Electronic banking, also known as e-banking, virtual banking and online banking, is a service that allows customers to access

their bank information, conduct financial transactions, make deposits, withdrawals and pay bills through the Internet without having to physically visit their bank. It provides the convenience of accessing banking facilities from the comfort of their home or office.
Electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. The following terms all refer to one form or another of electronic banking: personal computer (PC) banking, Internet banking, virtual banking, online banking, home banking, remote electronic banking, and phone banking. PC banking and Internet or online banking are the most frequently used designations. It should be noted, however, that the terms used to describe the various types of electronic banking are often used interchangeably. PC banking is a form of online banking that enables customers to execute bank transactions from a PC via a modem. In most PC banking ventures, the bank offers the customer a proprietary financial software program that allows the customer to perform financial transactions from his or her home computer. The customer then dials into the bank with his or her modem, downloads data, and runs the programs that are resident on the customers computer. Currently, many banks offer PC banking systems that allow customers to obtain account balances and credit card statements, pay bills, and transfer funds between accounts. Internet banking, sometimes called online banking, is an outgrowth of PC banking. Internet banking uses the Internet as the delivery channel by which to conduct banking activity, for example, transferring funds, paying bills, viewing checking and savings account balances, paying mortgages, and purchasing financial instruments and certificates of deposit. An Internet banking customer accesses his or her accounts from a browser software that runs Internet banking programs resident on the banks World Wide Web server, not on the users PC. NetBanker defines a true Internet bank as one that provides account balances and some transactional capabilities to retail customers over the World Wide Web. Internet banks are also known as virtual, cyber, net, interactive, or web banks. To date, more banks have established an advertising presence on the Internet primarily in the form of informational or interactive web sitesthan have created transactional web sites. However, a number of Banks that do not yet offer transactional Internet banking services have indicated on their web sites that they will offer such banking activities in the future. Although Internet banks offer many of the same services as do traditional brick-and-mortar Banks, analysts view Internet banking as a means of retaining increasingly sophisticated customers, of developing a new customer base, and of capturing a greater share of depositor assets. A typical Internet bank site specifies the types of transactions offered and provides information about account security. Because Internet banks generally have lower operational and transactional costs than do traditional brickand-mortar banks, they are often able to offer low-cost checking and high-yield Certificates of deposit. Internet banking is not limited to a physical site; some Internet banks exist without physical branches, for example, Telebank (Arlington, Virginia) and Banknet (UK). Further, in some cases, web banks are not restricted to conducting transactions within national borders and have the ability to make transactions involving large amounts of assets instantaneously. According to industry analysts, electronic banking provides a variety of attractive possibilities for remote account access, including:

Availability of inquiry and transaction services around the clock; worldwide connectivity; Easy access to transaction data, both recent and historical; and Direct customer control of international movement of funds without intermediation of financial institutions in customers jurisdiction.

OPENING AN ACCOUNT There are several ways to open and fund an electronic banking account in the United States. Customers who have existing accounts at brick-and-mortar banks and want to begin using electronic banking services may simply ask their institution for the software needed for PC banking or obtain a password for Internet banking. Either approach requires minimal paperwork. Once they have joined the system, customers have electronic access to all of their accounts at the bank. New customers can establish an account either by completing a PC banking application form and mailing it to an institution offering such a service or by accessing a banks web s ite and applying online for Internet banking. In either instance, the customer can fund the new online account with a check, wire transfer, or other form of remittance. No physical interface between the customer and the institution is required.

e-Banking
The evolution of electronic banking (e-Banking) started with the use of automatic teller machines (ATMs) and has included telephone banking, direct bill payment, electronic fund transfer and online banking. According to some, the future direction of e-banking is the acceptance of mobile telephone (WAP-enabled) banking and interactive-TV banking. However, it has been forecast by many that online banking will continue to be the most popular method for future electronic financial transactions.

What is e-banking?
Electronic funds transfer (EFT), refers to the computer-based systems used to perform financial transactions electronically. The term is used for a number of different concepts including electronic payments and cardholder-initiated transactions, where a cardholder makes use of a payment card such as a credit card or debit card. Card-based EFT transactions are often covered by the ISO 8583 series of standards. A number of transaction types may be performed: Withdrawal: the cardholder withdraws

funds from their account, e.g. from an ATM Deposit: where a cardholder deposits funds to their own account (typically at an ATM) Inter-account transfer: transferring funds between linked accounts belonging to the same cardholder Inquiry: a transaction without financial impact, for instance balance inquiry, available funds inquiry or request for a statement of recent transactions on the account Administrative: this covers a variety of non-financial transactions including Personal Identification Number (PIN) change EFT transactions require authorisation and a method to authenticate the card and the card holder. Whereas a merchant may manually verify the card holder's signature, EFT transactions require the card holder's PIN to be sent online in an encrypted form for validation by the card issuer. Other information may be included in the transaction, some of which is not visible to the card holder (for instance magnetic stripe data), and some of which may be requested from the card holder (for instance the card holder's address or the CVV2 security value printed on the card). EFT transactions are activated during e-banking procedures. Various methods of e-banking include: Telephone banking Online banking Short Message Service (SMS) banking Mobile banking Interactive-TV banking

Telephone banking Telephone banking is a service provided by a financial institution which allows its customers to perform financial transactions over the telephone.

Most telephone banking systems use an automated phone answering system with phone keypad response or voice recognition capability. To guarantee security, the customer must first authenticate their identity through a numeric or verbal password or through security questions asked by a live representative. With the obvious exception of cash withdrawals and deposits, telephone banking offers virtually all the features of an ATM. Usually, there is the possibility to speak to a live representative located in a call centre or a branch, although this feature is not guaranteed. In addition to the self-service transactions, telephone banking representatives are usually trained to do what was traditionally available only at the branch: loan applications, investment purchases and redemptions, chequebook orders, debit card replacements, change of address, etc. Online banking Online banking (or Internet banking), allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. Online banking offers features such as: bank statements; electronic bill payment; funds transfer; loan applications and transactions and account agggregation that allows users to monitor all of their accounts in one place. It is widely recognised that online banking provides more revenue per customer and costs less per transaction than any other ebanking channel. SMS banking SMS banking is a technology-enabled service permitting banks to operate selected banking services over the customers' mobile phone using SMS messaging. SMS banking services are operated using both Push and Pull messages. Push messages are those that the bank chooses to send out to a customer's mobile phone, without the customer initiating a request for the information. Typically push messages could be either Mobile Marketing messages or messages alerting to an event which happens in the customer's bank account, such as a large withdrawal of funds from the ATM or a large payment using the customer's credit card, etc. Another type of push message is a One-time password (OTPs).

Pull messages are those that are initiated by the customer, using a mobile phone, for obtaining information or performing a transaction in the bank account. Examples of pull messages for information include an account balance enquiry, or requests for current information like currency exchange rates and deposit interest rates. The banks customer is empowered with the capability to sel ect the list of activities (or alerts), that he/she needs to be informed. This functionality to choose activities can be done either by integrating to the Internet Banking channel or through the banks customer service call centre. Mobile banking Mobile banking (also known as M-Banking, mbanking, etc.), or Wireless Application Protocol (WAP) enabled banking is a term used for performing balance checks, account transactions, payments etc. via a mobile device such as a mobile phone or Personal Digital Assistant (PDA). Mobile banking is most often performed via SMS or the Internet accessed through the mobile device, but can also use special programs downloaded to the mobile device. Interactive-TV banking Interactive television is a technique that allows viewers to interact with television content as they view it. It is sometimes called interactive TV, iTV or idTV. As long as the customer subscribes to a satellite or cable television service some banking facilities, such as, checking balances, moving money between accounts, paying bills and setting up overdrafts are made available through a television set. A handful of major banks in the UK have experimented with digital banking services through cable and satellite TV companies.

Statistics

50% of prospective customers registering for online banking give up before signing up 1 in 9 people who have tried online banking in the UK gave up due to poor usability or security concerns In 2001, one third of the top 20 European banks offered some form of interactive-TV banking In 2004, it was estimated that there were over 10 million users of interactive-TV based banking services in Europe In 2007, the estimated number of Europeans banking online is 130 million In 2007, 40% of US households banked online at least once a month 88% of e-banking users visit their bank's web site at least once a week It is estimated that 35% of online banking households will be using mobile banking by 2010 By 2011, it is predicted that 80% of bank customers in the UK will use the internet to connect to their bank In 2000 there were over 2,500 banking websites across Western Europe