re fo be y 5% k Ma 1 e o o rd B 3 av

an

presents the 10th annual

KM
UK 2013
Sponsor

T wo-day conference 26-27 June 2013 London

Celebrating a decade as the UKs most prestigious knowledge management event

An intensive two-day conference where you will:
Hear 15 case studies from public and private sector large scale organisations Benefit from the experience of three MAKE award winners Hear keynotes from Dave snowden, David Gurteen and Ron Young Change your culture through action Collaborate for competitive advantage Understand what it is to be a social business Reduce information overload Join in a knowledge caf to find out what motivates people to share Debate whether technology can drive social behaviour or is it a distraction? Examine the impact of social innovation Capture lessons learnt and incorporate them into future projects Consider how the knowledge economy should impact on your strategy Discuss global KM trends and collaborate on an international stage Decide where KM should sit in your organisation Attend a one-on-one speaker clinic: Bring along a current problem for our experts to solve

Expert contributions and strategic insights from:

+44 (0)20 7549 2535 events@ark-group.com www.km-uk.co.uk Or see back page for mailing details

A word from our chair...

The range, quality and depth of experience of this years speakers line up is among the best Ark has assembled and makes KMUK a must attend event.

Managing Partner, Knowledge et al

Paul J Corney,

4 easy ways to register

WHY THIS EVENT?

Collaborating as a social business to deliver competitive advantage and world-class results
You could say that social media technology is a knowledge managers dream come true. Not only can does it offer tools to facilitate collaboration in the workplace but it also gives your employees hands on experience, through their personal lives, of what it is to share knowledge and collaborate. They crowd-source for the answers to questions, they network with each other and they facilitate connections between people they know. Indeed, it promotes absolutely all the skills and behaviours that knowledge managers have been aiming to embed in organisational culture for over a decade. So far, so good, but how can you translate these social behaviours into the enterprise? Collaboration, like pure knowledge management, often falls outside of the day job. And here, there is not the same incentive to access the content regularly as there might be with say, Facebook or Twitter which are all the more personal and current. How do you make your collaborative platform *that* exciting? How do you give and maintain the impression that the community you manage is the place to go to at work to share your knowledge and gain advice, the place where it is all happening? Can you incentivise people to share their knowledge; should you? What chances have you got of steering the culture towards valuing collaboration?

MEDIA PARTNER

Dave will be joined by our two other keynote speakers, David Gurteen and Ron Young. Ron has recently been intrigued by the links between KM and innovation and will speak this year about social innovation. Rons keynote topic, exploring how KM and social collaboration can be used to answer global challenges, will be supported by a case study from Chris Shilling on the Drugs for Neglected Diseases Institute while Steve Perry of the Institution of Engineering & Technology will explain how collaboration is currently being used to solve 21st century engineering challenges on a global scale. But how can you motivate people to share? David Gurteen will combine his keynote with a knowledge caf, his own conversational concept, to explore the challenging question of whether rewards can be used to incentivise people to share knowledge, when all the scientific evidence is stacked against Past event feedback them. Dont miss this important opportunity to share ideas with your I really valued peers find out what has worked attendance, contacts and for them in their organisations! Many organisations the world over are currently working on improving the methods they use for not only capturing lessons learnt but really making sure that these are accessed and integrated at the start of new projects. At KMUK 2013 you can hear from two large scale organisations that have recently implemented organisational learning techniques the NHs and AstraZeneca. Meanwhile, dont miss Ditte Kolbaek, Founder of the Proactive Review talking about how to measure learning reviews. Finally, you will be able to take part in your own review of the conference at the end of the two days, led by Ditte, who will help you present what you have learnt at the conference in a tangible form so that you can really make a difference when you return to your desk.

hearing presentations. Andrew Lambe, NHS

Packed with case studies

At KMUK 2013, we have unearthed the best and most current case studies of enterprise level collaboration from across the public and private sectors, including a European MAKE award winners schlumberger and two Global MAKE award winners Deloitte and Ernst & Young. Our speaker panel of Global and National Heads of Knowledge Management will include representatives from virtual and internationally diverse organisations from across a number of different sectors including finance, health, pharmaceutical, oil & gas, engineering, government and professional services. They will not only tell their stories in an honest manner, including examples of both successes and failures but they will also contribute to the existentialist question as they go what is the future for KM? Is it pure KM that we are still focused on or a group of KM-like activities, skills and behaviours which could be given a different label such as social business? Is a new label more appropriate given the connotations that knowledge management has with managing information and explicit knowledge?

Finally, achieving organisational and global advances through collaboration may be the holy grail but how can you sell the concepts of KM, social business and collaboration to your management team? You need hardcore business facts which relate to the role of knowledge in the wider knowledge economy. We are delighted to welcome Jean Pierre Bouchez of the University of Versailles st-Quentin-en-Yvelines to KMUK 2013 for the first time, to talk about the interactive dynamics of the knowledge economy.

Get involved
With the conference theme being collaboration, of course we are keen to ensure that all participants of KMUK 2013 have the opportunity to have their views heard, to ask questions as well as comment on both the thematic and case story presentations alike, so that the senior level experience in the room comes to the fore. To this end, many of the presentations will include a conversational element. There will be an inbuilt knowledge caf led by David Gurteen and we have also included a panel debate on global trends in KM during which you will have the opportunity to quiz both KM Heads with a global remit and global KM experts on the variation in the approach to and practice of KM and collaboration around the world and what this will mean in the future. A McKinsey report recently stated that those organisations that would achieve competitive advantage in the future would be those that were using social business. If you want to reap the rewards of collaboration, and KM as we traditionally know it, in terms of faster decision making; the removal of duplication; fewer mistakes and positive product and service innovation then make sure you put the dates for KMUK 2013 in your diary today.

A word from our chair...

Todays knowledge professional is faced with an array of social business tools that promise much but need to accommodate existing foundation systems and emerging ways of working all in an environment where costs are under constant scrutiny, value for money metrics abound and where the case for change is compelling. The range, quality and depth of experience of this years speakers line up is among the best Ark has assembled and makes KMUK a must attend event.

Paul J Corney, Managing Partner, Knowledge et al

At KMUK 2013 you can hear Dr Bonnie Cheuk of Citibank recant her personal journey into social collaboration; explaining how her recent work has included knowledge to the extent that it has focused on knowledge flows rather than the object of knowledge and find out why Bonnie considers comparisons with the internet in general to be unhelpful. It has been said that a KM conference is not a KM conference without Dave Snowden and this year Dave will inspire and provoke us through his keynote speech to consider the role of organisational culture given our new focus on collaboration. He will explore the extent to which you can direct culture in your organisation to support collaborative efforts. Benefit from healthy debate as Nick Milton and Chris Collison both take on the role of respondents to Daves keynote for the first time, at Daves request.

Speaker clinics at KMUK 2013

This year we are delighted to announce that we will be holding speaker clinics for the first time at KMUK. Come to this years event armed with a knowledge management challenge or problem that you are currently facing in your organisation and our group of KM gurus and experts will help show you where to start. Dave Snowden, David Gurteen, Ron Young, Nick Milton, Chris Collison, Victoria Ward and Paul J Corney will all be available to book during the coffee breaks. Participants may contact us to make appointments prior to the event or on the day.

CONFERENCE AGENDA
STREAM A
09:00 09:30 09:40
Registration and refreshments

DAY ONE WEDNESDAY 26 JUNE 2013

STREAM B

Chairs welcome and conference icebreaker Paul J Corney, Managing Partner, Knowledge et al and (Stream B) Victoria Ward, Partner, Sparknow EXTENDED OPENING KEYNOTE ADDRESS | The culture word The nature of organisational culture and its relevance for knowledge management Changing culture by deed not word, its not about communication Building meaning networks between silos to allow natural knowledge flow Mapping culture, creating space for mavericks and cynics Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Respondents: Nick Milton, Director and Founder, Knoco and Chris Collison, Director and Founder, Knowledgeable Morning coffee break Reflections on a personal journey: Making social Knowledging happen in global complex organisations Knowledge as object (information) versus knowledge as flows (interaction and knowledge sharing) Sharing knowledge formally versus sharing knowledge fragments SharePoint = KM? Collaboration in silos versus collaboration across boundaries Charting a new map social collaboration experience at work versus daily life experience Where do we go from here? Dr Bonnie Cheuk, Director, Global Head of Knowledge & Collaboration, Citi Transaction Services, Citi Knowledge sharing strategy to embed sustainability in all that we do ERM equips its staff with the resources to help our clients address the worlds most challenging sustainability issues. Diverse communication and engagement channels are in place to increase the conversation amongst staff, to share knowledge with the global ERM network and with clients, and to mobilise all staff on key global events. We actively support and reward collaborative behaviour to ensure we provide the best sustainable solutions to our clients and support the culture that every individual is part of a global organisation which thinks globally and acts locally. Dr Susanne Etti, Global Sustainability Program Knowledge Manager, ERM Networking lunch break Post-lunch address Nick Patience, Director of Product Marketing & Strategy, Recommind KM technology evolution not revolution: Know the data already in your organisation Too often organisations launch into new knowledge sharing solutions or new technologies without fully respecting the frameworks already in place. In many cases the technology is not the solution and the data already exists. Do you go for a big bang launch of a new service or provide incremental benefits based on the information and connections already available? Alan will examine a few alternatives, with an analysis of what you have, and see how to add to this, rather than replace it. Alan Boulter, Knowledge Management, Schlumberger, European MAKE award winner 2012 Driving strategic behaviour through technological change Aligning your portal strategy with overall business strategy Redesigning content around organisational processes Changing mindsets and ways of working Christine Rbner Hultmann, Head of Global Knowledge Management, COWI, Denmark Afternoon coffee break Joint conversation session: KM, social business, collaboration and technology Alan and Christine will be joined by Sue Mucenieks from Deloitte as they discuss the issues raised by the preceding three presentations. Is social business taking over from KM? Does KM Manager = Community Manager? Is technology a distraction? Can it actually drive behaviour? Panelists include: Alan Boulter, Knowledge Management, Schlumberger, European MAKE award winner 2012 Christine Rbner Hultmann, Head of Global Knowledge Management, COWI, Denmark Sue Mucenieks, UK Collaboration Lead, Deloitte, Global MAKE award winner 2012 Where should KM sit in an organisation? Considering the pros and cons of central and embedded roles Engaging and managing stakeholders Coping with change Gwenda Sippings, Head of Knowledge and Information Management, MDU KM and ICT supporting performance and value in one another Development and impact of social media tools in organisational design from examples implemented and developed since 2001 Use of KM techniques in building corporate ICT strategy and alignment SME Market development through knowledge days and knowledge networks supporting the delivery of ICT and economic growth Barney Smith, Interim Service Manager, ICT Commissioning & SRM, Bristol City Council Championing knowledge from within: Using business unit professionals to promote knowledge Building a consistent global network of volunteer champions Tackling issues such as leadership support and motivation Monitoring effectiveness how the champions have been important change agents for knowledge Lessons learnt and successes Louise Lorton, Global Advisory Knowledge Leader, Ernst & Young, Global MAKE award winner 2012

11:10 11:40

12:20

13:00 14:00 14:10

14:30

14:50 15:10

15:30

16:10

EXTENDED KEYNOTE WITH KNOWLEDGE CAF | Punished by rewards If the weight of scientific evidence shows that rewards undermine intrinsic motivation and that targets are gamed then why do we continue to use them? When we talk about knowledge sharing behaviours and how to motivate people to share this is a HOT topic. Most people believe in rewards and targets whilst all the scientific evidence shows that they not only fail to work they have a detrimental effect on performance. David Gurteen, Founder and Director, Gurteen Knowledge This session will incorporate the chairs closing remarks. Close of day one

17:20

CONFERENCE AGENDA
STREAM A
09:00 09:30 09:40
Registration and refreshments

DAY TWO THURSDAY 27 JUNE 2013

STREAM B

Chairs opening remarks Paul J Corney, Managing Partner, Knowledge et al and (Stream B) Victoria Ward, Partner, Sparknow KEYNOTE | KM and social innovation In this presentation Ron Young will share groundbreaking insights from a meeting of global experts held in Sri Lanka on 19th-22nd February 2013, arranged by the Asian Productivity Organisation, Tokyo, in which he was the lead expert, together with experts from the World Bank and experts from key Asian countries, in examining KM and social innovation. Ron Young, Chief Knowledge Officer, Knowledge Associates 10:10 10:20 | International Industry University: Is it a new trend or just a collaborative team? Vadim Shiryaev, President of SOMAR, Partner, KM Alliance Russia with Alena Zaytseva, Head of Knowledge Management Department, Corporate University of Russian Railways

10:20

Managing knowledge in a virtual organisation: Remembering who knows what where when A case study from an international public/private partnership developing medicines for tropical diseases. This presentation will explore: The challenges of managing knowledge assets in a virtual organisation How to capture and apply learning in an uncertain operating environment Using an expert network to enhance an organisations knowledge Chris Shilling, Amanuensis, THOR Photomedicine Morning coffee break Change and talking: KM and the move to flexible resource management at the Department for Education Reflections on a period of intense change in a major government department: Exploiting a perfect storm of changes in technology and management models how much control do we have? How do we make maximal use of the influence we are given? How do we make influence ourselves? How do we balance the cultural need for control with the innovation and creativity of emergent practises? How do we do this in the age of austerity? Mark Field, Team Leader Knowledge Management, Department for Education

Adopting a collaborative approach to tackle 21st century engineering challenges Knowledge management, social business and collaboration approaches with other organisations and professional engineering institutions New operating models growth opportunities by changing ways of working Pooling resources to achieve more together than apart Steve Perry, Head of Sectors and Communities, Institution of Engineering & Technology

11:00 11:30

Collaboration, knowledge sharing and the role of KM in a global private equity firm Actis is an emerging markets private equity firm with offices in 12 locations in Africa, Asia and Latin America, Actis has a strong desire to leverage the insight, intelligence and experiences gained in each region. Stuart was hired to introduce the tools, processes and behaviours necessary to encourage a strong knowledge sharing and collaborative culture. In this case study, he will discuss: Successful KM initiatives and reasons for success Challenges to implementation what hasnt worked and why Influencing and making change happen in a financial services environment Managing a global KM team the model that works for Actis Stuart Jackson, Global Knowledge and Information Manager, Actis

12:10

PANEL | Exploring the global trends in KM and collaboration More and more organisations conduct business internationally and collaborate globally as the world becomes a smaller place, and with an increasing number of Heads of KM having a global focus added to their job title and remit you cant afford to ignore what is going on in the other countries. Attend this panel discussion to find out what the focus of KM is on other continents is it collaboration, or learning or innovation? and to contribute your own views to this important topic. Ron Young, Chief Knowledge Officer, Knowledge Associates Carryl Allardice, Head of Knowledge and Information Management, Foreign and Commonwealth Office Dr Susanne Etti, Global Sustainability Program Knowledge Manager, ERM Louise Lorton, Global Advisory Knowledge Leader, Ernst & Young Networking lunch break The interactive dynamics of the knowledge economy The four components of the knowledge economy The combined interactions between these components Conclusion the risks of privatisation of knowledge Jean-Pierre Bouchez, Director Research & Innovation, Associate Professor, University of Versailles St-Quentin-en-Yvelines, France Producing collaborative meetings and products at the World Health Organisation Redesigning entire programmes of work to be collaborative To delve deeply into cultural enablers and blocks to collaboration To model collaborative practice in a self-reflexive way Alim Khan, Former Learning Officer, World Health Organisation with Professor Clive Holtham, Professor of Information Management, City University London

12:50 13:50

14:30

Measuring Proactive Reviews: A method of collaborative learning in organisations The method of Proactive Review started in Oracle in 2005 as a pilot project and reached full implementation in 2012. The Proactive Review is based on the assumption that we learn in a social context. The purpose of running Proactive Reviews is to improve business results by enabling individuals, teams and the organisation as a whole in this case in a fast growing company in the very competitive IT industry to learn consciously from experience. A Proactive Review consists of seven points phrased as questions and asked in a specific sequence by a neutral facilitator. Normally a Proactive Review lasts for three hours for 5-12 delegates. A Proactive Review may be run as a face-to-face meeting or remotely. Measurements on the method of organisational learning may be done before, during and after the Proactive Review has been run. None of the measurements are in kilos, gallons or dollars but nevertheless the measurements may draw a picture. Ditte Kolbaek Founder of Proactive Review, Researcher, PhD Student, Aalborg University, Denmark Afternoon coffee break Fuelling future R&D projects with past learning How transfer of learning underpins a strategic drive for cultural change Why learning from failure is critical to future success Whats different this time? The importance of an integrated, global approach Learning from failure Margaret McNaull, Head of Project Management Centre of Excellence, AstraZeneca Supporting transformation in the National Health Service Alison Turner and Rob Benson will share how KM is enabling new ways of working and service transformation following national reforms of the health service, including: Learning before through robust evidence reviews Learning during through development of collaborative tools Learning after by embedding lessons in organisational learning programmes Alison Turner Head of Knowledge and Evidence Management and Rob Benson, Knowledge Manager, NHS Birmingham, Black Country and Solihull Commissioning Support Unit

15:10 15:40

16:20

La grande finale: Learning in action at KMUK 2013 Let us finish KMUK 2013 with a reflection upon the last two days, and let us expand this reflection to generate ideas for the next KMUK. Ditte Kolbaek will lead this session. Ditte Kolbaek Founder of Proactive Review, Researcher, PhD Student, Aalborg University, Denmark This session will incorporate the chairs closing remarks. Close of conference

17:00

CONFERENCE 26-27 JUNE 2013 LONDON

KM
UK 2013
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