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DEPARTMENT OF MARKETING STUDIES & INTERNATIONAL MARKETING UNIVERSITY OF CHITTAGONG -----------------------------------------

An Internship Report on Marketing Practices of Nurjahan Edible Oil

Abstract
Nurjahan Edible Oil Ltd. - a member of Nurjahan Group of Companies a leading corporate house in business arena in Bangladesh. This group is engaged primarily in refining and marketing of edible (Soya bean Oils, Super Oils, Palm Oils) oils. My study is to propose frame work and to identify feasibility of Nurjahan edible oil as a viable offering of todays market. For completing my research I collect data from core level oil user. I personally meet two types of oil users and retailers who directly meet with the consumer preferences. Its very effective for me to analysis my project topics more effectively. I used to survey and observation method for my research and analysis. I collected data only from Chittagong area. I set market analysis based questions for my questioner to collect data and I also try to visit the actual consumer for getting effective answers for my research. Our marketing objective is to establish a creative positioning and marketing platform in line with Nurjahan Edible Oil Ltd Core values that will undefined all marketing activities and build the image of Nurjahan Edible Oil Ltd. Every product success depends on effective promotional activities. We try to offer effective sells and consumer promotion and offer push strategy for Nurjahan Edible Oil Ltd.

Finally from my close observation I would like to recommend that the Nurjahan Edible Oil Ltd. have to ensure their product quality to their targeted markets in order to achieve those target markets. Create awareness by taken effective promotional activities and strong strategies for getting their targeted prospects.

Acknowledgement

First of all I would like to express my heartiest gratefulness to the almighty Allah. The topic of Internship report assigned to me is Marketing Practices : Nurjahan Edible Oil Limited. I am very glad to do this study & enormous debts are accumulated on the way to complete this report. This report is prepared as a partial fulfillment of MBA degree in the Department of Marketing Studies & International Marketing. I am especially grateful to Md. Salamat Ullah Bhuiyan, Professor,Dept. of Marketing Studies & International Marketing, University of Chittagong For giving me chance for do my internship report. I would like to thanks from the core of my heart to Kazi Motaher Uddin (Deputy General Manager Nurjahan Group). For his unconditional support, when assisted me to complete my internship program successfully. I like to offer my thanks to Md. Nur Hossain (Senior Executive- Accounts& Finance) and Md.Nazrul Islam (Divisional Sales Manager) who helped me a lot by giving his valuable responses during my internship period.
Sayed Mostafa Amanat MBA, Class roll: 15662 Session: 2009-10 20th june, 2012
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Table of Contents
Particulars CHAPTER ONE INTRODUCTORY DISCUSSION:
Introduction Rationale of the study Objective of this report Methodology of the Study Research Problem Scope of the study Limitations of the study

Page

09 10 10 11 12 12 13

MARKETING PRACTICES OF NURJAHAN OIL

CHAPTER TWO
5

13

PRODUCT
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Description Product Name Selection product Positioning Concept Development Concept Management

14
15 16 18 19

CHAPTER THREE Price

Brand wise Price Record Pricing Objective Marketing Strategy and Price Pricing Decision Factors of Pricing Decision 25

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21 22 23 25

Corporate Discount

Pricing

&

Price 28

CHAPTER FOUR
(CHANNEL OF DISTRIBUTION)
Overview of Distribution Channel 29 Distribution system of JVOL Process
29 31

CHAPTER FIVE
Promotion
Advertising Corporate client management Corporate Clint management systems 33 35 35

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Managing ordinary customers Monthly Cost Advertising In RTV

37 39

Chapter Six
Analysis of Data 41

Chapter Seven problems

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Chapter Eight
Recommendation &Conclusion
Conclusions Bibliography
Questionnaire for Customers

47 47 49 50

Introduction
Marketing plays a vital organizational role for a Firm. A company expands their product line on base of its marketing performance. As it helps to achieve the out comes of the company the more efficient a company in marketing, the more efficient in performance marketing is related with profit. If the product can fulfill the expectation of the consumer, it will be able to earn more profit. If it cannot fulfill the expectation of the consumers, it wills loss the share in the market. For this reason, the firms always try to ensure better marketing management of the operation to create a competitive advantage in the market. Nurjahan Group of Industries is one of the largest companies in Bangladesh .At the present time it has a rich business portfolio and except some products in all products of the business portfolio Nurjahan Oil is holding leading position. This group plays an important role in our national economy and creates a huge number of employment opportunities. After all, the marketing performance of the company is better than other competitors. I have performed my duties in the Nurjahan Edible Oil Ltd. sector during internship period. I personally surveyed different areas, meet different classes peoples and collected date from them about my concerning activities. So, Data has been collected using case method of study.

Rationale of the study

In harmony with the objective of the study of marketing practices of nurjahan edible oil , the rationale of this report encompasses feasibility and appraisal of marketing practices of nurjahan edible oil , based on realistic survey , analysis and assessment of customers reaction about marketing practices of nurjahan edible oil. This report also focuses on specific purpose of marketing practses such as product,price, distribution and promotion.

Objective of this report

Objectives setup for any analysis is more important for the smooth and fruitful of this analysis. Also the objectives of this report boosting and reaping optimum benefit of the study.

1. To know whether the product Nurjahan Edible oil is maintaining desired quality or not based on customer response.

2. To understand Pricing objective and customer reaction in the existing pricing structure about Nurjahan edible oil.

3. To analyze marketing problems and provide recommendation for nurjahan edible oil. 4. To understand promotional, specifically advertising Objective of Nurjahan edible oil and customers response to the advertising in making purchase.

5. To gain information about customers reaction in purchasing Nurjahan edible oil.

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Methodology of the Study

This report is based on realistic field survey of customers reaction on marketing practices of nurjahan edible oil. For preparing this report data have been collected in the following way : Sources of Data: Primary Data: Primary data for the study have been collected through questionnaire from the students , service holders, teachers and housewives from metro area. Questionnaire: formal questionnaires were provided to the respondents on structural pre determined purpose. The answers from the respondents were asked to be direct and real time based. Secondary Data: Secondary data were collected from the company and its previous years sheets, the marketing and sales department of the company and theoretical knowledge from book on principles of marketing by Philip kotler and web sources specially company website .

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Research Problem
The research problem of the study is to find out marketing problems of nurjahan edible oil. Although it is a very generalized and broad interpretation , the researcher has tried his best to sort out the marketing problems based on statistical analysis. The researcher , for the feasibility of the report has gone through field survey for avoiding biasness of manipulation.

Scope of the study

The scope of the study was limited up to the oil industry of Bangladesh. As this oil industry is very vast & as there is a huge customer base in oil industry, the scope of working in this industry is up to the expectation. The researcher is supervised to work in a particular enterprise named Nurjahan edible Oil. As particular side of research is on the marketing practices of nurjahan edible oil, the researcher has tried his best to figure out the details of the marketing problems of nurjahan edible oi. As far as possible ,researcher has tried all out effort in gathering data related to the subject matter of the study including primary & secondary data. My internship programme started from 1st march,2012 up to 31st may,2012.

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Limitations of the study

Any report is not out of limitation. While conducting my study in various places , faced some limitations. These are as follows: Biasness of the customers while providing data in making survey , is an unavoidable limitation. Inadequacy of awareness of customers while providing data is also a limitation. Application of Perfect statistical measurement was also not possible because of the above two limitations. Insufficient data also a limitation. Arrangement of data is also not 100% accurate.

MARKETING PRACTICES OF NURJAHAN OIL

We all know that Marketing Practices is the set of controllable, tactical marketing tools that the firm blends to produce the response it wants in the target market. The Marketing Practices consists of everything the firm can do to influence the demand for the product which have to be carefully managed and must meet the needs of the defined target group. The many possibilities can be collected into four groups of variables known as the four Ps: Product, Price, place, Promotion.

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CHAPTER TWO

PRODUCT
Description
Product means the goods and services combination the company offers to the target market. In general, the product is defined as a "thing produced by labor or effort" or the "result of an act or a process.

We Will Never Compromise on Quality. We Will Never Betray Your Trust. With that motto, NEOL continued its triumph to produce refined Soya bean oil which is right for human consumption. Their product offerings are1. 2. Refined Soya bean Oil By product / Bulk

Under the soybean oil offering, NEOL set its Products Segmentation according toA. 500 ml Bottle B. I Liter Bottle C. 2 Liter Bottle D. 3 Liter Bottle
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E. 4 Litter Bottle
F. 5 Liter Bottle

G. 8 Liter Bottle H. 16 Liter Tin

Product Name Selection

We select names from three vantage points.Once we are confident that our teams have created broad ranges of potential solutions, we review each candidate from three distinct vantage points: Strategic Impact: This is the ability of a new name to get attention (within a category), generate interest, and deliver a new message. Semantic Value: Too often a name is selected simply by its literal meaning or rejected because of a few personal associations. In our selection process, we look beyond a words literal meaning and analyze other possible associations that the name might suggest. Is the name multifaceted? Can it deliver new energy to the category? Phonetic Structure: Does the name look and sound natural or artificial? Does it offer a pleasing, rhythmic quality? Is it constructed to create a balance between vowels and consonants? Is it likely to be memorable because of its stress patterns? Does it help to convey the right tone?

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Product Positioning
Identifying a market niche for a brand, product or service utilizing traditional marketing placement strategies (price, promotion, distribution, packaging, and competition)A company, a brand or a brand must have positioning concept in order to survive in the competitive marketplace.

Product positioning process:

Effective Brand Positioning is contingent upon identifying and communicating a brand's uniqueness, differentiation and verifiable value. It is important to note that "me too" brand positioning contradicts the notion of differentiation and should be avoided at all costs. This type of copycat brand positioning only works if the business offers its solutions at a significant discount over the other competitor(s) Generally, the brand positioning process involves:
1. Identifying the domestic Edible Oils markets direct competition Bangladesh is a big market for Edible Oil companies both Domestic & Foreign. Competitors of this industry took places in a competitive market. Nurjahan Edible Oil entered in market early in 2010. Its strategic aim is 1.Provide Quality products & 2. Low price operation.

2. Understanding how each competitor is positioning their business today (e.g. claiming to be the fastest, cheapest, largest, the #1 provider, etc.)

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3. Documenting the provider's own positioning as it exists today. NEOL employed Mr. Kazi Motaher Uddin, Former Manager (Marketing) of SMC & Unilever bd Ltd to manage the documentations of branding & legal affairs.

4. Comparing the company's positioning to its competitors' to identify viable areas for differentiation. Nurjahan Edible Oil Ltd differentiated its product according to market competition. Its remain its low price operations through own support on packaging, transport, research & development.

5. Developed a distinctive, differentiated and value-based positioning concept. E.g. Corporate dealings, Availability of product, Value added offerings etc.

6. Creating a positioning statement with key messages and customer value propositions to be used for communications development across the variety of target audience touch points e.g. advertising, media, PR, website, etc.

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Concept Development
Though brand development is by no means a new idea, today our domestic Edible Oil consumers have more access to information and more choices than ever before. The result is higher expectations, and the brands message must captivate the consumer immediately. Edible oil companies seeking to experience long-term success will have to create the most compelling, relevant, and consistent brand experiences for their customers.

A Promise Is a Promise Nurjahan Edible Oil Ltd providing a Brand Proposition that is engaging, is easily understood, and offers an emotionally positive solution to needs and desires only serves to enhance the current customers perception. The company ensures & remaining the product quality, delivery & customers expectations.

Deliver the Unexpected When developing a brand proposition, never let your brands promise be one that is already expected; this is a sure way to NOT stand out from your competitors. Advertising efforts that utilize adjectives like good, or nice are sure to fail when seeking to be both engaging and unique. The company offers value added products e.g. a bundle mix of Nurjahan Edible Oil Bottle with Nurjahan Spices (turmeric powder, chili powder etc) 100 grams pack.

Winning their Hearts and Minds An important aspect of brand development is to create a positive emotional attachment to the brand which creates a response in its audience without the
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audience seeing the product or directly experiencing the service. The Nurjahan Edible Oil Ltd selected the brand name as its easy to listen & to remember. The peoples of Bangladesh like to buy a domestic product which has a flavor of its origin. The Company participates on socio-cultural & welfare programs with their Brand & Logo.

Concept Management
Brand managing, it includes developing a promise, making that promise and maintaining it. It means defining the brand, positioning the brand, and delivering the brand. Brand management is nothing but an art of creating and sustaining the brand. Branding makes customers committed to your business. A strong brand differentiates your products from the competitors. It gives a quality image to your business. In case of Edible Oil brands, the tangibles include the product itself, price, packaging, etc. While in case of service brands, the tangibles include the customers experience. The intangibles include emotional connections with the product. Branding is assembling of various Marketing Practices medium into a whole so as to give you an identity. It is nothing but capturing your customers mind with Nurjahan Edible Oils brand name. It gives an image of an experienced, huge and reliable business.

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CHAPTER THREE

Price
One of the four major elements of the Marketing Practices is price. Pricing is an important strategic issue because it is related to product positioning. Furthermore, pricing affects other Marketing Practices elements such as product features, channel decisions, and promotion. Price is the quantity of payment or compensation given by consumers to the company in return for goods. As the market of Soya bean is unpredictable sometimes it needs to lower the prices and sometimes it needs to be rationalized. So price of Soya bean oil doesnt remain constant due to lack of stability of economical environment, change at exchange rate, high interest and political unrest. Facing these complexities, NEOL tries to continually examine and reexamine the prices to make affordable price for the target customers. Competitive Pricing environment in Edible Oil Industry:
In recent age, the market of edible oil is very competitive. Its made the pricing environment hard to set a flexible price for any short of products (edible oil). Setting the price of a product based on what the competition is charging. Competitive pricing is used more often by businesses selling similar products (vanaspati, palm etc.), since services can vary from business to business while the attributes of a product remain similar. This type of pricing strategy is generally used once a price for a product or service has reached a level of equilibrium, which often occurs when a product has been on the market for a long time and there are many substitutes for the product.

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Brand wise Price Record

Position in PET (Soya bean Oil) Brand Taka/Liter 2009 Teer Nurjahan Rupchanda Fresh Mostafa Muskan Pusti S. Alam 102.00 99.00 105.00 100.00 102.00 99.00 103.00 100.00 Taka/Liter 2010 105.00 102.00 112.00 103.00 105.00 102.00 105.00 102.00 Taka/Liter 2011 114.00 112.00 120.00 112.00 115.00 112.00 114.00 112.00

Figure: Price Records of Edible OIL Companies in Last 3 Years.

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Pricing Objective
Pricing objectives or goals give direction to the whole pricing process. Determining what your objectives are is the first step in pricing. NEOL pricing objectives must be identified in order to determine the optimal pricing. Common objectives include the following:

Current profit maximization - seeks to maximize current profit, taking into account revenue and costs. Current profit maximization may not be the best objective if it results in lower long-term profits.

Maximize quantity - seeks to maximize the number of units sold or the number of customers served in order to decrease long-term costs as predicted by the experience curve.

Maximize profit margin - attempts to maximize the unit profit margin, recognizing that quantities will be low.

Quality leadership - use price to signal high quality in an attempt to position the product as the quality leader.

Partial cost recovery - an organization that has other revenue sources may seek only partial cost recovery.

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Pricing Strategy: An organization in a competitive market, can adopt a number of pricing strategies. The pricing strategies are based much on what objectives the company has set itself to achieve. Nurjahan Edible Oil Ltd screened its pricing objectives according to its business operations & values.

Marketing Strategy and Price

Before the product is developed, the marketing strategy is formulated, including target market (Bangladesh) selection and product positioning. There usually is a trade off between product quality and price, so price is an important variable in positioning. Because of inherent trade offs between Marketing Practices elements, pricing will depend on other product, distribution, and promotion decisions.

Estimate the Demand The country (Bangladesh) has huge market for Edible Oil Industries. Its potential demand & supply can make it rich for investors to compete with Price. Because there is a relationship between price and quantity demanded, it is important to understand the impact of pricing on sales by estimating the demand for the product. Calculate Costs If the firm has decided to launch the product, there likely is at least a basic understanding of the costs involved; otherwise, there might be no profit to be
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made. The unit cost of the product sets the lower limit of what the firm might charge, and determines the profit margin at higher prices. The total unit cost of a producing a product is composed of the variable cost of producing each additional unit and fixed costs that are incurred regardless of the quantity produced. The pricing policy should consider both types of costs.

Cost to Satisfy (Price) Every company has to realize that price is one part of the cost to satisfy. One of the most difficult places to be in the business world is the retailers selling at the lowest possible price. If company relies strictly on price to compete then company is vulnerable to competition- in the long term. So NEOL prioritizes to concentrate on premium pricing considering premium image at consumers mind. If consumer is satisfied then he/she becomes loyal customer which results in more benefits to the company. Environmental Factors Pricing must take into account the competitive and legal environment in which the company operates. From a competitive standpoint, the firm must consider the implications of its pricing on the pricing decisions of competitors. For example, setting the price too low may risk a price war that may not be in the best interest of either side. Setting the price too high may attract a large number of competitors who want to share in the profits. From a legal standpoint, a firm is not free to price its products at any level it chooses. For example, there may be price controls that prohibit pricing a product too high. Pricing it too low may be considered predatory pricing or "dumping" in the case of international trade. Offering a different price for different consumers may violate laws against price discrimination. Finally,
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collusion with competitors to fix prices at an agreed level is illegal in many countries.

Pricing Decision
The pricing decision is a critical one for most marketers, yet the amount of attention given to this key area is often much less than is given to other marketing decisions. One reason for the lack of attention is that many believe price setting is a mechanical process requiring the marketer to utilize financial tools, such as spreadsheets, to build their case for setting price levels. While financial tools are widely used to assist in setting price, marketers must consider many other factors when arriving at the price for which their product will sell.

When setting price, marketers must take into consideration several factors which are the result of company decisions and actions .NEOL followed & considered some common factors to make a decision about its price which will better match with market & its competitors.

Factors of Pricing Decision:

Internal Factors: To a large extent these factors are controllable by the company and, if necessary, can be altered. However, while the NEOL may have control over these factors making a quick change is not always realistic. For instance, product pricing may depend heavily on the productivity of the refining facility.The marketer knows that increasing productivity can reduce the cost of producing each product and thus allow the marketer to potentially lower the products price. But increasing productivity may require major changes at the manufacturing facility that will take time and will not translate into lower price products for a considerable period of time.
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External Factors: There are a number of influencing factors which are not controlled by NEOL but will impact pricing decisions. Understanding these factors requires the marketer conduct research to monitor what is happening in each market the company serves since the effect of these factors can vary by market.

Elasticity of Demand Customer Expectations Competitive and Other Products Government Regulation Segment Pricing of Nurjahan Edible Oil

Sl. A B

Segments

Price in Taka

500 ml Bottle 1 Liter Bottle

66.00 129.00

2 Liter Bottle

254.00

3 Liter Bottle

382.00

4 Liter Bottle

505.00

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5 Liter Bottle

625.00

8 Liter Bottle

995.00

16 Liter Tin

1950.00

Corporate Pricing & Price Discount

Nurjahan Edible Limited is incorporated with some reputated corporate houses. Most of them are consumer retailer, resturent, international hotel, tourist spot, chain resturent etc.They are in corporated under law of in corporation. Their corporate relation maintain a special price for its corporate customers under some conditions as the contractual agreement containing.

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Corporate Clients:

Corporate clients get 5 % price discount, credite facility & product delivery services.
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CHAPTER FOUR
Overview of Distribution Channel
Place includes company activities that make the product available to target customers. JVOL distributes the product to the user at the right place at the right time by establishing a strong dealer network. JVOL has Sole agent at six division of country who distribute the product to distributors. Sales representative are scattered around the market to direct contact with retailer and customers. However, this company tries to available its product every nearest local shop to or target customer through following way-

Manufacturer

Sole Agent

Distributor

Retailer

Customer

Figure Distribution Channel

Distribution system of JVOL

Jasmir Vegetable Oil Ltd is maintaining a strong distribution network in the country to make available its product to every nearest local shop and target customer. Highly experienced distributors and engaged for distributing various products throughout the country. Marketing department is monitoring and supervising their sales representative, sole agent, dealer and retailer to

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reach our product to the end customer so that people can easily get our product.

Jasmir Vegatable Oil Ltd has already set up their distribution channel and they follow level 3 distribution channels for ensuring the effective distribution of product for the ultimate customer.
Nurjahan Oils Ltd.

Company Distributor

Central Depot

Area Depots

Whole Sellers

Retailers

Consumer

Figure : Diagram of Distribution System of JVOL

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Process
Distribution process that is to use the marketing channel for ensuring the effective distribution of product for the ultimate customer. We can say that the way be which we can give the product to the hand of ultimate customer. There is some level of marketing control channels which are follows:

0 Level
Manufacturer

Customer

1 Level

Manufacturer

Retailer

Customer

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 2 Level

Manufacturer Wholesaler Retailer Customer

3 Level

Manufacturer Distributor Wholesaler Retailer

Customer

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CHAPTER FIVE

Promotion
Promotion means activities that communicate the merits of the product and persuade target customers to buy it. JVOL firmly believes that It is only when we aim for the Heaven; we shall reach the stars, thats why JVOL adopted a credible and extensive promotional plan to run a thematic and aggressive promotional campaign. According to promotional plan this company normally conducts following promotional activities. JVOL adopts direct and indirect promotional activities through following media like TV Channel, Newspaper, Bill boards, Posters, Magazines, new plan upcoming for Web advertising etc to create and keep brand awareness and to explore exciting ways to emphasize on hygienic service. Sales promotion is crucial in attracting consumer. It can be of directly or via the intermediaries. JVOL contracted with third party named DRIK (Advertizing agency) to conduct their print and electrical media compaign on behalf of JVOL. TV is more important for any company to reach our target market at the same time to fulfill our objective. So JVOL mainly uses this strong media to promote their brands among consumer through peak our , off-peak or advertisement. During special occasion like Eid, Pahala Falgun, Pahela
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Baishakh JVOL arranges special musical program under the brand name of Nurjahan Soybean Oil like Nurjahan Studio Concert at RTV. Most recently, at 14th February on the occasion of Valentines Day, Nurjahan Soyabean Oil sponsored a program named Nurjahan Grand Music at NTV for its brand promotion. To aware and educate the customers, JVOL sponsored in various events related to the product and its image through sponsoring different sports event, arts, entertainment, exhibition, fair and festivals, cause-related events. Most recently it sponsored Bijoy Mela at Laldighi Maydan in Chittagong for the reminiscence of the inspiration of our victory. And also, lately Banglalink organized a 2 days music festival under the banner of Banglalink Desh Music Festival at Fantasy Kingdom to help the flood victims. In todays time, there are too many radio listeners. Radio channels are famous media for entertainment. Considering this factor JVOL is planning a design to create awareness to target customer through using this media like popular radio channels Radio Furti, Radio Tuday, and Radio 2 Fun etc.

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Advertising :
Purpose : 1. To create awareness among the people through brand marketing. 2. Through Billboard, TV, Nurjahan Oil, Persuades people to buy their oil.

Corporate client management Basically Nurjahan oil manages the demand supply of oils among the corporate clients.

Corporate clients of Nurjahan group :

1. The Pan Pacific Sonargaon, Dhaka. 2. Westin Hotels & Resorts. 3. The Peninsula Chittagong. 4. Biman Bangladesh Airlines. 5. Lab-Aid 6. Apollo Hospitals, Dhaka. 7. Pizza Hut. 8. KFC
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9. Mr. Baker 10. Mr. Baker Canadian Food Center 11. Golden Harvest 12. Coopers 13. Baton Rouge 14. Well Mart Super store. 15. White Hen 16. Koyla.

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Corporate Clint management systems :

a) Credit facilities. b) 3% commission per litre than marlcet price. c) One year agreement to buy Nurjahan oil for mandatory. Advertising budget : Dimensions of Yearly advertising Cost : i. Megazine = 6,00,000 (5 meganim) ii. TV ad = 4,80,00000. iii. Newspaper = 1,00,000 to more. iv. Bill Board = City Corporation receives 25,00,000. v. Cultural program = 30,00,000.

Managing ordinary customers :

Chart. Advertising frequency : Per advertisement in TV 30 seconds. Monthly basis ads.
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 Advertising media management : Media agency takes 7% commission. Eovent marking (sponsorship) : i. Fashion show organized by prothona 2011. ii. Nurjahan rondhon shoili on RTV. iii.Grand Music at Chittagong stadium organized by Chittagong metropolitan Police. iv. Sponsors NTV Grand Music.

Advertising Media :
1. ATN Bangla. 2. RTV. 3. Bangla Vision. 4. News Paper.

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Monthly Cost Advertising In RTV

Date 19.01.12 Particular Period Time Spot Location Spot Rate min. Before Drama/News Pick Mid Break of Drama News Before break Drama 30 mid Second of 5500 Bill No. NG-NSO-RTV Rate Per spot 2750 71 Spot 56 Spot 2,03,500 Airing Total Spot (Tk.)

Duration Per

7500

3750

2,10,000

Off Pick

Bonus Bonus 130 Spot

260 Spot

4,13,500

Add : 15% Vat on Tk. 4,13,500 Total

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62,025 47,525

Less 3% Atton T/C 413500 Sub Total Add: 7% Agency commission on 413500 Grand Total

12,405 4,63,120 28,985 4,92,065

Tk. (In Word) Four Lac Ninety Two Thousand Sixty Five only

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Chapter Six
Presentation of Data

1. #

You are getting the desired quality for the given price: Total No. of respondents = 49 Yes = 26=53% No = 23=47%

47%

No

Yes 53%

Findings : The survey shows that 53% of the buyer said that Nurjahan eedible oil is providing the desired quality for the given price, while 47% disagreed.

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2. #

Nurjahan edible oil is making enough advertisements to promote its brand image: Total no. of respondents = 45 Yes = 27=60% No = 18 = 40%

Findings : The survey shows that 60% of the buyer said that Nurjahan eedible oil is making enough advertisements to promote its brand image while 40% disagreed with is statement.

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3. #

Price of Nurjahan oil is reasonable in comparison with competitive brands: Total no. of respondents = 47 Yes = 30=63% No = 17 = 37%

37%

No

Yes

63%

Findings: The survey shows that 63% of the buyers said that price of of nurjahan edible oil is reasonable in comparison with other competitive brands while 37% disagreed.

4.

Which of the following marketing strategies do you think Nurjahan edible oil should Change?
60%

No. of respondents = 46
50%

Product = 28%
40%

Price = 20%
30% Series1 20%

5. #

Which cooking oil brand do you buy monthly?

10%

Total no. of respondents = 39

0% Rupchanda Nurjahan Fresh Dada Muskan

Rupchanda = 59% Nurjahan = 15%

43 Findings: The survey shows that 52% of the buyers said that price of of nurjahan edible oil should =while 10%37% suggested that it should change its pricing strategy and 11% change product Dada strategy suggested change of distribution or placing strategy.

Fresh = 10%

5. #

Which cooking oil brand do you buy monthly? Total no. of respondents = 39 Rupchanda = 59% Nurjahan = 15% Fresh = 10% Dada = 10% Muskan = 5%

60%

50%

40%

30% Series1 20%

10%

0% Rupchanda Nurjahan Fresh Dada Muskan

Findings: The survey shows that 59% of the buyers buy rupchanda oil, 15% of the buyers buy nurjahan, 10% of the buyers buy fresh oil, 10% of the buyers buy dadaoil, 5% of the buyers buy muskan oil,

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6. #

Do you want any discount? Total no. of respondents = 48 Cash Discount = 41% Quantity Discount = 31% No Discount = 27%

Findings: The survey shows that 41% of the buyers want cashdiscount, 31% of the buyers want Quantity discount, 27% of the buyers want Quantity discount.

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Chapter Seven

Problems
Product quality of nurjahan edible oil is not upto the expectation or desire of customers. Responsibility of pricing of nurjahan oil is also debatable that is price is not in harmony with quality. Advertisement and sales promotion is not sufficient . An important portion of customers claim that nurjahan edible oil is not making enough advertisement and sales promotion. Overall marketing practices of nurjahan edible oilare not good enough to fit competition. Nurjahan edible oil is not successful in retailing customers.

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Chapter Eight
Recommendation & Conclusion
Recommendations
Nurjahan edible oil should ensure better quality to satisfy and retain current customer base. It should ensure reasonable price considering quality and competition. Overall marketing practices should be improved It should increase advertisement and promotion in such way that it increases companys customers base. It should revise it loyalty programme and provide more benefit to the corporate client. Assessment and evaluation of marketing practices should be made on regular basis and revised.

Conclusions
Nurjahan Edible Oil Ltd. is a new comer in the Oil market in Bangladesh but they have experience in their other business sectors. Nurjahan Group of Companies a leading corporate house in business arena in Bangladesh. They try to contribute our county GDP by serving their group of industries. Nurjahan Edible Oil Ltd. is one of them.

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Nurjahan Edible Oil Ltd. needs to conduct more marketing research to find out the actual market position. Customers or end users are the main strength for any company, so company need to evaluate the customer response about their product. Then company can adopt the appropriate marketing strategies. As the tea market is becoming competitive day-by-day, company needs to take challenging strategies to gain competitive advantage. Based on the study few possible recommendations have been made for the betterment of the company. If these recommendations can be followed it can be expected that in future all plans are successfully run and they will reach their targeted position. In this report I confess that mistakes may take place in my report because of various limitations and also my limited knowledge. But I have tried to my best to avoid or minimize mistake in my report. I have presented situation analysis, market summary, market share analysis, demand, supply & gap analysis, feasibility test, monthly consumption pattern, SWOT analysis, marketing strategy, Marketing Practices, promotion, marketing expected budget, sales forecast and many other things. I think my included tools and suggestion will be to increase the profitability of the company. If any producer of edible oil wants to capture the whole market then they should understand the consumers demand

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Bibliography

Company profile of Nurjahan Group of Industries. Kotler, Philip, Marketing Management, Prentice Hall of India, 11th edition, 1998, pp 541, 473 Principles of Marketing by Philip Kotler www.google.com www.googlescholar.com Companys statistical data

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Questionnaire for Customers

N. B. : Your information is a helping aid for the researcher. Please dont be biased or affected by someone or something while giving decision. Name : . Age:

Profession : ..

Which liter oil do you buy every month? i. ii. Liter 1 Liter iv. v. 5 Liter 8 Liter

iii. 2 Liter vii. 15 Liter Ix. Above 20 Liter.

vi. 10 Liter viii. 20 Liter

Which cooking oil Brand do you buy for household use? i. ii. iii. iv. Rupchanda Teer Nurjahan Muskan iv. Mostafa vi. Fresh vii. Dada viii. Others

You buy Nurjahan edible oil for cooking : i. Yes. Iii. Sometimes
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ii.

No.

iv. Infrequently

Among other brands of cooking oil ,you prefer Nurjahan edible oil: i. Yes

ii. No.

Price of Nurjahan edible oil is reasonable in comparison with other brands: i.

ii.

Yes. No.

Nurjahan edible oil is making enough advertisements to promote its brand image:

i. ii.

Yes No

Every Month you buy Nurjahan oil.. i. ii. Yes No

TV advertisement made you purchase Nurjahan oil : i. ii. Yes No

You are getting the desired quality for the the given price : i. ii. Yes No

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Do you want any discount? i. ii. iii. Cash discount

Quantity discount No discount

Do you compare price of Nurjahan oil with other cooking oil brands? i. Yes

ii. No

Which of the following option do you think Nurjahan edible oil needs more improvement? i. ii. Product Price ii. Distribution and supply iii. Advertisement and Promotion.

Thank you

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