients; reviewing Office Actions and preparing shell documents for response. Correspond with foreign patent agents on a daily basis through email messages. Search patent application information using U. S. Patent & Trademark Office (USPTO) Private/Public PAIR with issued EFS authorization codes. Create special projects in Excel, including client listings and other reporting criteria for clients. Work with a file management system through Microsoft Outlook, Elite Enterprise 3.7 Accounting Software, and Computer Packages, Inc. (CPI) 2009 Docketing Software. PLEVY, HOWARD & DARCY, PC, Fort Washington, PA (2006-2007) IP Legal Administrative Assistant Provided IP legal administrative support to team of electrical engineers. Key Accomplishments: Performed daily duties in the preparation and filing of patent applications with theUSPTO, docketing filings as necessary using PATTSY Docketing Software. Organized and maintained firm computer directories and hardcopy files. Developed and managed firms archiving policies and procedures. Managed daily VERITAS backup routine. SMART & ASSOCIATES LLP, Devon, PA (2005-2006) Executive Administrative Assistant Provided administrative support to several firm partners and managers. Key Accomplishments: Maintained calendars, meetings, time, and expenses for four partners in the firms Advisory Practice. Generated monthly client invoices for four partners and multiple senior managers. Developed Access database for tracking marketing leads for the Insurance/Reinsurance Practice.

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RATNERPRESTIA, Berwyn, PA (1996-2005) Software Specialist, 2003-2005 Performed all office administration regarding company software needs. Duties included automation of business systems, forms, processes, and procedures; formation of Excel spreadsheets, management of Access databases, and creation of PowerPoint presentations; development of graphic design and layouts for forms and presentation materials; management of employee records; and organizing office for efficient productivity. Key Accomplishments: Served as the onsite system administrator for telephone and Citrix Metaframe computer system, providing help desk support for 80 users in three offices. Responsibilities included setup of new users, maintaining user profiles, managing user sessions, backup and restoration of files, and liaison between users and IT technical consultants. Trained and assisted staff and executives as needed on MS Office 2003 software, including Access, Excel, Outlook, PowerPoint, and Word. Reorganized and standardized companys entire array of business forms and letters, including streamlining, indexing, and developing customized macro features, saving over 4,000 hours of staff time over a 12-month period. Managed daily VERITAS backup routine and performed backup and updates for Rainmaker Accounting Software. IP Legal Administrative Assistant, 1996-2003 Provided IP legal administrative support to team of electrical engineers. Key Accomplishments: Using Microsoft Word, supported two firm partners in the preparation and filing of U.S. patent applications and in meeting daily deadlines; reviewed Office Actions to prepare a shell response for attorneys. Developed and maintained sophisticated database tracking system, which contained the virtual files of over 3,000 patent applications for the firms largest client and included detailed reports listing all forms, letters, documents, notifications, follow-up status, client queries, and other pertinent information for any application. This database was used as a backup for the firms PATTSY Docketing Software, because it was more flexible, easier to update, and department specific. --------------------------------------------------------------------------------------------------------------------------------------------------Previous positions include: Engineering/Purchasing Administrative Assistant - Advanced Automation Associates, Exton, PA Sales Administrative Assistant - Valley Forge Financial Group, King of Prussia, PA System Administrator/ Administrative Assistant - Peat Marwick Main, Wayne, PA Metallurgical Lab Assistant/Order Entry/Billing Clerk - Handy & Harman Tube Company, Norristown, PA EDUCATION Numerous Classes Taken on Various Software Applications at Advanced Levels MCSD Classes with an Emphasis on Visual Basic, Springhouse Computer School Computer & Internet Programming Classes, Computer Learning Center SOFTWARE KNOWLEDGE MS Office Suite 2010 & 2003 Access, Excel, Outlook, PowerPoint, and Word Accounting: Elite Enterprise 3.7 (User Level Access); Pyramid Software (Administrative Access) Marketing: RainMaker Gold Practice Management Software Docketing: PATTSY & Computer Packages, Inc. Web Design: Adobe Dreamweaver Computer: Citrix Metaframe and VERITAS backup software PERSONAL INTERESTS Webmaster of Personal Websites: www.melcherracing.com and www.awmcnb.com