Sl. No. Particulars Page No. 1. Chapter - I

Determining The Effectiveness of Single Window System
CONTENTS
Sl. No. 1. Particulars CHAPTER I Introduction Literature review Design of the Study Page No. 1 1 2 2
Statement of the problem Scope of the study Objectives of the Study Research Methodology Data collection method
2. CHAPTER II
Limitations of the Study
Industrial Profile Characteristics of Banks Evolution of Banks Types of Banks Importance of Banks Importance services rendered by the Banks Commercial Banks Private Sectors Banks Public Sectors Banks CHAPTER III
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Belgaum Institute of Management Studies, MBA, Belgaum
Evolution of Syndicate Bank Organizational Profile Sponsor Banks of Syndicate Bank Organisation Structure of Syndicate Bank Objectives of Syndicate Bank Product and Services of Syndicate Bank Syndicate Bank Mission CHAPTER IV Results and Discussion with Charts and Graphs Code Sheet Findings Suggestions Conclusion CHAPTER V Appendix 1. Questionnaire 2. Bibliography
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Belgaum Institute of Management Studies, MBA, Belgaum
Executive Summary
The research is undertaken to determine the effectiveness of the contemporary (single window system) System Introduced by syndicate bank for which the research criteria is as mentioned below. Research object is to determine the effectiveness of the single window system. Primary data was collected by administration questionnaire of 100 customers. The questionnaire was specially framed to meet the requirement of the survey and the following details. Direct contact was made with the respondents through random sample to collect the needful information with reference to our objective as for to meet the survey requirements.
Bapuji Academy of Management And Research, Davanagere
CHAPTER I Introduction to the topic:

The title of the project report is the determination of single window with reference to Syndicate branch Harapanahalli. The common meaning of Single Window System is that every banking operation is being processed or executed though one counter. As the concept is new to the market, one has to know the effectiveness of single window system. As a project handler, we are interested to understand how effective the system is. The system is said to be effective, if it is feasible from the view point of customers and bankers as well. Now a day, every banking concern follows the system for its smoothing operation but the quality of the system is equally important. It should be fit from both the angles. As per the responses of the bankers, every banker has favorable impact on the system. To measure the effectiveness of the system the questionnaire was drawn which contains some question to solicit the information. Everything thing has been taken into account so as to conclude with the final results.
Literature review: The Syndicate bank a premium financial institution established in the year 1925 had introduced Single window system. A system, wherein all the services offered by the bank are provided at a single counter. The study is undertaken to determine the effectiveness of single window system.
Design of the study :

Title of the project:
Determining the effectiveness of the single window system of syndicate bank at Harapanahalli Branch.
Statement of the problem:

Today where every bank is offering the services which can simplify the banking system syndicate bank.A premium banking institution which is serving the customer community since past 82 years. And now which has introduced a unique system of banking that is the single window system. A system wherein all the services offered by the bank are delivered at a single counter. The syndicate bank now wanted to determine the feedback of the customer regarding the single window systems study is conducted in Harapahalli city to the level of satisfaction by this system and to know the awareness and further modification customer demand in this system.
Scope of the study:

The main purpose of the study is to know the customer response and awareness towards single window system and the level of satisfaction and further modification required in this system. The study is conducted in Harapahalli city.
Objectives of the study: Objectives of the study are as follows.

To determine the awareness of single window system To measure or the attitudes and beliefs about single window system To determine the further modification To know the demerits of this system. To determine the level of satisfaction through single window system.
Research Methodology:
Sampling size: a sample of 100 was chosen for the purpose of study. The sample consists of primary school teachers, high school teachers businessmen and other account holders of this bank. Sampling procedure: From the large number of account t holders o the bank, 100 customers were selected from the banks data base.
Data collection method: Primary data:

For a study of this nature of the data is primary data which is colleted through making survey, which is systematic collecting of information directly from the respondents.(questionnaire).
Secondary data:
This is been collected through the discussion with the staff of the bank, magazines, websites and other reference of the bank.
Measurement technique:
For this purpose measurement technique used for survey is questionnaire to collect information from the respondents. Having collected the information, the information was represented by using statistical tools like bar charts and pie charts.
Limitations of the study:

Since sample size is only 100, which is not true representative of the population as a whole. Information is partly based on secondary data and hence authenticity of the study can be visualized and is measurable Level of accuracy of the results research is restricted to the accuracy level with which the customers have given their answers and the accuracy level of the answers cannot be predicted.
CHAPTER - II
Industrial profile
Meaning of bank:
Bank is a institution which is governed by the central bank of the country and legally bonded this is the institution which collects the money from various channels (deposits, interest, money transfers) for a specified rate of interest and distribute the same money to various channels (loans, advances, overdrafts) for a specified rate of interest.
Origin of the term bank:

The English word bank is derived from the Italian word "banko", the Latin word "bancus", and the French word "banque" which means a Bench.
Definition of Indian banking regulation Act 1949

Sec 5(1) (c) of Indian banking regulation act 1949 before 31st March 1966 defines bank as "any company which transact the banking business in India"
Characteristics of the bank

Accepting the deposits from public on current, fixed, .and savings accounts. Allowing of withdrawal of those deposits by cheques, drafts, order or otherwise. Utilization of deposits in hand for the propose of lending or investment in securities Performing other activities called subsidiary services in addition to the principle activities of receiving the deposits and lending the funds. Performance of banking business as the main business. Using the term bank, banker or banking.
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Evolution of the banking:

The discovery of banking system was made in 2000 BC when the early civilizations started banking in form of money lending. The Babylonians, Romans, and Greece where developed a system of banking under which they used temples for money lending. In England banking business was developed during the region of Queen Elizabeth 1. These banks have given base for today's banking system in form of merchant bank, moneylenders, and goldsmiths.
Development of banking system in India:

The history of Indian banking was started from small number of small money lenders. With limited financial resources and developed to big financial institutions and commercial banks with huge financial resources. The development of Indian banking system can be considered under the following periods.
1. Banking business in ancient period: The Hindu scriptures stated that the system of banking was in practice informed of money lending during smriti period and Vedic period during this period the banking the Vaish community mainly carried out business. 2. Banking business in per independence period: During the per independence period banking business was primarily carried out by indigenous bankers [individuals or firms dealing in hundies and some times accept the deposits and money lenders [person who lends his own money mainly for consumption or for other domestic purpose].
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3. Development of Indian banking industry in post independence period: Various changes occurred in the Indian banking system after the independence such as: The banking regulation body Reserve Bank of India was nationalized on 1st January 1949. RBI's functions are 1. 2. 3. 4. 5. 6. Issue of currency notes. Acting as banker to state and government. Serving as banker's bank. Acting as the custodian of gold and foreign exchange. Development function. Control of credit.
The banking regulation act of 1949 was passed. The imperial bank was nationalized and converted into state bank of India on 1st July 1955. 14 major Indian commercial banks were nationalized on 19th July 1969.6 more
Types of banks
1. Commercial banks These are the banks, which accept the deposits from the public and lend them mainly for to commerce for short period these banks are also called as deposit banks.
2. Industrial bank or investment banks: Industrial banks are the banks, which provide the block or fixed capital to the industries.
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3. Agricultural banks: Agricultural banks are those, which provide the finance to the agriculture. Agricultural banks in India are organized on co-operative basis, which are of 2 types: Agricultural co-operative banks. Land mortgage or land development banks.
4. Exchange banks: Exchange banks are the banks, which mainly finance the foreign exchange business (export and import) of the country.
Importance of Banks
1. Bank mobilizes the small, scattered and idle savings of the people and makes them available for productive purpose (capital formation). 2. By offering attractive interest rates on savings of people deposited with them bank promote the habit of thrift and savings among the people. 3. By accepting the savings people, bank provides safety and security of the surplus money of the depositor. 4. Bank provides convenient and economical way of payment (cheque). 5. Bank provides convenient and economical way of transfer of funds from one place to another. 6. Bank helps the movement of the funds from regions they are not very useful, to the region where they can be used more profitably. 7. Influence the rate of interest through the money supply. 8. Bank helps trade, commerce, industries and agriculture by meeting the financial requirement.
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9. Bank directs the flow of funds into more productive channels. 10. Act as an intermediate between the depositors and the people who undertakes investment. 11. Bank creates the money.
Important services rendered by the bank.

1. Collection of interest and dividend on behalf of the customer as per there standing instructions. 2. Payment of insurance premium, subscription etc on behalf of the customer as per the standing instructions. 3. Purchase and sell the securities on behalf of the customers. 4. Remittance of the fund through mail transfer, telephonic transfer, telex transfer. 5. Issue of traveler's cheques. 6. Issue of gift cheques. 7. Issue of credit cards. 8. Provision of market information. 9. Issue of opinion report. 10. Issue of letter of credit. 11. Provision of guarantee. 12. Issue of solvency certificate. 13. Working as trustee. 14. Acting as executor and administrator. 15. Extension of teller system. 16. A TM facility. 17. Acceptance of the articles for safe custody.
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18. Acceptance of the securities for safe custody. 19. Provision of safe deposit locker. 20. Facility for exchange of mutilated and soiled notes. 21. Performance of factoring service. 22. Performance of merchant banking system. 23. Underwriting of shares and debentures. 24. Stock investment. 25. Mutual funds. 26. Portfolio management. 27. Housing loan. 28. Leasing.
Commercial banks
Commercial banks are the banks, which mainly deal with the business of collecting the deposits from the public repayable on demand or after the expiry of the short period, and granting mainly short-term credit to trade, commerce and industries, through a wide network of branches spread throughout the country.
Functions of the commercial bank: I. Fundamental functions:
1. Receiving of deposits: Deposits constitute the major source of funds for commercial banks. Commercial banks receive the deposits from the public on various accounts such as: Current account. Savings banks account.
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Fixed deposit account. Recurring deposit account.
2. Lending of funds: Lending of funds constitutes the main business to of commercial banks. The major portion of the funds of the commercial banks is employed by way of advances, as advance forms the chief source of profit for the banks. The bank lends the money in form of: Loans. Overdrafts. Cash credit. Discounting of bills.
3. Investment of funds in securities

Investment of funds in securities is one of the important functions of commercial banks. They invest considerable funds in government and industrial securities. In India commercial banks are required by statute to invest a good portion of their funds in government and other approved securities.
4. Creation of money or creation of credit:

The bank will create the money in the following ways: By allowing loan. By allowing overdrafts. By providing the cash credit. By discounting the bills of exchange.
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By purchasing securities. By purchasing the fixed assets.
II.
Subsidiary functions:
The bank renders some additional services to earn goodwill and new customers. Services such as: Agency services: The services rendered by the banker as an agent of his customer are called agency service. Including 1. Collection of money on behalf of his customer. 2. Making the payments on the behalf of his customer. 3. Purchasing and selling the securities on behalf of his customer. 4. Advising the customer regarding the stock exchange investments. 5. Arranging remittance of funds on behalf of customer. 6. Acting as trustee, executor, administrator or attorney of customer. 7. Serving as respondent and representative of customer. 8. Rendering of merchant banking service.
General utility services: The important general utility services rendered by the banks are: 1. 2. 3. Safe custody of valuables. Dealing in foreign exchange business. Issuing of travelers letter, letter of credit, circular notes,
and travelers cheques.

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4. 5. customer 6. securities.
Acting as referee. Collecting information about other business for
Underwriting of shares, debentures and government
Types of commercial banks:

1. Classification of commercial banks on the basis of systems: Pure banking
Pure banking is a system under which commercial banks accepts the deposits from the public and lend them only for short period [less than a year] to industries and commerce. In other words under this system commercial banks do not lends money for long period to industries.
Investment banking
Investment banking is the banking in which the commercial banks will provide long term and medium term finance to the industries either by subscribing there shares or debentures or by underwriting there shares and debentures. They also provide the technical guidance to the industries.
Mixed banking
This is the system under which the banks will provide both, short term and long term finance to the industries.
2. Classification of the commercial banks on the basis of

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structure: Group banking or Holding company banking

Group banking is the system under which a group of banks separately incorporated are bought under the control of a holding company.
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Chain banking
Chain banking s the system where a group of banks "incorporated separately are bought under common control by a device other than holding company say, through a group of persons owning and controlling number of independent banks.
Correspondent banking
Correspondent banking system is the system under which unit banks in small town are linked with big correspondent banks situated nearby big cities and the big correspondent banks in big cities are linked with still bigger banks in very important financial centers.
Branch banking
Branch banking is the system under which an individual bank carries their business with network of branches spread throughout the country.
Unit banking
Unit banking is the system under which an individual bank carries on its business either through a single office or through few offices. It is also known as localized banking.
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3. Classification of Indian commercial banks The Indian commercial banks are broadly classified into two types: 1. Private sector banks. 2. Public sector banks.
Private sector banks

Private sector banks are referred to commercial banks other than public sector commercial banks these are the branches, which are owned and controlled by private entrepreneurs. Private sector banks comprise two categories of private sector bans they are: 1. Private sector Indian bank. 2. Private sector foreign banks.
Private sector Indian bank: These banks are owned and controlled by Indian entrepreneurs. The examples for such banks are: UTI Bank ltd. ICICI Banking Corporation ltd. HDFC Bank ltd. Centurion Bank ltd. Global Trust Bank ltd. Time Bank ltd. Bank of Punjab ltd. IDBI Bank ltd.
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Private Banks can be further classified as:

1. Scheduled Banks. 2. Non scheduled Banks.
Scheduled Banks: Scheduled banks are those banks, which are included in the second schedule of reserve bank of India act 1934. Act 1965 co-operative banks are also included in this schedule. Again the foreign banks are also included in the second schedule of the reserve bank of India act 1934. The commercial banks are scheduled in the second schedule only when they satisfy the following conditions: a) They have paid up capital and reserve of Rs5 lakh or more. b) They satisfy the Reserve Bank of India that their affairs are not being conducted to the detriment of the interest of the depositor.
Non-scheduled Banks:
Banks, which do not satisfy the above conditions, and so not included in the second schedule of Reserve bank of India act I 934are called non scheduled banks.
Public Sector Banks:

The public sector banks are the banks, which are owned by the central government either directly or through reserve bank of India they are also referred to as national banks, which are established by the special act passed by the parliament.
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Public sector banks can be further classified into two categories:

1. 2. Nationalized Banks. State Banks Group.
Followings are the nationalized banks of India: 1. 14 commercial banks with the deposit of Rs 50 crores or more nationalized or taken over by government of India on 19th July 1969 under banking companies act 1970. Those are: Central Bank of India. Bank of India. Punjab National Bank. Bank of Baroda. United Commercial Bank. Canara Bank. United Bank of India. Dena Bank. Union Bank of India. Allahabad Bank. Syndicate Bank. Indian Overseas Bank. Indian Bank. Bank of Maharashtra. Corporation Bank
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2.
commercial banks with demand and time liability exceeding Rs. 200 crore are
nationalized as on 31st March 1980 under the Banking Act 1980 those 6 banks are Andhra Bank Corporation Bank New Bank of India Oriental Bank of Commerce Punjab and Sindh Bank Vijaya Bank Further due to the merger of New Bank of India and Punjab National Bank the number of nationalized banks comes down from 20 to 19.
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CHAPTER III ORGANIZATION STUDY

EVOLUTION OF SYNDICATE BANK
Brief History
Established on 20th October, 1925 by three great visionaries viz. Dr. T.M.A. Pai, Mr. Upendra Ananth Pai and Mr. V.S. Kudva of Dakshina Kannada District of Karnataka State, which has a unique distinction of producing many great Banks and Bankers. The business of the Bank commenced on 10th November, 1925 in a small room in the temple town of Udupi with only one employee. The Bank was then called "Canara Industrial and Banking Syndicate Ltd". The authorized capital of the Bank was Rs.1, 00,000/- and the paid-up capital was only Rs.8, 000/-. The success story of Syndicate Bank (name changed in 1964) is a story of a great institution which could build itself from small beginnings to its present stature, mainly through the concept of SERVICE TO THE COMMON MAN inspired by the dynamic and enlightened leadership provided by stalwarts like Dr. T.M.A. Pai and Mr. T.A. Pai. The Bank adopted progressive policies and innovative pro grammes under their leadership and thus became a harbinger of a model banking policy suitable not only to India, but also to all other developing countries. The progress of Syndicate Bank has been synonymous with the phase of progressive banking in India. Spanning seven decades of pioneering expertise, the Bank has created for itself a solid customer base comprising of two or three generations. Being firmly rooted in rural India and understanding the grass-root realities, the Bank's perception had vision of future India. It has been propagating innovations in Banking and also has been receptive to new ideas, without however getting uprooted from its distinctive socio-economic and cultural ethos. It has never been a conduit to syphon off the resources from rural backward areas, to strengthen the urban region. Its philosophy of growth by mutual sustenance of both the Bank and the people has paid rich dividends. The Bank has been operating as a catalyst of development of the small people and poor regions.
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The abode of Lord Krishna in coastal Karnataka with a capital of Rs.8000/- by three visionaries - Sri Upendra Ananth Pai, a businessman, Sri Vaman Kudva, an engineer and Dr.T M A Pai, a physician - who shared a strong commitment to social welfare. Their objective was primarily to extend financial assistance to the local weavers who were crippled by a crisis in the handloom industry through mobilizing small savings from the community. The bank collected as low as 2 annas daily at the doorsteps of the depositors through its Agents under its Pigmy Deposit Scheme started in 1928. This scheme is the Bank's brand equity today and the Bank collects around Rs. 2 crore per day under the scheme. The progress of Syndicate Bank has been synonymous with the phase of progressive banking in India. Spanning over 80 years of pioneering expertise, the Bank has created for itself a solid customer base comprising customers of two or three generations. Being firmly rooted in rural India and understanding the grassroots realities, the Banks perception had vision of future India. It has been propagating innovations in Banking and also has been receptive to new ideas, without however getting uprooted from its distinctive socio-economic and cultural ethos. Its philosophy of growth by mutual sustenance of both the Bank and the people has paid rich dividends. The Bank has been operating as a catalyst of development across the country with particular reference to the common man at the individual level and in rural/semi urban centres at the area level.
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ORGANIZATIONAL PROFILE: SYNDICATE BANK IS A INDIAS LARGEST BANK Asset 105 lack crore 17 million customers and growing 10.36 million savings bank and 0.27 million account customers 2014 branch in India 1 overseas branch in London Other share holders 28% Deposit taking company in Dubai 2 Foreign exchange company 506 ATMs in India 620 core banking solutions 35 Regional offices in India 7 day banking facility is introduced in 209 Branches Extended business hours introduced in 603 Branches Tele banking facility introduced in 245 Branches Syndicate bank all 2014 braches are computerized extending accurate and prompt services In 1995 syndicate bank was established Hi-Tech Agriculture Brands E- Banking has been launched at 588 Branches located in 234 centers across the country as on 19th June 2006. Strong corporate Governance Powerful Brand Equity
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Comprehensive Range of Products & services

Achieving leadership Across Product and Customer Segments Indias leading universal bank Full range of products and services for corporate and retail customers in place; Focus on Retail loans in general and housing loans in particular Targeting Mid Corporate, high value SSIs and personal banking customers Increased profitability through cross selling, operational restructuring and increased investment in technology leading to reduction in transaction cost Focus on capturing and retaining most profitable customers
Sponsor Banks of Syndicate Bank:

The syndicate bank has 5 Regional Rural Banks that are incorporated differently which have the different system of management doing their business independently but they are the part of the syndicate banks groups. The Regional Rural Banks sponsored by syndicate banks. They are: Karnataka Vikas Grameen Bank in Dharwad. Gurgaon Grameen Bank in Hariyan North Malabar Kannur in Kerala Prathama Grameen Bank in Moradabad in U.P. Andhra Vikas Grameen Bank in Andhra Pradesh. Each of the sponsored bank is an autonomous institution there are in depended in their day to day activities the syndicate bank has only the general power of direction control and supervision over the sponsored banks.
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HEAD OFFICE AT A GLANCE
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Organizational structure of Syndicate Bank at Bailhongal Branch
Branch Manager
Filed officer
Marketing Manager
Finance Manager
Manager For Business Planning
HR Manager
Asst. Marketing Manager
Asst. Finance Manager
Asst. H.R Manager
Marketing Executives Branch Manager
Accountants Branch wise
Training
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SYNDICATE BANK ORGANISATIONAL STRUCTURE
BOARD OF DIRETORS
CHAIRMAN & MANAGING DIRECTOR
EXECUTIVE DIRECTOR
General Managers Portfolios 1. Credit Department 2. Planning & Dev Department 3. Recoveries Department 4. Dept. of Information Technology 5. Treasury & International Banking Divn. 6. Risk Management & Monitoring Dept. 7. Priority Sector Credit Dept 8. Central Accounts & Legal Dept 9. Personnel Department 10. Inspection Department 11. Vigilance Department
GM Offices/Regional Offices -35 Objectives of the Syndicate Bank 1. To extend banking facility in the country especially in rural areas, and semi urban areas thereby encourage rural savings and mobilize those savings for the economical Branches - 2012 development of the country. 2. To cater the credit needs of the rural areas. 3. To extend financial help for the establishment of ware Housing and marketing
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securities in different part of the country. 4. To grant the financial facilities to the small-scale industries in the country. 5. To provide remittance facilities to commercial banks and co-operative banks.
Products and Services ATM services (syndicate bank networked ATM services)
Syndicate Bank offers you the convenience of over 506 ATMs in India, already the largest network in the country and continuing to expand fast! This means that you can transact free of cost at the ATMs of Syndicate Bank Group (This includes the ATMs of Syndicate Bank as well as the Associate Banks - namely, Union Bank of India, Vijay Bank, Uco Bank, UTI Bank, Bank of India, Indian Bank, etc., using the Syndicate Bank case plus card.
Tele Banking:
Syndicate Bank was introduced Tele Banking facility in 245 branches. Round the clock access regarding account details, balance enquiries transfer of funds can be made from one account to anther and Utility bills like electricity, telephone, etc; can also be paid
Internet Banking:
The Syndicate Bank is accessible from your home office or while you are traveling. A login password and transaction password has to be obtained, with these passwords you can login and View account transactions, effect transfer of fends, open a Term deposit, Place requests for issue of cheque books, demand drafts etc., The Internet banking portal of syndicate banks enables its retail banks
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customers to operate their accounts all across. India is removing the restrictions imposed by geography and time. Its a platform that enables the customers to carry out their banking activities from their desktop, aided by the power and convenience of the Internet. Availing the Internet banking services, you can do the following normal baking transactions online:
Any Branch Banking:

Banking is no longer restricted to the physical boundaries of your Branch premises. You can get cash payment of your cheque up to a limit in any other CBS branches, get collection of your cheques, purchase DDs, MTs, etc., are get online transfer of funds.
Salient Features:
Fast remittance facility Credit is afforded within 24 hours. Any number of remittances per day is permitted. Amount is directly credited to beneficiary account. Scope for frauds involving processing of paper instruments is absent. Built in security. 34
Syndicate e-banking
Syndicate bank is committed to improve the quality of service to its clientele through extensive induction of technology in its day to day operations. It has lunched a major initiative on the IT front through implementing the centralized Banking solution (CBS) which is known by the brand name syndicate e-banking, launched at Delhi, Mumbai, Banglore, and Manipal. E- Banking has been launched at 588 Branches/Offices located in 234 Centres across the country as on 19th June 2006. The e-banking branches will have single window system facility for all types of banking transactions, longer business hours, free ATM card, instant funds transfer, personalized cheque books etc.,
Safe Deposit Locker The Syndicate bank offers the facility of Safe Deposit Lockers to the public for safe keeping of the valuables articles and the locker rent depends on the size of the lockers. And the centre in which the branch is located.
Safe Custody Service: The bank accepts for safe keeping important documents like deposit re Receipts, share certificates, securities, will and sealed covers etc, subject to prevalent guidelines at its branches for nominal fee. The customers may also utilize the facility for collection of interest on such securities kept in safe custody with the bank at the prescribed charges.
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Our Special Products in Syndicate -e-banking :

Premium Savings Account:
Syndicate Bank has launched premium savings account. This facility is available Centralized Banking Solutions branches only, and it is higher earnings with easy liquidity. As and when there is need for funds in savings account, the fixed deposits is broken prematurely without any penalty in units of Rs.1000/- and swept into the savings account to the extent of meeting the need.
Special Premium Savings Account:

Syndicate Bank has launched premium savings account .This facility is available Centralized Banking Solutions branches only, and it is higher earnings with easy liquidity. As and when there is need for funds in savings account, the fixed deposits is broken prematurely without any penalty in units of Rs.1000/- and swept into the savings account to the extent of meeting the need.
3.
Term Deposit Products Fixed Deposit scheme: This scheme is motivating save money to the fixed Deposit Accounts Holders this helps to regular interest earnings facially. Vikas Cash Certificate: Syndicate bank has Launched Vikas Cash Certificate, this facility available at all Syndicate bank branches.
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Syndicate Suvidha Deposit: Per purchase of any consumer durable including computers it helps to all types of costumers. Partial withdrawal in multiples of Rs. 1000/- allowed No restriction on frequency of withdrawals No penalty to be charged in partial withdrawals.
Social security Deposit: Social security deposit helps to any ideal monthly or quarterly plan Senior Citizens Security Deposit If you are over 60 years of age, you can avail of exclusive Senior Citizen Deposit Plan and earn a differential rate of interest, higher than the rates on any other plan. Quick Money Deposit: A Fixed deposit with overdraft facility Minimum amount of deposit Rs. 25,000/ and in multiples of Rs. 1000/Period 12 months to 60 months Overdraft fixed at 80% of amount of deposit No service/folio / cheque book charges Premature withdrawal permitted subject to penalty norms applicable.
Cumulative Deposit: An ideal scheme for monthly savings Uniform monthly installments of minimum Rs. 100/- and thereafter in multiples of Rs. 10/Bapuji Academy of Management And Research, Davanagere
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Period of Deposit -12 months to 120 months No penalty if installment is delayed but paid during same calendar month. Nominal penalty if installment delayed belayed calendar month. Penalty may be set off against payment of equal number of advance installments.
TDS on interest not applicable.
Pigmy Deposit A daily savings scheme at your doorsteps.

Minimum Amount of deposit Re. 1/Amount may be deposited daily/weekly/monthly Period of deposit 63 months Premature withdrawal permitted with certain conditions Authorized Agent i.e. pigmy agent collects money for deposit in to Pigmy Deposit A/c at your door steps. TDS on interest not applicable.
Loan Products:
Personal Loan products The Bank is meeting varied personal credit requirements of different classes of people through the following loan schemes under personal banking. Please click on to the product for which, details are to be known.
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SyndSaral : Permanent employees of Govt. Censes companies, sound financial firms teachers, professionals, staff of school Colleges & Pensioners. 12 months gross salary subject to Maximum of Rs 3 lacks where salary is not credited to the bank. Gross pension subject to Maximum of Rs 2 lacks, depending upon age of the pensioner. 12 months gross salary with no ceiling if salary is credited to our Bank.
Synd Rent: Eligibility: Bonafide owners of commercial or residential property. Legally let out on lease/rental agreement to reputed institutions/companies. Quantum: Maximum of 75% of rent receivable (less TDS) by owner for whole or part lease period not exceeding 60 months Security: Mortgage of property being let out/ or alternate property with Realizable value not less than 150% of loan amount. NSC/KVP/IVP or Banks own deposit equivalent to 110% of loan amount. Repayment: EMI
AGRICULTURE LOAN PRODUCTS
Syndicate Farm House Scheme

The scheme is meant for farmers to enable them to have a decent dwelling
house, which also takes care of other requirements such as cattle shed, drying yard, farm implements shed. Credit support is extended up to a limit of Rs. 10 lakh for construction of 39
farmhouse. Loans for repair of damaged houses are also extended in rural and semi-urban areas up to Rs. 1.00 lakh. Loan is available to purchasing ready built house and also construction of
additional farmhouse. Maximum repayment period is 20 years for new farmhouse and five years for repair of farmhouse and the repayment period is linked with the cash flow. The borrower should be an agriculturist with assured source of income and
should not with assured source of income and should not be more than 55 years of age Margin to be contributed is 25% of the estimated cost of construction / repair. Interest at Sub-PTLR No conversion of land is necessary and no income proof insisted
Farm Mechanization Schemes

Medium to long-term loans are extended to farmers for Purchase of Tractors Power tillers and Small H.P. Tractors. Combine Harvesters Threshers and Sugarcane Crushers Sprayers, Dusters and other equipments
Finance for Hi-tech Agriculture

Medium to long term loans are extended for Tissue Culture and establishment of Green Houses Mushroom Production and Processing
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Production of Fruits, Vegetables and Cut Flowers Export of Horticultural Products Traditional and non-traditional Plantations Aquaculture Agro-processing Industries Aromatic and Medicinal Plants Cold Storage units
Development of Irrigation Infrastructure

For greater and sustained production Medium to long term loans with repayments up to 15 years Construction of open wells bore wells, tube wells, check dams, irrigation tanks and pump sheds. Repair of existing wells. Laying out pipeline, sprinkler and drip irrigation system. Lift irrigation projects Repayable in convenient quarterly/half yearly/yearly installments Loan amount is linked with approved project cost Composite developments can also be taken up
Land Development Schemes

For increasing productivity Leveling of land
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Contour Bunding and terracing Land reclamation and to treat Acid and Alkaline soils Surface and subsurface Drainage System Application of fresh soils to the garden Fencing including electrical fencing
Rural employment generation programme

Here is an attractive scheme for those who want to start a village/cottage industry or establish a service sector unit in a village under food and agro based sector, polymers and chemicals, engineering and non-conventional energy, forest based activities, mineral based units etc. Individuals, trusts, co-operatives and institutions can have projects with investments up to Rs. 25 lakhs. The population of the area where the unit is located should not exceed 20000.
Scheme for Financing construction / Renovation / Expansion of Rural Godowns

Bank is extending rural godown loans on liberal terms as follows: Eligible borrowers:
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Individuals, Farmers Group of farmers / growers Partnership / proprietary firms Non Government Organizations Companies, Corporations, Co-operatives Ago Processing Corporations APMCs Self help Groups Federations Marketing Boards etc.
Syndicate-e-banking
Syndicate Bank is committed to improve the quality of service to its clientele through extensive induction of technology in its day to day operations. It has launched a major initiative on the IT front through implementing the Centralized Banking Solution (CBS) which is known by the brand name "Syndicate-e-banking.
This project had envisaged the networking of 200 strategic branches over a 3 year period to provide anywhere, anytime, anyhow banking. The target of 500 was surpassed and Bank completed CBS computerization of 529 branches/Offices as on 31.03.2006 These branches were expected to render state of the art services in a hi tech environment. The Bank aims to widen its clientele base with particular focus on tech savvy younger generation customers.
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The e-banking branches will have single window facility for all types of banking transactions, longer business hours, free ATM cards, instant funds transfer, personalized cheque books etc. Corporate customers will have remote login facility by which they can conveniently access their account from their premises or while on the move. E-banking has been launched at 588 Branches/Offices located in 234 Centres across the country as on 19th June 2006. Our e-banking customers can access 378 of our ATMs that are on "Any Branch Banking" network. Six of the Public Sector Banks namely Bank of India, Indian Bank, Syndicate Bank, United Bank of India, Union Bank of India and Dena Bank have come together and already set up value added shared ATM network under the banner of
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SYNDICATE CASH MANAGEMENT SERVICES We address the following top concerns of yours as the demands of treasury management force you to look for a trustworthy Banker to entrust your Cash Management Service requirements. Are you tired of tracking fate of your receivables? Is your financial manager spending sleepless nights trying to figure out the likely funds position tomorrow and the day after? Is timely and accurate MIS critical to your operations? Do you want assured payment-on-schedule for your payables? Stop Worrying! We have one-stop-solutions for all the above.
Syndicate Cash Management Services [SCMS] move cash and information for you We understand your concerns and we have structured solutions that exactly meet your expectations. We also offer good quality query resolution. Look at our core strengths country] Contemporary Technology What is more, all these will be at your disposal if you choose to use our services now! Incidentally, all these from the first Public Sector Bank that launched Centralized Banking Solutions [CBS] to elevate you from a Branch customer to a Bank customer. Network coverage [1400 locations covering length & breadth of the
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Treasury management
While on one hand, your business plans dictate reaching deep into the countrys semi urban and rural markets, you suddenly find that you need a Cash Management Services Provider who has a good geographical coverage. On the other, your treasurer finds that he needs committed account credits & disbursements along with timely and accurate MIS. At Syndicate Bank, we cater to both these requirements. We have an extensive reach of branch network, contemporary technology platform and high service delivery levels as our core competencies. We invite you to leverage our competencies to optimize your treasury management. All our products are designed to give peace of mind to the Treasurer and guaranteed to take away the burden of liquidity management.
Coverage
SCMS is available currently from over 253 important commercial centres across the country including exotic locations like Portblair and Lakshwadeep. Any other centre from our network of 1400 locations is available on demand. Click here to see a list of state wise CMS locations [for Local Product] for your ready reference.
Contemporary Technology
Syndicate Bank is a preferred banker to many top Foreign Banks and top Corporates and 17 million retail customers across India. We have an online real-time technology using internationally renowned core banking software, Flex cube from I flex Solutions & Cash In software for Cash Management Services from Cash Tech
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both running over a countrywide WAN designed to provide maximum convenience to the Banks Customers. OUR MISSION The Mission articulated for each of the functional area of the Bank is highlighted below: Resources: To achieve global deposits of Rs. 76 thousand crore by March 2007 with emphasis on low cost resources by planned strategic initiatives including branch expansion, aggressive marketing and active involvement of each and every employee of the Bank.
Advances: To build a qualitative asset base of around Rs. 51 thousand crore by March 2007 to augment the income portfolio of the Bank.
Business: To achieve global business of Rs. 127 thousand crore by March 2007 and attain Rs. 240 thousand crore by 2010.
Profitability: To make every branch a profit centre to earn a net profit of minimum Rs. One thousand crore by March 2007 and ensure best possible returns to the stake holders value.
Management of Assets: To focus on improving the quality of asset portfolio by avoiding slippage of assets to NPA and to strive to upgrade the existing nonperforming assets to performing assets, bringing down gross NPA level below 2% and Net NPA below 1%.
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Human Resources & Organization Structure: To mould and strengthen the organizational structure to meet the future Business requirements and challenges. To redefine and redevelop peoples management techniques so as to unleash human potential, drive growth and nurture leadership of high quality corporate governance.
Customer Relationship Management: To fine-tune our marketing strategies to meet the ever-growing market demands, to ensure that our products and services adapt to the changing needs and expectations of the customer, to provide the customer the ideal banking ambience, to reorient our publicity so as to provide increasing visibility to our Brand, to get our branches / offices ISO 9000 compliant.
Risk Management: To continuously upgrade the Risk Management systems & processes, imbibe risk management in business activities and implement Basel II requirements for the benefit of all stakeholders.
Information Technology: To bring minimum of 80% of the Banks business under Centralized Core Banking network by March 2007 spanning minimum of 1500 branches across the country, supplemented by additional delivery channels with 800 ATMs, backed by a comprehensive fail safe Business Continuity Plan.
Forex and Treasury: To profitably manage the Forex and investment assets of the Bank to achieve a dealing room turnover of Rs.535 thousand crore by March 2007 and a net profit exceeding Rs.105 crore.
Para Banking: To achieve insurance premium collection of nearly Rs.180 crore with a commission income of Rs.20 crore, a credit card base of 1 lakh that brings in net
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earnings of a minimum of Rs.3.50 crore and a debit card base of 15 lakh fetching a net revenue of Rs.25 crore.
Inspection: To migrate progressively from the present transaction oriented inspection system to a risk based audit exercise enhancing the effectiveness of risk management, control and governance processes.
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Earlier System
Accounts department Cash department
Customer
Tender the instrument for withdrawal
Receive token and go to cash counter
Wait till the tern comes
Tender token
Receive cash
SWO
Verify the Particulars
Issue token to customer
Enter the system
Send the instrument to the case manager
Receive the instrument and verify the particulars on the screen
Call for token and verify.
Pay cash token and
Case Manager
Verify the signature
Recall the particulars on the screen and verify
Retain the
instrument
Authorize the transaction
Enter the transit voucher book (TVB)
Sent TVB to the cash counter
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Single window system
Customer
Tender the instrument
Receive cash
SWO
Verify and enter in the system
Give the instrument to the case manager
Verify the transaction authorized and pay cash
Retain the instrument
Case Manager
Verify the particulars on the screen
Verify the signature
Authorize the transaction
Give the instrument to the single window
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INTERNET BANKING The Internet banking portal of Syndicate Bank, enables its retail banking customers to operate their accounts all across India, removing the restrictions imposed by geography and time. It's a platform that enables the customers to carry out their banking activities from their desktop, aided by the power and convenience of the Internet. Availing the Internet banking services, you can do the following normal banking transactions online: Account funds transfer across India. Third party transfers in the same branch New account opening Demand Draft requests Standing instructions New Cheque book request and much more.
Apart from these, the other salient value-added features available are: Railway tickets booking, Utility bill payments LIC and other insurance premium payments, SYNDICATE BANK Mutual funds Investments Remit Subscription to PPF account, Credit card dues payments, Deposit your taxes, Donations to your religious inspirations Donations to Red Cross and such other organizations 52
SAFE DEPOSIT LOCKER For the safety of your valuables SYNDICATE BANK offers their customers safe deposit vault or locker facilities at a large number of our branches. There is a nominal annual charge, which depends on the size of the locker and the centre in which the branch is located.
DEPOSIT SCHEMES CURRENT ACCOUNT Syndicate Bank understands that every business requires a transparent and efficient banking services support to meet its day-to-day financial requirements. Syndicate Bank thus offers to serve their financial requirements giving them maximum financial leverage for their money and saving their time and cost. While Syndicate Bank takes care of their financial needs, current account holders take care of their customer. Keeping the value of customers time and money in mind, Syndicate Bank Current Account is designed to give customer the very best of services.
SAVINGS BANK ACCOUNT Syndicate Bank brings to you the Syndicate Bank Savings Account, which helps you plan and save for your future financial requirements. Your savings are completely liquid, and earn competitive interest in our safety. Syndicate Bank offers two different kinds of Savings accounts- Savings account and Savings account plus.
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TERM DEPOSITS Syndicate Bank offers avenues, which will help customer to earn a higher income on their surplus cash by investing that money with Syndicate Bank.
SENIOR CITIZEN DEPOSIT SCHEME If you are over 60 years of age, you can avail of exclusive Senior Citizen Deposit Plan and earn a differential rate of interest, higher than the rates on any other plan.
INTERNATIONAL BANKING International banking services of syndicate bank are delivered for the benefits of its Indian customers, non-resident Indians, foreign entities and banks through a network of 2000 branches and extension counters, including branch London the network is augmented by a cluster of overseas and NRI branches within India and correspondent links with over 300 branches, the world over. Banks agency arrangements exchange companies abroad further underline the Banks International presence. The bank has carved a niche for it self in the UK with a branch located in London. Indians banks and corporates are able to avail single window GBP services from the banks London branch. Spreading its arms around the world, syndicate bank, international banking delivers the full range of cross-border finance solutions through its three wings the
54
domestic division, the designated branches and the international division.
CORPORATE BANKING The Syndicate Bank's powerful corporate banking formation deploys multiple channels to deliver integrated solutions for all financial challenges faced by the corporate universe. The Corporate Banking Group and the National Banking Group are the primary delivery channels for corporate banking products.
PROJECT FINANCE Project Finance Strategic Business Unit A one-stop-shop of financial services for new projects as well as expansion, diversification and modernization of existing projects in infrastructure and non infrastructure sectors.
PRODUCTS AND SERVICES (INDUSTRIAL SECTOR) Working Capital Finance Syndicate Bank offers working capital finance to meet the entire range of short-term fund requirements that arise within a corporate's day-to-day operational cycle. The Syndicate Bank working capital loans can help your company in financing inventories, managing internal cash flows, supporting supply chains, funding production and marketing operations, providing cash support to business expansion and carrying current assets. Syndicate Bank's working finance products comprise a spectrum of funded and non-funded facilities ranging from cash credit to structured loans, to meet the different demands from all segments of industry, trade and the services sector. Funded
55
facilities include cash credit, demand loan and bill discounting. Demand loans are considered also under the FCNR (B) scheme. Non-funded instruments comprise letters of credit (inland and overseas) as well as bank guarantees (performance and financial) to cover advance payments, bid bonds etc. The Syndicate Bank has formed a dedicated Project Finance Strategic Business Unit to assess credit proposals from and extend term loans for large industrial and infrastructure projects. Apart from this, project term loans for medium sized projects and smaller clients are delivered through the CAG and the NBG. In general, project finance covers Greenfield industrial projects, capacity expansion at existing manufacturing units, construction ventures or other infrastructure projects. Capital-intensive business expansion and diversification as well as replacement of equipment may be financed through the project term loans. Project finance is quite often channeled through special purpose vehicles and arranged against the future cash streams to emerge from the project. The loans are approved on the
basis of strong in-house appraisal of the cost and viability of the ventures as well as the credit standing of promoters.
Provision for industrial finance

The Syndicate bank has been placing greater emphasizes on industrial finance it has provided financial assistance to large scale as well as small scale industries the various forms of industrial finance provided by the Syndicate Bank are: 1. It provides finance to large industries such as iron and steel, petroleum, engineering, cotton and other textiles, electronics, sugar etc. 2. The bank has extended nursing assistance to the suck but viable units under the
56
aegis of the board of industrial and financial reconstruction. 3. The Syndicate Bank also providing financial grants to small scale industries.
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CHAPTER - IV
ANALYSIS OF THE DATA 1. How long have you been the customer of this bank? a) Since 1 year b) Since 2-5 year c) More than 5 year
Since 1 Year Since 2-5 Years Since more than 5 Years
15% 23% 62%
Duration of the Customership

70% 60% 50% 40% 30% 20% 10% 0% 62%
Customer Response
15%
23%
Since 1 year
Since 2-5 years Since morethan 5 years
Opinion
Interpretation: The objective of the question was to know the period for which the customers are the account holders of the bank. This will reflect the relationship with the bank. 62% of the customers have been the customers of this bank since last 5 years. This question is aimed to understand the duration of the customer ship of the customers and this will help us understand the changes occurred after introducing Single Window System. Before 5 years there was no single window system but now this bank has been following this system regularly for its smooth operation.
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2. Bank has introduced Single Window System for its operation Since last 6 months. Do you know this? a) Yes b) No
If yes move to next question. Yes No 82% 18%
Awareness of the Single Window System

100% 80% 60% 40% 20% 0% Yes No 82%
Customer Response
Yes 18% No
Opinion
Interpretation: Among the 100 customer, 82% of the customers are aware of single window system and another 18% of the customers are not aware of this system. Most of the customers have availed the full benefit of this system. It is the common concept that every bank is following this system for improvising the effectiveness of single window system. The response from the respondents about the awareness of this the system will help the banker to understand awareness level among the existing customers. 82% of the customers are aware of the system and this will be plus point to the bank.
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3. Have you ever availed the benefit of this system in this bank? a) Yes b) No Yes No 84 % 16 %
Utilization of the System 100% Customer Response 80% 60% 40% 20% 0% Yes Opinion Interpretation: As syndicate bank has introduced this system for the better services for its customers. 84% of the respondents have availed the full benefit of single window system and other 16% of the respondents are just aware of the concept, but they have not taken the full benefit of the system. This was questioned to know the customers or the account holders responses to the system. Though the customers aware about the system, some times they may not avail the benefit of the system. If they are taking the benefit of the system then we can find the effectiveness of the system in the banking organization. 16% No Yes No
84%
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3.1 If yes, how many times a) 1 time b) 2-5 times c)More than 5 times 25% 45% 30%
1 time 2-5 times More than 5 times
Benefit from Syndicate Bank

45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 45%
Customer Response
30% 25%
1 time 2-5 times more than 5 times
1 time
2-5 times more than 5 times
Opinion
Interpretation: We can understand the effectiveness of the system if the customers are availing the benefit of the system. To understand the effectiveness of the system, we must look at the times up to which they have used the system. As per the survey it is found that 45% of the account holders have availed the benefit of the system 2-5 times. 25% of the respondents have availed the benefit of this system once in the life time of the bank. 30% of the respondents have availed the benefit of this system more than five times. This will make process still easier to make the operation effectively.
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4. How satisfied are you with this system? a) Satisfied b) Very much satisfied c) Delighted
Satisfied Very much satisfied Delighted
46% 37% 17%
Satisfaction level with the system

50% 46% 40% 30% 20% 10% 0%
Satisfied Very much Delighted satisfied Satisfied
Customer Response
37% 17%
Very much satisfied Delighted
Opinion
Interpretation: The objective of this question is to understand the satisfaction level of the respondents. Most of the respondents are satisfied with the system. The satisfaction level was ranked as satisfied, very much satisfied and delighted. The percentage of the satisfaction is 46%, 37% and 17% respectively. It states that most of the respondents are satisfied. Because every organization will run behind the changes but changes should not affect the customers. The system can be effective if the present customers are satisfied with the system.
5. Do you have any accounts with any other bank?

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a) Yes
b) No
If yes, Please specify the name of the Bank: ______________________________ Yes No 21 % 79 %
Customers with other banks

80% Customer Response 60% 40% 20% 0% 21% Yes No No Opinion 79%
Ye s
Interpretation: We are checking the effectiveness of the system comparison with system of the other banks. Among the 100 respondents, 79% of the respondents do not have any account with other banks and the remaining 21% of the respondents are having the accounts with other banks like SBI and Urban bank.
6. Do they follow Single Window System? a) Yes b) No 63
Yes No
65 % 35 %
Practice of Single Window Systems in other banks

80% Customer Response 60% 40% 20% 0% Yes Opinion No
65% 35% Yes No
Interpretation Among 100 customers selected 21% 0f the respondents are having accounts with other banks. Out of 21 respondents, 65% of the respondents have said that other banks will also follow single window system as syndicate banks for doing the operation very smoothly. This question aims to understand the difference between the two banks from which difference can be drawn. Hence this difference wills reflect the effectiveness of the system in two banks.
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6.1. If yes, how many times have you availed the benefit of the system? a) 1 time [ ] b) 2-5 times [ ] c) More than 5 times [ ]
1 time 25% 2-5 times 35% More than 5 times 40%
Benefit from other banks 40%

Customer Respondents
35% 25%
40%
30% 20% 10% 0%
1 Time2-5 times More than 5 times Opinion
Interpretation: The objective behind asking this question is to know whether the customers of other bank avail the benefit of the system. If they are presently using the system in other bank, we must draw the differentiation among the other banks as well so that effectiveness can be understood in a better manner. 40% of the customers have used the system more than 5 times.
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7. How best Syndicate bank follows the system? a) Very good b) Good Very good Good Neither good nor bad c) Neither good nor bad 39% 54% 07%
Response towards the system

60% 50%
Customer Respondents
54% 39%
40% 30% 20% 10% 0%
7%
Very Good Good Opinion Neither good nor bad
Interpretation As the every bank follows the system, the effectiveness of this system can be understood by referring the response of the respondents.39%of respondents are of the opinion that the syndicate bank fallows the system in a better manner. We can say that syndicate bank fallows the system in a good manner as we can see the percentage of opinion. Only 9% of respondents are of different opinion and this is negligible also.
66
8. Rank the following attributes of single window system. Rankings Time Flexibility Compatibility Reliability Easy to access 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3, 4, 4, 4, 4, 4, 5 5 5 5 5
To check the effectiveness of the single window system, I have considered time, flexibility, Compatibility, reliability and excessiveness to use the system as the effectiveness can be understood in terms of the above. Single window system saves the time, provides the flexibility and compatibility, and it can be even easily used. To measure the effectiveness of the system these must be analyzed. however these have been ranked as 1,2,3,4 and 5.
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Analysis of time Rank of time savings 1 2 3 4 5 % 25% 75% 5-Very much difference in time savings. 4- Much difference in time savings 3- Medium in time savings.
2- Little bit time it saves. 1- It does not save the time.
Analysis of time
80%
Customer Response
75%
60% 40% 20% 0% 0% 1 0% 2 0% 3 Rank

`
25%
Explanation: It means to say that, by introducing single window system in banking concern in saves the time of its customers as they ranked to 4 and 5 which represent much savings in time. None of the respondents have said or stated that it will not save time and hence it is effective as far as time is concerned.
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Analysis of flexibility
Flexibility 1 2 3 4 5
% 50% 50%
5-Very much flexible in operation 4- Much flexible in operation 3- Medium 2- Little bit flexibility
1- No flexibility.
Analysis of flexibility
100% Customer Response 80% 60% 40% 20% 0% 0% 1 0% 2 0% 3 Rank 4 5 50% 50%
Explanation: Flexibility with reference to the system is, how flexible the banker in providing the information. It is so natural that at a time a customer may not get the required information from the banker and however customers approach the banker more than one time. But the banker should be flexible with his/her customers in serving the purpose of the customers. Hence, this has been measured.
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Analysis of Compatibility
Compatibility 1 2 3 4 5
% 20% 80%
5-Very much compatible in operation 4- Much compatible in operation 3- Medium 2- Little bit compatible
1- No compatibility
Analysis of Compatibility
80% Customer Response 70% 60% 50% 40% 30% 20% 10% 0% 0% 1 0% 2 0% 3 Rank 4 5 20% 80%
Explanation: Compatibility with reference to the project is the comfort ness of the banker and customers or account holders with this system. If there is no compatibility, and the system can never be effective. Most of the respondents are comfortable with the system and they can avail the benefit of the single widow system very easily.
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Analysis of reliability on the system
Reliability 1 2 3 4 5
% 100%
5-Very much reliable 4- Much reliable 3- Medium 2- Little bit reliable
1- Not reliable
Analysis of reliability on the system

100% Customer Response 80% 60% 40% 20% 0% 0% 1 0% 2 0% 3 0% 4 0% 5 100%
Rank
Explanation: As the banks are introducing single window system for its smooth operation, but it must easier enough to access the benefit without which there is no meaning in the change. Hence from this angle, it has been taken into account to understand the effectiveness. The customers should rely on the changes made in the system then it has a value. However, we have to consider the reliability into account while judging the effectiveness of the system.
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Analysis of the degree of using
Easy to access 1 2 3 4 5
% 10% 90%
5-Very much easy to access 4- Much easy to access 3- Medium 2- Little bit easy to access
1- Cannot be accessible
Analysis of the degree of using

90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 90% Customer Response
10% 0% 1 0% 2 0% 3 Rank 4 5
Explanation: Easy to access with reference to the project is the comfort ness of the banker and customers or account holders with this system. If there is no easily, and the system can never be effective. Most of the respondents are easy to accessable with the system and they can avail the benefit of the single widow system very easily.
72
Final Interpretation: The effectiveness of single window system can be understood in different terms like its time, compatibility, reliability, and flexibility and easy to access. These factors will influence on the system. The system is said to be effective if it is feasible from all the angles. The effectiveness can be measured in two categories; bankers view point and account holders view point. From customers view point, the above stated points hold true. To measure these factors, factors which determine effectiveness of the system have been ranked as 1, 2, 3, 4 and 5. 5 ranking indicates high ranking and 1 indicates low ranking and others are medium.
73
9. How well the banker responses to the system? a) Very satisfactorily c) Very good b) Satisfactorily d) Good Very satisfactorily Satisfactorily Very good Good 18% 29% 33% 20%
Bankers Responses to the system 35% 30% 25% 20% 18% 15% 10% 5% 0% 29% 33% 20% Very Satisfactorily Satisfactorily
Satisfactorily
Customer Response
Very Satisfactorily
Very Good
Good
Very Good Good
Opinion
Interpretation: Single window system is characterized by full of risk and tension. In some cases, baker may not be in a position to response the customers favorably as all operation are being operated through this system. Hence the satisfaction level of the customers towards this system is ranked as very satisfactorily, satisfactorily, very good and good. 47% of the respondents are very much satisfied with the bankers responses where as other 53% of the respondents are just satisfied with the bankers responses. Because the satisfaction level will define the term quality as the quality is the main aspect of the service organizations.
74
10. Does the system have any drawbacks? a) Yes b) No Yes No 28% 72 %
Drawbacks of the single system

80% 70% 60% 50% 40% 30% 20% 10% 0% 72%
Customer Response
28%
Yes No
Yes
No
Opinion
Interpretation: If the objective of the system is o understand the effectiveness of the single window system, we must consider the drawbacks of the system from the customer view pint and banker as well. As I posed this question to the respondents, 28% of the respondents have stated that this system has some draw backs. Yes category of respondents is well educated and equipped with this system. The bank has to focus on the demerits of this system and should try to improve upon the same.
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11. Is the system still to be improved? a) Yes b) No
Yes No
63% 37 %
Areas of the improvisation system
37% Yes No 63%
Interpretation: Banks are thinking to modify the operation to the best their capacity. As a banker we have think he quality aspect of the system. As the question was aimed at to understand the areas of improvisation in the system. 63% of the respondents have stated that this system should still to be improved. We have to consider the areas of improvisation. Because 100% improvisation in the will reflect the effectiveness of the system.
76
FINDINGS
62% of the respondents have been the customers of Syndicate Bank since more than 5 years and rest of the account holders (23%) in the range of 2-5 years. 82% of the respondents are a2ware of the concept Single Window System and 18% are not aware of the Single Window System. 84% of the respondents have availed the full benefit of the system 46% of the respondents are satisfied and 37 % of the respondents are very much satisfied with the system. 79% of the respondents have no accounts with other banks. Syndicate bank follows the system effectively. The attributes of the Single Window System have the positive impact on the system. Most of the respondents are satisfied bankers response. There are a lot of chances for improvising the system.
77
SUGGESTIONS
Different counter for senior citizens Improve transaction-processing speed. Increase number of window on peak days Add an express counter for petty transaction Include key methods to the systems Provide reading facility Educate customers regarding single window system. There should be an additional counter for current account holders. It can educate the customers by giving the information behind the banking statements and the cheques.
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CONCLUSION
The study was conducted to understand the effectiveness of the single window system at Syndicate bank in Harapanahalli. To serve the stated objective of the survey, the response has been collected from 100 respondents. As the effectiveness can be understood by studying different attributes like time, reliability, compatibility and easy to access, every attribute has favorable impact on the systems per the opinions of the respondents. And customers are satisfied with the Bankers response and the execution of the system. Everything has been taken into account to judge the effectiveness. To conclude with the single window system at Syndicate bank in Harapanahalli Branch is followed effectively.
Limitations of the single window system as per the survey The system is time consuming More beneficial for employees rather than customers. Not suitable for current account holders Centralization of transaction made this system more complex, some
activities should be decentralized.
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80
CHAPTER V
APPENDIX
QUESTIONNAIRE
I, Mr.Santhosh Y Hamppananvar studying in MBA 4nd semester at Bapuji academy management and research davanagrre. I am conducting a report on the effectiveness of the single window system in Syndicate Bank Harapanahalli branch. I would be pleased if you spend your precious time for fulfilling of this questionnaire. NAME: ________________________________ ADDRESS: _____________________________ _____________________________ E- MAIL: ______________________________ MOBILE NO.:__________________________PH NO:.______________ OCCUPATION: ________________________ AGE: a) 20-30 b) 30-40 c) 40 above b) Below 1ack c) Above 1 lack
ANNUAL INCOME: a) Below 50000/-
1. How long have you been the customer of this bank? a) Since 1 year b) Since 2-5 year c) More than 5 year
2. Bank has introduced Single Window System for its operation Since last 6 Months. Do you know this? a) Yes b) No
If you move to next question 3. Have you ever availed the benefit of this system in this bank? a) Yes 3.1 If yes, how many times
b) No
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a) 1 time
b) 2-5 times
c)More than 5 times
4. How satisfied are you with this system? a) Satisfied b) Very much satisfied c) Delighted
5. Do you have any accounts with any other bank ? a) Yes b) No
If yes, Please specify the name of the Bank: ______________________________ 6. Do they follow Single Window System? a) Yes b) No
6.1If yes, how many times have you availed the benefit of the system? a) 1 time b) 2-5 times c) More than 5 times
7. How best Syndicate bank follows the system? a) Very good b) Good Rankings Time Flexibility Compatibility Reliability Easy to access 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3, 4, 4, 4, 4, 4, 5 5 5 5 5 c) Neither good nor bad
8. Rank the following attributes of single window system.
9. How well the banker responses to the system? a) Very satisfactorily c) Very good b) Satisfactorily d) Good
10. Does the system have any drawbacks? a) Yes b) No
11. Is the system still to be improved? a) Yes Thanking You, Date:

b) No Signature
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Place: Bailhongal.
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Bibliography
Websites www.syndicate bank.com www.google .com Materials Journals and Magazines, Brochures Books Theory and Practice of Banking (B.S.Raman)
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Determining The Effectiveness of Single Window System

Limitations of the Study

Belgaum Institute of Management Studies, MBA, Belgaum

Determining The Effectiveness of Single Window System

Belgaum Institute of Management Studies, MBA, Belgaum

Determining The Effectiveness of Single Window System

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

CHAPTER I Introduction to the topic:

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Design of the study :

Statement of the problem:

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Scope of the study:

Objectives of the study: Objectives of the study are as follows.

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Data collection method: Primary data:

Limitations of the study:

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Origin of the term bank:

Definition of Indian banking regulation Act 1949

Characteristics of the bank

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Evolution of the banking:

Development of banking system in India:

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Determining The Effectiveness of Single Window System

Important services rendered by the bank.

Determining The Effectiveness of Single Window System

Functions of the commercial bank: I. Fundamental functions:

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Fixed deposit account. Recurring deposit account.

3. Investment of funds in securities

4. Creation of money or creation of credit:

Determining The Effectiveness of Single Window System

By purchasing securities. By purchasing the fixed assets.

and travelers cheques.

Determining The Effectiveness of Single Window System

Acting as referee. Collecting information about other business for

Underwriting of shares, debentures and government

Types of commercial banks:

2. Classification of the commercial banks on the basis of

Determining The Effectiveness of Single Window System

structure: Group banking or Holding company banking

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Bapuji Academy of Management And Research, Davanagere

Determining The Effectiveness of Single Window System

Private sector banks