SRM UNIVERSITY SCHOOL OF MANAGEMENT MBA PROGRAM

HUMAN RESOURCE MANAGEMENT

TOPIC - TRAINING & DEVELOPMENT SURVEY AT BSNL

GROUP NUMBERS - 3511210256 3511210250

SUBMITTED TO PROF. KUMARESAN On date: 08.03.13

TABLE OF CONTENT

S.NO 1

CONTENT

PAGE NO

EXECUTIVE SUMMARY

INTRODUCTION

OBJECTIVE OF THE STUDY

NEED AND IMPORTNCE OF THE STUDY

EXECUTIVE SUMMARY
Telecommunication is a technology intensive industry with a high probability of obsolescence. Our country has witnessed a number of technologies varying from magneto exchanges to the modern New Technology Digital Switches. We have also seen changes in the transmission technology starting from carrier systems to the DWDM systems providing long distance circuits across the length and breadth of the country. Telecommunications today is both a public utility and a vital infrastructure. Therefore an in house training center is an essential institution for continuous training of the officers and employees in this key technological field. Training is a process through which a person enhances and develops his efficiency, capacity and effectiveness at work by improving and updating his knowledge and understanding the skills relevant to perform his or her job. Training also helps a person cultivate appropriate and desired behavior and attitude towards the work and people. Unless training is provided, the jobs and lives of employees in organizations are at stake. It gives people an awareness of the Rules & Procedures to guide their behavior. It is an application of knowledge to improve the performance on the Current job or to prepare one for an intended job. Organization & individual for their survival & attainment of mutual goals should develop& progress simultaneously; this can be done mainly through training technique because training is the most important technique & it is a value addition to the organization through Human Resource Development for the development of the employee. The employee she/he been selected, placed & introduced in an organization should be provided with training facilities in order to adjust & make them suitable for the Job as no organization can get a candidate who exactly matches with the job & organizational requirements. The trained employees are the valuable assets to any organization. Training at BSNL is given when there is a difference between the job requirements & employees present specifications. Thus employee training is the most important sub-system, specialized & one of the fundamental operative functions of Human Resource Development. Organizational efficiency, productivity, progress & development, also organization viability, stability &growth to greater extent depend on training. If the required training is not provided it leads to the performance failure of the employees. Training enhances the Competence, Commitment, and Creativity & Contribution to the organization. The first step in my study is to find out the effectiveness of training and development in achieving the goals of the company, to study the different methods of training followed at BSNL, The basis on which training programs are planned and scheduled and how the performance appraisal helps in identifying training needs. The second step was data collection through various sources I used both primary and secondary data for the study as both are quiet essential in any

type of survey. primary data was collected through survey and personal interview, whereas secondary data made use of certain reports from the HRD department provided the information as to the total no of employees, schedule of training programs, number of persons attending it and other such things. The secondary data also included textbooks, company data, and internet. The analysis of the questionnaire was carried out through which the purpose of the study was served. The analysis was done by using statistical tool in which the study made use of two tests that is: frequency test and correlation. These tests gave the clear idea about the most significant factors which are positively correlated and those factors which are not so significant and are not positively correlated. Hence it helped the study to identify the important factors which are quiet essential for effective training and development in the organization. This study gives a detailed idea about the employees attitude towards the training program and how the employees apply the knowledge, skills and attitude in job performance. Therefore through the analysis the study could be interpreted that the training and development programs are quiet effective but still needs to be improved on some of the aspects mentioned above.

INTRODUCTION TO TRAINING AND DEVELOPMENT

Human Resource Management is defined as the people who staff and manage organization. It comprises of the functions and principles that are applied to retaining, training, developing, and compensating the employees in organization. It is also applicable to non- business organizations, such as education, healthcare, etc Human Resource Management is defined as the set of activities, programs, and functions that are designed to maximize both organizational as well as employee effectiveness. Scope of HRM without a doubt is vast. All the activities of employee, from the time of his entry into an organization until he leaves, come under the horizon of HRM. The divisions included in HRM are Recruitment, Payroll, Performance Management, Training and Development, Retention, Industrial Relation, etc. Out of all these divisions, one such important division is training and development. is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured format.

TRADITIONAL AND MODERN APPROACH OF TRAINING AND DEVLOPMENT

Traditional Approach Most of the organizations before never used to believe in training. They were holding the traditional view that managers are born and not made. There were also some views that training is a very costly affair and not worth. Organizations used to believe more in executive pinching. But now the scenario seems to be changing.

Modern approach Training and development is that Indian Organizations have realized the importance of corporate training. Training is now considered as more of retention tool than a cost. The training system in Indian Industry has been changed to create smarter workforce and yield the best results

OBJECTIVES
1. To find out the relevance of training and development in achieving goals of the organization 2. The basis on which the training is planned and scheduled 3. To study the different methods of training at BSNL 4. To find out whether the training activities is aligned with overall goals of the organization 5. To study the relationship between performance and training The principal objective of training and development division is to make sure the availability of a skilled and willing workforce to an organization. In addition to that, there are four other objectives: Individual, Organizational, Functional, and Societal. Individual Objectives help employees in achieving their personal goals, which in turn, enhances the individual contribution to an organization. Organizational Objectives assist the organization with its primary objective by bringing individual effectiveness. Functional Objectives maintain the departments contribution at a level suitable to the organizations needs. Societal Objectives ensure that an organization is ethically and socially responsible to the needs and challenges of the society. Statement of the problem The study is conducted to find out the overall impact of training and development on the job performance of employees working in different cadre groups in each department. Purpose of the study: The main purpose is to know the effectiveness of training in relation to the job performance of employees and to reduce the resisting forces in employees to new technological advancement. Scope of the study: The scope of the study is restricted to the employees working indifferent cadre groups in each of the department in the organization - BSNL Belgaum.

Need and Importance of Training and Development

Optimum Utilization of Human Resources Training and Development helps in optimizing the utilization of human resource that further helps the employee to achieve the organizational goals as well as their individual goals . Development of Human Resources Training and Development helps to provide an opportunity and broad structure for the development of human resources technical and behavioral skills in an organization. It also helps the employees in attaining personal growth. Development of skills of employees Training and Development helps in increasing the job knowledge and skills of employees at each level. It helps to expand the horizons of Human intellect and an overall personality of the employees . Productivity Training and Development helps in increasing the productivity of the employees that helps the organization further to achieve its long-term goal . Team spirit Training and Development helps in inculcating the sense of team work, team spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within the employees . Organization Culture Training and Development helps to develop and improve the organizational health culture and effectiveness. It helps in creating the learning culture within the organization. Organization Climate Training and Development helps building the positive perception and feeling about the organization. The employees get these feelings from leaders, subordinates, and peers Quality Training and Development helps in improving upon the quality of work and work-life Healthy work-environment Training and Development helps in creating the healthy working environment. It helps to build good employee, relationship so that individual goals aligns with organizational goal Health and Safety Training and Development helps in improving the health and safety of the organization thus preventing obsolescence

 Morale Training and Development helps in improving the morale of the work force Image Training and Development helps in creating a better corporate image Profitability Training and Development leads to improved profitability and more positive attitudes towards profit orientation Training and Development aids in organizational development i.e. Organization gets more effective decision making and problem solving. It helps in understanding and carrying out organizational policies Training and Development helps in developing leadership skills, motivation, loyalty, better attitudes, and other aspects that successful workers and managers usually display.