Professional Documents
Culture Documents
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Companies fail when they become complacent and imagine that they will always be successful. So we are always challenging ourselves. Even the most successful companies must constantly reinvent themselves.
--Bill Gates Chairman and Chief Software Architect Microsoft
Organization
Systemic Structure division of labor that defines the roles of the members in the organization, creates rules and regulations
Purpose - Typically expressed in terms of goals and objectives
What is Management?
The process of deciding how best to use a businesss resources to produce good or provide services
Employees Equipment Money
Management
Efficiency doing a task right, refers to the relationship between inputs and outputs
The process of getting things done, effectively and efficiently, through and with other people
Levels of Management
Senior management
Establishes the goal/objectives of the business Decides how to use the companys resources Not involved in the day-to-day problems Set the direction the company will follow Chairperson of the companys board of directors, CEO, COO, senior vice presidents
Levels of Management
Middle management
Responsible for meeting the goals that senior management sets Sets goals for specific areas of the business Decides which employees in each area must do to meet goals Department heads, district sales managers
Levels of Management
Supervisory management
Make sure the day-to-day operations of the business run smoothly Responsible for the people who physically produce the company's products or services Forepersons, crew leaders, store managers
Functions of Management
Principles of Management
A principle is a basic truth or law Managers often use certain rules when deciding how to run their business Most management principles are developed through observation and deduction
Principles of Management
Deduction is the process of drawing a general conclusion from specific examples
Observe that employees in 15 companies work more efficiently when their supervisors threat them well Deduce/conclude that a pleasant work environment contributes to productivity Conclusion becomes a management principle
Principles of Management
Management principles are best viewed as guides to action rather than rigid laws If a principle does not apply to a specific situation, an experienced manager will not use it
Important to recognize when a principle shouldnt be followed Being able to change and adapt is an important management skill
Principles of Management
Do all employees need to arrive at work at the same time?
Principles of Management
Old Paradigm
Then (50 years ago)
Overseer Disciplinarian Enforcer of policy Do as I say, not as I do mentality
Changing ...
Now Trainer Advisor Mentor Facilitator Coach
To cut costs and increase productivity Continuous quality improvement Introduction of work teams Flexible work hours Accident prevention and stress reduction programs
Supervisor As A Trainer
Training important more than ever and supervisors carry the primary burden of designing and training Many new employees are poorly prepared for work or have language or communication deficiencies The use of technology requires more training
NOW Key communicator Paperwork Accountability Stuck between operatives and managers Usually promoted from peer group Left out of the decision-making process Must have a much more personal relationship with employees
Technical skills the specialized knowledge and expertise used to carry out particular techniques or procedures.
Human relation skills the ability to work effectively with other people.
Conceptual skills the ability to see the relation of the parts to the whole and to one another.
Decision-making skills the ability to analyze information and reach good decisions.
Knowledge skills the ability to utilize various communication technology to manage and distribute continuous streams of data.
Responsibilities
Carry out the duties assigned to them by higher-level managers Give managers timely and accurate information for planning Keep managers informed about the departments performance Cooperate with co-workers in other departments
Accountability
Accountability refers to the practice of imposing penalties for failing to adequately carry out responsibilities, and it usually includes giving rewards for meeting responsibilities.